Intelity

MARCH 16, 2023

Personalized promotions go a long way when it comes to cross-selling, upselling, and retaining hotel guests We all know upselling and cross-selling tips are hot topics in the retail industry, but they’re also important factors when it comes to marketing to your hotel guests.

Upsell 67

Upsell Events Hotels Revenue 67

eZee Absolute

OCTOBER 16, 2023

” It is when a hotel offers additional services or packages to enhance a guest’s stay. For example; providing exclusive conference room packages, spa services, or even collaborating with local travel agencies for city tours. Ever thought about how hotels can pocket some extra cash beyond just renting out rooms?

Ancillary Revenue 59

Ancillary Revenue Revenue Events Services 59

Amadeus Hospitality

MARCH 5, 2024

Beyond enhancing the customer experience, travel sellers are empowered to upsell additional services and personalize their offerings with room preferences, flexible dining, spa and fitness options, additional activities, and experiences to maximize returns.

Revenue 59

Revenue Upsell Travel Hotels 59

Intelity

JUNE 22, 2023

Optimize Dining Expenses By deploying a guest management operations platform that analyzes hotel guest data , managers can determine which guests prefer which food items during which periods of time throughout a day or week. This eliminates the need to staff an employee to answer room service phone calls, improving the hotel’s ROI.

ROI 72

ROI Revenue Dining Hotels 72

SiteMinder

OCTOBER 10, 2023

Loss leader discounts: Offer one service at a discount to promote sales of other services, like a discounted room rate to promote spa services. Example: Book a room at a 20% discount and receive a voucher for 50% off spa services. Example: Romance package including room, dinner, and spa service at a 20% discounted rate.

Occupancy 59

Occupancy Events OTA Upsell 59

Intelity

APRIL 18, 2023

After four days at the pool, consider offering nanny services so the adult guests can enjoy a date night at one of your on-site restaurants without the kids. Notice a guest has ordered a glass of Merlot from room service the last two nights? Ask your staff to recommend your best bottle during their next dining interaction.

Upsell 82

Upsell Hotels Services Revenue 82

SiteMinder

MAY 2, 2024

Ideally situated at the heart of the thriving tourism hotspot, City Oasis offers spacious comfortable rooms equipped with a kitchenette, free WiFi, an award-winning lagoon style pool, tropical BBQ area, dine-in restaurant, and free access to the nearby gym and memorial baths.

Upsell 52

Upsell Small Business Revenue Dining 52

Intelity

JULY 11, 2023

Mobile app technology can also be beneficial in gaining insight into guest satisfaction and guest preferences, which can be used to improve the quality or types of services offered. Management teams can use this information as a framework for making better business decisions and taking guest service to the next level.

Upsell 63

Upsell Hotels Shopping Consumer 63

SiteMinder

SEPTEMBER 6, 2023

Enhancing the guest experience: Complimentary services or amenities as part of a promotion can elevate the overall quality of a guest’s stay. Providing upselling opportunities: Once a guest has booked a room, there are additional opportunities to upsell services such as dining or spa packages, thereby increasing overall revenue.

Hotels 105

Hotels Events Upsell Occupancy 105

SiteMinder

FEBRUARY 29, 2024

This training covers a wide range of areas including customer service, communication, problem-solving, and operational management. Broadly, they include: To instil a customer-first mindset among staff, ensuring they can provide personalised, courteous, and efficient service.

Hospitality 52

Hospitality Services Hotels Events 52

Hotel Business

NOVEMBER 27, 2023

Adding in-room voice-enabled devices can automate those services, eliminate inefficiencies, save time and money, while providing guests with more timely service. Voice-enabled smart speakers allow hotel operators to upsell services to generate new revenue.

Business 64

Business Services Operations Upsell 64

SiteMinder

SEPTEMBER 4, 2023

Bringing Thai warmth and charm to life, Chatrium offers guests a crafted culture, luxurious space and charismatic services. From exquisite rooms, amazing dining options, and fabulous event venues, Chatrium is truly a premium accommodation choice. Our dedicated staff are not just employees but ambassadors of hospitality.

Operations 98

Operations Revenue Hotels OTA 98

Boutique Hotel News

NOVEMBER 2, 2022

Consumer expectations have changed; luxury guests demand experiences that incorporate more than high thread count and 24-hour room service. To thrive, hoteliers need to view their property holistically and consider how to monetise their wide range of products and services. Hotels need to be more Selfridges. . A digital-first world.

Retail 52

Retail Shopping Services Consumer 52

Catala Consulting

JULY 30, 2023

Some resorts also turn to outsourced revenue management services. TRevPAR Optimization: Besides room revenues, optimizing additional revenues from services such as dining, spa treatments, and unique experiences is crucial for overall revenue growth.

Revenue Management 52

Revenue Management Revenue Resorts Management 52

SiteMinder

MAY 6, 2024

Boost bookings with SiteMinder’s booking engine Uncover how SiteMinder not only facilitates direct bookings from customers, but also improves your ability to upsell and maximise guest loyalty. Location features: Easy access to maps and location-based services to assist travellers in finding the motel easily.

Motels 52

Motels Hotels Operations Upsell 52

SiteMinder

NOVEMBER 14, 2023

What is room service? Room service is a hallmark of luxury and convenience in the hospitality industry. Typically available at medium to large hotels, room service operates much like a restaurant, but with the added benefit of delivering directly to a guest’s door.

Services 59

Services Dining Hotels Revenue 59

Hotel Business

MAY 11, 2023

In the age of advanced AI language models like ChatGPT, hotel visits are likely to undergo several notable changes, driven by enhanced communication and improved service offerings. This will result in more efficient hotel operations and improved overall service quality.

Hotels 64

Hotels Services Upsell Marketing Strategy 64

SiteMinder

SEPTEMBER 6, 2023

Enhanced guest experience : Last-minute bookings give you an opportunity to impress – and provide relief to – a new segment of clientele with your impeccable service, potentially turning them into loyal customers. Elevate the guest experience and free your staff to focus on delivering exceptional in-house services.

Overbooking 98

Overbooking Occupancy Revenue Hotels 98

SiteMinder

SEPTEMBER 6, 2023

Once a booking is made, automated emails kick in, confirming the reservation and even suggesting add-ons like room upgrades or dining options. Those who book directly are often: More invested in your property; More likely to engage with your services; and ultimately, More inclined to leave a glowing review.

Hotels 98

Hotels Revenue Occupancy Services 98

SiteMinder

AUGUST 29, 2023

Ancillary revenue is when you earn income from additional services or products offered at your hotel. Maybe it’s a relaxing spa treatment after a long day, a convenient shuttle service to the local attractions, or a romantic dinner at your in-house restaurant; whatever makes the stay at your hotel special for guests.

Ancillary Revenue 52

Ancillary Revenue Revenue Hotels Services 52

Hotelier Magazine

JANUARY 24, 2024

This allows a hotelier to] for instance, know what motivates guests to spend at the restaurant or, conversely, how to encourage locals dining at your restaurant to recommend your hotel to their friends. “A This knowledge helps to better customize service, as well as to anticipate demands.

Business 59

Business Hospitality Email Marketing Management 59

Inn Quest

JUNE 8, 2023

Gone are those days when a friendly concierge staff was the peak of personalized service. Rather than replacing human interaction, AI enables professionals to provide better service while making time for establishing connections. Are you curious about the latest trends and impact of AI in the hospitality industry?

Hospitality 54

Hospitality Upsell Services Operations 54

Little Hotelier

MARCH 20, 2023

A hotel chatbot is completely automated and is either run by artificial intelligence (AI) or from pre-defined rules, whereas live chat still connects a user to a real customer service representative. Hotels can take the same approach to selling rooms, upselling guests, and selling extras.

Hotels 64

Hotels Consumer Operations Services 64

SiteMinder

JANUARY 8, 2024

This can involve the management of anything related to the hotel industry and requires knowledge of distribution strategy, finance and accounts, customer service, staff management, marketing, catering management, hotel administration and more. It can take time to get everything right and as we can see there’s a lot to be aware of.

Operations 59

Operations Management OTA Hotels 59

SiteMinder

JANUARY 8, 2024

This can involve the management of anything related to the hotel industry and requires knowledge of distribution strategy, finance and accounts, customer service, staff management, marketing, catering management, hotel administration and more. It can take time to get everything right and as we can see there’s a lot to be aware of.

Operations 52

Operations Management OTA Hotels 52

Hotel Operations

JULY 21, 2023

Sea Island is an iconic southern resort that was founded in 1928 and its expansive property includes 16 different dining outlets and a wide range of recreational activities from golf to tennis to water sports to hunting and nature programming.

Resorts 52

Resorts Revenue Revenue Management Business 52

Inn Quest

MARCH 1, 2023

The front desk’s function in guest services The front desk is the focal point of guest customer service and communication, significantly impacting how guests feel and respond. Aim for an equilibrium between promotional and service communications. If everything is in place when your guests arrive, they will be delighted.

Upsell 87

Upsell Services Revenue Management 87

Social Hospitality

JULY 25, 2022

Kiosks also offer greater ordering accuracy and provide great upselling opportunities with intuitive recommendations. Chatbots can take orders, upsell, provide suggestions, make reservations, offer promotions, collect feedback, and even process payments. POS Systems & Integration Across Platforms.

Upsell 147

Upsell Business Sales B2B 147

Hotelier Magazine

MARCH 11, 2024

Within the word’s comprehensive definition as products or services that enhance an individual’s health or well-being, there are applications for traditional spas, the guestroom, F&B, M&E and activities. Moreover, these upgrades can help to sell day passes to locals to further bolster the revenue mix.

Revenue 59

Revenue Upsell Branding Services 59

SiteMinder

AUGUST 30, 2023

A hotel package is a curated bundle of amenities, services, and experiences designed to enhance a guest’s stay while offering added value. Here’s why they’re beneficial: Revenue diversification Hotel packages allow you to diversify your revenue streams by upselling various services and amenities.

Hotels 98

Hotels Revenue Services Business 98

Hotel Business

NOVEMBER 15, 2022

Hotels can deliver better service with a fully mobile platform, robust automation, mobile guest check-in and automated upsells that drive ROI. Chain management: Now, hotel groups, brands and management companies can seamlessly manage their entire chain, while delivering on unique concepts and service standards, the company reports.

Scale 52

Scale Upsell ROI Management 52

Cloudbeds

FEBRUARY 28, 2024

When travelers book on your website, you can upsell them to premium rooms and cross-sell onsite services and add-ons like breakfast, dining, spa, and recreation. SHR’s Windsurfer CRS is popular with hotel groups, offering revenue management software, a customer relationship management (CRM) system, and call center services.

Revenue Management 98

Revenue Management Revenue Hotels Operations 98

Inn Quest

MAY 11, 2023

Bundling: Thereafter, using bundling as hotel pricing strategies helps boost the perceived value of their services and persuade guests to spend more money. Hotels can attract customers looking to save money by offering a bundle that combines services and amenities at a discounted rate.

Revenue 88

Revenue Occupancy Hotels Market 88

StayNTouch

NOVEMBER 16, 2022

But a “direct-forward” approach also comes with costs, as hotels will have to spend more on customer acquisition, online marketing, and guest services, and may face an initial drop in occupancy from the loss of exposure from OTAs. It’s also critical to empower your staff to deliver the best service they can.

OTA 52

OTA Hotels Revenue Overbooking 52

Social Tables

DECEMBER 27, 2018

Cultural interactions, local dining, experiential travel, and team-building activities are all in the mix. This adds value for the planner by helping them better meet their event objectives, while adding value for the hotel or venue as an upselling technique. not cost-, time-, or conflict-related). Click To Tweet.

Events 167

Events Business Scale Consumer 167