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To find out what makes the property so unique and popular, James Wilkinson caught up with Fiji Marriott Resort Momi Bay GeneralManager, Silvano Dressino. a sleeper service for overnight flights and some of the world’s best onboard service.
The 319-room Elizabeth Street hotel promises new guest programming and service excellence with a two-year transformation project to elevate the luxury experience commencing in 2026. IHG and owners ISPT have welcomed the arrival of InterContinental Brisbane with the hotel now officially trading under the luxury brand.
Im all about doing things that move the needle and maximising our strengths, said Quincy Hotel GeneralManager, Andrew Edwards. The 241-room hotel, which is currently the only hotel in Australia to hold the certification, is using offsets to achieve carbon neutrality and working towards wider operational reductions.
Independent hotel management company La Vie Hotels and Resorts has welcomed experienced hospitality figure Amanda Cottome to lead its operations in the Pacific region. At Ovolo, she also previously served as Director of Operations for Australia, overseeing the performance of the group’s Australian portfolio.
Sullivan brings over 25 years of experience leading hospitality teams including as Chief Operating Officer at Lotus Dining Group, The Grounds Group and Solotel, and shares a committment to forging strong relationships with local producers and reducing food waste.
Clare Davies, Capstone Hotel Management Clare Davies was ahead of the trend. Ten years ago, Davies established Capstone Hotel Management, now recognised as New Zealand’s leading white-label hotel management company. I’ve been a GeneralManager and later became a major shareholder in a resort in Nelson.
QT Newcastle welcomes new GeneralManager Luke Roberts-Lalli has joined QT Newcastle as GeneralManager, taking the reins from Michael Stamboulidis who recently joined QT Auckland. Shortly after, he stepped into his first GeneralManager role at Rydges Cronulla.
She began her career with McKibbon in 2012 as a Front Desk Associate at Hyatt Place Plantation where she quickly advanced to Director of Rooms and later OperationsManager. Prior to joining McKibbon, Amanda spent seven years at Publix Super Markets, where she honed her customer service expertise.
At AYANA Resort and Spa Bali, he oversaw one of Asia’s most celebrated luxury resorts, enhancing its global prestige through elevated service standards and visionary operational leadership. Suppliers Research Podcast Careers Events All Insights Podcasts eLearning Tech.Ex Subscribe!
The Tasman names new GeneralManager The Tasman, a Luxury Collection Hotel, Hobart has appointed Carolyn Smith as GeneralManager. Since 2021, Smith has served as the opening GeneralManager of the Courtyard by Marriott Melbourne Flagstaff Gardens.
As Hotel Manager, he will oversee the hotel pillar including on-site restaurant Dock 37 Bar and Kitchen and the hotels High Tea offerings, as well as maintain and elevate the propertys Pacific Club Lounge operations. Steib replaces Charlie Young who recently commenced the GeneralManager position at Pullman Sydney Penrith.
Australias first and largest Pan Pacific hotel, Pan Pacific Perth, is reenergised to capture a growing leisure and corporate travel market with the completion of a large-scale renovation project and a new GeneralManager at the helm.
LHG appoints Chief Operating Officer Kevin Robinson has taken up the position of Chief Operating Officer at Langham Hospitality Group (LHG), effective 14 April 2025. He later founded and led Aparium Hotel Group, developing and managing a portfolio of highly acclaimed independent properties.
Artist impression: Visy Dior Hotels International La Vie Hotels and Resorts Chief Operating Officer, Marcus Hanna, welcomed the addition of Visy Dior to the companys growing portfolio of hotels and resorts. The post La Vie signs Norwest hotel with Giovaninno Navarra and Tony Merhi appeared first on Hotel Management.
Luminous Living, which will offer premium property managementservices for owners, aims to disrupt the high-end lifestyle hotels category by raising the bar with “elevated guest experiences, seamless service, designer amenities, and an all-inclusive offering”.
Accor Plus has been operating for almost 31 years and has more than 450,000 members across the Asia Pacific region. Urban Rest announces new GM for Australia Urban Rest has promoted Simon Farr to the position of GeneralManager for Australia, as the business prepares for further growth and expansion into new markets.
This marks a significant step in strengthening our leadership structure as we scale operations across our current operational regions, and prepare for our entry into new and growing cities. Suppliers Research Podcast Careers Events All Insights Podcasts eLearning Tech.Ex
One year on from the launch of Trilogy Hotels, the independent management company is rounding out 2024 with 13 hotels under management totalling over 2,500 rooms and overseeing $165 million in revenue. I was working on the investor side and getting quite frustrated with the relationship between an investor and an operator.
With over two decades of expertise in hotel operations, business development, and revenue management, Sumit has consistently demonstrated strategic leadership and a passion for operational excellence. Suppliers Research Podcast Careers Events All Insights Podcasts eLearning Tech.Ex
After an early focus on legal studies, she complemented her education with advanced studies in Food & Beverage and Hospitality Management at LUISS University and Cornell University—two institutions at the forefront of business and hospitality education. Suppliers Research Podcast Careers Events All Insights Podcasts eLearning Tech.Ex
Markus Tauss will take over the management of the Lake Maggiore property on 1 June 2025 from Simon Spiller, who has passionately managed the Hotel Eden Roc for the past five and a half years, but left at his own request at the end of February 2025. Suppliers Research Podcast Careers Events All Insights Podcasts eLearning Tech.Ex
The Role of Process in Delivering the Guest Experience: A seamless, consistently high-quality process is crucial for guest satisfaction and operational efficiency. If you're content with mediocrity, you're not just compromising service quality but actively sacrificing your hotel's profitability.
Hospitality Ventures Management Group (HVMG), an Atlanta-based third-party hotel operator and investor, has expanded its executive team with the promotion of Cory Chambers to EVP, chief commercial and analytics officer. The company also promoted Maggie Rosa to VP, operations. Baldwin, a Curio Hotel in downtown Houston.
Conveniently located near the international airport and often regarded as the Gateway to Mumbai, JW Marriott Mumbai Sahar blends modern elegance with intuitive service. With over 20 years of hospitality experience, Sachin brings a wealth of operational expertise and global perspective.
With fresh leadership at the helm, guests can expect service with more intention, guest experiences that satisfy and surprise, and a deeper cultural impact that extends beyond the hotel and into the local community of West Hollywood.
Amanda brings more than 23 years of senior leadership experience in hospitality operations, service excellence, and team development. Prior to this, she also served as Director of Operations for Australia, overseeing the performance of the group’s Australian portfolio.
The spirit of both hotels has been instrumental in creating the Mandarin Oriental brand , from the pioneering, innovative spirit of Hong Kong since 1963 to the graceful Asian style and service famously delivered by the Thai property over the past 150 years. The hotel will continue to operate throughout most of the renovation period.
Jacksons visionary approach, operational excellence, and outstanding ability to enhance guest experiences will solidify Capella Singapore’s position as it continues to redefine luxury hospitality standards. Main image credit: Capella Hotels and Resorts Capella Singapore welcomes new GeneralManager Pauline Brettell.
Our renovations redefine what it means to stay near LAX,” said Sonesta LAX GeneralManager, Robert Routh. Room service is also available 24/7, ensuring guests can enjoy their favorite dishes any time. ESSENTIALS: GETTING TO LOS ANGELES The best way of getting to Los Angeles in comfort and style.
Outsourced revenue management means partnering with a third-party provider, typically an agency or revenue consultant, who manages your pricing, forecasting, and channel strategy remotely. Their role mirrors that of an in-house revenue manager , but without the cost or commitment of a full-time hire.
From conversations with generalmanagers to PR professionals and restauranteurs – we’ve compiled a list of the top hospitality podcasts today to help hoteliers boost their industry knowledge and take away practical tips for success. Episodes cover topics like team management, customer service excellence, and personal development.
Engaged staff do more than the bare minimum; they look for ways to add value, whether theyre an operationsmanager or a brand new junior hire. It helps reduce churn, improves service consistency, and creates a better experience for everyone who walks through your doors. The payoff for engagement is real.
The brand is recognised for “culturally inspired design, seamless service and experiences that capture the unique spirit of each city”. Peter Tudehope remains as GeneralManager under the Paradox brand. The post Paradox Hotels and Resorts to make Australian debut at historic Sydney address appeared first on Hotel Management.
Air New Zealand has welcomed its 30th ATR aircraft, an ATR 72-600, into its regional operation. Entering service this week (Jan 16), the aircraft operated its first scheduled flight from Christchurch to Invercargill. Introducing our 30th ATR into service is a milestone for Air New Zealand, he said.
But for you as a hotel operator, the difference is more than just a matter of semantics. The most obvious difference is in the size, structure, and services provided. They are built for comfort and experience, with multiple floors, interior hallways, and a wide range of amenities like restaurants, pools, gyms, and concierge services.
I congratulate Kate on her appointment and Alina on her promotion as she steps up into her new role as marketing manager, said Sheraton Grand Mirage Resort Port Douglas GeneralManager, Steve Molnar. Since 2022, he has served as Managing Director of the Dixon Hospitality Group, which operates pubs in Darwin and Adelaide.
“An exquisite blend of superlative design and contemporary comfort, our new luxury rooms and suites are a sanctuary from which to discover a city steeped in Hollywood history and cultural cachet,” says The Maybourne Beverly Hills GeneralManager, Sam Jagger.
This intimate six-room property delivers personalised service in a meticulously restored historic palace, just steps from the city’s iconic cultural attractions including the magnificent Alhambra. A renowned coffee bar is another highlight of this unique property.
Hotel management and development company Concord Hospitality has promoted Dannialle Neville to regional VP, operations. She has three decades of experience across multiple disciplines, including sales, operations and food & beverage.
Hotel Bourré Bonne is a celebration of Louisville’s rich heritage, bringing together the best of its past and present,” says Morty Valldejuli, GeneralManager, Hotel Bourré Bonne. Visitors can relax and indulge with exclusive cabanas featuring poolside service.
“We’re proud to introduce Radisson Hotel Don Mueang Bangkok as a strategic step in expanding our presence in one of Asia’s most dynamic travel hubs,” said, Sukanyapach Homchuen, GeneralManager, Radisson Hotel Don Mueang Bangkok “We aim to be the preferred choice for modern travelers seeking convenience, connection, and a sense of place.
By Amy Bostock and Nicole Di Tomasso TORONTO — Hotelier ’s annual Housekeeping Forum, celebrating the critical role housekeeping plays in hotel operations and guest satisfaction, was held last week at the Chelsea Hotel Toronto and hosted by Kostuch Media. She also tackled the critical topics of sustainability and technology.
Surrounded by lush green hills and crystal-clear waters, the resort introduces a captivating blend of natural serenity, elevated comfort, and world-class service, offering guests a unique destination where the sun meets the sea. Suppliers Research Podcast Careers Events All Insights Podcasts eLearning Tech.Ex
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