Thu.Nov 16, 2023

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Air Traffic Controller Shortage Could Last Into the 2030s

Skift Blog

Skift Take: The U.S. government needs to step up if it wants to ease the air traffic controller shortage that is snarling flights and slowing growth.

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The Sebel Sydney Martin Place to open in January following multi-million-dollar refurbishment

Hotel Management

Sydney’s Martin Place will be home to the latest The Sebel hotel in Australia with the opening of an 86-room premium hotel in January. The Sebel Sydney Martin Place is the first hotel from the brand within Sydney’s financial district and replaces Mercure Sydney Martin Place, which opened in October last year following the acquisition of an existing Travelodge hotel by global fund manager Salter Brothers.

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Tripadvisor’s 2024 Experience of Travel Study: 3 Charts

Skift Blog

Skift Take: The latest Tripadvisor survey highlights travel is no longer just about 'been there, done that, got the T-shirt', but understanding the story of the T-shirt itself.

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Australia’s first 25hours hotel projected to open in December 2024

Hotel Management

Australia’s first 25hours hotel has been given a revised opening date of December 2024 following construction delays at the Sydney site, with new renders of guest rooms released. The new 109-room hotel, developed by leading Sydney property developer Central Element (CE) and joint venture partner Boston Global Group, is located at 1-11 Oxford Street Paddington, the heritage listed site of the former West Olympia Theatre.

Retail 278
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How to Coach Reps on Overcoming Sales Objections with Confidence

Speaker: Brendan Sweeney, VP of Global Sales and David Phelan, Account Executive

In a world where buyers are more informed and objections are more nuanced, confidence isn't optional—it’s a competitive advantage. In high-stakes conversations, knowing how to handle pushback can make or break the deal. Join industry experts Brendan Sweeney and David Phelan for a behind-the-scenes look at how teams are transforming sales coaching with real-time feedback, objection-handling role plays, and pre-call preparation that actually sticks.

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Emirates Orders 15 Airbus A350-900 Aircraft At Dubai Airshow Day 4

Skift Blog

Skift Take: Emirates awarded Airbus the consolation prize of an order of an additional 15 A350-900 after refusing to purchase the larger variant, the A350-1000, due to engine durability concerns earlier in the week.

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Orangutan offsets to help Radisson Hotel Group’s UAE hotels operate ‘Net Zero Nights’ during COP28

Hotel Management

Radisson Hotel Group is set to make a strong statement on sustainability during the COP28 climate conference in Dubai through the introduction of net zero stays. During the 13 days of the conference – between November 30 and December 12, 2023 – RHG’s entire United Arab Emirates (UAE) portfolio of 16 hotels will become net zero with regards to scope one and two emissions.

More Trending

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IDeaS Finds Six Technology Predictions Shaping the Hotel Industry in 2024

Lodging

MINNEAPOLIS—IDeaS released Future Forecast: Six Hotel Technology Predictions for 2024, which includes six hotel technology predictions that it believes will shape the year to come. Some predictions from the report include: Mike Chuma, vice president of global marketing, IDeaS, said, “Our team engaged with some of the greatest minds in our industry in 2023 through informative webinars, a successful client summit, and our ongoing commitment to supporting innovation and industry events.

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Harnessing the Power of AI in Travel Marketing

Skift Blog

Skift Take: Travelers have increasingly high expectations for personalized offers, seamless booking, and frictionless planning across the travel journey. Artificial intelligence (AI) provides travel brands with solutions to address those expectations with new tools that can improve the travel shopping experience and drive targeted customer acquisition.

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How AI Can Transform the Hospitality Industry, Improve Operations

Lodging

Artificial intelligence (AI) is revolutionizing the hospitality industry by optimizing operations, improving quality and safety, and enhancing the guest experience. AI’s rapid growth can help hospitality brands analyze complex data to make more informed decisions, advance forecasting, increase revenue, and more. Throughout the industry, hotel brands are increasingly using AI to help elevate operations—from enhancing their quality efforts to becoming more sustainable.

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Digital Nomad Startup Raises $325 Million For 150 Boutique Hotels

Skift Blog

Skift Take: Traditional short-term rentals often don't work well for the digital nomad who also wants to socialize. Outsite is trying to fill that gap.

Hotels 299
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Welcome to the Future of Hospitality: Smart Rooms Start Here

Speaker: Jady West, VP of Hospitality & Chris Bennett, Head of Sales & Engineering

The modern hotel room is no longer just a place to stay—it’s an experience to remember. Today’s guests expect seamless 5G connectivity, personalized comfort, and high-tech convenience. From AI-powered smart room controls to in-room entertainment and app-based services, technology is redefining hospitality from the inside out. In this new session featuring industry pros Jady West and Chris Bennett, we’ll explore how high-speed, high-bandwidth connectivity powers the innovations that are enabling

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Borrowed by Hotel Indigo Program Launches to Foster Community

Lodging

ATLANTA—Hotel Indigo is launching an offering in the United States and the United Kingdom where those who live in the same zip code, or postcode, as a Hotel Indigo can now “borrow” everyday necessities at no cost. The program, Borrowed by Hotel Indigo, which comes on the heels of the brand’s marketing campaign, The World’s Neighborhood Hotel, will aim to foster connection and build community.

Hotels 159
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UK Faces the Slow Return of Chinese Tourists

Skift Blog

Skift Take: Today's podcast discusses Chinese tourists in the UK, Etihad's growth plans, and Japan's efforts to meant tourism demands.

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TPG Hotels & Resorts Renovates the Renaissance Boca Raton

Lodging

PROVIDENCE, Rhode Island—TPG Hotels & Resorts announced the renovation of the Renaissance Boca Raton hotel, located in Boca Raton, Florida. The property encompasses 15,000 square feet of conference and meeting spaces and began its exterior and interior property renovation last November. “We’ve taken a whole new approach with the design direction of this property to reflect the renaissance that we see happening in the neighborhood,” said Ben Perelmuter, president, TPG Hotels & Resorts.

Resorts 159
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Exclusive: midscale the ‘sweet spot’ for developers amid record building costs, reports Choice

Hotel Management

Choice Hotels Asia-Pac is reporting increased interest among developers in midscale and upper midscale offerings amid high construction costs. Speaking exclusively to HM, Choice Hotels Director of Development Australia and New Zealand, Scott Armstrong, discusses challenges and opportunities in the midscale segment, including in regional Australia, and the impact of corporate travel.

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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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This Week’s Comings & Goings

Lodging

Sage Hospitality Group announced the appointment of Don Li as executive vice president of business development and head of Asia Pacific. As part of the Sage Investments team, Li will support new business growth. Resolute Road Hospitality announced the addition of Andrea Pace-Mickley as senior corporate revenue manager. In her new role, Pace-Mickley will lead the company’s revenue and commercial strategy.

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Grand Hyatt set to open at Park City, Utah’s luxurious Deer Valley Resort

Hotel Management

Hyatt Hotels Corporation has signed a deal to open a Grand Hyatt hotel at Park City, Utah’s luxurious Deer Valley Resort. Expected to open late 2024 in time for the 2024/2025 ski season, Grand Hyatt Deer Valley will mark the debut of the Grand Hyatt brand in Utah and will be located at the famed Deer Valley Resort. Hyatt Vice president of development, Americas, Kimo Bertram, said uniquely designed as a “captivating destination within a destination, the property will open as the first luxury hote

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An overview of hotel development in select convention center markets

Hotel Business

In the last few years, many in-person meetings, events and conventions worldwide were canceled or postponed. However, in 2024, meeting, professional event and convention spending is projected to increase alongside in-person demand, according to a recent survey from American Express Global Business Travel. Increased in-person demand certainly impacts the hospitality industry, especially in cities with the largest, most visited convention centers in the U.S.

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Exclusive: Q&A with Guy Charles Owen, hotel manager at London’s legendary Langham

Hotel Management

The Langham, London has a rich history of being one of the British Capital’s most luxurious hotels, thanks to the rooms, amenities, fantastic food and beverage on offer and location just steps away from Oxford Circus. Leading the team is Hotel Manager, Guy Charles Owen and to find out what’s on offer, James Wilkinson sat down with him for an exclusive chat in London.

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Dont Let AI Pass You By: The New Era of Personalized Sales Coaching & Development

Speaker: Brendan Sweeney, VP of Sales & Devyn Blume, Sr. Account Executive

Are you curious about how artificial intelligence is reshaping sales coaching, learning, and development? Join Brendan Sweeney and Devyn Blume of Allego for an engaging new webinar exploring AI's transformative role in sales coaching and performance improvement! Brendan and Devyn will share actionable insights and strategies for integrating AI into coaching and development - ensuring personalized, effective, and scalable training!

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Fostering a culture of wellbeing for workplace mental health

eHotelier

Employee wellbeing initiatives are increasingly popular, with well-proven positive impacts for reducing absenteeism, turn-over, low productivity - thereby reducing associated costs.

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Jetstar to double Business cabin in major 787 fleet upgrade

Hotel Management

Jetstar is set to double the carrier’s Business Class cabin as part of a multi-million-dollar upgrade of its existing Boeing 787 Dreamliner fleet. The upgrade includes overhauling the economy and business class cabins with new seating, inflight connectivity and lie-flat crew rest areas to fly greater distances. The business class offering will also more than double in response to growing premium demand, increasing from 21 seats to 44.

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TikTok for Hotels: 9 Ways to Convert Views into Vacations

Social Hospitality

Managing social media for your hotel can be tough, especially when people swing from one platform to another. However, narrowing down which platforms are most profitable is critical to ensuring you’re not missing opportunities to connect with customers and potential customers. With that in mind, let’s explore how to make the most of TikTok for hotels.

Consumer 113
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CBRE: RevPAR growth to recover in 2024

Hotel Business

CBRE is forecasting RevPAR growth to recover in 2024 as inbound international travel further improves and sector-specific headwinds moderate. The company forecasts 3.0% RevPAR growth next year, driven by a 40 basis-point (bps) occupancy improvement and a 2.3% ADR increase. RevPAR in 2024 is expected to be 14% greater than 2019 levels. CBRE’s baseline forecast anticipates 0.8% average GDP growth and 2.9% average inflation in 2024.

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The GTM Intelligence Era: ZoomInfo 2025 Customer Impact Report

ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!

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Hotel review: checking in to Domes Noruz Mykonos

Hotel Designs

Hotel Designs Hotel review: checking in to Domes Noruz Mykonos Hotel review: checking in to Domes Noruz Mykonos Hamish Kilburn , Editor of Hotel Designs , was in Mykonos to check in to Domes Noruz Mykonos. Deliberately arriving at the end of the season, he was keen to see how the hotel had weathered a busy opening summer, as well as how it had settled into the island’s congested luxury hospitality scene… Let’s be real for a minute.

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10 Reasons Why I Love Dubai

STAAH

Dubai, a jewel of the United Arab Emirates, is a city that captivates the world with its blend of ultramodern architecture, cultural diversity, and limitless ambition. From luxury living to cultural diversity, Dubai beckons as a haven of limitless possibilities and unforgettable experiences. Jai Motihar from STAAH UAE shares his 10 reasons why he loves Dubai. 1) Remarkable blend of modernity and luxury Dubai, renowned worldwide, is celebrated for its remarkable blend of modernity and natural bea

Shopping 105
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Live from HIX: creative lighting solutions from LedsC4

Hotel Designs

Hotel Designs Live from HIX: creative lighting solutions from LedsC4 Live from HIX: creative lighting solutions from LedsC4 Step onto the LedsC4 stand at HIX to appreciate some of the standout designs from the Decorative and Architectural Collection catalogue of this Catalonian-based brand of architectural lighting innovators… Presenting its ‘best choice’ of new products , Tubs Modular designed by Nahtrang Studio comes top of the list.

Branding 104
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Hotel meeting room: Rates strategy to boost revenue

SiteMinder

What is a hotel meeting room? A hotel meeting room is a dedicated space within a hotel, specifically designed to host various events, from corporate meetings and workshops to private gatherings and seminars. These rooms are equipped with modern amenities such as audiovisual equipment, high-speed internet, comfortable seating, and often, catering services to ensure a seamless and productive experience for attendees.

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Beyond the Basics: How to Develop and Retain a Top-Performing Sales Team

Speaker: Brendan Sweeney, VP of Sales at Allego

Maximizing sales rep performance is no easy task. 📈 Traditional sales training methods focus heavily on the first few weeks in the sales role. Companies dedicate time, resources, and budget to onboarding new hires, only for them to forget what was learned in those first few weeks, lose motivation, and struggle to come to grips with their role.

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How Can Hotels Comply With the California Privacy Rights Act (CPRA)?

eZee Absolute

On January 1st, 2023, the California Privacy Rights Act will come into effect. So, it’s time to talk about what this means for your hotel business. If you’re thinking ‘Another privacy rights act?’ or ‘This doesn’t apply to me’, keep reading. You’ll learn what it’s all about, who it actually affects, and how you can make sure you’re ready for the big day.

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When Dates Matter: A CEO’s Guide to Calendar-Centric Hotel Analytics

Demand Calendar

Understanding revenue patterns is crucial for effective management and strategic planning. However, a common challenge arises from the disconnect between the industry's inherent weekly business cycle and the standard practice of monthly reporting. This misalignment can lead to significant misinterpretations of performance data, impacting decision-making.

Revenue 98
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HB on the Scene Exclusive: TPG Hotels & Resorts unveils renovated Renaissance Boca Raton

Hotel Business

Hospitality management firm TPG Hotels & Resorts unveiled the transformational renovation of the Renaissance Boca Raton hotel, located in Boca Raton, FL, with a ribbon-cutting ceremony and Gatzby-themed, grand-opening party. “The new Renaissance artfully blends functionality with cutting-edge design to deliver an unmatched guest experience,” said Ryan Minto, RVP, TPG Hotels & Resorts, before the ribbon-cutting ceremony. “The renovation touched virtually every area of th

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Top 10 Luxury Watch Brands with Successful Marketing in 2023

MediaBoom

Luxury watches have long held an irresistible allure, transcending their primary function as timekeeping instruments to become timeless symbols of status and style. A notable fact that underscores their enduring fascination is this: the luxury watch market, a world unto itself, boasts a staggering valuation of $6 billion worldwide. Within this exclusive realm, one name reigns supreme — Rolex, a timeless icon that commands a quarter of the total global luxury market share.

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5 Ways You Can Win Faster with Gen AI in Sales

Incorporating generative AI (gen AI) into your sales process can speed up your wins through improved efficiency, personalized customer interactions, and better informed decision- making. Gen AI is a game changer for busy salespeople and can reduce time-consuming tasks, such as customer research, note-taking, and writing emails, and provide insightful data analysis and recommendations.