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Strong loyalty programs help hotel brands lower customer acquisition costs, increase direct-to-consumer access, and offset occupancy shortfalls during shoulder periods and weaker economic conditions. After analyzing publicly available data from five large hotel companies, we found that while growth in several key metrics slowed in 2023, loyalty members’ overall contribution to occupancy increased, though marginal contribution per member contracted.
Accor is confident of continued growth in the Pacific region in 2025 following a successful year that saw important openings, significant signings, advancements in sustainability and record-breaking concerts at Accor Stadium. Reflecting on 2024 at Hotel Woolstore 1888, Sydney – a recent addition to the Handwritten Collection – on Wednesday, Accor Pacific Chief Operating Officer PM&E, Adrian Williams, told media it was an “extraordinary year” and that he is confident of continued growth in 20
Hotel Designs Live from HIX: Colour Archaeology with LAUFEN Live from HIX: Colour Archaeology with LAUFEN At HIX 2024, LAUFEN presents Colour Archaeology, a collaborative exhibition showcasing a historically inspired colour palette for authentic hotel bathrooms… HIX 2024 visitors are being invited to experience LAUFEN ‘s Colour Archaeology in meticulously curated room settings, on Stand 6 at London’s BDC.
Close to 1000 industry leaders are set to gather at Sydney’s International Convention Centre this evening to celebrate the brightest stars of the hotel industry at the 22 nd annual HM Awards for Hotel and Accommodation Excellence, sponsored by Sealy Posturepedic. Widely regarded as the industry’s night of nights, the event returns to the ICC Sydney for the first time since 2019 to celebrate its people, the projects they’ve worked on, stellar properties and groups.
Speaker: Matt Sunshine, CEO at The Center for Sales Strategy
AI isn’t replacing salespeople—it’s empowering them. The most forward-thinking sales organizations are using AI to enhance human performance rather than eliminate it. From coaching and messaging to prospecting and pipeline accountability, artificial intelligence is giving managers and SDRs the new tools they need to work smarter, sell better, and close more.
Marcus & Millichap , a commercial real estate brokerage firm specializing in investment sales, financing, research and advisory services, brokered the sale of the Baymont by Wyndham Grand Forks, a 91-room, four-story hotel located in Grand Forks, ND. Marcus & Millichap’s Bina Dhanji and Skyler Cooper of the Miller-Gomes Hotel Team exclusively marketed the property on behalf of the seller, an out-of-state limited liability company.
The Fiji Marriott Resort Momi Bay has been one of the nation’s most popular properties since it debuted in 2017, thanks to its signature overwater bungalows, fantastic restaurants and wonderful hospitality. To find out what makes the property so unique and popular, James Wilkinson caught up with Fiji Marriott Resort Momi Bay General Manager, Silvano Dressino.
TALLAHASSEE—Aloft Tallahassee Downtown announced that it has recently completed a multi-million-dollar renovation, refreshing the hotel’s communal spaces and 162 guestrooms. Located on North Monroe Street, the pet-friendly hotel provides access to Florida’s Capitol Building, Florida Agricultural & Mechanical University, and Florida State University.
TALLAHASSEE—Aloft Tallahassee Downtown announced that it has recently completed a multi-million-dollar renovation, refreshing the hotel’s communal spaces and 162 guestrooms. Located on North Monroe Street, the pet-friendly hotel provides access to Florida’s Capitol Building, Florida Agricultural & Mechanical University, and Florida State University.
Aloft Tallahassee Downtown has completed a multimillion-dollar renovation, refreshing the hotel’s communal spaces and 162 guestrooms. Located within Florida’s capital city, the hotel is owned and operated by McKibbon Hospitality. The construction and development arm of the company, McKibbon Places , oversaw the renovation, which was carried out by First Finish.
What are hostels? A hostel is a type of accommodation that offers travellers an affordable stay and more opportunities to socialise with fellow guests. What is the easy definition of a hostel? It’s simply a cheaper and more communal version of a hotel. Some hostels also offer long-term lodgings. Why is it called a hostel? The word has roots in Latin and Old French, having been used to describe a place offering shelter, often shared, to travellers.
Compass by Margaritaville, the brand’s collection of upscale boutique hotels, is now open in Pigeon Forge, TN. The property has 162 rooms and suites, more than 45,000 sq. ft. of indoor and outdoor amenity spaces, and views of the surrounding Great Smoky Mountains “The Great Smoky Mountains are always beautiful in the fall, making the perfect backdrop for the opening of our resort-style hotel,” said Lee Ownbey, GM, Compass Hotel Pigeon Forge.
Skift Take: The A350 marks the start of fleet modernization for Emirates, alongside Boeing 777X and 787 aircraft. For Sir Tim Clark, the new planes can’t arrive soon enough.
Speaker: Brendan Sweeney, VP of Global Sales and David Phelan, Account Executive
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RALEIGH, North Carolina—Concord Hospitality announced a partnership with Margaritaville Resorts & Hotels as it assumed management of the Compass Hotel Anna Maria Sound by Margaritaville in Tampa, Florida. Located on Anna Maria, a private 220-acre island, the Compass is a boutique concept with a waterfront 123-key hotel and two restaurant outlets located next to a marina.
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Skift Take: The holiday travel season is hectic both travelers and those in working in the industry, and here's a look at the some challenging aspects of traveling for Thanksgiving and Christmas.
When culture isn’t consistently lived out across the organization, engagement suffers—and it often starts with a disconnect at the top. In this session, Beth Sunshine, SVP of Up Your Culture at The Center for Sales Strategy, will reveal how HR and executive leaders can close the gap between vision and execution by equipping frontline and mid-level managers to become culture carriers.
A strategic and diversified calendar of citywide events play a crucial role in driving hotel demand in Australia's hotel markets, new CBRE research shows.
Skift Take: EasyJet’s success in integrating its core airline business with a high-margin holiday subsidiary isn't just a financial play; it’s a redefinition of how low-cost carriers can compete effectively.
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Speaker: Jady West, VP of Hospitality & Chris Bennett, Head of Sales & Engineering
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What is a hotel folio? A hotel folio is a document that collates charges and payments incurred by a guest during their stay, and helps a hotel to accurately track these numbers. Historically the word “folio” has referred to a ledger or book of accounts, and the hotel industry is one of the few that still uses the term. That’s the hotel folio definition, but what is the use of hotel folios?
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Danube Home, a premier home improvement and furnishing retailer in the UAE and the Middle East, has unveiled its latest collection of flooring solutions for homes, outdoors, and commercial spaces.
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
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Pendry Hotels & Resorts is pleased to announce the appointment of Katherine "Kati" Gregory as the new Director of Sales and Marketing of Sagamore Pendry Baltimore.
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Hotel Designs Atlas Concorde opens the door to LOG Atlas Concorde opens the door to LOG LOG from Atlas Concorde is the first ceramic wood-effect collection to be created in close synergy with natural wood experts, interpreting oak in all its natural character… Log World is the new Atlas Concorde collection , originating from the desire to raise the ceramic wood effect to a new dimension, opening the door to a novel stylistic frontier.
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ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!
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