This site uses cookies to improve your experience. To help us insure we adhere to various privacy regulations, please select your country/region of residence. If you do not select a country, we will assume you are from the United States. Select your Cookie Settings or view our Privacy Policy and Terms of Use.
Cookie Settings
Cookies and similar technologies are used on this website for proper function of the website, for tracking performance analytics and for marketing purposes. We and some of our third-party providers may use cookie data for various purposes. Please review the cookie settings below and choose your preference.
Used for the proper function of the website
Used for monitoring website traffic and interactions
Cookie Settings
Cookies and similar technologies are used on this website for proper function of the website, for tracking performance analytics and for marketing purposes. We and some of our third-party providers may use cookie data for various purposes. Please review the cookie settings below and choose your preference.
Strictly Necessary: Used for the proper function of the website
Performance/Analytics: Used for monitoring website traffic and interactions
Every sales leader understands intellectually that practice is an essential contributing factor to the success of their salespeople in the field. Any skill, every skill, whether it is playing an instrument, competing in tennis or basketball or soccer, requires hours and hours of practice. So does becoming a champion in selling. It requires hours and hours of sales practice to refine a successful prospecting approach with a unique and compelling value proposition.
Success in hospitality is often determined by how well a property can plan for what’s to come, but how can hotels hope to navigate the uncertainty of today’s markets? The first step: Prepare for a downturn but live in the moment. The hospitality industry must stay aware of profit-increasing incentives and cost-cutting measures without negatively impacting service delivery and guest satisfaction.
Skift Take: Accor is running ads for its loyalty program that star footballer Kylian Mbappé. The goal is to drive more direct bookings. The backstory is that online travel agencies are incredibly convenient for consumers and incredibly expensive for hotel companies like Accor.
1 Hotel Melbourne has opened its doors this week, introducing domestic travellers and international guests to the first Australian iteration of Barry Sternlicht’s “mission-driven” luxury lifestyle brand. Described as a “nature-inspired property”, delivered in partnership with Melbourne-based developer Riverlee, the 277-room hotel features biophilic design principles, including more than 7,000 plants, reclaimed timber and materials and sustainable features such as shower timers and operable windo
Speaker: Brendan Sweeney, VP of Global Sales and David Phelan, Account Executive
In a world where buyers are more informed and objections are more nuanced, confidence isn't optional—it’s a competitive advantage. In high-stakes conversations, knowing how to handle pushback can make or break the deal. Join industry experts Brendan Sweeney and David Phelan for a behind-the-scenes look at how teams are transforming sales coaching with real-time feedback, objection-handling role plays, and pre-call preparation that actually sticks.
When it comes to modernizing hotel operations, your guestroom access solution is key (pun intended) to balancing security, efficiency, and guest experience. But with so many options—from traditional key cards to PIN codes to mobile keys and even biometric access—it can be hard to know what’s right for your independent property. To help you make […] The post How to Pick the Best Guestroom Access Solution for Your Independent Hotel appeared first on WebRezPro.
Integrating artificial intelligence (AI) in the hospitality industry is an increasingly pressing matter, and this trend underscores the conversations and panels at HITEC 2025. AI is especially prevalent in revenue management, as automation continues to be at the forefront of hotel operations. Revenue Analytics recently launched the N2Pricing Commercial Suite, which expanded its revenue management system and updated how hoteliers extract insights from data.
Accor has hired nearly 100 refugees and migrants from 18 different cultural backgrounds across 17 of its operated hotels and Qantas lounges, through a partnership with Community Corporate. This cohort of employees – 68% of which are women – bring a rich mix of 22 spoken languages to hotels such as Sofitel Sydney Darling Harbour, Mantra Hindmarsh Square Adelaide, Pullman on the Park Melbourne, Novotel Sydney Darling Harbour, Mercure Perth on Hay and Ibis Styles Brisbane Elizabeth Street.
Direct bookings are more than just a way to cut out commissions, they’re a strategic edge. This blog breaks down what it takes to grow them: understanding guest expectations, building a seamless booking journey, leveraging smart tools, and expanding your reach with marketing and trust-building tactics. Why Direct Bookings Matter Understanding What Today’s Guest Really Wants The Role of Your Booking Engine in the Direct Booking Journey Optimising Your Website to Boost Direct Conversions Usi
CHICAGO, Illinois—Hyatt Hotels Corporation announced the completed acquisition of Playa Hotels & Resorts N.V., an owner, operator, and developer of all-inclusive resorts in Mexico, the Dominican Republic, and Jamaica. This transaction includes the acquisition of 15 all-inclusive resorts previously managed and owned by Playa. Of these, eight were already represented within Hyatt’s system as Hyatt Ziva and Hyatt Zilara properties.
Skift Take: The boutique hotel that figured out how to make tiny rooms feel luxurious is about to find out if corporate ownership kills cool. CitizenM's CEO Lennert De Jong believes Marriott's approach to tech and service are very promising.
Speaker: Jady West, VP of Hospitality & Chris Bennett, Head of Sales & Engineering
The modern hotel room is no longer just a place to stay—it’s an experience to remember. Today’s guests expect seamless 5G connectivity, personalized comfort, and high-tech convenience. From AI-powered smart room controls to in-room entertainment and app-based services, technology is redefining hospitality from the inside out. In this new session featuring industry pros Jady West and Chris Bennett, we’ll explore how high-speed, high-bandwidth connectivity powers the innovations that are enabling
Owners are seeing the value in mixed-use developments in maximising returns, and dual-branded developments in delivering greater operational efficiencies, writes TFE Hotels Director of Development, John Sutcliffe. Mixed-use developments have been part of TFE Hotels’ DNA for decades, with hotels such as Adina Apartment Hotel Bondi and Adina/Vibe Darwin Waterfront Hotel integral parts of larger precincts that include residential, retail, F&B and commercial neighbours.
India’s The Citi Residenci Hotels boosts bookings, efficiency and guest experience with STAAH’s smart hospitality solutions. With a growing footprint across West Bengal, The Citi Residenci Hotels has emerged as a leading name in regional hospitality, offering modern comforts, efficient service and local charm across its properties. The group features properties strategically located in Durgapur , Asansol, Banskopa and Bidhannagar.
HITEC 2025 is underway at the Indiana Convention Center, and it’s already clear that artificial intelligence is one of the most popular topics of conversation. On the opening day, multiple sessions highlighted AI, starting with its origins and evolution before progressing to wide-ranging discussions about its benefits and dangers. One such panel, “AI Done Right: How to Enhance Guest Experience, Increase Profit, and Avoid Common Pitfalls,” convened industry experts who discussed how AI can help [
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
Hilton Adelaide has officially changed hands with the transition to Amora Group ownership recognised at a signing ceremony on 16 June 2025. The 377-room hotel, located in the heart of Adelaide’s city centre, will continue to operate under Hilton management until June 2026. L-R : Khun Earp Siriphatrawan (Amora Hotels & Resorts Director), Khun Eye Siriphatrawan (Amora Hotels & Resorts Director), Khun Amornrat Siriphatrawan (Amora Hotels & Resorts Chairwoman), Khun.
Mount Vernon Company (MVC) has acquired the John Carver Inn & Spa, an 80-room property located in historic Plymouth, MA. Originally opened in 1969 and most recently renovated in 2021, the property is close to Plymouth Rock and the Mayflower II, making it a key asset in the state’s heritage tourism corridor. Under Mount Vernon’s stewardship, the property will be repositioned and reimagined to deliver an elevated guest experience while honoring its storied history, according to the compa
ANCHORAGE, Alaska—The Wildbirch Hotel is now open in Anchorage’s Mushing District, offering an experience as the city’s first lifestyle boutique property and newest hotel lodging option in 20 years. With 252 modern rooms, this locally owned lifestyle hotel—the first JdV by Hyatt property in Alaska—anchors the West Fourth Avenue corridor, which is a hub for shopping, dining, historic and cultural experiences.
Are you curious about how artificial intelligence is reshaping sales coaching, learning, and development? Join Brendan Sweeney and Devyn Blume of Allego for an engaging new webinar exploring AI's transformative role in sales coaching and performance improvement! Brendan and Devyn will share actionable insights and strategies for integrating AI into coaching and development - ensuring personalized, effective, and scalable training!
A selection of high-profile Fijian hotel owners will take to the stage next week at the highly anticipated AHICE Fiji Islands Investment in Tourism Summit. On Thursday June 26, local representatives from a broad spectrum of hotel businesses including owner groups, developers, operators, tourism and investment associations will share their expertise and business outlook with delegates.
Hotel Designs COMO Le Beauvallon – an icon reimagined COMO Le Beauvallon – an icon reimagined In a major milestone for the brand, COMO Hotels & Resorts is bringing its signature approach to Le Beauvallon, a striking Belle Epoque palace… Le Beauvallon, which first opened in 1914 , distils the essence of the Cote D’Azur lifestyle: with 10 acres of terraces and gardens with palms and umbrella pines overlooking the Bay of Saint-Tropez, a glamorous Mediterranean beach club, and a private po
KANSAS CITY, Kansas—Margaritaville Hotel Kansas City is officially open, as the new resort-style hotel is welcoming overnight guests starting immediately. Located in Kansas City, Kansas, the hotel includes 228 guestrooms, including 11 suites, plus dining destinations, indoor and outdoor pools, and over 14,000 square feet of event space fit for weddings, meetings, and special occasions.
Skift Take: Google Hotels is still strong, but weakened by the Digital Markets Act — and Google's own AI Overviews. Agentic AI may one day make the changes we've seen to date under the DMA a mere footnote in the evolution of travel search.
Speaker: Lauren Fernandez - CEO & Founder, Full Course
Companies all over the world, including Marriot International and Hilton Worldwide, are aware of the value of including DEI in their talent acquisition strategy. However, despite these initiatives, there is still plenty that the hospitality sector can do to promote DEI. When comparing the hospitality industries in India, Iraq, the UK, and the US, you will see that there is a consistent underrepresentation of persons from different ethnic, gender, and disability origins across all levels of the i
Paradox Hotels and Resorts is set to mark its entry into the Australian market with the opening of its first hotel at the historic Sydney address, 27 O’Connell Street, on July 1, 2025, following a rebranding of Radisson Blu Plaza Hotel. Owned by TA Global since 1997, the heritage-listed sandstone building was built in 1856 as the home of John Fairfax and Sons.
After 25 years of offering European-inspired retreats focused on wellness and relaxation, The Mirbeau Companies’ Mirbeau Inn & Spas brand is celebrating its anniversary with a major expansion: a new resort in Beacon, NY, scheduled to open in the winter of 2026. The property will be located on the 64-acre Tioronda estate, once home to Joseph and Eliza Howland, along the Hudson River.
PROVIDENCE, RHODE ISLAND—Procaccianti Companies announced that it has obtained all required approvals to develop and construct The Bellevue Hotel, a 91-key luxury boutique property in Newport, Rhode Island. The project was unanimously approved by the City of Newport’s Technical Review Committee on June 11, advancing the project into pre-construction with a groundbreaking anticipated in the fourth quarter of 2025.
The race to 100% digital is on. With the restaurant industry still in the early innings of its digital transformation, brands need an airtight strategy when it comes to building out their tech stack. Download the buyer’s guide to learn where to prioritize your efforts and get the most out of every investment.
Samdoo Corporation has purchased the former Quest South Brisbane at 50 Water Street, rebranding and relaunching the property as Hotel Diana South Brisbane. Established in 1988 by Joseph Jin-Sung Kim, the privately-owned hospitality and real estate investment company also owns and manages Hotel Diana Woolloongabba. Its accommodation portfolio includes hotels, serviced apartments and commercial properties.
Hotel Designs In conversation with: Tolù Adẹ̀kọ́ In conversation with: Tolù Adẹ̀kọ́ Hotel Designs catches up with Tolù Adẹ̀kọ́ to ask him his thoughts on accessible design ahead of MEET UP North next month, where he’ll be speaking on our second Accessible Design Talks panel: Accessibility Through the Lens of Neurodivergence… Keen to spread the discussion far and wide, Hotel Designs will be bringing its newly launched series, Accessible Design Talks , to Liverpool this summer at the a
DALLAS, Texas—Omni Las Colinas Hotel announced the completion of a $20 million renovation across all 421 guestrooms, including 111 luxury suites, and the Las Colinas Ballroom, the property’s largest event space. The final phase of the property-wide renovation follows the $13 million revitalization of the property’s common spaces. The previous renovation introduced The Lakehouse Waterfront Lounge & Pool Deck, including daybeds, fire pits, private cabanas, and a 10,700-square-foot outdoor even
Skift Take: Premier Inn says it's outperforming rivals in a soft UK market, but it's doing so by squeezing more value from fewer guests, not a rebound in demand.
ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!
We organize all of the trending information in your field so you don't have to. Join 19,000+ users and stay up to date on the latest articles your peers are reading.
You know about us, now we want to get to know you!
Let's personalize your content
Let's get even more personalized
We recognize your account from another site in our network, please click 'Send Email' below to continue with verifying your account and setting a password.
213 
Let's personalize your content