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This collaboration enables hotels using Infor HMS to drive incremental revenue and elevate guest personalization by integrating Plusgrade’s upsell technology into the guest journey. Hotels often face growing pressure to do more with less—delivering tailored guest experiences while improving margins.
Skift Take: The startup Techsembly performs a neat trick in letting luxury hotel brands like The Peninsula sell gift cards to boost upsells without creating a downmarket vibe. No wonder it caught Sabre's eye. Sean O'Neill Read the Complete Story On Skift
To strengthen margins, hotels should look to successful upselling models. In contrast to a flight of hours, hotels welcome guests for days but remain surprisingly passive when suggesting upgrades or enhancements. The result is untapped revenue and a missed opportunity to enhance the guest experience.
Skift Take: The hotel industry is finally catching up to airlines in the art of online upselling, with new tech investments set to unlock billions in ancillary revenue. Sean O'Neill Read the Complete Story On Skift
Understanding guests’ communication preferences and engaging on their terms is the key to elevating your hotel’supselling strategy. Engage Guests on Their Terms: The The post 5 Reasons Your Hotel Needs a Multi-Channel Communication Strategy appeared first on Revfine.com.
Hotels can effectively grow revenue today through applying revenue management strategies to the practice of upselling. By analysing guest data, using dynamic pricing strategies, leveraging pricing psychology, personalizing offers, and providing staff with the right tools and training, hotels can improve overall business performance.
For years, the gold standard guiding business strategies for hotels has relied heavily on historical data, analyzed a few times a year (at best), making it difficult to swiftly respond to changing market conditions. For hotels, this includes making dynamic rate suggestions and identifying segments and offers for marketing campaigns.
Boost hotel profitability in 2025 by tapping into ancillary revenue streams. For hotel operators seeking to boost profitability, ancillary revenue is a key focus in 2025. Here are four key ways you can generate more ancillary revenue in your hotel.
This collaboration enables hotels using Infor HMS to drive incremental revenue and elevate guest personalization by seamlessly integrating Plusgradeâs proven upsell technology into the core guest journey. Hotels face growing pressure to do more with lessâdelivering tailored guest experiences while improving margins.
This partnership combines Cloudbeds’ core property management system (PMS), channel manager, and booking engine with Canary Technologies’ guest management system, including mobile check-in, upsells, AI-powered guest communication, secure transactions, and more.
Exceptional guest experience can elevate a hotel’s reputation and increase revenue and repeat stays. An effective strategy that can help is to upsell additional services or products relevant to customers. Therefore, upselling in hotels is not only influential but cost-efficient as well. What is Upselling?
Having members buy your high-margin upsells, like food and skincare products. Skift Take: Know what's cool? Have cool people join your member's clubs. Know what's even cooler? Sean O'Neill Read the Complete Story On Skift
With the right technology, these contactless experiences can not only enhance guest satisfaction , making it easier for travelers to get what they need, but also streamline internal workflows, making day-to-day hotel operations effortless for teams. Discovery Guests expect to be able to book a hotel stay without having to pick up the phone.
Upselling is often misunderstood as a revenue tool. However, it's more than just a way for hotels to earn more money. When done well, upselling can be a way to provide additional value to guests, enhancing their overall satisfaction. In this post, I will explore this strategy, looking at how it can benefit hotels and guests.
NEW YORK—BWH Hotels chose Canary Technologies to power its AI-driven guest management system. The all-in-one platform will impact the guest experience and streamline hotel operations across BWH Hotels’ portfolio.
Powered by a modern Property Management System (PMS), it gives hotels a real-time view of each guests stay, enabling smooth bookings, tailored offers, greater efficiency, and stronger loyalty. Todays travellers are experience-driven, and hotels must find smarter ways to personalise and optimise the guest journey.
A hotel booking engine is more than a plug-in, its the digital front door to your hotel. Custom Branding: Keep the look and feel consistent with your hotels website. Upsell & Promo Tools: Drive more revenue per booking with add-ons and exclusive deals. Fully Brandable: Aligns with your hotels website design and tone.
As the landscape becomes increasingly competitive, understanding and mastering the art of hotelupselling is imperative. This article delves deep into the world of upselling in the hotel sector, offering insights, techniques, and the undeniable advantages it brings to the table.
In an era where the hospitality sector is more competitive than ever, the focus has shifted to how hotels can elevate guest experiences while enhancing revenue streams. Upselling through innovative digital means. The solution?
Managing a hotel isnt just about filling rooms; its about making your systems and operations work together seamlessly. 3) Booking engine integration: make direct count Your hotel website should be your most profitable channel – but only if it works as seamlessly as the OTAs do.
By integrating real-time data from a hotels Property Management System (PMS), this tool significantly simplifies operations while delivering tailored and timely messaging to guests via WhatsApp , with SMS as a dependable fallback. These insights allow hoteliers to adapt messaging strategies, test variations, and optimise for better ROI.
The world of hotel digital marketing is evolving rapidly. To remain competitive, hotels must adapt to the evolving expectations of tech-savvy travelers, who are increasingly demanding personalized guest experiences. What Are the Key Hotel Marketing Trends for 2025? What Role Does Personalization Play in 2025 Hotel Marketing?
It’s a more flexible metric that allows you to analyze rooms only (which rooms have the best utilization to revenue ratio) or to track your entire hotel space. It’s a more holistic approach that captures more touchpoints like upselling – pre-stay and at your property – and F&B.
And hotels and resorts have definitely caught on to this, offering tons of discounts to get people to book. Especially for luxury and boutique hotels, people are often more interested in getting something extra than just a lower price due to the perception of greater value. Okay, so we all love a good deal, right?
But luckily, there is a solution: Single-solution platforms that consolidate all essential hotel management tools into one complete system. The Power of Single-Solution Platforms Single-solution platforms integrate key hotel functions into one user-friendly system. Identify upselling opportunities to boost revenue.
Houston TX, January 29 2025 Hotel technology specialist SHR has today launched the next generation of its booking engine, specifically designed to reduce booking abandonment by keeping guests fully immersed in a branded booking experience. An earlier study found that bookings in the hotel and lodging industry are abandoned 78.3%
Quoality aims to redefine the guest journey with comprehensive hotelupselling software. In this article, we will discover how this innovation enhances the guest experience and capitalizes on the benefits of upselling in hotels.
Quoality’s hotelupselling software aims at notifying the guests about offers and exclusives once the booking is done. This way, the hotelier can enrich the guest's experience before arrival.
Looking to enhance the guest experience and streamline hotel operations? By simply scanning a QR code, guests can access these digital solutions right from their own smartphones, making it easier to navigate the hotel and discover everything it has to offer. Brendon Granger Brendon@Technology4Hotels.com.au
With STAAH’s booking engine and Get Google, Hotel Royal Hoi An in Vietnam turned things around—now more than half their bookings come direct! Nestled in the heart of Vietnam’s cultural capital, Hotel Royal Hoi An – Gallery is more than just a place to stay, it’s a story waiting to be experienced. One feature that stood out?
By shifting the focus from purely "renting out meeting rooms" to attracting the maximum number of delegates and maximizing the spend per delegate , hotels gain a deeper understanding of their true revenue-generating potential. Sales : Converts high-potential leads into booked events and upsells delegates on premium offerings.
Just like in retail, every interaction is a chance to upsell, cross-sell, and reinforce brand loyalty, Kalan said. The post APAC Revenue Management Summit delivers big ideas and a bold call to action appeared first on Hotel Management. Kalan opened with a compelling call for the industry to embrace a retail mindset.
[New York, New York – June 11, 2025] – The traditional hotel front desk is no longer a must-stop for modern guests, as revealed by new Mews -commissioned research. Seventy percent of American travelers are likely to check themselves into a hotel using an app or a self-service kiosk instead of a traditional front desk. of total U.S.
For hoteliers, this presents an opportunity to rethink upselling, not as selling extras, but as a way to improve the guest experience. When you focus on what guests truly valuewhether it's a better view, extra comfort, or more flexibility The post What Guests Really Want – and 5 Ways Hotels Can Deliver appeared first on Revfine.com.
A hotel booking engine is more than a plug-in, it’s the digital front door to your hotel. Hotel Booking Engine Key Features: Is Your Current System Holding You Back? Custom Branding: Keep the look and feel consistent with your hotel’s website. Anything less, and they’ll bounce. Ask yourself: Is it really built to convert?
According to recent Accenture research, 84% of travel executives say AI is the key to achieving their growth targets demonstrating that AI-driven channel strategies are no longer optional; they’re absolutely mission-critical for driving hotel revenue. As a result, marketing messages become more relevant, personalized, and timely.
NEW YORK—Mews announced its next-generation kiosk solution for hotels. The new Kiosk has been upgraded for speed in terms of its build and functionality and enables hotels to upsell products and services during the check-in process. The kiosk can be used for check-in and check-out by guests or by staff.
Article - Complimentary Registration Now Open For Doug Kennedy's Next Training Webcast: Contemporary Approaches for Upselling at Check-In - Sponsored By Travel Outlook, Better Talent, and Track Hospitality Software
What is a hotel commercial strategy? A hotel commercial strategy is a coordinated business approach that integrates sales, marketing, revenue management and distribution efforts to maximise total hotel revenue. It aims to drive profitability and improve competitiveness in the market for a hotel business.
For Hotels For Professionals For Education Solutions Courses Certifications Immersive Learning Baseline Integrations Ritrovo Integration Maestro Integration Pricing Hotels and Education Individuals Resources News and Insights Tech.Ex All these capabilities confirm that a CDP is a necessity for modern hotels.
You can send notifications, responses, upsells, and more to the right guests at the right time. Short message service (SMS) marketing can bring a strong return on investment, with a 98 percent open rate. For hoteliers, it’s easier than ever with specialized messaging software integrated through your property management system (PMS).
By hyper-personalising your campaigns to specific audiences, you are able to increase your conversion rates, powering your upselling, and at the same time increasing your guest loyalty.
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