Sat.Sep 28, 2024 - Fri.Oct 04, 2024

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Using Sales Enablement Tools and Technology to Add Value to Relationships

Anthony Cole Training

In order for salespeople to truly engage, build value, and develop long-lasting relationships, they must compliment their selling approach with sales enablement tools and technology. Listening with the intent to learn, asking questions that are not product-based, and understanding the nuances, trends, and challenges of a company and industry are required in today’s environment.

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Q&A: Red Sea Global Highlights Destination Biodiversity to Attract Divers Worldwide

Skift Blog

Skift Take: As the global demand for nature-based travel gains momentum, Red Sea Global is merging sustainable tourism with proactive marine conservation to engage and educate visitors.

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Hilton’s Annual Trends Report Finds Travelers Will Want High-Impact Experiences in 2025

Lodging

MCLEAN, Virginia—Although 2024 was dubbed the “Year of the Great Recharge,” where sleep retreats made headlines, mindful drinking rose in popularity and wellness-themed guestrooms took off. As the post-pandemic leisure travel boom normalizes, travelers surveyed in Hilton’s annual Trends Report are looking to pair their desire to relax and recharge with high-impact adventures and experiences to maximize their time and financial investment.

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Exclusive: inside the luxurious Hotel Seiryu Kyoto, one of Japan’s best new hotels

Hotel Management

In the heart of Kyoto’s incredible Kiyomizu is the Hotel Seiryu , a property that’s located in a former elementary school that can firmly claim to be one of Japan’s best new hotels. To find out what makes the property so unique, James Wilkinson catches-up with Hotel Seiryu Kyoto General Manager, Takanori Muroi. The Hotel Seiryu Kyoto is brilliant on so many levels, from the location to the design, rooms and food and beverage on offer.

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Smart Tools & Strong Teams: A People-First Approach to AI in Sales

Speaker: Matt Sunshine, CEO at The Center for Sales Strategy

AI isn’t replacing salespeople—it’s empowering them. The most forward-thinking sales organizations are using AI to enhance human performance rather than eliminate it. From coaching and messaging to prospecting and pipeline accountability, artificial intelligence is giving managers and SDRs the new tools they need to work smarter, sell better, and close more.

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Transforming Hotel Management with AI: A Step-by-Step Guide

Are Morch

This article is part of the Hotel Digital Transformer newsletter on LinkedIn. Subscribe to my LinkedIn newsletter where I’ll share tips, ideas, and strategies to help your hotel open its digital gateway. __ The hospitality industry is rapidly evolving, influenced by technological advancements that redefine how hotels operate and engage with guests. As a Digital Transformation and AI […] The post Transforming Hotel Management with AI: A Step-by-Step Guide appeared first on Are Morch, Digita

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Wynn Resorts Gets First Casino License in UAE

Skift Blog

Skift Take: The gaming authority had previously issued only one license since its creation in 2023 - to a national lottery company in Abu Dhabi.

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Little National Adelaide slated to open in Q4 2026 as builder appointed

Hotel Management

Adelaide’s first Little National Hotel is now expected to open in the fourth quarter of 2026, following the recent appointment of Synergy Construct for the build, Doma Group has revealed. Site establishment has commenced on the 21-storey structure at 100 North Terrace. “We are thrilled to be working with Synergy Construct to bring this flagship property to life in Adelaide,” said Doma Senior Development Manager, Alex Moulis, “With a focus on considered design and unparalleled guest experiences,

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How Technology is Shaping a More Accessible Hospitality Experience

Are Morch

In an era where inclusivity and accessibility are paramount, the hospitality industry is leveraging technology to ensure that all guests, regardless of their abilities, can enjoy seamless and fulfilling experiences. Technology is transforming the way hospitality services cater to diverse accessibility needs. Today, Are Morch will offer a brief overview of how innovative tech solutions […] The post How Technology is Shaping a More Accessible Hospitality Experience appeared first on Are Morc

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Challenges For Hotels, Gains For Short-Term Rentals – 3 Charts

Skift Blog

Skift Take: If stiff regulation doesn't get in the way, it is very likely that short-term rentals will take a chunk of market share from hotels. That's why you'll see more hotels getting into the vacation rental biz.

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Red Roof Looks to Reach New Heights With Redesigned Prototype, Partnerships

Lodging

Incorporating a theme of ‘Elevate,’ Red Roof hosted its 2024 Brand Conference emphasizing its new prototype, a pair of recent partnerships, and some key personnel additions as initiatives designed to help the 51-year-old company reach new heights. Having recently reached the 700-hotel milestone as a company throughout its four brands, Red Roof President Zack Gharib linked the new prototype for its venerable Red Roof flag with the conference theme during a media Q&A session.

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How to Coach Reps on Overcoming Sales Objections with Confidence

Speaker: Brendan Sweeney, VP of Global Sales and David Phelan, Account Manager

In a world where buyers are more informed and objections are more nuanced, confidence isn't optional—it’s a competitive advantage. In high-stakes conversations, knowing how to handle pushback can make or break the deal. Join industry experts Brendan Sweeney and David Phelan for a behind-the-scenes look at how teams are transforming sales coaching with real-time feedback, objection-handling role plays, and pre-call preparation that actually sticks.

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IHG’s first dual-branded hotel development in Australia to open next year

Hotel Management

Bourke Street Mall development Melbourne Walk, which will be home to IHG Hotels and Resorts’ first dual-branded hotel in Australia, is nearing completion, with a topping out ceremony held recently. The dual-branded development will include the Holiday Inn and Hotel Indigo brands, with 452 rooms spanning levels two to 10. Holiday Inn Melbourne Bourke Street Mall will feature 273 rooms designed to cater to business and leisure travellers, while Hotel Indigo Little Collins will offer 179 rooms, a r

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Hospitality Financial Leadership – Managing F&B Expenses and How to Record Them on Your P&L

Hotel Financial Coach Blog

As I have said in many of my earlier posts, Food and Beverage is special. And I mean that with all sincerity because it’s an integral part of our business especially with a full service offering. However, there are challenges that we need to overcome and one big one is how to report the profit and loss activity so that it is as meaningful as possible.

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Priceline Testing OpenAI’s Advanced Voice Tech for ‘Penny’ Chatbot

Skift Blog

Skift Take: Priceline is among a handful of companies testing OpenAI's new voice tech. Priceline envisions that its future voicebot will be able to accompany a traveler through an entire trip.

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Hyatt Grows Select-Service Pipeline by 25 Percent in the Americas

Lodging

CHICAGO—Hyatt Hotels Corporation announced growth in its select service pipeline, with an around 25 percent increase in the Americas over the past three years. As of June 30, 2024, this segment represents over 50 percent of Hyatt’s total pipeline in the Americas. Complementing growth in lifestyle, luxury, and all-inclusive, Hyatt’s select-service portfolio remains a driver for market expansion and generating awareness and enrollment in World of Hyatt. “Across our select service brands, we

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Welcome to the Future of Hospitality: Smart Rooms Start Here

Speaker: Jady West, VP of Hospitality & Chris Bennett, Head of Sales & Engineering

The modern hotel room is no longer just a place to stay—it’s an experience to remember. Today’s guests expect seamless 5G connectivity, personalized comfort, and high-tech convenience. From AI-powered smart room controls to in-room entertainment and app-based services, technology is redefining hospitality from the inside out. In this new session featuring industry pros Jady West and Chris Bennett, we’ll explore how high-speed, high-bandwidth connectivity powers the innovations that are enabling

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Minor Hotels Expands Melbourne Portfolio with St Kilda Road Property

Hotel Management

Minor Hotels, one of the world’s fastest growing hotel groups, has further expanded its portfolio with Oaks Melbourne St Kilda Road Hotel in Melbourne having officially opened under the Oaks Hotels, Resorts & Suites. Minor Hotels, one of the world’s fastest growing hotel groups, has further expanded its portfolio with Oaks Melbourne St Kilda Road Hotel in Melbourne having officially opened under the Oaks Hotels, Resorts & Suites.

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7 features you can’t miss in a hotel CRM

eHotelier

If you are tired of dealing with disorganised and scattered guest data and manually managing all guest communication, you are probably looking to implement (or already have implemented) a CRM for your hotel.

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Moxy Hotels at 10: How Marriott’s Gen Z Brand Grew Up

Skift Blog

Skift Take: Hotel chains often blur into a beige haze of indistinguishability, but Marriott created Moxy Hotels to stand out like the neon signs often found in its lobbies. Many Gen Zs like it. But after 10 years, can it grow up without growing old?

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Red Roof Shares Plans for Company Elevation at Brand Conference

Lodging

COLUMBUS, Ohio—Red Roof shared a blueprint for continued growth at its brand conference for more than 1,000 franchisees, team members, and partners. Red Roof President Zack Gharib laid out a concrete path forward to elevate the brand. In his address to the Red Roof franchise community, Gharib told conference attendees, “We are an iconic American brand, and we are living the American dream.

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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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Sarah Derry appointed CEO of global non-profit for women in STEMM

Hotel Management

Former Accor Pacific boss Sarah Derry has been appointed CEO of global transformational leadership initiative, Homeward Bound. The non-profit organisation, established in 2016, is dedicated to supporting women from STEMM backgrounds to “lead with impact and influence”, with the goal of reaching 10,000 women by 2036. “I believe in people-focused leadership and building connections, which is why I look forward to leading Homeward Bound, as we continue to encourage more women with STEMM backgrounds

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5 Key Themes From The Annual Hospitality Conference 2024

Hotel Speak

We recently had the pleasure of joining over 1,100 hospitality industry leaders at The Annual Hospitality Conference , held in Manchester at the impressive Central Convention Complex. The two-day event, centred around the theme “Proven Paths, New Horizons,” provided a comprehensive overview of the UK hospitality landscape in 2024. Here we present 5 key themes from the insightful presentations, panels and healthy debate: 1.

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India’s Latest Tourism Play: 100,000 Free Visas, New Destinations, Local Hosts

Skift Blog

Skift Take: India is getting serious about attracting more tourists — and it's about more than just free visas. With the government and private sector working together, India is playing the long game.

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Sage Hospitality Group Plans Catbird Hotel, Colorado Springs

Lodging

COLORADO SPRINGS, Colorado—Sage Hospitality Group and Norwood Development Group have submitted a preliminary proposal to build a new Catbird Hotel in downtown Colorado Springs, at the corner of East Moreno Avenue and South Cascade Avenue.  The proposal envisions a new full-service, independent, extended-stay hotel, which will include 180 rooms, dining, and meeting spaces.

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New Research-Backed Strategies to Empower Managers as Culture & Engagement Leaders

Speaker: Beth Sunshine, SVP, Up Your Culture

When culture isn’t consistently lived out across the organization, engagement suffers—and it often starts with a disconnect at the top. In this session, Beth Sunshine, SVP of Up Your Culture at The Center for Sales Strategy, will reveal how HR and executive leaders can close the gap between vision and execution by equipping frontline and mid-level managers to become culture carriers.

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Trilogy calls for greater investment in Western Sydney to build ‘growth engine’ for Australia

Hotel Management

Independent management company, Trilogy Hotels is calling for greater investment in Western Sydney to support the influx of visitors expected to the region on completion of the Western Sydney International Airport in 2026. Despite being the third largest economy in Australia behind the Sydney CBD and Melbourne, Western Sydney fails to compete on its number of hotels, with only 8,764 hotel rooms across 113 properties, compared to over 26,000 rooms in Sydney’s city centre and 5,000 rooms at Sydney

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Our Must-Visit Stands at Independent Hotel Show London 2024

Hotel Speak

The Independent Hotel Show London (October 15-16, Olympia) is one of the UK’s leading shows for luxury and boutique independent hoteliers. Network with industry leaders, gain valuable insights from expert speakers, and discover innovative new suppliers at this unmissable event. However Olympia is a big ol’ hall and it can be challenging to know where to start.

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Sleep Tourism, Foodie Trips: 7 Takeaways From Hilton’s 2025 Trends Report

Skift Blog

Skift Take: Want to be trendy? Book a separate-bed, soft adventure trip with your fave colleague that involves some hard-to-get dinner reservations and a side of outdoor recreation.

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Azul Hospitality Group Adds the Woodlark Hotel to Its Portfolio

Lodging

SAN DIEGO, California—Azul Hospitality Group announced that the Woodlark Hotel has officially joined its portfolio of hospitality assets. The Woodlark Hotel integrates two historic Portland buildings: the Woodlark Building, constructed in 1912, and the Cornelius Hotel, built in 1908. This combination of history and design reflects the city’s spirit.

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Don't Let AI Pass You By: The New Era of Personalized Sales Coaching & Development

Speaker: Brendan Sweeney, VP of Sales & Devyn Blume, Sr. Account Executive

Are you curious about how artificial intelligence is reshaping sales coaching, learning, and development? Join Brendan Sweeney and Devyn Blume of Allego for an engaging new webinar exploring AI's transformative role in sales coaching and performance improvement! Brendan and Devyn will share actionable insights and strategies for integrating AI into coaching and development - ensuring personalized, effective, and scalable training!

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MGallery hotels globally celebrate Pink October

Hotel Management

MGallery hotels in Australia and across the globe are embracing Pink October in support of Breast Cancer Awareness month. On Thursday The William Inglis Hotel MGallery – a luxury hotel with a rich equestrian heritage at Warwick Farm in NSW – hosted its annual Pink October charity event in support of the McGrath Foundation and will continue to raise money for The McGrath Foundation throughout October.

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Cobblestone deploys Stayntouch PMS

Hotel Business

Stayntouch , a cloud hotel property management systems (PMS) and guest-centric technology provider, has entered into a new partnership with Cobblestone Hotels. Stayntouch deployed its PMS across 139 Cobblestone properties in 90 days. “We chose Stayntouch for their outstanding customer support and dedicated team members, who remain consistently available—a quality we truly value,” said Josie Kilgore, brand president, Cobblestone Hotels.

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Crisis in The Middle East: What Does it Mean for Travel?

Skift Blog

Skift Take: Travelers fear the Middle East is decending into war, but the situation is different everywhere you look.

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BWH Hotels Appoints Bill Ryan as SVP and Chief Technology Officer

Lodging

PHOENIX, Arizona—BWH Hotels announced the appointment of Bill Ryan as its senior vice president and chief technology officer. Reporting to Larry Cuculic, president and CEO of BWH Hotels, Ryan will oversee the technology management team and guide the brand’s overarching digital strategy. “Bill is an innovative and inspiring technology leader with a track record of building strong relationships and growing brand capabilities,” said Cuculic.

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Diving into Diversity: Decoding the Foundations of Inclusion in Hospitality Talent Acquisition

Speaker: Lauren Fernandez - CEO & Founder, Full Course

Companies all over the world, including Marriot International and Hilton Worldwide, are aware of the value of including DEI in their talent acquisition strategy. However, despite these initiatives, there is still plenty that the hospitality sector can do to promote DEI. When comparing the hospitality industries in India, Iraq, the UK, and the US, you will see that there is a consistent underrepresentation of persons from different ethnic, gender, and disability origins across all levels of the i