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In the ever-evolving landscape of the hospitality industry, the quest for higher revenue, enhanced productivity, and greater guest satisfaction is relentless. Leading the charge in this digital transformation is Velma, an AI-powered assistant designed specifically for hotels. Velma is not just any virtual assistant; it’s a game-changer, transforming online visitors into loyal guests through a […] The post Revolutionizing The Hotel Guest Experiences of Tomorrow with Velma: The AI-Powe
Skift Take: Google is the among the tech giants investing in a reimagined, AI-powered future of travel planning and booking. How can the smaller companies compete?
Putting the best people in the right seats is the biggest problem identified by most business execs, especially as it applies to critical sales roles. In today’s high tech, fast-moving economy, finding the right people who can and will sell for your company is a keystone for success. What can your firm do differently to attain better results and attract top talent?
The portmanteau “bleisure”—a mashup of “business” and “leisure”—denotes a phenomenon for our time, a time when technology makes it possible to work, even long-term, from locations that can be explored for pleasure when off the clock, often with partners and families. Seven hotel executives recently described for LODGING the emergence and evolution of bleisure, and how their respective properties are making the most of it: The comments of these hospitality insiders reflect the growing prevalence
Speaker: Matt Sunshine, CEO at The Center for Sales Strategy
AI isn’t replacing salespeople—it’s empowering them. The most forward-thinking sales organizations are using AI to enhance human performance rather than eliminate it. From coaching and messaging to prospecting and pipeline accountability, artificial intelligence is giving managers and SDRs the new tools they need to work smarter, sell better, and close more.
Global designers and key performers from across Australasia have been announced for leading hotel architecture and interior design conference, Design Inn Symposium , which returns to SkyCity Adelaide on Tuesday 30 April 2024. Damien Perrot, Accor This year, Accor’s Global Chief Design, Technical Services & Innovation for PME, Damien Perrot, will take to the stage to share his insights into the global hotel design landscape, covering key challenges and opportunities, in a one-on-one Q&A s
Skift Take: In a recent interview, Hilton CEO Chris Nassetta discussed the hotel giant's record-breaking year for hotel development, the drivers behind its loyalty program's growth, and how it's trying to tame its carbon emissions.
Click on image to learn more 🔊 Listen to Post Scotland During my career inside hotels, I had the pleasure of opening and transitioning several hotels to our brand, processes and systems. This was always a lot of work but well worth it because you got to meet a lot of new cool people and on top of that traveling to some pretty nice locations.
Click on image to learn more 🔊 Listen to Post Scotland During my career inside hotels, I had the pleasure of opening and transitioning several hotels to our brand, processes and systems. This was always a lot of work but well worth it because you got to meet a lot of new cool people and on top of that traveling to some pretty nice locations.
Hampton by Hilton celebrated the opening of its 3000th hotel. The Hampton brand is known for its several hospitality mainstays, such as hot breakfast with The Hampton Waffle, all-white bedding, and curved shower rods. In addition to the opening of its 3000th hotel, this year marks a year of milestones for Hampton, including the brand’s 40th anniversary, entry into its 40th country, and a groundbreaking entry into its fifth continent, Africa.
Rosewood Hotels and Resorts has revealed the secluded island of Barbuda will welcome its latest Caribbean escape as the brand looks to further expand into this highly coveted region. Developed by Murbee Resorts and set to open in 2028, Rosewood Barbuda will bring an intimate expression of Rosewood’s ultra-luxury hospitality experience to the island, featuring 50 resort suites and 35 Rosewood Residences.
Skift Take: Two U.S. federal agencies warned hotel companies that using the same pricing software as rivals use may risk violating antitrust law in highly concentrated markets.
Of all the places to learn about how to successfully embed sustainability into large-scale hotel operations, few would think to start with Las Vegas. And yet, largely stemming from its desert location, water recycling and renewable energy programs have been up and running for quite some time at these casino resorts.
Speaker: Brendan Sweeney, VP of Global Sales and David Phelan, Account Executive
In a world where buyers are more informed and objections are more nuanced, confidence isn't optional—it’s a competitive advantage. In high-stakes conversations, knowing how to handle pushback can make or break the deal. Join industry experts Brendan Sweeney and David Phelan for a behind-the-scenes look at how teams are transforming sales coaching with real-time feedback, objection-handling role plays, and pre-call preparation that actually sticks.
WASHINGTON—U.S. hotel performance decreased from the previous week but showed positive comparisons year over year, according to CoStar’s latest data through March 23, 2024. U.S. Hotel Performance March 17-23, 2024 Percentage change from comparable week in 2023:Occupancy: 65.3 percent (up 0.7 percent)ADR: $162.28 (up 2.5 percent)RevPAR: $106.01 (up 3.2 percent) Among the Top 25 Markets, New Orleans reported the largest year-over-year increase in occupancy (up 13.6 percent to 75.5 percent).
A disused mine in New South Wales’ Hunter Valley region is set to be transformed into Australia’s first dedicated recreation resort park for motoring enthusiasts. The AU$95 million Black Rock Motor Park at Wakefield will include a 5.25km driving circuit, designed by global F1 track design leader, Tilke Group, luxury accommodation, a function centre, cafe and go-kart track.
In this article, we interview Kristian Valk, the founder and CEO of Hotelchamp. Through Hotelchamp, Valk has combined multiple science-based methods to improve the guest experience and drive increased direct revenue for hoteliers. Can you tell us a bit about yourself? I was born and raised in the The post Interview with Founder and CEO Kristian Valk of Hotelchamp appeared first on Revfine.com.
Speaker: Jady West, VP of Hospitality & Chris Bennett, Head of Sales & Engineering
The modern hotel room is no longer just a place to stay—it’s an experience to remember. Today’s guests expect seamless 5G connectivity, personalized comfort, and high-tech convenience. From AI-powered smart room controls to in-room entertainment and app-based services, technology is redefining hospitality from the inside out. In this new session featuring industry pros Jady West and Chris Bennett, we’ll explore how high-speed, high-bandwidth connectivity powers the innovations that are enabling
What initially inspired you to get into the hospitality business? Prior to joining the hospitality industry, I was a consultant who spent countless nights on the road. I saw first-hand how important it was to my routine to have a warm welcome and a great guest experience. I saw that this is an industry that is ultimately about taking care of people, and that’s a mission I believe in.
Lancemore Hotel Group has unveiled Cleveland Estate as the first property under its new sister brand, LMG Collection. The property, formerly Cleveland Winery, officially reopened in February 2024 following a multi-million-dollar refurbishment, revealing a relaxed retreat in a Victorian-era setting with 50 new-look guest rooms and suites, surrounded by a vineyard, gardens and farmland.
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
ATLANTA—IHG Hotels & Resorts announced the availability of new prototype options for its three suites brands—Staybridge Suites, Candlewood Suites, and Atwell Suites. By expanding design choices, IHG provides flexibility for developers across site configurations and market types while maintaining the experiences guests expect in the suites space.
Marriott International has delivered its fifth hotel in Western Australia with the opening of Courtyard by Marriott Perth, Murdoch, marking the brand’s entry into the state. Developed in partnership with Western Australian property developer Hesperia, the 150-key hotel is set within the Murdoch Health and Knowledge Precinct, in Perth’s fastest-growing urban catchment.
Skift Take: Today's podcast looks at Google's new AI tools, the U.S. State Department's new approach to visa wait times, and Australia's new record number of Indian tourists.
New research from Journey reveals spa trends including changes to lead times, and cheapest and busiest days for spa breaks and treatments, highlighting opportunity for hotel spas to increase their revenue
When culture isn’t consistently lived out across the organization, engagement suffers—and it often starts with a disconnect at the top. In this session, Beth Sunshine, SVP of Up Your Culture at The Center for Sales Strategy, will reveal how HR and executive leaders can close the gap between vision and execution by equipping frontline and mid-level managers to become culture carriers.
Sensory branding is a powerful marketing strategy that engages guests’ senses to create a memorable and immersive experience. This valuable tool enhances guest satisfaction and builds brand loyalty. Here’s how. Scent marketing. Infuse the hotel’s signature scent in common areas, spa, and guestrooms. For example, a beachfront hotel might use a subtle coconut or ocean breeze fragrance to evoke a seaside atmosphere.
Singapore Airlines has unveiled its revamped Premium Economy Class in-flight experience, which includes an improved and expanded selection of food and beverage options, as well as a new amenity kit. Available on flights from March 31, 2024, Premium Economy Class customers will now be offered a glass of Charles de Cazanove Brut Tradition NV champagne shortly after take-off.
Hotel Business Senior Editor Gregg Wallis sits down with Mit Shah, CEO, Noble Investment Group, to hear why he is optimistic about the industry and why he likes the midscale extended-stay segment. The post HB on the Scene: Mit Shah, Noble Investment Group, discusses travel trends and opportunities appeared first on hotelbusiness.com.
Are you curious about how artificial intelligence is reshaping sales coaching, learning, and development? Join Brendan Sweeney and Devyn Blume of Allego for an engaging new webinar exploring AI's transformative role in sales coaching and performance improvement! Brendan and Devyn will share actionable insights and strategies for integrating AI into coaching and development - ensuring personalized, effective, and scalable training!
ATLANTA—Officials of Aperture Hotels announced the company added 12 hotels to its portfolio over the past 12 months. Located from Florida to California, the 12 new properties are comprised of Hilton-, Marriott-, and IHG-branded hotels, as well as some independent flags. “We have enjoyed strong, steady growth over the past 12 months and plan to continue this trajectory moving forward,” said Charles Oswald, president and CEO, Aperture Hotels.
In the 22 nd edition of the HM Industry Leaders Forum, HM invited leading hoteliers, tourism professionals and suppliers across Asia Pacific and the world to their insights into the hotel landscape and their outlook for the year ahead. Here, TFE Hotels Chief Executive Officer, Antony Ritch, reveals an innovative new hotel “lab” is in the final stages of development in Berlin.
Skift Take: Carnival is the first cruise line to note the potential impact of the tragic Francis Scott Key Bridge collapse on the industry. A key port will be temporarily unavailable.
NCG Hospitality has opened the Moxy Madison Downtown hotel in Madison, WI. It is the brand’s first hotel in The Badger State. The property features 151 guestrooms, including the two-room Rockstar Suite with decor inspired by the rock-and-roll lifestyle. Guests checking in to the hotel at the bar are offered a signature welcome drink. Amenities include a second-story lounge; a top floor restaurant opening this summer; a lobby filled with games; Bar Moxy; a fitness center; a 898-sq.
Speaker: Lauren Fernandez - CEO & Founder, Full Course
Companies all over the world, including Marriot International and Hilton Worldwide, are aware of the value of including DEI in their talent acquisition strategy. However, despite these initiatives, there is still plenty that the hospitality sector can do to promote DEI. When comparing the hospitality industries in India, Iraq, the UK, and the US, you will see that there is a consistent underrepresentation of persons from different ethnic, gender, and disability origins across all levels of the i
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