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Skift Take: Generative AI is transforming hospitality with personalized guest experiences, optimized workforce management, and operational efficiency. Through smart rooms, predictive maintenance, and AI-driven tools like chatbots, hotels are elevating service while supporting staff.
TFE Hotels is celebrating a milestone in its journey to net zero emissions by 2050, with Quincy Melbourne becoming the first hotel in Victoria to achieve NABERS Climate Active Carbon Neutral Building certification. Through the certification, Quincy will offset nearly 1671 tonnes of carbon per annum the equivalent carbon footprint of 167 average Australian households.
If you arent marketing your business on social media, youre missing out on a huge opportunity to build your brands success. Also, with billions of users engaging across platforms, the chance to connect authentically with your audience has never been greater. But in the race for visibility and conversions, authenticity can sometimes take a backseat to metrics and data-driven decisions.
MONTERREY, MexicoKimpton, part of IHG Hotels & Resorts’ luxury and lifestyle portfolio, announces plans for a new boutique luxury hotel and branded residences in the bustling urban destination of Monterrey. As the brands sixth property planned for Mexico, Kimpton Monterrey will be located in the new-build mixed-use Torre Rise, set to be the tallest tower in Latin America.
Speaker: Brendan Sweeney, VP of Global Sales and David Phelan, Account Executive
In a world where buyers are more informed and objections are more nuanced, confidence isn't optional—it’s a competitive advantage. In high-stakes conversations, knowing how to handle pushback can make or break the deal. Join industry experts Brendan Sweeney and David Phelan for a behind-the-scenes look at how teams are transforming sales coaching with real-time feedback, objection-handling role plays, and pre-call preparation that actually sticks.
As 2024 comes to a close, were sharing our most read and favorite sales training and management content that helped sales teams thrive this year. Whether youre focused on leadership, skill development, or strategic planning, you can use these resources to help drive sales success in 2025. Don't miss our top videos and free downloads at the end!
Singapore Airlines flagship SilverKris and KrisFlyer Gold lounges at Singapore Changi Airport Terminal 3 made their debuts at a couple of years ago following a SG$50 million re-design, upgrade and expansion project and to this day, it remains one of the leading lounge precincts in the world. The Private Room, the First Class section of the SilverKris Lounge, the Business Class section of the SilverKris Lounge, and the KrisFlyer Gold Lounge can collectively accommodate around 1,150 customers wit
Skift Take: As the experience economy evolves the travel industry, brands are under pressure to meet rising expectations for activity-led bookings. In a fireside chat at Skift Global Forum East, Ross McAuley, MD advisor and director general of Play Qiddiya City DMMO, pulled back the curtain on how play serves as a bridge between destinations and travelers in this new reality.
Skift Take: As the experience economy evolves the travel industry, brands are under pressure to meet rising expectations for activity-led bookings. In a fireside chat at Skift Global Forum East, Ross McAuley, MD advisor and director general of Play Qiddiya City DMMO, pulled back the curtain on how play serves as a bridge between destinations and travelers in this new reality.
MCLEAN, VirginiaGrubhub Onsite and Hiltonare expanding their partnership by bringing on-demand food, grocery, and convenience item delivery to over 2,600 hotels across the Hampton by Hilton, Tru by Hilton, and Spark by Hilton brands. This expansion means more guests can now enjoy seamless access to Grubhubs extensive Marketplace of more than 375,000 merchants by simply scanning a QR code, offering the ultimate convenience during their stay.
As a hotelier, your check-in experience is your first chance to make a positive impression and set the tone for your customers stay. What To Expect During The Check-In Process Check-in management ensures that each guest arriving at your hotel is welcomed efficiently, made to feel comfortable, and prepared for a pleasant stay. There are […] The post Personalizing Your Point-Of-Sale: How to Improve Your Hotel Check-In Experience appeared first on Are Morch, Digital Transformation Coach.
One year on from the launch of Trilogy Hotels, the independent management company is rounding out 2024 with 13 hotels under management totalling over 2,500 rooms and overseeing $165 million in revenue. Headed up by Scott Boyes as CEO, Tony Ryan as Executive Chairman and Grant Alchin as Chief Operating Officer, the trio bring a collective industry experience of more than 90 years, extending across operations, commercial and legal, finance and asset management.
Skift Take: Intrepid Travel isnt just chasing a 300% boost in Indias inbound tourism its doubling down on storytelling, sustainability, and empowering women to change how the world sees the country.
Speaker: Jady West, VP of Hospitality & Chris Bennett, Head of Sales & Engineering
The modern hotel room is no longer just a place to stay—it’s an experience to remember. Today’s guests expect seamless 5G connectivity, personalized comfort, and high-tech convenience. From AI-powered smart room controls to in-room entertainment and app-based services, technology is redefining hospitality from the inside out. In this new session featuring industry pros Jady West and Chris Bennett, we’ll explore how high-speed, high-bandwidth connectivity powers the innovations that are enabling
COSTA RICAWaldorf Astoria Costa Rica Punta Cacique announces the appointment of Nicolas Piatti as Executive Chef of the highly anticipated resort, set to open spring 2025. Chef Piatti will mirror the propertys vision of redefining ultra-luxury through immersive guest experiences. Drawing inspiration from Costa Ricas rich heritage, he will lead the culinary team in crafting exceptional dining experiences that celebrate cultural authenticity and locally sourced ingredients.
The hospitality industry is rapidly evolving, and with it, the technology that hotels use to engage guests and streamline operations. Artificial intelligence (AI) is playing an increasingly important role in this transformation. This benchmark analysis evaluates four leading AI solutions for the hospitality industry: Quicktext, Hijiffy, Asksuite, and Myma.ai.
Pan Pacific Hotels Group (PPHG) has become the first hospitality group in the Oceania region to achieve multi-site certification from the Global Sustainable Tourism Council (GSTC) across its entire Australian portfolio. All six of PPHGs Australian properties Pan Pacific Melbourne; Pan Pacific Perth; Parkroyal Darling Harbour Sydney; Parkroyal Melbourne Airport; Parkroyal Parramatta Sydney and Parkroyal Monash Melbourne have been awarded GSTCs Industry Criteria for Hotels certification.
Skift Take: Climate-conscious travel doesnt mean giving up travel; it means evolving it. Climate tech has the same potential its influence would go beyond incrementally greening individual choices, instead reshaping the entire operational system.
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
RICHMOND, VirginiaSandpiper Hospitality, a Virginia-based hotel management company, is pleased to announce that it is managing the newly opened Everhome Suites Cheyenne in Cheyenne, Wyoming for Choice Hotels Internationaland Highside Companies. This newly constructed hotel features 114 suites, each offering a fully equipped kitchen with a full-sized refrigerator, dishwater, stove, and microwave.
The European Commissions Digital Markets Act (DMA) has made many headlines since it came into force. And its impact on hotel marketing is being discussed in all corners of the world. But how is it affecting hotels in reality? And what do hotels need to do to protect their visibility and revenue? The European Commissions Digital Markets Act (DMA) is aimed at breaking the dominance of digital giants in multiple fields by enforcing new rules designed to promote fair competition and foster innovatio
Hotel executives in South East Asia, the Pacific region and beyond will be marking their calendar for the first AHICE conference of 2025 with the return of AHICE South East Asia on 24-26 February. The Asian Hotel Industry Conference & Exhibition (AHICE), hosted by HM Magazine, returns to Singapore with a two-day conference program and stellar networking events at Pan Pacific Singapore.
Are you curious about how artificial intelligence is reshaping sales coaching, learning, and development? Join Brendan Sweeney and Devyn Blume of Allego for an engaging new webinar exploring AI's transformative role in sales coaching and performance improvement! Brendan and Devyn will share actionable insights and strategies for integrating AI into coaching and development - ensuring personalized, effective, and scalable training!
WASHINGTON, DCAmerican Hotel & Lodging Association (AHLA) President & CEORosanna Maietta issued the following statement today after federal lawmakers reached a deal to include in a year-end continuing resolution AHLA-backed legislation that would protect consumers from hidden lodging fees.The Federal Trade Commission (FTC) also announced a long-awaited fee-disclosure rule that applies to the lodging industry.
Hyatt Hotels Corporation and The Venetian Resort Las Vegas have entered into a long-term licensing agreement to make the luxury property on the Las Vegas Strip bookable through Hyatt channels, including Hyatt.com and the World of Hyatt mobile app, in the near future. Las Vegas is a perennial favorite for World of Hyatt members and our group business customers are requesting rooms at a higher volume than pre-pandemic due to the world-class entertainment and unique experiences offered by this dyna
Geelongs largest hotel, a $120 million Crowne Plaza, has marked a milestone in construction with the topping out ceremony held on Wednesday. Victorian Minister for Regional Development Gayle Tierney joined executives from IHG Hotels and Resorts, hotel developer Plenary Group, and other project partners on the rooftop to mark the occasion. Fully funded by Plenary Group and operated by IHG under the Crowne Plaza brand, the 200-room hotel is slated to be completed and operational in early-2026.
Skift Take: Overlooked secondary cities are on the radar of airline executives and network planners, as a new generation of long-haul aircraft upends traditional in-flight economics.
Speaker: Lauren Fernandez - CEO & Founder, Full Course
Companies all over the world, including Marriot International and Hilton Worldwide, are aware of the value of including DEI in their talent acquisition strategy. However, despite these initiatives, there is still plenty that the hospitality sector can do to promote DEI. When comparing the hospitality industries in India, Iraq, the UK, and the US, you will see that there is a consistent underrepresentation of persons from different ethnic, gender, and disability origins across all levels of the i
NASHVILLE, TennesseeCaption by Hyatt Downtown Nashville – The Gulch is now open in the bustling Gulch neighborhood of downtown Nashville, nestled between downtown Nashville and the West End and steps from famed Broadway Street, offering easy access to the citys best retail shops, restaurants, bars and live entertainment. Developed through a partnership between New Orleans-based real estate firm HRI Hospitality and Nashville-based C.
HREC Investment Advisors arranged the sale of the 84-room Extended Stay America San Antonio – Colonnade Medical Center located in San Antonio, and the 147-room Extended Stay America Dallas DFW Airport North located in Irving, TX. The Extended Stay America Dallas DFW Airport North is located adjacent to Dallas Fort Worth International Airport, which had a passenger volume of more than 81 million in 2023.
Veriu Group has welcomed its largest hotel to date with the official opening of Veriu Macquarie Park this week, after almost three years in planning and development Developed in partnership with Holdmark Property Group, the new 184-key hotel a mix studio and one-bedroom apartments is located within Macquarie Parks thriving business hub on Lane Cove Road.
Skift Take: Carnival Corp. CEO Josh Weinstein is practically throwing confetti from the upper deck about 2025's prospects. For now, all the numbers and forecasts seem to support his optimism.
The race to 100% digital is on. With the restaurant industry still in the early innings of its digital transformation, brands need an airtight strategy when it comes to building out their tech stack. Download the buyer’s guide to learn where to prioritize your efforts and get the most out of every investment.
Hospitality America has named Kellie Hanselmanas its new VP of sales. With 19 years of proven expertise in sales, marketing, and leadership, Hanselman brings a wealth of experience to the third-party hotel management company. Sonesta Resort Hilton Head Island has appointed Maggie Miller as sales and marketing coordinator.Miller is a skilled professional with expertise in event coordination, social media management, and recreation marketing.
Interior design has a big impact on the guest experience. From colors and furniture to layout and lighting, even the smallest design elements influence the way your guests interact with your property.
The Weatherdon group is reshaping the hospitality industry a comprehensive suite of products for hotels wanting to host responsibly and make a difference where it matters. Doing the right thing is always a good idea, and in the lead up to our Australian summer season, hotels are on the lookout for smarter options to pamper their guests without neglecting the planet.
ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!
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