Skift Blog

MARCH 3, 2024

Skift Take: What is Accor's hotel group strategy as of February 2024? An interview with Jean-Jacques Morin, Group Deputy CEO, and Martine Gerow, Group CFO.

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Branding Hotels 283

Are Morch

MARCH 3, 2024

It’s interesting to note that the hospitality industry has the lowest customer retention rates when compared to other industries. Customer retention is an important component of any business’s success and growth, and low retention rates in the hospitality industry can negatively affect revenue and profitability. Keep reading to discover why customer retention is so crucial […] The post How to Combat Low Customer Retention in Hospitality appeared first on Are Morch, Digital Tran

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Hospitality Revenue Business 244

Hospitality Net

MARCH 3, 2024

What’s it cost? Can you measure its direct effect on net contribution? While the two of us are tremendous fans of helping a hotel evolve into a more data-driven organization, there is nevertheless an art to creating a successful hospitality operation. And nowhere puts this more in focus than the luxury segment where the grandeur, opulence and excess are largely irrational yet wholly necessary to support thousand-dollar rates.

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Operations Hospitality Hotels 225

Skift Blog

MARCH 3, 2024

Skift Take: Malaysian officials aren't giving up in their quest to find answers to one of aviation's greatest mysteries.

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Advertiser: ZoomInfo

Incorporating generative AI (gen AI) into your sales process can speed up your wins through improved efficiency, personalized customer interactions, and better informed decision- making. Gen AI is a game changer for busy salespeople and can reduce time-consuming tasks, such as customer research, note-taking, and writing emails, and provide insightful data analysis and recommendations.

Sales

Hospitality Net

MARCH 3, 2024

Navigating the world of culinary and restaurant management education can feel overwhelming. But don’t worry, we’re here to help make this journey smoother and more meaningful for you. Embarking on a restaurant management course is a significant step towards a thriving career in the F&B sector. This guide will help you select the right restaurant management course, considering key factors like global recognition, curriculum balance, and practical learning opportunities.

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Management 208

Hotel Management

MARCH 3, 2024

Each year, International Women’s Day raises a variety of conversations about gender equity. In 2024, the focus is on inclusivity, with the theme ‘Inspire Inclusion’ looking at ways to combat bias, stereotypes, and discrimination in the quest for a gender equal world. Here, Te Arkinui Pullman Auckland Airport Hotel Executive Chef, Nancye Pirini, spoke to HM about her experiences of inclusivity in the hotel industry.

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Services Business Hotels Travel 147

Hotel Management

MARCH 3, 2024

Delta is building on its largest-ever winter schedule to the South Pacific with the launch of a seasonal route from Los Angeles to Brisbane, Queensland, from December 4, 2024. The carrier’s flights to the capital city of Queensland will operate three times per week through March 28, 2025. “With this addition of Brisbane, Delta’s upcoming winter schedule will offer our customers up to 17 weekly flights between the U.S. and Australia,” said Delta’s Senior Vice President of Network Planning, Joe Es

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Hospitality Net

MARCH 3, 2024

The last 3 years have brought unforeseen challenges to the travel industry and accelerated the need to simplify. More than ever, today’s businesses face pressures to evolve rapidly, catering not only to the demands of their customers but also the emergent technological landscape.

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Travel Business 177

eHotelier

MARCH 3, 2024

By addressing technological gaps and adopting a guest-centric approach, hotels can unlock the full potential of vouchers, transforming them from a missed opportunity into a dynamic tool for growth and guest satisfaction.

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Revenue Hospitality Hotels 116

Hospitality Net

MARCH 3, 2024

Over a dozen local non-profits nationwide were recently recognized as part of Choice Hotels International, Inc. (NYSE: CHH)’s Your Community, Your Choice program. This program, which began in 2019, empowers hotel owners and operators to make a positive difference in their communities. The recipients of the grants, totaling $75,000, exemplify Choice Hotels’ commitment to serving the communities where our owners and operators work and live.

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Operations Hotels 157

Speaker: Brendan Sweeney, VP of Sales & Devyn Blume, Sr. Account Executive

Are you curious about how artificial intelligence is reshaping sales coaching, learning, and development? Join Brendan Sweeney and Devyn Blume of Allego for an engaging new webinar exploring AI's transformative role in sales coaching and performance improvement! Brendan and Devyn will share actionable insights and strategies for integrating AI into coaching and development - ensuring personalized, effective, and scalable training!

Sales

STAAH

MARCH 3, 2024

The vibrant city hotel’s revenue strategy, driven by STAAH’s OTA connections, resulted in a remarkable 300% year-on-year increase in direct bookings since the transition. Nestled in the heart of Malaysia’s vibrant capital city, IDEAS is a haven for both discerning travellers and creative minds alike. Its unique blend of comfort accommodation and a stimulating atmosphere makes it a preferred choice for both business and leisure guests.

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OTA Online Sales Cancellation Services 87

Hospitality Net

MARCH 3, 2024

Europeans are confident about their travel spending power in 2024 despite the ongoing cost of living pressure across the continent, according to a new report from Accor, the world leading hospitality group.

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Travel Hospitality 147

eHotelier

MARCH 3, 2024

To address the main topics, the meeting will focus on health and wellness tourism, sustainability, the promotion of premium tourism in mountain areas, emerging tourism products and the training and recruitment of human talent.

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Tourism Travel 64

Hospitality Net

MARCH 3, 2024

In today’s interconnected world, the hospitality industry stands at the forefront of globalization. As hotels, resorts, and restaurants cater to an increasingly diverse clientele, the need for language diversity has never been more pronounced. This article delves into the critical role that language diversity plays in the success of global hospitality, arguing that it is not merely an added value but a fundamental necessity.

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Hospitality Resorts Hotels 130

Advertiser: ZoomInfo

In today’s ultra-competitive markets, it’s no longer enough to wait for buyers to show obvious signs of interest. Instead, sales teams must be proactive, identifying and acting on nuanced buyer behaviors — often before prospects are fully ready to make a purchase. In this eBook from ZoomInfo & Sell Better, learn 10 actionable ways to use these buyer signals to transform your sales strategy and close deals faster.

Revenue

eHotelier

MARCH 3, 2024

The global luxury travel market is huge, not in the number of guests with substantial buying power but the astonishing level of buying power that these luxury travellers have. The good news for hoteliers targeting those top 5% of guests is that they seem to spending more every year. The global Luxury tourism market had an estimated total revenue of USD 1,308.15 billion in 2022, and is projected to be worth USD 3,023.78 billion by 2032.

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Travel Tourism Revenue Marketing 64

Hospitality Tech

MARCH 3, 2024

By joining forces, both companies aim to deliver enhanced solutions that empower hoteliers to streamline operations, optimize revenue, and elevate the overall guest experience.

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Revenue Operations 52

Belza

MARCH 3, 2024

Boost Hotel Occupancy Rates with Social Media Engagement A, Comprehensive Study - Hotel Marketing

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Occupancy Hotel Marketing Hotels Marketing 52

Hospitality Tech

MARCH 3, 2024

eTip's advanced payment and banking system, designed as an end-to-end digital tipping solution, can accommodate all payment scenarios for tipped workers at IHG locations.

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Accommodation Resorts Hotels 52

Speaker: Brendan Sweeney, VP of Sales at Allego

Maximizing sales rep performance is no easy task. 📈 Traditional sales training methods focus heavily on the first few weeks in the sales role. Companies dedicate time, resources, and budget to onboarding new hires, only for them to forget what was learned in those first few weeks, lose motivation, and struggle to come to grips with their role.

Sales

eHotelier

MARCH 3, 2024

In response to the evolving digital environment, The Hotels Network (THN), a direct growth platform for hotels, proudly unveils its personalization suite that operates entirely without third-party cookies—a first in the industry. This groundbreaking development represents a significant leap forward in the realm of digital marketing, addressing the shifting landscape where third-party cookie usage is on the decline.

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Digital Marketing Hotels Operations Marketing 52

Hospitality Today

MARCH 3, 2024

Tourism industry disappointed but hopeful Chinese travelers could return by year’s end - but economists predict a longer wait

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Tourism Travel 40

eHotelier

MARCH 3, 2024

Highgate, announces the grand opening of Renaissance Honolulu Hotel & Spa, a captivating new destination located in the adventurous heart of Honolulu. The hotel is set to redefine Oahu’s hospitality scene with a seamless blend of accessibility and indulgence, satisfying today’s discerning travelers with an urban, residential experience, effortless discovery and immersive island activities.

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Hotels Travel Hospitality 52

Hospitality Today

MARCH 3, 2024

Europeans are confident about their travel spending power in 2024 despite the ongoing cost of living pressure across the continent, according to a new report from Accor

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Travel 40

Advertiser: ZoomInfo

As prospects define their problem, search for solutions, and even change jobs, they are generating high-value signals that the best go-to-market teams can leverage to close more deals. This is where signal-based selling comes into play. ZoomInfo CEO Henry Schuck recently broke down specific ways to put four key buying signals into action with the experts from 30 Minutes to President’s Club.

Closing

eHotelier

MARCH 3, 2024

Omni Hilton Head Oceanfront Resort has unveiled the completion of its highly anticipated $26 million property-wide renovation. Nestled along the serene South Carolina shoreline, the resort’s expansive renovation began in August 2022 and encompasses a refreshed front entrance, elevated lobby, 323 upgraded guestrooms and refreshed balconies and an expanded courtyard.

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Resorts 52

Hospitality Today

MARCH 3, 2024

Accor has chosen IDeaS as its global revenue management software provider for its global brand portfolio of more than 5,600 hotels in more than 110 countries

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Revenue Management Revenue Branding Management 40

eHotelier

MARCH 3, 2024

Highgate, investment and development company, has appointed Marla Kelly as the Complex Director of Sales and Marketing of Romer Waikīkī at The Ambassador and the upcoming Romer House, scheduled to open in June. In her new role, Kelly will be responsible for spearheading all sales initiatives aimed at optimizing revenue and overall profitability as well as supervising marketing and public relations strategies for both properties.

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Sales Revenue Marketing Market 52

Hospitality Today

MARCH 3, 2024

Generative AI heralds a new era of hospitality by helping companies craft more personal and seamless experiences for travelers, according to lead strategists of Capgemini

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Hospitality Travel 40

Speaker: Lauren Fernandez - CEO & Founder, Full Course

Companies all over the world, including Marriot International and Hilton Worldwide, are aware of the value of including DEI in their talent acquisition strategy. However, despite these initiatives, there is still plenty that the hospitality sector can do to promote DEI. When comparing the hospitality industries in India, Iraq, the UK, and the US, you will see that there is a consistent underrepresentation of persons from different ethnic, gender, and disability origins across all levels of the i

Hospitality

eHotelier

MARCH 3, 2024

Samira Khrichfa has been promoted at Novotel Bur Dubai and is now general manager.

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General Manager Management 52

Hospitality Today

MARCH 3, 2024

As the trend of booking hotels directly continues to grow, a recent report from D-Edge examines its sources and offers insights into optimizing distribution strategies

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Hotels 40

eHotelier

MARCH 3, 2024

Over a dozen local non-profits nationwide were recently recognized as part of Choice Hotels International, Inc. Your Community, Your Choice program. This program, which began in 2019, empowers hotel owners and operators to make a positive difference in their communities. The recipients of the grants, totaling $75,000, exemplify Choice Hotels' commitment to serving the communities where our owners and operators work and live.

Operations 52

Operations Hotels 52

Hospitality Today

MARCH 3, 2024

Global urban market performance is strengthening, propelled by a surge in international travel and the return of business and group demand

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Business Marketing Market Travel 40

Advertiser: ZoomInfo

Sales and marketing leaders have reached a tipping point when it comes to using intent data — and they’re not looking back. More than half of all B2B marketers are already using intent data to increase sales, and Gartner predicts this figure will grow to 70 percent. The reason is clear: intent can provide you with massive amounts of data that reveal sales opportunities earlier than ever before.

Intent