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No need to obsess over RevPAR or lose sleep over ADR – there are much more important metrics out there for revenue managers. Revenue management is not a walk in the park. The latest guide by Mews, the industry-leading hospitality cloud, explores the new success metrics for revenue managers. Get your copy here.
[15 January 2025] HiJiffy, a leader in conversational AI for hospitality, has introduced its latest innovation, the Campaigns Manager , designed to further streamline and automate guest communication across the entire guest journey. Arrival Essential details such as Wi-Fi codes, check-in instructions, and breakfast schedules.
The hospitality industry is evolving faster than ever, driven by rising guest expectations and technological advancements. Gone are the days of dealing with multiple systems for reservations, revenue management, and guest engagement. Spreadsheets for revenue tracking. Identify upselling opportunities to boost revenue.
According to PwC, 70% of consumers now expect companies to offer self-service options, and the travel and hospitality sector ranks among the top industries adopting AI to meet this demand. But automation in hospitality isn’t just about speed. What Is Automated Customer Service in Hospitality? Let’s check it out!
In the competitive world of hospitality, having a strong sales strategy is key to ensuring your hotel's success. The right sales tactics can help increase revenue, boost occupancy rates , and ensure guests have a positive experience. Implement Dynamic Pricing for Optimal Revenue What is Dynamic Pricing?
Today, creating Instagram-worthy settings isn’t just nice to look at—it’s necessary for your hospitality business. Maximize versatility and functionality Versatility turns a standard pool deck into a multifunctional venue-ready space and a major revenue generator. The smartest pool decks do double duty. But when the sun sets?
Advanced Strategies to Maximize Revenue a. Dynamic Pricing: Real-Time Revenue Optimization c. Todays winners in hospitality are those who use tools like a Channel Manager not only to sync availability but to maximize revenue, streamline operations, and build a resilient digital strategy. No manual juggling.
Looking ahead, hoteliers can expect increased use cases for artificial intelligence (AI) as part of the shift towards contactless hospitality, including: Facial recognition for ID verification Intelligent chatbots Personalized recommendations (dining, activities, services) Predictive maintenance and housekeeping Real-time resolution (ie.,
The APAC Revenue Management Summit returned to Melbourne this week under the fitting theme: Simply the Best. Just like in retail, every interaction is a chance to upsell, cross-sell, and reinforce brand loyalty, Kalan said. The panel explored broader market trends, owner expectations, and revenue management best practices.
According to recent Accenture research, 84% of travel executives say AI is the key to achieving their growth targets demonstrating that AI-driven channel strategies are no longer optional; they’re absolutely mission-critical for driving hotel revenue. This not only improves the user experience but can significantly boost direct booking rates.
Flexible and scalable, our growing roster of mutual clients includes Mandarin Oriental and Four Seasons, with hotels typically experiencing a 20% to 40% boost in F&B revenue following deployment.â This partnership marks a significant advancement in the evolution of luxury hospitality across the globe.
The hospitality industry is evolving rapidly, and guest expectations are rising just as fast. This is where AI agents in the hospitality industry come into play. What are AI Agents in the Hospitality Industry? How Do AI Assistants Boost Direct Bookings and Revenue? Let’s break down the key ways AI drives direct revenue.
As a result revenue was missed and the guest experience in bookings was below par. With STAAH channel manager , the team had greater control over revenue from corporate bookings to last-minute leisure travellers. This helps the revenue team implement dynamic pricing strategies based on demand trends and market movements.
This integration gives hoteliers using Salto’s advanced access control system the ability to deliver a truly seamless, contactless guest journey through Mews Hospitality Cloud. Suppliers Research Podcast Careers Events All Insights Podcasts eLearning Tech.Ex Receive daily leadership insights and stay ahead of the competition.
Hotels using Mews Kiosks report that 30% of guests choose the kiosk, reducing check-in time by a third and boosting upsell conversion by 25%. Guests using kiosks generate 70% more upsellrevenue per check-in than those checking in at the front desk. Upsell and loyalty are increasingly tied to digital touchpoints.
Think of the SGI as the hospitality equivalent of a well-curated travel concierge – one that knows your guests spa appointment, dinner reservation, golf tee time and airport transfer, all in one place. The Agilysys 2024 APAC Hospitality Impact Study revealed that 68% of travellers are willing to spend more on tailored experiences.
This collaboration enables hotels using Infor HMS to drive incremental revenue and elevate guest personalization by seamlessly integrating Plusgradeâs proven upsell technology into the core guest journey. âTogether, weâre bringing ancillary revenue into the digital core of hotel operations â where it belongs.
In todays competitive hospitality landscape, driving revenue beyond the traditional room rate is no longer a luxuryits a necessity. Thats where Pablo Torres, hospitality consultant and SiteMinder Expert Partner , comes in. With over two decades of experience, Pablos expertise is helping hotels unlock hidden revenue potential.
âHospitality is built on human connectionâbut the tools weâve given teams have too often gotten in the way,â said Karie Kelly, CPTO at Unifocus. Together, XiQ and Staff Collaboration form the foundation of the Communications pillarâa long-term strategy to unify the signals, conversations, and workflows that define hospitality.
A recent study by Agilysys, a leading global provider of hospitality software solutions and services, has revealed a surprising trend in the APAC hospitality industry: high guest satisfaction doesn’t necessarily translate into repeat business. This enables your team to provide more relevant and valuable upsells.
âHospitality is built on human connectionâbut the tools weâve given teams have too often gotten in the way,â said Karie Kelly, CPTO at Unifocus. Together, XiQ and Staff Collaboration form the foundation of the Communications pillarâa long-term strategy to unify the signals, conversations, and workflows that define hospitality.
Data analytics in the hospitality industry is already guiding hotels in making smarter, faster decisions. The hospitality industry is under increasing pressure to deliver measurable results—faster booking conversions, leaner operations, and better communication. What Is Data Analytics in the Hospitality Industry?
Data analytics in the hospitality industry is already guiding hotels in making smarter, faster decisions. The hospitality industry is under increasing pressure to deliver measurable results—faster booking conversions, leaner operations, and better communication. What Is Data Analytics in the Hospitality Industry?
In todays competitive hospitality landscape, driving revenue beyond the traditional room rate is no longer a luxuryits a necessity. Thats where Pablo Torres, hospitality consultant and SiteMinder Expert Partner , comes in. With over two decades of experience, Pablos expertise is helping hotels unlock hidden revenue potential.
Mews adds point-of-sale to its hospitality cloud Mews has added Mews POS (Point-of-Sale) to the embedded payments experience offered with Mews Hospitality Cloud, providing increased operational time savings for hotels and a frictionless experience for guests. Plusgrade brings a new level of sophistication to upselling.
IRIS , a provider of mobile F&B and guest experience platforms for the hospitality sector, has partnered with hospitality management company Coury Hospitality to extend F&B mobile ordering across its portfolio following a 44% year-on-year increase in in-room dining sales.
After years of recovery, the industry is not just reboundingit is entering a new phase of expansion, marked by evolving traveller expectations and a stronger dedication to personalisation and experience-driven hospitality. Leveraging Revenue Beyond the Room The shift from RevPAR to RevPAG is more than just a trendit is a necessity.
In today’s fast-paced hospitality world, a clunky Property Management System (PMS) can quietly kill hotel operations. But here’s the good news: a streamlined, intuitive PMS UX can turn hotel operations around—boosting staff productivity, enhancing guest satisfaction , and improving hotel revenue management.
supercharges direct bookings and guest engagement with generative AI Images by Sabre Sabre Hospitality today announced the latest advancements in SynXis Concierge.AI that expands AI capabilities into SynXis Booking Engine. Suppliers Research Podcast Careers Events All Insights Podcasts eLearning Tech.Ex Sabre’s SynXis Concierge.AI
AI’s impact spans every sector, and the hospitality industry is no different. It empowers staff by handling routine tasks, improves efficiency and opens up new streams of revenue, all while maintaining the warmth and personalization that define exceptional hospitality. VAIA represents the future of hospitality service.
30% of guests check-in via the Kiosk, cutting check-in time by a third and freeing up staff to really welcome their guests and provide remarkable experiences throughout their stay, not to mention the fact that Kiosks drive 25% higher upsells in our hotels today. About Mews Mews is the leading platform for the new era of hospitality.
Hospitality leaders embrace technology for growth Our latest report, “ Travel Technology Investment Trends 2024 ,” reveals a strong commitment among hoteliers to increase their technology spend. rise in direct booking conversions over a six-month period, significantly boosting its overall revenue.
Upsell with Mobile Solutions Leverage YCSs Mobile App for easy upselling and guest engagement. Embrace AI-Powered Revenue Management Tools like YCSs Revenue Management System (RMS) analyze booking trends, competitor rates, and market demand to optimize your pricing strategy during peak Songkran periods.
NEW YORK, New York—Infor announced a preferred partnership between its Infor Hospitality Management Solution (HMS) and Plusgrade. This collaboration enables hotels using Infor HMS to drive incremental revenue and elevate guest personalization by integrating Plusgrade’s upsell technology into the guest journey.
Originally published on Hospitality Net By Mirja Sickel, Vice President, Hospitality Distribution, Amadeus When you dream about your next big adventure, what transforms that daydream into action? Whether it’s a preferred floor, a scenic view or a special service, these extras present real revenue opportunities for hotels.
However, as hospitality trends evolve, so do the approaches to minibar setups. Impulse Purchases : The presence of items can encourage spontaneous purchases, increasing hotel revenue. Cons: Missed Revenue Opportunities : An empty fridge may lead to lost sales that a stocked minibar could capture.
With new categories like Marketplaces and Social Media with Booking, the chart reflects an industry increasingly focused on flexibility, direct revenue growth, and technology that delivers measurable returns. Jun 12, 2025 ⢠Hospitality PwC downgrades 2025 U.S. Olympics 2028. weve got you covered.
In STAAH, the Indian hospitality group found a sophisticated system to help manage room types and yield rules, and boost direct revenue by 30%. Daily deals, upselling, promos and a number of other in-built capabilities allow Chokhi Dhani revenue managers to drive demand based dynamic pricing decisions.
Technology is continuing to evolve and change the hospitality industry. As we move into 2025, there are three major trends that will dominate conversations among hospitality experts and hoteliers. AI Tools for Hoteliers Artificial intelligence (AI) is everywhere in 2025, and the hospitality industry is no exception.
A CDP is the tool that makes all this dynamic possible and eliminates headaches for hospitality teams. For example, does your reservation team struggle with outdated guest preferences, leading to missed upselling opportunities? Suppliers Research Podcast Careers Events All Insights Podcasts eLearning Tech.Ex
EBITDAR formula explained One way to calculate EBITDAR is first to determine earnings by subtracting all expenses from revenue and then adding back five cost categories. EBITDAR is calculated using details from the income statement, which presents a company’s revenues and operating expenses over a specific period.
In this context, SABA Hospitality stands out as a leading provider of innovative technology that empowers hospitality businesses to achieve operational excellence and drive sustainable growth. This not only streamlines the ordering process but also increases revenue opportunities for hotels by encouraging upselling and cross-selling.
In his new role, Bryant will lead all sales and marketing initiatives, with a focus on driving revenue, fostering sales goals and building strategic partnerships that deepen the hotel’s connection to West Hollywood’s cultural and creative communities. Receive daily leadership insights and stay ahead of the competition.
In this context, SABA Hospitality stands out as a leading provider of innovative technology that empowers hospitality businesses to achieve operational excellence and drive sustainable growth. This not only streamlines the ordering process but also increases revenue opportunities for hotels by encouraging upselling and cross-selling.
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