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Skift Take: The boom in the Indian hotel industry is now over, changing into a more normalized growth. This is an indicator of a maturing hospitality sector in the country as it signals the end of abnormal travel trends.
WAIKIKI BEACH, Hawaii—The Ritz-Carlton Residences, Waikiki Beach announced the completion of its multi-phase, multi-million-dollar renewal. Now in its ninth year of operation since opening in 2016, the hotel has been renewed with room upgrades, new amenities, and programming alongside enhancements throughout the property. The 552-room property has refreshed its ‘Ewa Tower guestrooms, front desk, and both infinity pools, and also debuted The Ritz-Carlton Suite Collection, including three signatur
Skift Take: Airbnb’s relaunch of its Experiences platform and new offering of hotel-style à la carte services might pressure hoteliers. But so far, many hotel execs seem unfazed.
DALLAS, Texas—Driftwood Capital announced that, through its lending fund Driftwood Lending Partners, LP, it has provided $35 million in mezzanine financing for the refinancing of the Sheraton Dallas hotel, Texas’s largest hotel with 1,841 keys and more than 230,000 square feet of meeting space. The mezzanine loan is part of a broader refinancing by the borrower, a joint venture sponsored by Chartres Lodging Group.
Speaker: Matt Sunshine, CEO at The Center for Sales Strategy
AI isn’t replacing salespeople—it’s empowering them. The most forward-thinking sales organizations are using AI to enhance human performance rather than eliminate it. From coaching and messaging to prospecting and pipeline accountability, artificial intelligence is giving managers and SDRs the new tools they need to work smarter, sell better, and close more.
Skift Take: Forget the hydrogen hype – at least for now. Rolls-Royce says sustainable aviation fuel is the only viable path to cutting emissions for long-haul air travel in the next 20 years.
SAN DIEGO, California—Cloudbeds and Canary Technologies announced a strategic partnership, which aims to deliver an integrated solution that will increase efficiency and profitability for shared hotelier customers. This partnership combines Cloudbeds’ core property management system (PMS), channel manager, and booking engine with Canary Technologies’ guest management system, including mobile check-in, upsells, AI-powered guest communication, secure transactions, and more.
Skift Take: As global temperatures rise and warnings mount over soaring aircon demand, India’s move could be just the beginning. More countries may soon be forced to follow with similar limits to keep energy systems from overuse.
Skift Take: As global temperatures rise and warnings mount over soaring aircon demand, India’s move could be just the beginning. More countries may soon be forced to follow with similar limits to keep energy systems from overuse.
According to recent Accenture research, 84% of travel executives say AI is the key to achieving their growth targets demonstrating that AI-driven channel strategies are no longer optional; they’re absolutely mission-critical for driving hotel revenue. Artificial intelligence is no longer a futuristic concept in the hotel industry—it’s an essential driver of performance in today’s hyper-competitive digital landscape.
Skift Take: The world's largest hotel franchisor wants its guests to think "I am a Wyndham person" rather than "I am a Super 8 person who sometimes stays at other random hotels.
Referral marketing is a powerful way for people to trust businesses and help them succeed. People buy from people they know, like, and trust. When existing clients recommend you to others, there’s an added reach that comes from that. But what makes for an effective referral marketing strategy? Let’s break it down. How does Referral Marketing operate?
Skift Take: Saudi Arabia’s Flyadeal is surely rewriting the low-cost rulebook. From widebody orders to a rare partnership with Cebu Pacific, this domestic darling is now eyeing global scale, all without losing sight of its lean, point-to-point roots.
Speaker: Brendan Sweeney, VP of Global Sales and David Phelan, Account Executive
In a world where buyers are more informed and objections are more nuanced, confidence isn't optional—it’s a competitive advantage. In high-stakes conversations, knowing how to handle pushback can make or break the deal. Join industry experts Brendan Sweeney and David Phelan for a behind-the-scenes look at how teams are transforming sales coaching with real-time feedback, objection-handling role plays, and pre-call preparation that actually sticks.
The evolution of revenue management has reshaped how pricing, inventory, and demand are strategically aligned to maximize profitability. Early hotel revenue management relied on manual forecasting and static pricing models, but with advancements in technology and the rise of online distribution channels, it has evolved into a sophisticated, data-driven practice.
Guest post from IDeaS, a WebRezPro partner Elevating guest satisfaction and protecting profitability are top of mind for any hotelier. These goals are often perceived to be at odds—a perpetual tug of war between what’s best for your bottom line and what’s best for your guests. However, a seamless integration between a hotel’s Revenue Management […] The post Happy Guests, Healthy Bottom Line: The Link Between Operations and Revenue appeared first on WebRezPro.
Skift Take: For today’s pod we look at Airbnb’s aggressive expansion approach, IHG’s good news in the U.S., and Melia’s equally good news about Mediterranean numbers.
In the hospitality industry, guest satisfaction isn’t just a goal—it’s the currency of success. While service quality, room aesthetics, and location often take the spotlight, a less visible factor plays a major role in shaping guest experiences: maintenance. Delayed responses to maintenance issues quietly erode customer trust, damage reputation, and ultimately eat away at revenue.
When culture isn’t consistently lived out across the organization, engagement suffers—and it often starts with a disconnect at the top. In this session, Beth Sunshine, SVP of Up Your Culture at The Center for Sales Strategy, will reveal how HR and executive leaders can close the gap between vision and execution by equipping frontline and mid-level managers to become culture carriers.
Skift Take: As demand for high-speed connectivity soars, in-flight Wi-Fi is no longer a perk — it’s a loyalty driver. With its hybrid, multi-orbit approach, Viasat is delivering what the future requires: smarter, faster, more reliable in-flight internet that scales globally and sustainably. Here’s how it works.
For Hotels For Professionals For Education Solutions Courses Certifications Immersive Learning Baseline Integrations Ritrovo Integration Maestro Integration Pricing Hotels and Education Individuals Resources News and Insights Tech.Ex Suppliers Research Podcast Careers Events All Insights Podcasts eLearning Tech.Ex Global News Suppliers Properties People Events Education Subscribe Log In Insights 8 Holiday campaign ideas guests love: Email templates for your hotel Johanna Bernuy Posted on Today a
Hospitality software company Actabl has launched Digital Night Audit, a new feature within its ProfitSword platform that eliminates manual nightly audit processes with a fully digital, automated workflow. Hotels have long relied on paper reports, manual binders and repetitive data entry to complete nightly audits, consuming valuable staff time and introducing compliance risks.
Speaker: Jady West, VP of Hospitality & Chris Bennett, Head of Sales & Engineering
The modern hotel room is no longer just a place to stay—it’s an experience to remember. Today’s guests expect seamless 5G connectivity, personalized comfort, and high-tech convenience. From AI-powered smart room controls to in-room entertainment and app-based services, technology is redefining hospitality from the inside out. In this new session featuring industry pros Jady West and Chris Bennett, we’ll explore how high-speed, high-bandwidth connectivity powers the innovations that are enabling
Skip to main content Subscribe Subscribe Restaurants Hotels RTN Research & Reports Events CX Point of Sale More Operations Data & Analytics News Briefs The Point Webinars HT Advisory Boards Advertise Contact Us Call for Speakers form News Briefs Most recent 6/11/2025 SURVEY: 70% of American Travelers Want to Skip the Front Desk A new U.S. survey commissioned by Mews reveals a major shift in guest preferences toward digital check-in.
ATLANTA, Georgia—Hunter Hotel Advisors (Hunter) announced the successful sale of the Hyatt Place Nashville/Franklin/Cool Springs. INNIN Hotel Partners, LLC purchased the property from an institutional seller on June 4, with plans to convert the property to a Hyatt Select. Hunter’s Tim Osborne, senior vice president, facilitated the transaction. Located off I-65 in the heart of Cool Springs, Hyatt Place Nashville/Franklin/Cool Springs offers direct access to major corporate hubs including Nissan
Skip to main content Subscribe Subscribe Restaurants Hotels RTN Research & Reports Events CX Point of Sale More Operations Data & Analytics News Briefs The Point Webinars HT Advisory Boards Advertise Contact Us Call for Speakers form News Briefs Most recent 6/11/2025 IRIS and Alliants Partner to Elevate Digital Hospitality Services Alliants , a provider of guest experience technology, has partnered with mobile F&B ordering specialist IRIS to deliver an integrated solution that enhanc
Hotel Designs The Shepherd Mayfair slated for late 2025 The Shepherd Mayfair slated for late 2025 New boutique hotel, The Shepherd Mayfair, will open in London in late 2025, following a joint venture between Bain Capital and Orka Investments. The hotel will be delivered by CIT Group and managed by Hamilton Pyramid Europe… The Shepherd Mayfair, a boutique 82-key hotel set across 33,600 squar foot, will open its doors in London’s historic Shepherd Market later this year.
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
Unifocus has launched its Staff Collaboration Suite (SCS), the latest in a suite of solutions integrating chat, mobile training and AI-powered knowledge into a single experience. SCS is a foundational release within the company’s newly established Communications pillar. “Hospitality is built on human connection—but the tools we’ve given teams have too often gotten in the way,” said Karie Kelly, CPTO, Unifocus.
[New York, New York – June 11, 2025] – The traditional hotel front desk is no longer a must-stop for modern guests, as revealed by new Mews -commissioned research. Seventy percent of American travelers are likely to check themselves into a hotel using an app or a self-service kiosk instead of a traditional front desk. This preference skyrockets to 82% among Gen Z travelers, signaling a fundamental shift in how guests want to interact with hotels.
It’s time for a strategic shift. Success in today's hospitality market isn’t about filling every room; it’s about filling your hotel with the right guests. It’s not about occupancy—it’s about total revenue and, ultimately, profit. This is the move from being a bed-provider to a value-creator.
For Hotels For Professionals For Education Solutions Courses Certifications Immersive Learning Baseline Integrations Ritrovo Integration Maestro Integration Pricing Hotels and Education Individuals Resources News and Insights Tech.Ex Suppliers Research Podcast Careers Events All Insights Podcasts eLearning Tech.Ex Global News Suppliers Properties People Events Education Subscribe Log In Suppliers Operational efficiency is the new growth engine Stefan Renziehausen Posted on Today at 11:20 am Home
Are you curious about how artificial intelligence is reshaping sales coaching, learning, and development? Join Brendan Sweeney and Devyn Blume of Allego for an engaging new webinar exploring AI's transformative role in sales coaching and performance improvement! Brendan and Devyn will share actionable insights and strategies for integrating AI into coaching and development - ensuring personalized, effective, and scalable training!
Skip to main content Subscribe Subscribe Restaurants Hotels RTN Research & Reports Events CX Point of Sale More Operations Data & Analytics News Briefs The Point Webinars HT Advisory Boards Advertise Contact Us Call for Speakers form News Briefs Most recent 6/11/2025 Unifocus Launches Staff Collaboration Suite to Power a Human-First, Frictionless Hospitality Workforce Unifocus, a complete labor and operations platform, announced the launch of its Staff Collaboration Suite (SCS) â the l
Apple Hospitality REIT Inc. has acquired the 126-room Homewood Suites by Hilton Tampa-Brandon for a total purchase price of $18.8 million, or approximately $149,000 per key. “We are pleased to expand our portfolio with the acquisition of the Homewood Suites Tampa-Brandon, which is ideally located adjacent to our Embassy Suites in the same market,” said Nelson Knight, president, real estate and investments, Apple Hospitality.
By replacing outdated paper reports, binders, and manual data entry, new automated solution provides real-time visibility, standardized workflows, and portfolio-wide compliance oversight for hotel teams and management companies
Wyndham Hotels & Resorts has introduced a new advertising campaign titled 'Where There's a Wyndham, There's a Way,' focusing on the accessibility and convenience of its global hotel network.
ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!
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