Sun.Mar 03, 2024

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Accor Leans Into Premium Hotel Brands, Franchising, and China

Skift Blog

Skift Take: What is Accor's hotel group strategy as of February 2024? An interview with Jean-Jacques Morin, Group Deputy CEO, and Martine Gerow, Group CFO.

Branding 281
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How to Combat Low Customer Retention in Hospitality

Are Morch

It’s interesting to note that the hospitality industry has the lowest customer retention rates when compared to other industries. Customer retention is an important component of any business’s success and growth, and low retention rates in the hospitality industry can negatively affect revenue and profitability. Keep reading to discover why customer retention is so crucial […] The post How to Combat Low Customer Retention in Hospitality appeared first on Are Morch, Digital Tran

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The Mille Club: Thinking of the Hidden Costs for High Rates

Hospitality Net

What’s it cost? Can you measure its direct effect on net contribution? While the two of us are tremendous fans of helping a hotel evolve into a more data-driven organization, there is nevertheless an art to creating a successful hospitality operation. And nowhere puts this more in focus than the luxury segment where the grandeur, opulence and excess are largely irrational yet wholly necessary to support thousand-dollar rates.

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Being the “boss lady” in a male dominated profession

Hotel Management

Each year, International Women’s Day raises a variety of conversations about gender equity. In 2024, the focus is on inclusivity, with the theme ‘Inspire Inclusion’ looking at ways to combat bias, stereotypes, and discrimination in the quest for a gender equal world. Here, Te Arkinui Pullman Auckland Airport Hotel Executive Chef, Nancye Pirini, spoke to HM about her experiences of inclusivity in the hotel industry.

Services 147
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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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How to choose a culinary and restaurant management course?

Hospitality Net

Navigating the world of culinary and restaurant management education can feel overwhelming. But don’t worry, we’re here to help make this journey smoother and more meaningful for you. Embarking on a restaurant management course is a significant step towards a thriving career in the F&B sector. This guide will help you select the right restaurant management course, considering key factors like global recognition, curriculum balance, and practical learning opportunities.

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Malaysia Calls for Renewed Search for Flight MH370 10 Years After Disappearing

Skift Blog

Skift Take: Malaysian officials aren't giving up in their quest to find answers to one of aviation's greatest mysteries.

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Delta expands Australian operations with new seasonal Brisbane flights

Hotel Management

Delta is building on its largest-ever winter schedule to the South Pacific with the launch of a seasonal route from Los Angeles to Brisbane, Queensland, from December 4, 2024. The carrier’s flights to the capital city of Queensland will operate three times per week through March 28, 2025. “With this addition of Brisbane, Delta’s upcoming winter schedule will offer our customers up to 17 weekly flights between the U.S. and Australia,” said Delta’s Senior Vice President of Network Planning, Joe Es

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European travellers confident about spending power

Hospitality Net

Europeans are confident about their travel spending power in 2024 despite the ongoing cost of living pressure across the continent, according to a new report from Accor, the world leading hospitality group.

Travel 147
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Vouchers: the untapped revenue accelerator in hospitality

eHotelier

By addressing technological gaps and adopting a guest-centric approach, hotels can unlock the full potential of vouchers, transforming them from a missed opportunity into a dynamic tool for growth and guest satisfaction.

Revenue 116
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Travel Experiences in a Digital First World: Preparing for Disruption with the Rise of AI

Hospitality Net

The last 3 years have brought unforeseen challenges to the travel industry and accelerated the need to simplify. More than ever, today’s businesses face pressures to evolve rapidly, catering not only to the demands of their customers but also the emergent technological landscape.

Travel 155
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Diving into Diversity: Decoding the Foundations of Inclusion in Hospitality Talent Acquisition

Speaker: Lauren Fernandez - CEO & Founder, Full Course

Companies all over the world, including Marriot International and Hilton Worldwide, are aware of the value of including DEI in their talent acquisition strategy. However, despite these initiatives, there is still plenty that the hospitality sector can do to promote DEI. When comparing the hospitality industries in India, Iraq, the UK, and the US, you will see that there is a consistent underrepresentation of persons from different ethnic, gender, and disability origins across all levels of the i

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World Congress on snow, mountain and wellness tourism to focus on new travellers

eHotelier

To address the main topics, the meeting will focus on health and wellness tourism, sustainability, the promotion of premium tourism in mountain areas, emerging tourism products and the training and recruitment of human talent.

Tourism 64
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The Crucial Role of Language Diversity in Global Hospitality Success

Hospitality Net

In today’s interconnected world, the hospitality industry stands at the forefront of globalization. As hotels, resorts, and restaurants cater to an increasingly diverse clientele, the need for language diversity has never been more pronounced. This article delves into the critical role that language diversity plays in the success of global hospitality, arguing that it is not merely an added value but a fundamental necessity.

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What luxury travellers want, and how to attract them

eHotelier

The global luxury travel market is huge, not in the number of guests with substantial buying power but the astonishing level of buying power that these luxury travellers have. The good news for hoteliers targeting those top 5% of guests is that they seem to spending more every year. The global Luxury tourism market had an estimated total revenue of USD 1,308.15 billion in 2022, and is projected to be worth USD 3,023.78 billion by 2032.

Travel 64
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Local non-profits recognized through Choice Hotels’ Your Community, Your Choice Program

Hospitality Net

Over a dozen local non-profits nationwide were recently recognized as part of Choice Hotels International, Inc. (NYSE: CHH)’s Your Community, Your Choice program. This program, which began in 2019, empowers hotel owners and operators to make a positive difference in their communities. The recipients of the grants, totaling $75,000, exemplify Choice Hotels’ commitment to serving the communities where our owners and operators work and live.

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ABM Evolution: How Top Marketers Are Using Account-Based Strategies

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.

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SHR and Cloudbeds Announce Partnership

Hospitality Tech

By joining forces, both companies aim to deliver enhanced solutions that empower hoteliers to streamline operations, optimize revenue, and elevate the overall guest experience.

Revenue 52
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The Hotels Network Unveils Industry-First Cookie-Free Personalization Suite

eHotelier

In response to the evolving digital environment, The Hotels Network (THN), a direct growth platform for hotels, proudly unveils its personalization suite that operates entirely without third-party cookies—a first in the industry. This groundbreaking development represents a significant leap forward in the realm of digital marketing, addressing the shifting landscape where third-party cookie usage is on the decline.

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eTip Named an Approved Digital Tipping Provider of IHG Hotels & Resorts Properties

Hospitality Tech

eTip's advanced payment and banking system, designed as an end-to-end digital tipping solution, can accommodate all payment scenarios for tipped workers at IHG locations.

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Renaissance Honolulu Hotel & Spa debuts where sky meets sand in the heart of Honolulu

eHotelier

Highgate, announces the grand opening of Renaissance Honolulu Hotel & Spa, a captivating new destination located in the adventurous heart of Honolulu. The hotel is set to redefine Oahu’s hospitality scene with a seamless blend of accessibility and indulgence, satisfying today’s discerning travelers with an urban, residential experience, effortless discovery and immersive island activities.

Hotels 52
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A Buyer’s Guide to Future-Proofing Your Restaurant Tech Stack

The race to 100% digital is on. With the restaurant industry still in the early innings of its digital transformation, brands need an airtight strategy when it comes to building out their tech stack. Download the buyer’s guide to learn where to prioritize your efforts and get the most out of every investment.

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Boost Hotel Occupancy Rates with Social Media Engagement

Belza

Boost Hotel Occupancy Rates with Social Media Engagement A, Comprehensive Study - Hotel Marketing

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Omni Hilton Head Oceanfront Resort unveils $26 million renovation

eHotelier

Omni Hilton Head Oceanfront Resort has unveiled the completion of its highly anticipated $26 million property-wide renovation. Nestled along the serene South Carolina shoreline, the resort’s expansive renovation began in August 2022 and encompasses a refreshed front entrance, elevated lobby, 323 upgraded guestrooms and refreshed balconies and an expanded courtyard.

Resorts 52
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How Europe’s biggest cities are tackling over-tourism

Hospitality Today

Delicate ­balances need to be struck between the much-needed revenues and jobs generated by tourism, and the ­quality of life of residents; between managing tourism and ­discouraging it

Tourism 40
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Marla Kelly appointed CDOSM of Romer Waik?k? at The Ambassador

eHotelier

Highgate, investment and development company, has appointed Marla Kelly as the Complex Director of Sales and Marketing of Romer Waikīkī at The Ambassador and the upcoming Romer House, scheduled to open in June. In her new role, Kelly will be responsible for spearheading all sales initiatives aimed at optimizing revenue and overall profitability as well as supervising marketing and public relations strategies for both properties.

Sales 52
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ABM Success Recipe: Mastering the Crawl, Walk, Run Approach

Shifting to an account-based marketing (ABM) strategy can be both exciting and challenging. Well-implemented ABM motions build engagement with high-value accounts and drive impactful campaigns that resonate with your audience. But where do you begin, and how do you progress from crawling to running? Watch now as Demand Gen experts delve into the essentials of each stage of the ABM process.

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Tripadvisor is closing its subscription service

Hospitality Today

The company's attempt to create a subscription program that would give travelers discounts, drive bookings for suppliers and revenue for itself is ending after just three years

Closing 40
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Local non-profits recognized through Choice Hotels’ Your Community, Your Choice Program

eHotelier

Over a dozen local non-profits nationwide were recently recognized as part of Choice Hotels International, Inc. Your Community, Your Choice program. This program, which began in 2019, empowers hotel owners and operators to make a positive difference in their communities. The recipients of the grants, totaling $75,000, exemplify Choice Hotels' commitment to serving the communities where our owners and operators work and live.

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Generative AI is a game changer for hospitality customer experience

Hospitality Today

Generative AI heralds a new era of hospitality by helping companies craft more personal and seamless experiences for travelers, according to lead strategists of Capgemini

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Samira Khrichfa appointed General Manager at Novotel Bur Dubai

eHotelier

Samira Khrichfa has been promoted at Novotel Bur Dubai and is now general manager.

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Beyond The Meeting Room: Luxury Magazine Resource

Escape into a world of luxury and dive into the future of tech, fun takes on the American pastime, and many inspirational individuals. With engaging reports on fashion, food, travel, finance, sports, and more, download now and enjoy the read!

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European travelers confident about spending power

Hospitality Today

Europeans are confident about their travel spending power in 2024 despite the ongoing cost of living pressure across the continent, according to a new report from Accor

Travel 40
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IDEAS Kuala Lumpur reports 300% increase in direct bookings with STAAH

STAAH

The vibrant city hotel’s revenue strategy, driven by STAAH’s OTA connections, resulted in a remarkable 300% year-on-year increase in direct bookings since the transition. Nestled in the heart of Malaysia’s vibrant capital city, IDEAS is a haven for both discerning travellers and creative minds alike. Its unique blend of comfort accommodation and a stimulating atmosphere makes it a preferred choice for both business and leisure guests.

OTA 85
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The real cost of direct hotel bookings

Hospitality Today

As the trend of booking hotels directly continues to grow, a recent report from D-Edge examines its sources and offers insights into optimizing distribution strategies

Hotels 40
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Accor chooses IDeaS for global RMS

Hospitality Today

Accor has chosen IDeaS as its global revenue management software provider for its global brand portfolio of more than 5,600 hotels in more than 110 countries

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How Intent Data Helps Marketers Convert A-List Accounts

One of the biggest challenges for any B2B marketer is understanding your prospects’ next move — who is most likely to buy and when. Without these insights, marketing campaigns can feel more like guesswork, with high investment and little return. We’re here to tell you there’s a better way. By tracking buyers’ digital footprints and online activity, such as website visits, product reviews, and spikes in content consumption, you can engage prospects with a message that really resonates.