Sat.Dec 14, 2024 - Fri.Dec 20, 2024

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How Gen AI Is Enhancing Guest and Employee Experiences in Hospitality

Skift Blog

Skift Take: Generative AI is transforming hospitality with personalized guest experiences, optimized workforce management, and operational efficiency. Through smart rooms, predictive maintenance, and AI-driven tools like chatbots, hotels are elevating service while supporting staff.

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Hotel Simmerlwirt chooses Mews to usher in digital transformation for its new apartment brand

Hospitality Net

[Innsbruck: 20th December 2024] Mews, the industry-leading hospitality cloud, has been chosen by Hotel Simmerlwirt to bring seamless, automated hospitality to its Apartments by Simmerlwirt properties, located in Tyrol, Austria.

Branding 278
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Quincy Melbourne achieves sustainability milestone in road to net zero

Hotel Management

TFE Hotels is celebrating a milestone in its journey to net zero emissions by 2050, with Quincy Melbourne becoming the first hotel in Victoria to achieve NABERS Climate Active Carbon Neutral Building certification. Through the certification, Quincy will offset nearly 1671 tonnes of carbon per annum the equivalent carbon footprint of 167 average Australian households.

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Building Trust Through Data-Driven Social Media Marketing

Social Hospitality

If you arent marketing your business on social media, youre missing out on a huge opportunity to build your brands success. Also, with billions of users engaging across platforms, the chance to connect authentically with your audience has never been greater. But in the race for visibility and conversions, authenticity can sometimes take a backseat to metrics and data-driven decisions.

Market 245
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5 Ways You Can Win Faster with Gen AI in Sales

Incorporating generative AI (gen AI) into your sales process can speed up your wins through improved efficiency, personalized customer interactions, and better informed decision- making. Gen AI is a game changer for busy salespeople and can reduce time-consuming tasks, such as customer research, note-taking, and writing emails, and provide insightful data analysis and recommendations.

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After Overtourism: Pivoting from Traveler-Shaming to Systemic Solutions

Skift Blog

Skift Take: Climate-conscious travel doesnt mean giving up travel; it means evolving it. Climate tech has the same potential its influence would go beyond incrementally greening individual choices, instead reshaping the entire operational system.

Travel 305
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Radisson Blu Hotel, Conakry opens, elevating hospitality in Guinea’s capital

Hospitality Net

Radisson Hotel Group proudly announces the opening of Radisson Blu Hotel, Conakry, a landmark addition to Guineas vibrant capital. Located in the bustling Kip neighborhood, this contemporary beachfront property combines modern elegance with breathtaking ocean views, offering an unparalleled experience for business and leisure travelers alike.

More Trending

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Kimpton expands presence in Mexico with signing of hotel and branded residences in Monterrey

Lodging

MONTERREY, MexicoKimpton, part of IHG Hotels & Resorts’ luxury and lifestyle portfolio, announces plans for a new boutique luxury hotel and branded residences in the bustling urban destination of Monterrey. As the brands sixth property planned for Mexico, Kimpton Monterrey will be located in the new-build mixed-use Torre Rise, set to be the tallest tower in Latin America.

Branding 264
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The Intrepid Travel Take on the Indian Inbound Travel Market

Skift Blog

Skift Take: Intrepid Travel isnt just chasing a 300% boost in Indias inbound tourism its doubling down on storytelling, sustainability, and empowering women to change how the world sees the country.

Travel 291
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The Importance of Data Security in Hotels

Hospitality Net

When was the last time your hotel staff had data security training? The speed at which cyber criminals adapt their tactics can be frightening, and the only way to keep your business and your guests safe is to regularly retrain your team in the latest best practices for security.

Hotels 273
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2024's Top Sales Training & Management Content

Anthony Cole Training

As 2024 comes to a close, were sharing our most read and favorite sales training and management content that helped sales teams thrive this year. Whether youre focused on leadership, skill development, or strategic planning, you can use these resources to help drive sales success in 2025. Don't miss our top videos and free downloads at the end!

Sales 303
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Don't Let AI Pass You By: The New Era of Personalized Sales Coaching & Development

Speaker: Brendan Sweeney, VP of Sales & Devyn Blume, Sr. Account Executive

Are you curious about how artificial intelligence is reshaping sales coaching, learning, and development? Join Brendan Sweeney and Devyn Blume of Allego for an engaging new webinar exploring AI's transformative role in sales coaching and performance improvement! Brendan and Devyn will share actionable insights and strategies for integrating AI into coaching and development - ensuring personalized, effective, and scalable training!

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Grubhub Onsite, Hilton Expand Partnership with Mobile Ordering and Delivery at Over 2,600 Hotels

Lodging

MCLEAN, VirginiaGrubhub Onsite and Hiltonare expanding their partnership by bringing on-demand food, grocery, and convenience item delivery to over 2,600 hotels across the Hampton by Hilton, Tru by Hilton, and Spark by Hilton brands. This expansion means more guests can now enjoy seamless access to Grubhubs extensive Marketplace of more than 375,000 merchants by simply scanning a QR code, offering the ultimate convenience during their stay.

Branding 261
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This New Plane Is Putting Indianapolis Back on the Transatlantic Map

Skift Blog

Skift Take: Overlooked secondary cities are on the radar of airline executives and network planners, as a new generation of long-haul aircraft upends traditional in-flight economics.

Business 283
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IHG Hotels & Resorts introduces Shanghai Snow World Hotel, Vignette Collection

Hospitality Net

A one-of-a-kind hotel within the worlds largest indoor snow centre, adding to the diversity of IHGs fast-growing collection brand.

Resorts 272
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Exclusive: Trilogy Hotels closes first year with 13 hotels and big ambitions for 2025

Hotel Management

One year on from the launch of Trilogy Hotels, the independent management company is rounding out 2024 with 13 hotels under management totalling over 2,500 rooms and overseeing $165 million in revenue. Headed up by Scott Boyes as CEO, Tony Ryan as Executive Chairman and Grant Alchin as Chief Operating Officer, the trio bring a collective industry experience of more than 90 years, extending across operations, commercial and legal, finance and asset management.

Closing 130
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Diving into Diversity: Decoding the Foundations of Inclusion in Hospitality Talent Acquisition

Speaker: Lauren Fernandez - CEO & Founder, Full Course

Companies all over the world, including Marriot International and Hilton Worldwide, are aware of the value of including DEI in their talent acquisition strategy. However, despite these initiatives, there is still plenty that the hospitality sector can do to promote DEI. When comparing the hospitality industries in India, Iraq, the UK, and the US, you will see that there is a consistent underrepresentation of persons from different ethnic, gender, and disability origins across all levels of the i

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Waldorf Astoria Costa Rica Punta Cacique Names Nicolas Piatti Executive Chef

Lodging

COSTA RICAWaldorf Astoria Costa Rica Punta Cacique announces the appointment of Nicolas Piatti as Executive Chef of the highly anticipated resort, set to open spring 2025. Chef Piatti will mirror the propertys vision of redefining ultra-luxury through immersive guest experiences. Drawing inspiration from Costa Ricas rich heritage, he will lead the culinary team in crafting exceptional dining experiences that celebrate cultural authenticity and locally sourced ingredients.

Dining 243
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Carnival Heads Into 2025 With Record Bookings at Higher Prices

Skift Blog

Skift Take: Carnival Corp. CEO Josh Weinstein is practically throwing confetti from the upper deck about 2025's prospects. For now, all the numbers and forecasts seem to support his optimism.

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Secondary Cities on the Rise: Why Meeting Planners are Flocking to Emerging Destinations

Hospitality Net

Following the pandemic, the meetings and events industry has seen a noticeable shift in destination preferences. Major citieslong the epicenters for conferences, meetings, and eventsare facing increasing competition from secondary cities.

Events 264
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Pan Pacific Hotels Group awarded GSTC certification across all Australian hotels

Hotel Management

Pan Pacific Hotels Group (PPHG) has become the first hospitality group in the Oceania region to achieve multi-site certification from the Global Sustainable Tourism Council (GSTC) across its entire Australian portfolio. All six of PPHGs Australian properties Pan Pacific Melbourne; Pan Pacific Perth; Parkroyal Darling Harbour Sydney; Parkroyal Melbourne Airport; Parkroyal Parramatta Sydney and Parkroyal Monash Melbourne have been awarded GSTCs Industry Criteria for Hotels certification.

Hotels 130
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A Buyer’s Guide to Future-Proofing Your Restaurant Tech Stack

The race to 100% digital is on. With the restaurant industry still in the early innings of its digital transformation, brands need an airtight strategy when it comes to building out their tech stack. Download the buyer’s guide to learn where to prioritize your efforts and get the most out of every investment.

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Sandpiper Hospitality Managing new Everhome Suites Cheyenne in Wyoming

Lodging

RICHMOND, VirginiaSandpiper Hospitality, a Virginia-based hotel management company, is pleased to announce that it is managing the newly opened Everhome Suites Cheyenne in Cheyenne, Wyoming for Choice Hotels Internationaland Highside Companies. This newly constructed hotel features 114 suites, each offering a fully equipped kitchen with a full-sized refrigerator, dishwater, stove, and microwave.

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What Are the Travel Industry’s Biggest Challenges Going Into 2025?

Skift Blog

Skift Take: Despite making tremendous strides in 2024, the travel industry still faces several challenges and here's a list of some of them.

Travel 279
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2024 Flashback: Bridging Communities, Celebrating Excellence, and Redefining Hospitality

Hospitality Net

As a Premium Partner of the Paris 2024 Olympic and Paralympic Games, we embraced our shared values of excellence and responsibility, uniting the world in celebration. Our storied heritage propelled us to new heights, marked by significant anniversaries and milestones, including the 60th anniversary of Sofitel and the impressive 1000th Mercure hotel opening.

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Two months to go: AHICE South East Asia returns in February

Hotel Management

Hotel executives in South East Asia, the Pacific region and beyond will be marking their calendar for the first AHICE conference of 2025 with the return of AHICE South East Asia on 24-26 February. The Asian Hotel Industry Conference & Exhibition (AHICE), hosted by HM Magazine, returns to Singapore with a two-day conference program and stellar networking events at Pan Pacific Singapore.

Events 147
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10 Ways to Leverage Buyer Signals and Drive Revenue

In today’s ultra-competitive markets, it’s no longer enough to wait for buyers to show obvious signs of interest. Instead, sales teams must be proactive, identifying and acting on nuanced buyer behaviors — often before prospects are fully ready to make a purchase. In this eBook from ZoomInfo & Sell Better, learn 10 actionable ways to use these buyer signals to transform your sales strategy and close deals faster.

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Personalizing Your Point-Of-Sale: How to Improve Your Hotel Check-In Experience

Are Morch

As a hotelier, your check-in experience is your first chance to make a positive impression and set the tone for your customers stay. What To Expect During The Check-In Process Check-in management ensures that each guest arriving at your hotel is welcomed efficiently, made to feel comfortable, and prepared for a pleasant stay. There are […] The post Personalizing Your Point-Of-Sale: How to Improve Your Hotel Check-In Experience appeared first on Are Morch, Digital Transformation Coach.

Sales 130
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Hyatt Strikes Deal to Add The Venetian in Las Vegas to Loyalty Program

Skift Blog

Skift Take: The agreement helps Hyatt meet surging demand while expanding earning and redemption options for loyalty members in a crucial market.

Marketing 276
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Interview with Richard Hyde, COO of SLH

Hospitality Net

This month, Hospitalitys Leading Voices invites you into the world of Small Luxury Hotels of the World (SLH), where every stay is a story. In an exclusive conversation, Richard Hyde, COO of SLH, reveals how this global collection of boutique properties is setting the standard for intimate luxury.

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AHLA Applauds CR’s Lodging Fee-Transparency Provision; Urges Swift Passage

Lodging

WASHINGTON, DCAmerican Hotel & Lodging Association (AHLA) President & CEORosanna Maietta issued the following statement today after federal lawmakers reached a deal to include in a year-end continuing resolution AHLA-backed legislation that would protect consumers from hidden lodging fees.The Federal Trade Commission (FTC) also announced a long-awaited fee-disclosure rule that applies to the lodging industry.

Consumer 239
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Beyond the Basics: How to Develop and Retain a Top-Performing Sales Team

Speaker: Brendan Sweeney, VP of Sales at Allego

Maximizing sales rep performance is no easy task. 📈 Traditional sales training methods focus heavily on the first few weeks in the sales role. Companies dedicate time, resources, and budget to onboarding new hires, only for them to forget what was learned in those first few weeks, lose motivation, and struggle to come to grips with their role.

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AI in Hospitality: A 2025 Benchmark of Leading Solutions

Are Morch

The hospitality industry is rapidly evolving, and with it, the technology that hotels use to engage guests and streamline operations. Artificial intelligence (AI) is playing an increasingly important role in this transformation. This benchmark analysis evaluates four leading AI solutions for the hospitality industry: Quicktext, Hijiffy, Asksuite, and Myma.ai.

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Phuket vs. Bali: Two Recovery Models, One Hospitality Success Story 

Skift Blog

Skift Take: As 2025 approaches, Bali and Phuket are looking to sustain their growth while grappling with overtourism pressures. How they handle these challenges will shape Southeast Asias tourism scene.

Tourism 274
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The Digital Bodhisattva: Simone Puorto’s Revolutionary AI Clone at BTO 2024

Hospitality Net

At BTO 2024, Simone Puorto surprised the audience with a groundbreaking presentation: his keynote was entirely delivered by a digital clone created with advanced AI technologies. This avatar, built from 25 years of personal and professional content, perfectly replicated not only his communication style but also his voice, gestures, and signature provocative and philosophical approach.

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IHG, Plenary mark topping out of Geelong’s biggest hotel

Hotel Management

Geelongs largest hotel, a $120 million Crowne Plaza, has marked a milestone in construction with the topping out ceremony held on Wednesday. Victorian Minister for Regional Development Gayle Tierney joined executives from IHG Hotels and Resorts, hotel developer Plenary Group, and other project partners on the rooftop to mark the occasion. Fully funded by Plenary Group and operated by IHG under the Crowne Plaza brand, the 200-room hotel is slated to be completed and operational in early-2026.

Retail 130
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Beyond The Meeting Room: Luxury Magazine Resource

Escape into a world of luxury and dive into the future of tech, fun takes on the American pastime, and many inspirational individuals. With engaging reports on fashion, food, travel, finance, sports, and more, download now and enjoy the read!