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5 Game-Changing Advantages of Automated Customer Service for Hotels

AskSuite

According to PwC, 70% of consumers now expect companies to offer self-service options, and the travel and hospitality sector ranks among the top industries adopting AI to meet this demand. Below, we explore the top 5 proven advantages of automated customer service for hotels and resorts — backed by real results. Let’s check it out!

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Beyond Vanity Metrics: How Hoteliers Can Measure Social Media Impact

BCV

Consumers are also more discerning, looking for authenticity and relevance rather than mass marketing. Booking conversions help determine ROI It indicates how often does the content / messaging compel your target customer book your hotel room, or take another action such as signing up for newsletter or a loyalty program.

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How AskFlow is helping hotels increase direct bookings and optimize the guest experience in Latin America

AskSuite

In this article, we explain how AskFlow supported Hotel Villa Huapi and Los Lagos Resort Hotel in streamlining manual processes and delivering smooth, high-quality service via automated reservation follow-up workflows. Manually following up with each request consumed considerable time, preventing the team from also focusing on guest service.

ROI
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TakeUp Launches “Why This Rate” Feature to Deliver Pricing Transparency for Independent Hotels

Hospitality Tech

6/17/2025 HITEC 2025: HCN Offers Magazines to Leading Hotels and Resorts for Guests Hotel Communication Network (HCN) continues to evolve its hotel guest experiences by offering access to a catalog of global magazine brands free of charge to leading hotels and resorts via its AI Concierge ad-supported tablet platform.

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Nomadix Launches Energy Management Solution to Reduce Properties’ Operational Expenses and Enhance Sustainability

Hospitality Tech

The Nomadix solution is one of the lowest cost-of-ownership offerings on the market, while also achieving a quick return on investment (ROI). Energy management systems (EMS) are high-impact investments that deliver proven value and a measurable ROI. Early adopters include luxury resorts, casinos, and lifestyle hospitality groups.

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HITEC 2025: PPDS Debuts135” Foldable and Height Adjustable Philips Unite LED 6000 Series All in One display

Hospitality Tech

Energy efficiency without compromise Continuing PPDS’ relentless focus on delivering energy conscious solutions for the industry, and supporting customers with their sustainability goals, the Philips Unite LED 6000 Series All In One includes the company’s ultra-low standby mode, consuming less than 0.5

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HITEC 2025: Infor, Plusgrade Integration Creates Upsell Opportunities for Hotels

Hospitality Tech

Energy efficiency without compromise Continuing PPDS’ relentless focus on delivering energy conscious solutions for the industry, and supporting customers with their sustainability goals, the Philips Unite LED 6000 Series All In One includes the company’s ultra-low standby mode, consuming less than 0.5