Wed.Jul 02, 2025

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Inclusive Hospitality: Ensuring Every Traveler Feels Welcome

Horizon Hospitality

In today’s global hospitality landscape, inclusivity is more than a trend—it’s an expectation. Modern travelers are seeking not just comfort and luxury, but also a sense of belonging. For underrepresented groups like LGBTQ+ travelers, disabled guests, and solo women travelers, the need for safe, welcoming, and thoughtfully designed experiences is even more critical.

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The Next Wave in Hotel Revenue Management: AI, Data Integration, and Real-Time Insights

Hospitality Tech

As hospitality faces volatile demand and complex market dynamics, AI-powered revenue management systems are evolving to deliver more proactive, data-driven pricing strategies — shifting from reactive models to anticipatory tools that help hotels stay

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When Storytelling Sparks Bookings: Lessons from The White Lotus Effect

The Hotels Network Blog

In the fast-moving world of hospitality marketing, few tools are as compelling as storytelling. When The White Lotus chose Thailand as the backdrop for its latest season, it wasn’t just visually stunning—it became a springboard for real-world results. Among the standout beneficiaries was Anantara Bophut Koh Samui Resort , one of three Anantara properties featured in the hit series.

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STAAH Product Updates You Can’t Miss – June 2025

STAAH

June It to Win It! Our June product update has landed, and it’s bringing a suite upgrade to your hospitality game. We’ve ironed out the wrinkles, fluffed up the features, and checked out bugs like a smooth front desk pro. From the Booking Engine to the Channel Manager, everything’s looking sharper than ever. Your operations just got first-class service.

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Smart Tools & Strong Teams: A People-First Approach to AI in Sales

Speaker: Matt Sunshine, CEO at The Center for Sales Strategy

AI isn’t replacing salespeople—it’s empowering them. The most forward-thinking sales organizations are using AI to enhance human performance rather than eliminate it. From coaching and messaging to prospecting and pipeline accountability, artificial intelligence is giving managers and SDRs the new tools they need to work smarter, sell better, and close more.

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Flywheel news | June 2025 hotel digital marketing news | GCommerce

gcommerce

Instagram to open its content to search engine crawlers Big news for Instagram users and content creators–as of July 10th the platform will be opening up its content to be crawled by search engines with explicit user permission. Users will be prompted with a pop-up in the platform to either allow crawling or to decline. This means that pictures and stories could potentially show up in AI Mode and ChatGPT as well, expanding the reach of your organic social media accounts.

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RevPAG: Formula & guide for small accommodation owners

Little Hotelier

What is RevPAG? RevPAG is a performance metric used by hotels to measure how much revenue is generated per available guest at the property. Unlike other common metrics such as RevPAR (revenue per available room) , RevPAG goes beyond just room revenue – it gains a more holistic view of value by factoring in income from food and beverage, spa services, activities and other on-site purchases.

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Shiji enhances ReviewPro's AI responses

Hospitality Today

Hospitality.today™ Topics Subscribe Topics › Hospitality › Reputation Management Shiji enhances ReviewPro's AI responses New tools help hotels scale guest review replies with brand-consistent, time-saving AI drafts Jul 3, 2025 Shiji has introduced a powerful upgrade to its ReviewPro Reputation AI Responses tool, empowering hotels to respond to guest reviews more efficiently and in a tone consistent with their brand.

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Hawaiian ultraluxury rebirth with Kona Village, A Rosewood Resort

eHotelier

For Hotels For Professionals For Education Solutions Courses Certifications Immersive Learning Baseline Integrations Ritrovo Integration Maestro Integration Pricing Hotels and Education Individuals Resources News and Insights Tech.Ex Suppliers Research Podcast Careers Events All Insights Podcasts eLearning Tech.Ex Global News Suppliers Properties People Events Education Subscribe Log In Insights Hawaiian ultraluxury rebirth with Kona Village, A Rosewood Resort Adam and Larry Mogelonsky Posted on

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8 Signs Your Hotel’s Outdated Tech Is Costing You Guests

Demand Calendar

The guest experience is key. Sticking with old IT systems might save money initially, but hidden costs can ultimately be higher than the costs of upgrades. Outdated technology poses serious issues, impacting efficiency, reputation, and revenue. As frustrations build, the urge to say, "We can build something better ourselves!" can become strong. Building your own systems is a mistake.

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Booking.yeehaw! riding the Booking.com ranking reshuffle rodeo

eHotelier

For Hotels For Professionals For Education Solutions Courses Certifications Immersive Learning Baseline Integrations Ritrovo Integration Maestro Integration Pricing Hotels and Education Individuals Resources News and Insights Tech.Ex Suppliers Research Podcast Careers Events All Insights Podcasts eLearning Tech.Ex Global News Suppliers Properties People Events Education Subscribe Log In Suppliers Booking.yeehaw!

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How to Coach Reps on Overcoming Sales Objections with Confidence

Speaker: Brendan Sweeney, VP of Global Sales and David Phelan, Account Manager

In a world where buyers are more informed and objections are more nuanced, confidence isn't optional—it’s a competitive advantage. In high-stakes conversations, knowing how to handle pushback can make or break the deal. Join industry experts Brendan Sweeney and David Phelan for a behind-the-scenes look at how teams are transforming sales coaching with real-time feedback, objection-handling role plays, and pre-call preparation that actually sticks.

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Inside Agoda's DIY tech strategy

Hospitality Today

Hospitality.today™ Topics Subscribe Topics › Hospitality › Distribution Inside Agoda's DIY tech strategy The company prioritises a self-built, open-source-first, on-premise tech model to avoid cloud vendor lock-in and maintain agility Jul 3, 2025 The online travel industry has undergone rapid digital transformation, reshaping how travelers discover, book, and experience trips.

ROI
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Shiji Upgrades Reviewpro Reputation’s AI Responses

Lodging

HOLLYWOOD, Florida—Shiji announced a significant upgrade to Reviewpro Reputation’s AI Responses feature. With one click, hoteliers can generate context-aware response drafts aligned with tone preferences, property insights, and guest feedback so they can redirect staff time toward guest service. Just one month into a trial, HM Hotels used AI responses to respond to over 82 percent of 661 reviews received, with a response time for negative and neutral reviews under 2.7 days, with a 100 [

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How to Manage OTA Bookings and Commissions Profitably

Webrezpro

Listing your property on online travel agency (OTA) channels increases visibility and revenue—but it comes at a cost. And if you’re managing OTA bookings manually, it can cost you even more. Manually consolidating data between your property management system (PMS) and OTA channels is inefficient and prone to error. Mistakes lead to guest dissatisfaction, billing […] The post How to Manage OTA Bookings and Commissions Profitably appeared first on WebRezPro.

OTA
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AC Hotel Asheville Biltmore Village debuts

Hotel Business

Milan Hotel Group has opened the AC Hotel by Marriott Asheville Biltmore Village in Asheville, NC. Located close to the Biltmore Estate, the fully renovated property features 127 guestrooms, including 57 with private balconies and 34 modern suites, all designed with AC’s signature minimalist aesthetic. The property offers 2,850 sq. ft. of flexible meeting and event space, including the Magnolia Ballroom, which can be divided into three sections, and a 1,000-sq.

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New Research-Backed Strategies to Empower Managers as Culture & Engagement Leaders

Speaker: Beth Sunshine, SVP, Up Your Culture

When culture isn’t consistently lived out across the organization, engagement suffers—and it often starts with a disconnect at the top. In this session, Beth Sunshine, SVP of Up Your Culture at The Center for Sales Strategy, will reveal how HR and executive leaders can close the gap between vision and execution by equipping frontline and mid-level managers to become culture carriers.

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The cost of isolation

Hospitality Today

Hospitality.today™ Topics Subscribe Topics › Travel › Market Data The cost of isolation Trump-era policies are leading to real, measurable setbacks: fewer travelers, lost billions in revenue, and a ripple effect on new hotel developments Jul 3, 2025 Since revisiting the topic in April, Hospitality‑On observes that Trumps restrictive entry policies and escalating global tensions have taken a toll on U.S. hotels.

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Rising Temperatures Are Changing the Hospitality Landscape

Hotel News Resource

Record&breaking heatwaves across Europe, North America, and Asia are compelling hotels to adapt their operations and infrastructure, as extreme temperatures strain cooling systems, alter guest expectations, and reshape seasonal travel patterns.

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Mission Control: Evolving Property Management Systems Take Hotel Operations to New Heights

Lodging

Guests expect personalized, efficient service, frontline hotel teams expect to have the bandwidth to deliver that service and succeed in their jobs, and managers expect to have the data needed to make the best operational decisions. Helping to meet expectations on all sides are best-in-class property management systems (PMSs), which are continually enhancing their functionality, and in many cases, leveraging AI to do so.

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Waldorf Astoria Brand Expands into Nordic Region with Helsinki Hotel

Hotel News Resource

Article - Waldorf Astoria Brand Expands into Nordic Region with Helsinki Hotel - Hilton has signed a management agreement to rebrand The Hotel Maria in Helsinki as Waldorf AstoriaÂ

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Welcome to the Future of Hospitality: Smart Rooms Start Here

Speaker: Jady West, VP of Hospitality & Chris Bennett, Head of Sales & Engineering

The modern hotel room is no longer just a place to stay—it’s an experience to remember. Today’s guests expect seamless 5G connectivity, personalized comfort, and high-tech convenience. From AI-powered smart room controls to in-room entertainment and app-based services, technology is redefining hospitality from the inside out. In this new session featuring industry pros Jady West and Chris Bennett, we’ll explore how high-speed, high-bandwidth connectivity powers the innovations that are enabling

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Triptease unveils smarter website personalization

Hospitality Today

Triptease Messages helps hoteliers replace fragmented tactics with unified, high-impact personalization strategies that meet rising guest expectations

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172 – TMG Hospitality Trailblazers: Bryan Tubaugh

Travel Media Group

Check out the latest TMG Hospitality Trailblazers episode featuring the Founder of Aligned Hospitality, Bryan Tubaugh! Bryan joins the podcast to discuss founding Aligned Hospitality, the meaning behind the brand, technology in hospitality, improving the guest experience, and much more. Tune in now. Ryan Embree: Welcome to Suite Spot, where hoteliers check in, and we check out what’s trending in hotel marketing.

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Hotel compliance: Pricing, ADA & GDPR for small properties

Little Hotelier

What is hotel compliance? Hotel compliance is a framework followed by hotels to ensure that they meet all legal, safety and operational standards required by relevant authorities and industry bodies. Compliance is a critical consideration for small, independent, hotels, as non-compliance can have serious consequences. According to new FTC rules , for example, hotels found to have charged their guests hidden hotel fees face a fine of $46,517 per violation.

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RateGain Integrates With Cloudbeds to Enhance Hospitality Distribution

Lodging

SAN DIEGO, California—RateGain Travel Technologies Limited (RateGain) announced a strategic partnership with Cloudbeds. This collaboration brings together two industry leaders to enhance how hotels, hostels, and vacation rentals optimize their distribution strategies using AI-powered capabilities. By integrating RateGain’s UNO Channel Manager with Cloudbeds’ property management system (PMS), hoteliers can manage rates, inventory, content, and reservations across 400+ distribution channels.

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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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Five Smart Strategies to Future&Proof Your Hotel Against Shrinking Booking Windows & By Nicola Graham

Hotel News Resource

Forty percent of hotel reservations are now made within 30 days of arrival, underscoring a significant shift in traveler behavior towards shorter booking lead times. Spontaneity, mobile&first decisions, and digital expectations are fueling this trend.

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The Barn by NOA: a Schatzkammer in Northern Italy

Hotel Designs

Hotel Designs The Barn by NOA: a Schatzkammer in Northern Italy The Barn by NOA: a Schatzkammer in Northern Italy The Barn – NOA’s latest design for the Apfelhotel, where hotel-life meets farm-life – transforms conceptual ambition into tangible hospitality with spatial poetry and purpose… A new chapter for the family-owned Apfelhotel Torgglerhof in Val Passiria, Northern Italy, The Barn has been conceived as a place to explore a curated selection of regional products in an inti

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Melville Gracias appointed Cluster Director of Sales at Hilton Dubai Jumeirah and Hilton Dubai The Walk

eHotelier

For Hotels For Professionals For Education Solutions Courses Certifications Immersive Learning Baseline Integrations Ritrovo Integration Maestro Integration Pricing Hotels and Education Individuals Resources News and Insights Tech.Ex Suppliers Research Podcast Careers Events All Insights Podcasts eLearning Tech.Ex Global News Suppliers Properties People Events Education Subscribe Log In People Melville Gracias appointed Cluster Director of Sales at Hilton Dubai Jumeirah and Hilton Dubai The Walk

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Data Silos: The Unraveling of the Hotel Guest Journey & By Tina Markowitz

Hotel News Resource

Data silos are spoken about often in the hotel industry. Different systems for different functions – all doing their respective jobs. But what’s the harm? In a world where efficiency is paramount for commercial success and guests expect seamless, hyper&personalized experiences – an effective Find, Book and Grow strategy simply cannot co&exist with data silos.

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Don't Let AI Pass You By: The New Era of Personalized Sales Coaching & Development

Speaker: Brendan Sweeney, VP of Sales & Devyn Blume, Sr. Account Executive

Are you curious about how artificial intelligence is reshaping sales coaching, learning, and development? Join Brendan Sweeney and Devyn Blume of Allego for an engaging new webinar exploring AI's transformative role in sales coaching and performance improvement! Brendan and Devyn will share actionable insights and strategies for integrating AI into coaching and development - ensuring personalized, effective, and scalable training!

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Eden Bleu Hotel, Seychelles, triumphs with a double win at the World Travel Awards

eHotelier

For Hotels For Professionals For Education Solutions Courses Certifications Immersive Learning Baseline Integrations Ritrovo Integration Maestro Integration Pricing Hotels and Education Individuals Resources News and Insights Tech.Ex Suppliers Research Podcast Careers Events All Insights Podcasts eLearning Tech.Ex Global News Suppliers Properties People Events Education Subscribe Log In Global News Eden Bleu Hotel, Seychelles, triumphs with a double win at the World Travel Awards Posted on Yeste

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Dreamscape Hospitality adds Cougar Ridge Resort

Hotel Business

Dreamscape Hospitality has added Cougar Ridge Resort in Torrey, UT, to its portfolio of managed properties. Located in Utah’s red rock country just outside Capitol Reef National Park, the resort features rooms and suites in the Grand Lodge and newly built two-bedroom villas. Amenities include an outdoor pool, e-bike rentals, complimentary breakfast and curated guest-exclusive events.

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Insights from HVS Asia Pacific Hospitality & Week's Highlights Ending 27 June 2025

Hotel News Resource

Article - Insights from HVS Asia Pacific Hospitality - Week's Highlights Ending 27 June 2025 - Weekly Hotel Industry Asia Pacific News Roundup from HVS

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St. Regis Longboat Key Resort earns AAA five diamond designation!

eHotelier

The St. Regis Longboat Key Resort is pleased to announce it has received the coveted AAA Five Diamond designation in its first year open.

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The GTM Intelligence Era: ZoomInfo 2025 Customer Impact Report

ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!