Wed.Jul 16, 2025

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How AI Connects Customer Data to Deliver Personalized, Cross-Channel Service in Hospitality

Hospitality Tech

Skip to main content Subscribe Subscribe Restaurants Hotels RTN Research & Reports Events CX Point of Sale More Operations Data & Analytics News Briefs The Point Webinars HT Advisory Boards Advertise Contact Us Call for Speakers form How AI Connects Customer Data to Deliver Personalized, Cross-Channel Service in Hospitality Interacting with modern guests requires centralized, intelligent system that can unify, interpret, and act on customer data in real time.

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A Hotelier’s Guide to Digital Accessibility

Hotel Speak

This is a guest post from 80 DAYS’ trusted website accessibility partner User Vision ; the experts in user research, UX strategy, accessibility and experience evaluation. So, you care about accessibility. You’ve got the wheelchair ramps, the hearing loops, the elevator access… Everything a disabled guest might need at your hotel. But let’s take a step back, before said guest even steps foot into your lobby.

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Agentic AI and Hotel PMS: Brace yourself for positive impact

eHotelier

For Hotels For Professionals For Education Solutions Courses Certifications Immersive Learning Baseline Integrations Ritrovo Integration Maestro Integration Pricing Hotels and Education Individuals Resources News and Insights Tech.Ex Suppliers Research Podcast Careers Events All Insights Podcasts eLearning Tech.Ex Global News Suppliers Properties People Events Education Subscribe Log In Global News Agentic AI and Hotel PMS: Brace yourself for positive impact Posted on 2 hours ago Home Global New

Hotels 52
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AI Agents in the Hospitality Industry: How to Use Them at Your Hotel

AskSuite

Boost direct bookings, reduce workload, and elevate guest satisfaction with smart AI assistants tailored for modern hotels. The hospitality industry is evolving rapidly, and guest expectations are rising just as fast. This is where AI agents in the hospitality industry come into play. According to the 2025 State of Hotel Guest Technology Report by Hotel Tech Report, 70% of guests find chatbots helpful for simple inquiries, and 58% say AI improves their hotel booking and stay experiences.

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Smart Tools & Strong Teams: A People-First Approach to AI in Sales

Speaker: Matt Sunshine, CEO at The Center for Sales Strategy

AI isn’t replacing salespeople—it’s empowering them. The most forward-thinking sales organizations are using AI to enhance human performance rather than eliminate it. From coaching and messaging to prospecting and pipeline accountability, artificial intelligence is giving managers and SDRs the new tools they need to work smarter, sell better, and close more.

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Three Steps to Get Guests to Book Direct

Webrezpro

While balanced distribution across OTA, GDS, metasearch, and direct channels is key to your property’s visibility and profitability, direct bookings are the most valuable. As of 2024, direct website bookings made an average of $519 per reservation compared with an OTA average of $320. Because direct bookings involve no commission fees, they’re generally more profitable. […] The post Three Steps to Get Guests to Book Direct appeared first on WebRezPro.

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Winning the Click: Best Practices for Hoteliers to Design Irresistible Display Ads

Hotel News Resource

This article shares the creative display ads best practices to elevate your digital advertising game, from writing compelling messaging and choosing the right visuals to crafting animations and CTAs that inspire action.

More Trending

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The Future Hotel Isn’t a Building—It’s an Ecosystem

Hospitality Tech

Mews founder Richard Valtr on why generative AI is the first real tech leap in decades—and how it will help hotels personalize everything from check-in to neighborhood engagement.

Hotels 59
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Three Actions for Hoteliers to Leverage Emerging Travel Trends

Demand Calendar

The disconnect between trending topics and hotel actions is apparent. Standard hotel offerings leave many travelers in these emerging categories underserved. Hotels have a clear opportunity to differentiate themselves and build guest loyalty. Instead of waiting for overwhelming statistical evidence, savvy hoteliers should be at the forefront, shaping their services to meet and exceed the expectations of these new traveler personas.

Travel 52
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Jay Levell, Ryan Hanks launch Long Road Partners

Hotel Business

Real estate and hospitality veterans Jay Levell and Ryan Hanks have launched Long Road Partners , a lifestyle and hospitality-focused investment and development firm with a strategic mandate to acquire, reposition and operate hotel, resort, lifestyle and golf-oriented assets across the U.S. With a combined track record of more than $6 billion in transactions, including developments, acquisitions and recapitalizations, and more than $2.5 billion in equity placed, the founding team brings institut

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Why Fast, Seamless Connectivity Is No Longer Optional for Hotels

Hospitality Tech

Hospitality Network’s Jady West explains how Gen Z expectations, shifting traffic patterns, and tech-forward homes are reshaping guest demands — and why hotels must keep up.

Hotels 52
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How to Coach Reps on Overcoming Sales Objections with Confidence

Speaker: Brendan Sweeney, VP of Global Sales and David Phelan, Account Executive

In a world where buyers are more informed and objections are more nuanced, confidence isn't optional—it’s a competitive advantage. In high-stakes conversations, knowing how to handle pushback can make or break the deal. Join industry experts Brendan Sweeney and David Phelan for a behind-the-scenes look at how teams are transforming sales coaching with real-time feedback, objection-handling role plays, and pre-call preparation that actually sticks.

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Waldorf Astoria New York reopens

Hotel Business

Waldorf Astoria New York has reopened following a multiyear renovation, with its reimagined guestrooms and three restaurants making their debut. “In many ways, Waldorf Astoria New York is the most important hotel in the world,” said Chris Nassetta, president/CEO, Hilton. “It is the original luxury property and the place where luxury service was perfected.

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IHG continues growth momentum of the Holiday Inn brand in Japan

eHotelier

For Hotels For Professionals For Education Solutions Courses Certifications Immersive Learning Baseline Integrations Ritrovo Integration Maestro Integration Pricing Hotels and Education Individuals Resources News and Insights Tech.Ex Suppliers Research Podcast Careers Events All Insights Podcasts eLearning Tech.Ex Global News Suppliers Properties People Events Education Subscribe Log In Properties IHG continues growth momentum of the Holiday Inn brand in Japan Posted on 2 hours ago Home Properti

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Thoughtful Thursday – Building an Inclusive Future: Introducing the Accessibility Menu in SwiftBook

STAAH

In an increasingly digital-first world, accessibility is no longer a “nice-to-have”; it’s a necessity. With the European Union rolling out the EU Accessibility Act (EAA), businesses across sectors are being called to design and deliver inclusive digital products and services. At STAAH’s SwiftBook , we view this not just as a compliance requirement but as a pivotal opportunity to champion accessibility and empower every user, regardless of ability.

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The Hoxton, Edinburgh opens in Haymarket

Hotel Designs

Hotel Designs The Hoxton, Edinburgh opens in Haymarket The Hoxton, Edinburgh opens in Haymarket Marking the brand’s Scottish debut, The Hoxton has touched down in Edinburgh’s West End, transforming 11 Georgian-inspired terraced townhouses… Bringing the signature Hoxton energy to the city, the 214 rooms are split across both sides of historic Grosvenor Street, with the hotel also home to trattoria-style Italian restaurant Patatino , The Get Together ballroom-style events space, The Apartmen

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New Research-Backed Strategies to Empower Managers as Culture & Engagement Leaders

Speaker: Beth Sunshine, SVP, Up Your Culture

When culture isn’t consistently lived out across the organization, engagement suffers—and it often starts with a disconnect at the top. In this session, Beth Sunshine, SVP of Up Your Culture at The Center for Sales Strategy, will reveal how HR and executive leaders can close the gap between vision and execution by equipping frontline and mid-level managers to become culture carriers.

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Wellness is an essential pillar of hospitality

Hotel Business

Maybe it’s because I just came back from few days in coastal Maine, where I took the time to relax and refresh, or perhaps it’s because our cover story is about the new venture between Appellation, a culinary-focused hospitality brand founded by renowned American chef Charlie Palmer and wellness pioneer Deepak Chopra, but it seemed that the topic of well-being was the perfect fit for this editor’s note.

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September rising: Europe’s new favorite travel month

Hospitality Today

Hospitality.today™ Topics Subscribe Topics › Travel › Market Data September rising: Europe’s new favorite travel month As more travelers seek better value and fewer crowds, the shoulder season gains popularity — reshaping the summer holiday calendar across Europe. Jul 17, 2025 Europeans remain committed to travel even amid financial uncertainties, with 77% planning at least one trip between June and November 2025.

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The Data-Driven PMC: Using Analytics to Beat Market Saturation

TravelNet

Short-term rental operators have never had more tools at their disposal—or more competition. In a maturing market, the old rules often don’t apply. When bookings are rolling in and your inventory is growing, it’s easy to rely on past experience, gut instinct, and established processes. But now that inventory is outpacing demand in many destinations, the landscape shifts.

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Remington names Lisa Carlson SVP, operations

Hotel Business

Remington Hospitality has appointed Lisa Carlson as SVP, operations, a role she held during a previous stint with the company. In this role, Carlson will partner with the operations leadership team to enhance third-party owner relations and elevate property performance across Remington’s hotel portfolio She brings more than 30 years of hospitality leadership experience, with a track record of driving operational excellence and delivering results across all hotel segments—from premium-branded to

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Welcome to the Future of Hospitality: Smart Rooms Start Here

Speaker: Jady West, VP of Hospitality & Chris Bennett, Head of Sales & Engineering

The modern hotel room is no longer just a place to stay—it’s an experience to remember. Today’s guests expect seamless 5G connectivity, personalized comfort, and high-tech convenience. From AI-powered smart room controls to in-room entertainment and app-based services, technology is redefining hospitality from the inside out. In this new session featuring industry pros Jady West and Chris Bennett, we’ll explore how high-speed, high-bandwidth connectivity powers the innovations that are enabling

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AI Scams Are Changing Traveler Expectations—And Trust Levels

Hospitality Tech

New global data shows that nearly half of consumers lack confidence in the travel industry’s ability to protect against AI-powered identity fraud, raising pressure on hospitality platforms to rethink digital safeguards.

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July / August 2025 Digital Issue

Preno

The July / August 2025 Digital Issue of Hotelier is now Live! Read our July / August Issue As we move through the halfway mark of the summer season, our July/August issue is now available for your reading pleasure. This edition features our signature Top 30 Report, ranking the industry’s leading hotel companies. Find out which companies are leading the way and learn how they fared through the economic challenges of the past year.

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Remington Hospitality Teams Up with Smart Hotel Manager to Advance Emergency Preparedness with Mobile&First Platform

Hotel News Resource

Seven Remington properties deployed Smart Hotel Manager’s Live Safety platform to simplify emergency response, streamline compliance training, and improve staff readiness at the property level.

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Fairfield Inn & Suites by Marriott in Calgary Reveals Makeover

Preno

CALGARY — Fairfield Inn & Suites by Marriott Calgary Downtown has announced the completion of an extensive renovation of its guestrooms and public spaces. The general contractor was Ryan Murphy Construction Inc., while Bozena Licensed Interior Design Inc. was responsible for the new concept and context of the makeover. The new look includes an updated breakfast lounge and fitness centre, as well as new furniture, lighting, wall vinyl and carpet in the lobby.

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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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M2G Ventures Launches Hospitality Division

Hotel News Resource

Article - M2G Ventures Launches Hospitality Division - Chris Hanrattie has been appointed as Managing Director, Head of Hospitality, to lead this new venture.

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Hot Off The Press – July 2025

Hotel Business

The July issue of Hotel Business is out and Christina Trauthwein, VP, content & partnerships, shares some of the stories you’ll find in it. The cover story is about the venture between Deepak Chopra and Appellation, a new wellness destination called AMEYALLI Park City, which is set to open in 2026. There are also news features on Viceroy Hotels & Resorts and McKibbon Hospitality, in addition to an Industry Insider featuring Kostas Kalogeropolous, cofounder/CEO, TKo Hospitality, a tech

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VisitLEX Retains Cornett As Agency of Record

Hotel News Resource

Article - VisitLEX Retains Cornett As Agency of Record - 13 years later, the tourism bureau is still turning to the indie shop for bold creativity

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Rimrock Banff to Join Emblems Collection

Preno

BANFF, Alta. — Rimrock Banff is joining Emblems Collection as its first North American property. Owned by Oxford Properties Group and a capital partner, the resort will undergo a renovation beginning in October 2025 and will re-open in summer 2026 as a flagship for Accor’s newest luxury collection brand. Poised high above the Bow Valley, just minutes from downtown Banff, the property balances seclusion with proximity to the Banff Gondola and historic Upper Hot Springs.

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Don't Let AI Pass You By: The New Era of Personalized Sales Coaching & Development

Speaker: Brendan Sweeney, VP of Sales & Devyn Blume, Sr. Account Executive

Are you curious about how artificial intelligence is reshaping sales coaching, learning, and development? Join Brendan Sweeney and Devyn Blume of Allego for an engaging new webinar exploring AI's transformative role in sales coaching and performance improvement! Brendan and Devyn will share actionable insights and strategies for integrating AI into coaching and development - ensuring personalized, effective, and scalable training!

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Sub&$50 Million Hotel Deals Dominate U.S. Market Amid Economic Uncertainty

Hotel News Resource

Article - Sub-$50 Million Hotel Deals Dominate U.S. Market Amid Economic Uncertainty - Hotel transactions under $50 million are leading the U.S. market, driven by economic factors and investor strategies.

Market 45
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Lisa Carlson appointed Senior Vice President of Operations at Remington Hospitality

eHotelier

For Hotels For Professionals For Education Solutions Courses Certifications Immersive Learning Baseline Integrations Ritrovo Integration Maestro Integration Pricing Hotels and Education Individuals Resources News and Insights Tech.Ex Suppliers Research Podcast Careers Events All Insights Podcasts eLearning Tech.Ex Global News Suppliers Properties People Events Education Subscribe Log In People Lisa Carlson appointed Senior Vice President of Operations at Remington Hospitality Posted on 2 hours a

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Fair Share of the Market: What It is and How to Calculate It & By Daniel Foreman

Hotel News Resource

Are we beating the competition? This simple question can often cut through the Gordian data&knot, and it's for this reason that fair share continues to be such an effective framework for analyzing hotel performance.

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ME Marbella – Meliá Hotels International arrives in Marbella

Hotel Designs

Hotel Designs ME Marbella – Meliá Hotels International arrives in Marbella ME Marbella – Meliá Hotels International arrives in Marbella Perfectly positioned between Puerto Banús and Marbella’s charming Old Town, ME Marbella marks the Andalusian debut of Meliá Hotels International’s most cutting-edge brand, ME by Meliá… Where the art of living meets aesthetic innovation, ME Marbella emerges as the new epicentre of contemporary luxury on the Costa del Sol.

Hotels 52
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The GTM Intelligence Era: ZoomInfo 2025 Customer Impact Report

ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!