This site uses cookies to improve your experience. To help us insure we adhere to various privacy regulations, please select your country/region of residence. If you do not select a country, we will assume you are from the United States. Select your Cookie Settings or view our Privacy Policy and Terms of Use.
Cookie Settings
Cookies and similar technologies are used on this website for proper function of the website, for tracking performance analytics and for marketing purposes. We and some of our third-party providers may use cookie data for various purposes. Please review the cookie settings below and choose your preference.
Used for the proper function of the website
Used for monitoring website traffic and interactions
Cookie Settings
Cookies and similar technologies are used on this website for proper function of the website, for tracking performance analytics and for marketing purposes. We and some of our third-party providers may use cookie data for various purposes. Please review the cookie settings below and choose your preference.
Strictly Necessary: Used for the proper function of the website
Performance/Analytics: Used for monitoring website traffic and interactions
PLANO, Texas—Enseo celebrated its 25th anniversary, as the company continues to offer customer-centric solutions for hospitality. Founded in 2000, Enseo quickly built up its reputation, as many of the technologies that the company created became the standard across hospitality. For the past two-and-a-half decades, Enseo has been a key hospitality technology provider, and they have connected other in-room technologies for a more seamless guest experience.
Skift Take: The travel business has unparalleled access to customer data, and AI offers ample avenues to apply it and improve the traveler experience. By creating insights and knowledge, including who to talk to, where to reach them, and what to say to them, AI offers travel marketers unique opportunities to help their brands make better decisions that can drive business growth at scale.
QUEENS, New York—Century Development Group announced that The Westin Flushing LaGuardia Airport, part of Marriott Bonvoy’s portfolio of more than 30 brands, officially opened its doors. The 13-story property was developed by Century Development Group. “Today marks an exciting new chapter with the opening of The Westin Flushing LaGuardia Airport,” said George Xu, president of Century Development Group. “This property merges refined urban design with a deep appreciation for the c
Skift Take: Marriott has realized it has been been leaving money on the table by primarily catering to expense-account travelers and vacationers in the luxury and upscale segments.
Speaker: Matt Sunshine, CEO at The Center for Sales Strategy
AI isn’t replacing salespeople—it’s empowering them. The most forward-thinking sales organizations are using AI to enhance human performance rather than eliminate it. From coaching and messaging to prospecting and pipeline accountability, artificial intelligence is giving managers and SDRs the new tools they need to work smarter, sell better, and close more.
Australia’s first Mondrian Hotel and Residences has begun welcoming guests with the opening of Mondrian Gold Coast. Designed by architects Fraser and Partners, the 208-room luxury lifestyle hotel overlooks the shores at Burleigh Heads on the southern Gold Coast. An expansive accommodation offering, designed by California-based Studio Carter, includes 132 Studios, 63 Suites and 10 two- and three-bedroom Homes, with full kitchens, open plan living and laundry facilities.
WATERFORD, Connecticut—Waterford Hotel Group announced its appointment as operator of five hotels in New Orleans, Louisiana, beginning July 1, 2025. The properties—Audubon Cottages, Le Richelieu, Dauphine Orleans Hotel, Hotel Royal, and Chateau Hotel—are part of the J Collection, a New Orleans-based portfolio of Southern hotels and resorts. This expansion marks Waterford’s entry into the New Orleans market. “We are honored to partner with The J Collection to bring our operational and
Skift Take: As visitor numbers to Japan soar, so do the headaches. But despite a target of 60 million tourists a year by 2030, authorities aren’t afraid of adding a few hoops. The government’s betting visitors will come anyway.
Skift Take: As visitor numbers to Japan soar, so do the headaches. But despite a target of 60 million tourists a year by 2030, authorities aren’t afraid of adding a few hoops. The government’s betting visitors will come anyway.
Introduction: The New Era of Hospitality The hospitality industry stands at a pivotal moment of transformation. As we navigate through 2025, artificial intelligence has evolved from experimental technology to an essential component of hotel operations worldwide. This shift represents more than just technological advancement, fundamentally redefining what it means to deliver exceptional guest experiences.
Skift Take: At Skift Research, we think travel leaders need to be a little Google-obsessed. It’s one of the most important drivers of bookings, and our data shows Google is undergoing a real-time AI transformation with massive implications for the industry.
As hotel marketing evolves, so does the demand for emotionally-driven, immersive content. Drone storytelling is emerging as one of the most powerful tools to showcase a hotel”s unique environment, ambiance, and guest experience. Drone marketing specialist Olha Kotova shares how aerial content is driving real results for hotels – from higher engagement to increased bookings.
Skift Take: By focusing on franchise and joint venture deals, Hilton’s found a way to grow quickly without spending a lot of its own money. It’s a smart, low-risk strategy and one that seems to be paying off.
Speaker: Brendan Sweeney, VP of Global Sales and David Phelan, Account Executive
In a world where buyers are more informed and objections are more nuanced, confidence isn't optional—it’s a competitive advantage. In high-stakes conversations, knowing how to handle pushback can make or break the deal. Join industry experts Brendan Sweeney and David Phelan for a behind-the-scenes look at how teams are transforming sales coaching with real-time feedback, objection-handling role plays, and pre-call preparation that actually sticks.
While much of the global hospitality sector remains in flux, Asia-Pacific’s hotel industry is carving its own path—one defined not just by rising revenues but by sharper operational choices. The latest regional figures reveal a complex picture of recovery, where topline growth, margin management, and cost strategy are inextricably linked.
Skift Take: Apple is testing its own version of live translation through calls and texts, but not for face-to-face conversations through wearable devices.
ATLANTIC CITY, New Jersey—Ocean Casino Resort, in partnership with STARR Restaurants and restaurateur Stephen Starr, announced two new restaurant concepts, Chez Frites and Sunny’s, adding to the resort’s lineup of fine dining offerings. The French dinner spot and American breakfast and lunch bistro will be accepting reservations beginning August 1, 2025. “American and French cuisines have always been two of my favorites, each offering its own unique sense of comfort, tradition, and indulge
WINNIPEG — Hotels in Winnipeg are opening up to thousands of evacuees who have fled their homes due to raging wildfires after First Nations leaders issued an urgent call for immediate housing solutions. With a provincial state of emergency now in effect, leadership says action is needed to prevent a worsening humanitarian crisis. “We are calling on all hotels and accommodations in Winnipeg and across the province to open their doors to displaced First Nations families,” says Grand Chief Kyra Wil
When culture isn’t consistently lived out across the organization, engagement suffers—and it often starts with a disconnect at the top. In this session, Beth Sunshine, SVP of Up Your Culture at The Center for Sales Strategy, will reveal how HR and executive leaders can close the gap between vision and execution by equipping frontline and mid-level managers to become culture carriers.
HT caught up with the hospitality expert and Craveworthy Brands CEO Gregg Majewski at the National Restaurant Show 2025 to discuss using automation and AI, and Taffer’s Tavern’s future.
Article - Top 10 Takeaways from Direct Booking Summit Dallas: What Hotel Teams Need to Know - By Megan Bryant - Discover key insights from the Direct Booking Summit in Dallas to enhance your hotel's marketing, ecommerce, and revenue strategies.
Hotel Designs 1 Hotel Copenhagen – a Scandi-inspired urban retreat 1 Hotel Copenhagen – a Scandi-inspired urban retreat 1 Hotel Copenhagen – a nature sanctuary set in the heart of Denmark’s capital, where sustainable luxury meets Scandinavian soul – is slated to open in August… 1 Hotel Copenhagen is a reimagining of the Skt. Petri, an iconic hotel in the historic Latin Quarter, which is being transformed into a 282-room retreat that combines the brand’s trademark biophilic design with Sc
As hotels prepare for the busy months ahead, most property managers focus on staffing, guest experience, and amenities. But there’s another area that deserves equal attention: emergency preparedness. The influx of guests and added operational stress can quickly expose safety gaps, making it critical to assess and reinforce emergency protocols before peak season arrives.
Speaker: Jady West, VP of Hospitality & Chris Bennett, Head of Sales & Engineering
The modern hotel room is no longer just a place to stay—it’s an experience to remember. Today’s guests expect seamless 5G connectivity, personalized comfort, and high-tech convenience. From AI-powered smart room controls to in-room entertainment and app-based services, technology is redefining hospitality from the inside out. In this new session featuring industry pros Jady West and Chris Bennett, we’ll explore how high-speed, high-bandwidth connectivity powers the innovations that are enabling
Hotel Designs Find perfect balance with BoConcept’s design principles for wellness Find perfect balance with BoConcept’s design principles for wellness As wellness continues to drive modern hospitality design, BoConcept outlines its blueprint for harmony, beauty, and balance… BoConcept Trade & Contract understands the power of design in shaping experience.
Skip to main content Subscribe Subscribe Restaurants Hotels RTN Research & Reports Events CX Point of Sale More Operations Data & Analytics News Briefs The Point Webinars HT Advisory Boards Advertise Contact Us Call for Speakers form The Future of Hospitality Isnât Just Smart, Itâs Connected and Human But, to bring hospitality into the future, we need not only smart software but resilient, intelligent network architectures.
At the 2025 NYU International Hospitality Investment Forum , held at the New York Marriott Marquis, Michael Bluhm , managing director, global head of real estate, gaming and lodging, Jefferies LLC , and Mit Shah , CEO, Noble Investment Group , discussed the pressing challenges and emerging opportunities in the current landscape. Their conversation centered around one key theme: how smart capital is positioning itself to capture long-term value in a fundamentally evolving lodging sector.
ALISO VIEJO, California—Sunstone Hotel Investors, Inc. announced that it has completed the sale of the 252-room Hilton New Orleans St. Charles for a gross sale price of $47 million, or approximately $187,000 per key. The sale price represents a 10.1x multiple on 2024 Hotel Adjusted EBITDAre and an 8.7 percent cap rate on 2024 Hotel Net Operating Income.
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
Nomadix Inc. has launched its new Nomadix Energy Management Solution that addresses the market need to reduce operational costs and reach sustainability goals. Energy management systems (EMS) are high-impact investments that deliver proven value and a measurable ROI. In fact, for the hospitality and lodging industry, Energy Star’s findings for heating and cooling show that “EMS can enhance guest comfort while reducing energy costs by 35% to 45%.
Hotel Designs Destino Five Ibiza debuts its Five-Star transformation Destino Five Ibiza debuts its Five-Star transformation Destino Five Ibiza, a jewel of The Pacha Group’s legendary hospitality empire, has proudly announced its elevation to prestigious Five-Star status following a transformative winter renovation… Destino Five Ibiza is a shimmering hotspot where the island’s untamed, free-spirited soul collides with irreverent hedonism in a heady blend of effortless Bohemian vibes and hig
Waterford Hotel Group has been selected to manage five boutique hotels in New Orleans, beginning July 1. The properties—Audubon Cottages, Le Richelieu, Dauphine Orleans Hotel, Hotel Royal and Chateau Hotel—are part of the J Collection, a New Orleans-based portfolio of Southern hotels and resorts. This strategic expansion marks Waterford’s entry into the New Orleans market. “We are honored to partner with The J Collection to bring our operational and guest experience expertise to thes
Data analytics in the hospitality industry is already guiding hotels in making smarter, faster decisions. Combined with AI and other tech solutions, it drives higher bookings, operational efficiency, and personalized guest communication. The hospitality industry is under increasing pressure to deliver measurable results—faster booking conversions, leaner operations, and better communication.
Are you curious about how artificial intelligence is reshaping sales coaching, learning, and development? Join Brendan Sweeney and Devyn Blume of Allego for an engaging new webinar exploring AI's transformative role in sales coaching and performance improvement! Brendan and Devyn will share actionable insights and strategies for integrating AI into coaching and development - ensuring personalized, effective, and scalable training!
Article - Unlock the Summer Surge: Hotel Campaigns That Convert - Capture early summer demand with personalized website campaigns tailored to drive more direct bookings
Data analytics in the hospitality industry is already guiding hotels in making smarter, faster decisions. Combined with AI and other tech solutions, it drives higher bookings, operational efficiency, and personalized guest communication. The hospitality industry is under increasing pressure to deliver measurable results—faster booking conversions, leaner operations, and better communication.
Lodgco Hospitality has promoted Susie Nowakowski to VP, operations. She has been with the company for six years, most recently serving as corporate director of operations. In her new role, Nowakowski will oversee day-to-day operations for Lodgco’s properties, working closely with hotel leaders to drive performance, enhance the guest experience and ensure operational alignment with the company’s strategic goals.
Reading Time: 2 minutes [SPONSORED CONTENT] Lighthouse has created a free online course specially designed for passionate independent hoteliers. Learn how to fill your rooms, make more money, and still have time to create the special touches that bring guests back. The course How to prepare your independent hotel for peak season 2025 provides practical tools to boost bottom line, simplify daily routines, and create those unforgettable guest experiences that big chains can’t match.
ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!
We organize all of the trending information in your field so you don't have to. Join 19,000+ users and stay up to date on the latest articles your peers are reading.
You know about us, now we want to get to know you!
Let's personalize your content
Let's get even more personalized
We recognize your account from another site in our network, please click 'Send Email' below to continue with verifying your account and setting a password.
Let's personalize your content