Sat.Feb 17, 2024 - Fri.Feb 23, 2024

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Thwarting Ransomware: 3 Stages of Preparedness for Hoteliers

Lodging

As hotels and hospitality businesses grapple with the evolving cybersecurity threat landscape, one of the most massive challenges they face is ransomware. Potentially causing data loss and costly recovery procedures, ransomware is a cybersecurity attack that encrypts files, making them inaccessible without a decryption key that only the attacker holds.

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Why Skift India Summit Should be on Every Travel Industry Professional’s Calendar

Skift Blog

Skift Take: Taking place in Delhi on March 19-20, Skift India Summit will be the premier destination for insightful discussions, networking opportunities, market trend insights and inspiration that will empower industry professionals to stay ahead in the region’s ever-evolving landscape.

Travel 306
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David Mansfield elected Chair of Accommodation Australia

Hotel Management

Respected hotel industry leader David Mansfield has been appointed as the new Chair of the National Board of peak accommodation body, Accommodation Australia (AA). Elected at a board meeting in Sydney on Tuesday, Mansfield – who is Managing Director of The Ascott Limited for Australia – replaces outgoing Leanne Harwood, who announced her resignation last month.

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TIME Hotels Unveils 770-Key Property in Makkah, Saudi Arabia

Hospitality Net

TIME Hotels, renowned for its management expertise and headquartered in the UAE, has officially launched its latest venture, the TIME Ruba Hotel & Suites, in Makkah. This opening is poised to enhance the city’s hospitality offerings, providing guests with an unparalleled mix of luxury, comfort, and cultural immersion.

Hotels 286
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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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ESA Demonstrates Resilience of Extended-Stay Segment, Brand for KARA Hospitality

Lodging

LODGING brings you the first installment of our three-part Ownership Series, providing owner perspectives on various hot topics and industry trends. For this installment, Vinay Patel of Fairbrook Hotels and Mitesh Amin of KARA Hospitality discuss some of the key benefits of operating within the extended-stay segment and share their model for success.

Branding 322
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Airbnb’s New Listing Verification Process Favors Pro Hosts 

Skift Blog

Skift Take: With fraud a substantial problem in online travel these days, Airbnb is undertaking the mammoth task of trying to verify listings. The process is easier for professional hosts.

Travel 300

More Trending

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Pioneering Cairns waterfront hotel relaunches as Cairns Harbourside Hotel

Hospitality Net

Established Cairns’ hotel owner, Taisei Kanko Australia Pty Limited, announced today that their Cairns hotel has relaunched as a self-managed, independent hotel to be branded as Cairns Harbourside Hotel.

Hotels 277
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AI: Beyond the Buzzword

Lodging

About three years ago, Oracle Hospitality acquired Nor1 to deliver an AI (artificial intelligence) solution for real-time pricing and inventory management—specifically to create ancillary offers to guests—and embedded that tool into Oracle’s property management system, OPERA Cloud. Despite the availability of sophisticated AI tools, Jason Bryant, vice president of Nor1, considers the hotel industry to be in the early stages of adopting them, but expects the usage to ramp up exponentially in the

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San Francisco’s New Tourism Chief Fights ‘Doom Loop’ Narrative

Skift Blog

Skift Take: San Francisco has been somewhat of a poster child for urban decay. The city's new tourism chief has a lot of work to do to change that image.

Tourism 319
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Historic result: Accor hit record €1 billion in EBIDTA for 2023

Hotel Management

Global hospitality company Accor achieved a record result in 2023 with earnings reaching over €1 billion for the first time in its history. Announcing its full-year results on Thursday, Accor revealed that EBITDA grew 49% compared to the previous year to €1,003 million, while RevPAR was up 23% like for like, and revenue was up 20% to €5,056 million.

Occupancy 264
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Diving into Diversity: Decoding the Foundations of Inclusion in Hospitality Talent Acquisition

Speaker: Lauren Fernandez - CEO & Founder, Full Course

Companies all over the world, including Marriot International and Hilton Worldwide, are aware of the value of including DEI in their talent acquisition strategy. However, despite these initiatives, there is still plenty that the hospitality sector can do to promote DEI. When comparing the hospitality industries in India, Iraq, the UK, and the US, you will see that there is a consistent underrepresentation of persons from different ethnic, gender, and disability origins across all levels of the i

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The Newly Refurbished Suites at Yorkshire’s Oulton Hall Hotel, Spa & Golf Resort

Hospitality Net

Oulton Hall Hotel, Spa & Golf Resort has recently made a significant investment in upgrading the bedroom suites in the historic hall - allowing the hotel to provide sanctuary for a variety of discerning guests.

Resorts 264
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Hilton Shares Record Growth in Caribbean and Latin America

Lodging

MCLEAN, Virginia—Hilton shared a year of growth in the Caribbean and Latin America (CALA), entering new markets in 2023. Last year, Hilton opened 19 new hotels and approximately 4,000 rooms in the Caribbean and Latin America, representing more rooms added in the region than in any other year in the company’s history. Hilton’s CALA portfolio is comprised of more than 220 hotels and over 40,000 rooms spanning 15 brands and 29 countries and territories.

Branding 293
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Velocys Raises $40 Million for Jet Fuel Tech: Startup Funding Roundup 

Skift Blog

Skift Take: More renewable jet fuel companies are raising money to develop products, but a lot more money is needed to reach the industry's zero-emissions goals by 2050.

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Exclusive: Leisure Accommodation Collective to launch hybrid hotel brand

Hotel Management

Leisure Accommodation Collective (LA Co) is gearing up to launch a hybrid hotel brand later this year with the opening of two properties in Australia and New Zealand. Drifter, a design-led and experience-focused lifestyle brand targeting free-spirited travellers of all ages, will debut in Byron Bay and Christchurch in mid-2024, with two more properties slated to open in 2025.

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A Buyer’s Guide to Future-Proofing Your Restaurant Tech Stack

The race to 100% digital is on. With the restaurant industry still in the early innings of its digital transformation, brands need an airtight strategy when it comes to building out their tech stack. Download the buyer’s guide to learn where to prioritize your efforts and get the most out of every investment.

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Guest-first: hotel systems must prioritise hospitality experiences

Hospitality Net

Hospitality is built on a central pillar - providing an exceptional experience for guests. From countryside pubs with rooms to city-centre hotel groups, the focus of every good hotelier is the guest. In today’s increasingly digital world, hotel technology must ensure the guest experience is also at the heart of the platforms created to service the industry.

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CBRE: Commercial Real Estate Lending Market Shows Stabilization

Lodging

DALLAS, Texas—The commercial real estate lending market demonstrated signs of stabilization at the end of 2023, with borrowing costs appearing to have peaked, even as transaction activity remains subdued, according to the latest research from CBRE. The CBRE Lending Momentum Index, which tracks the pace of CBRE-originated commercial loan closings in the United States, increased by 1.0 percent from Q3 2023—marking the first quarterly increase since Q1 2022.

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Booking.com Hit With $530 Million Fine From Spanish Regulators

Skift Blog

Skift Take: Booking Holdings CEO Glenn Fogel said the company would appeal the Spanish competition authority's $530 million draft decision if it becomes permanent.

Travel 295
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Salter Brothers’ Ardour brand to debut at renowned South Australia property

Hotel Management

Salter Brothers will debut its global brand Ardour Hotels and Estates at its newly acquired South Australia property , Kingsford The Barossa, in the third quarter of 2024. Announcing settlement of the acquisition on Monday February 19, Salter Brothers said Ardour’s brand story of ‘Celebrated Luxury” strongly aligns with the property, which will be known as Ardour Kingsford Barossa.

Branding 264
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Beyond The Meeting Room: Luxury Magazine Resource

Escape into a world of luxury and dive into the future of tech, fun takes on the American pastime, and many inspirational individuals. With engaging reports on fashion, food, travel, finance, sports, and more, download now and enjoy the read!

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Louvre Hotels Group announces a 5-year strategic plan

Hospitality Net

Louvre Hotels Group, the second-largest player in the hotel industry in France and Europe, with flagship brands such as Campanile, Kyriad and Première Classe, is implementing a strategic plan aiming, by 2028, to position each of its brands among the top 3 performing ones in the segments and countries where the group operates.

Hotels 258
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Being BOLD: Wyndham Underscores Inclusivity for Hotel Ownership

Lodging

There are numerous barriers to hotel ownership—like industry awareness, access to capital, and market knowledge—causing groups of entrepreneurs to be underrepresented in hospitality. To create spaces that encourage, promote, and assist these groups in becoming hoteliers, Wyndham Hotels & Resorts created two programs: Women Own the Room and BOLD (Black Owners and Lodging Developers).

Resorts 289
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Accor CEO Says a Rising Middle Class in India Will Bolster Hotel Sector

Skift Blog

Skift Take: Accor's top boss said during a Thursday earnings call that the hotel group will benefit as the middle class expands in India and beyond in the next several years.

Hotels 275
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Do Your Salespeople Have the Ability to Push Back?

Anthony Cole Training

One of the most important skills that a salesperson needs to possess is the ability to engage in what I refer to as “appropriate and respectful confrontation” with a prospect…at least when the need arises. For the sake of simplicity, let’s just refer to that as the ability to push back.

Sales 236
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ABM Evolution: How Top Marketers Are Using Account-Based Strategies

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.

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The Hotels Network Expands Client Base Through LiveRate Acquisition

Hospitality Net

The Hotels Network (THN), a full-stack growth platform for hotels, has successfully acquired LiveRate, a platform that empowers hotels to engage with their guests and drive direct bookings. This acquisition brings hotel clients previously under contract with LiveRate into THN’s extensive network, which already boasts over 19,000 properties around the world.

Hotels 256
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Hyatt Shares Leadership Appointments, Rearranges Americas Organizational Structure

Lodging

CHICAGO—As a result of growth in the Americas region, Hyatt announced new senior leadership appointments and organizational structures designed to support the company’s focus on growth, operations, and performance within the region. With the organizational structure, Hyatt’s Americas region is now comprised of two subregions—United States and Canada and Latin America and the Caribbean (LAC)—led by two newly appointed subregional presidents, respectively: Susan Santiago and Gabriel Felip wh

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The State of Tourism Investment in Saudi Arabia

Skift Blog

Skift Take: Saudi Arabia is investing billions into its tourism ecosystem. How can partners get involved? In this episode of the Skift Travel Spotlight podcast, executives from Riyadh Air and Dida Travel discuss investments in the nation’s travel infrastructure.

Tourism 278
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Analysis: what investors want in South East Asia, according to JLL’s APAC chief

Hotel Management

Ahead of the inaugural AHICE South East Asia, which takes place in Singapore on February 27-29, JLL Hotels and Hospitality Group CEO APAC, Nihat Ercan, discusses the latest developments in hospitality across the region. In 2023, two consistent headlines emerged. Firstly, the headwinds faced by the commercial real estate industry attracted substantial attention.

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Preventing Employee Burnout in Restaurants & Hospitality: An Integrated Approach

Speaker: Lissa Bowen - Chief People + Culture Officer, Full Course Executive Director, Full Course Foundation

Employee burnout is a pervasive issue in the fast-paced and demanding restaurant industry, resulting in decreased productivity, high turnover rates, and compromised mental well-being. Effectively addressing this challenge requires a comprehensive approach that combines conventional management techniques, insights from neuroscience, and stress management strategies.

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Full Year Results for the year to 31 December 2023

Hospitality Net

"I was honoured to take over as IHG’s group CEO in July and would like to thank our teams for delivering an excellent set of results. Travel demand was strong across all markets, with RevPAR up 16% on last year and 11% ahead of the 2019 pre-pandemic peak. Combined with the power of our enterprise and efficient operating model, profit from reportable segments grew 23% and exceeded one billion dollars for the first time, and adjusted EPS grew 33%.

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U.S. Hotel Performance Lowered in January 2024

Lodging

WASHINGTON—The U.S. hotel industry reported lower performance results month over month, according to January 2024 data from CoStar. January 2024 Percentage change from January 2023: Occupancy: 51.9 percent (down 1.7 percent)ADR: $146.33 (up 2.7 percent)RevPAR: $75.99 (up 0.9 percent) Among the Top 25 Markets, Oahu Island experienced the highest occupancy level (79.0 percent), which was up 6.2 percent year over year.

Occupancy 176
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Andaz Brand Campaign: The Story of Hyatt’s Luxury Lifestyle Hotels

Skift Blog

Skift Take: Hyatt's brand muse Crystal Vinisse Thomas reveals the thinking behind her seven-figure marketing campaign for luxury lifestyle brand Andaz.

Branding 300
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Report: Privacy ranks as top hotel AI adoption concern

Hotel Business

According to SOCi Inc. ‘s AI Marketing Transformation Index, Part IV, 52% of U.S. digital marketing professionals list privacy as their top concern regarding the adoption of artificial intelligence (AI) for hotels. SOCi’s commissioned study of more than 300 digital marketers provides further understanding of AI utilization in marketing and future plans for its use.

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ABM Success Recipe: Mastering the Crawl, Walk, Run Approach

Shifting to an account-based marketing (ABM) strategy can be both exciting and challenging. Well-implemented ABM motions build engagement with high-value accounts and drive impactful campaigns that resonate with your audience. But where do you begin, and how do you progress from crawling to running? Watch now as Demand Gen experts delve into the essentials of each stage of the ABM process.