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InterContinental Brisbane opens with new lobby bar and club lounge

Hotel Management

“To be part of Brisbane’s transformation ahead of the 2032 Olympics and Paralympics is a privilege, particularly in helping to shape its tourism and hospitality scene by offering an exciting, culturally rich stay experience for local and international guests alike.”

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The Impact of AI on Scaling Personalized Guest Experiences

Social Hospitality

In the hospitality industry, AI is changing how businesses cater to their guests, enabling smarter and more personalized interactions. Understanding AIs Role in Hospitality AI tools have become a valuable resource in hospitality, helping businesses deliver more personalized experiences to their guests.

Scale 236
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Singapore Airlines’ SilverKris Business lounge at Changi is a pre-flight delight

Hotel Management

Customers can enjoy thoughtfully curated product offerings and experience the signature Singapore Airlines hospitality, all within a comfortable and restful environment, ensuring that they are refreshed and ready for their journey, he said.

Business 227
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AI’s Game-Changing Role in Hotels

Hotel Management

As hotels and related hospitality businesses increasingly adopt AI technologies, they are enhancing service quality through automation and personalisation – essential for maintaining a competitive edge in a rapidly evolving marketplace. AI also is transforming back-of-house operations.

Hotels 263
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Transforming Hospitality Experiences: Unleashing the Power of ChatGPT in the Industry

Speaker: Joseph Guszkowski - Senior Technology Editor, Restaurant Business | Jay Ashton - National Brand Activation Manager, Sysco | Dan Maimone - Global Director of Customer Success Operations, Harri

ChatGPT has made a significant impact on the hospitality industry, particularly in restaurants, by revolutionizing customer interactions and improving overall experiences. Don't miss out on this exclusive panel, where three restaurant thought leaders will share their insights on the benefits and applications of ChatGPT.

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Tuan Sing Holdings repositions Perth hotel to capture long and short-stay market

Hotel Management

Dining options include a daily buffet breakfast, fresh lunch options and a lobby bar. Positioning itself to cater to both long and short-stay travel needs, the property now offers a mix of traditional hotel rooms and apartment-style layouts, including standard king and queen rooms, studios, and expansive one- and two-bedroom options.

Marketing 130
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Key appointments: Langham Hospitality Group, Sheraton Grand Sydney Hyde Park and more

Hotel Management

LHG appoints Chief Operating Officer Kevin Robinson has taken up the position of Chief Operating Officer at Langham Hospitality Group (LHG), effective 14 April 2025. Robinson brings over 30 years of hospitality leadership to the role, returning to the Group after previously leading The Langham, Chicago during its pre-opening phase in 2011.