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These MVP brands are growing their share of consumer spending through quality, trust, and serviceânot just price cuts. consumers exhibit value-seeking behavior, cutting costs and hunting for deals across sectors from travel to grocery. Key takeaways Value-seeking is now mainstream : 4 in 10 U.S. billion annually per grocery chain.
For hotel staff, the combined power of IRISâs intuitive mobile ordering and the Alliants Experience Platform - including its Concierge and Messaging modules - streamlines the management of guest requests, reduces administrative workload, and eliminates time-consuming manual processes. A Demo of VAIA can be viewed here.
Why it’s a problem: Slow response times signal poor service and can push your listing lower in OTA search results. STAAH’s ReviewMinder AI is free of charge for all subscribers to the service. Use STAAH to assign and control rate visibility by channel , keeping your pricing structure clean and intentional.
Among 2,000 American travelers surveyed, 70% say theyâd prefer to use a hotel app or self-service kiosk over a traditional front desk. Analysis: What This Means for Hotel IT Roadmaps This data validates a growing imperative: self-service is not a luxury featureâitâs the new baseline. A Demo of VAIA can be viewed here.
To earn more bookings from these adrenaline-hungry adventurers, you need to make an intentional effort to communicate the activities available around your hotel, and, ideally, that your team can handle all of their excursion bookings and arrange their itineraries.
Consumers are also more discerning, looking for authenticity and relevance rather than mass marketing. For hotels, this means shifting from vanity metrics to data that reflects real interactions, guest intent, and conversions. Identify trends in guest feedback to refine services and marketing.
According to a BrightLocal survey, 87% of consumers read online reviews before making a booking decision. A study by Epsilon found that 80% of consumers are more likely to book with brands that offer personalized experiences. Diversify your marketing efforts to maximize exposure and engagement.
Brands, will succeed current Chief Executive Officer David Gibbs, who, in March 2025, informed the Board of Directors of his intention to retire in the next year after 37 years with the Company and a successful tenure as CEO. Turner, who currently serves as Chief Financial & Franchise Officer for Yum! Turner has served as Yum!
Why it’s a problem: Slow response times signal poor service and can push your listing lower in OTA search results. STAAH’s ReviewMinder AI is free of charge for all subscribers to the service. Use STAAH to assign and control rate visibility by channel , keeping your pricing structure clean and intentional.
Itâs the start of a platform experience that removes friction, reinforces people, and keeps the focus where it belongs: on service.â The Staff Collaboration Suite includes: Chat â Real-time messaging for hotel teams, embedded into the same system they use to manage schedules, tasks, and service. A Demo of VAIA can be viewed here.
Itâs the start of a platform experience that removes friction, reinforces people, and keeps the focus where it belongs: on service.â The Staff Collaboration Suite includes: Chat â Real-time messaging for hotel teams, embedded into the same system they use to manage schedules, tasks, and service. A Demo of VAIA can be viewed here.
AI-powered personalization tools handle tasks that used to consume staff time, such as sorting guest data or sending personalized offers. Customized communication : AI chatbots can integrate with CRM systems to greet returning guests by name, recall past stays, and recommend relevant services throughlive chat or messaging apps.
With CPI, we can enable faster check-ins, touchless payments, and a more secure, PCI DSS-compliant environment for all our properties.â With CPI, Wyndham franchisees can leverage: Scalable payment services that can rapidly adjust to fit a growing hotelâs needs.
Yet without a robust attribution model, it’s difficult to quantify which touchpoints are actually driving direct bookings and which ones are simply consuming budget. Evidence-Based Action, Not Intuition Hospitality managers often operate under pressure, needing to make rapid decisions about staffing, pricing, and service delivery.
Yet without a robust attribution model, it’s difficult to quantify which touchpoints are actually driving direct bookings and which ones are simply consuming budget. Evidence-Based Action, Not Intuition Hospitality managers often operate under pressure, needing to make rapid decisions about staffing, pricing, and service delivery.
Tech-Powered Transformation Amid this rapid growth, Kekeâs is embracing technology to improve service and streamline operations. This eliminates the need for manual data entry, reduces errors, and speeds up service across busy QSR environments. âPartnering with PAR allows us to bring that philosophy into the digital age.
It is important to us that we meet our ambitions of true net zero carbon, by producing more energy than we consume over an annual period. Our intentions are to meet the 2050 standards when they come out and at this stage we are confident that we will. “As
Brands, will succeed current Chief Executive Officer David Gibbs, who, in March 2025, informed the Board of Directors of his intention to retire in the next year after 37 years with the Company and a successful tenure as CEO. Turner, who currently serves as Chief Financial & Franchise Officer for Yum! Turner has served as Yum!
Martin: We recognized the increasing consumer focus on health and wellness as an integral part of their living spaces, backed by trends in luxury real estate and wellness spending. Additionally, personalized services like biannual health coaching and access to the latest wellness tools ensure a holistic, wellness-first lifestyle.
Tasks deemed suitable for AI include repetitive, data-intensive, or time-consuming duties such as summarizing policies, creating schedules, verifying paychecks, and approving time-off requests. Tech-Powered Transformation Amid this rapid growth, Kekeâs is embracing technology to improve service and streamline operations.
Whatâs being reclaimed isnât just volume â itâs high-intent reservations that were already in motion, simply interrupted. But it points to a clear trend: todayâs cautious traveler often needs a little extra reassurance to move from intent to action â and small, well-timed nudges are helping hosts recover significant revenue.
In other words, how can technology be used to enable change and scale service efforts? Value: The Hapi team and our solutions create unparalleled value for hoteliers and hospitality technology providers by removing the time-consuming and often frustrating process of integrating divergent systems.
The gesture wasn’t grand or scripted, but it was intentional and personal. It’s sustained not by intention alone, but by structured, lived behaviors. New hires didn’t just learn the steps of service. The core concept was to take intentional time to share guest insights, operational priorities and team feedback.
Since migrating to SIHOT, fidelis hospitality has successfully introduced self-service check-in kiosks, direct online bookings, integrated Electric Vehicle (EV) charging payments, and centralised guest billing. With a small team, it is time-consuming to monitor multiple partners â this leads to failures and problems.
It was a full service, DoubleTree. Ryan Embree: And know, the conversations I’ve had, Brian, with these individuals, it’s also, you know, building something from the ground up, founding something, everything is intentional, right? And the HR director called me into his office. I said, well, yeah.
Whatâs being reclaimed isnât just volume â itâs high-intent reservations that were already in motion, simply interrupted. But it points to a clear trend: todayâs cautious traveler often needs a little extra reassurance to move from intent to action â and small, well-timed nudges are helping hosts recover significant revenue.
Stages of the Buyer Journey Awareness : Consumers identify a need and seek information through research, social media, and peer recommendations. Implement AI-powered chat or live chat to answer questions in real time, recommend resources, and capture intent signals for follow-up. Use co-creation and UGC to empower consumers.
We see huge potential to help drive automation, efficiency and consistent quality in the quick service restaurant space." Whatâs being reclaimed isnât just volume â itâs high-intent reservations that were already in motion, simply interrupted. So far this year, over 300 bookings have been recovered this way, totalling $1.2
Today, more than 150,000 advertisers â from global CPG leaders and Fortune 500 retailers to local restaurants â use the platform to reach high-intent customers, drive incremental sales, and grow their businesses. âVAIA represents the future of hospitality service,â said Mark Cederloff, CEO of VSR.
The brand is focused on delivering the fundamentals of seamless business and leisure travel, including clean, comfortable rooms, breakfast, free Wi-Fi and friendly service with a localised design. The post Marriott launches midscale brand for value-conscious consumers appeared first on Hotel Management.
Consuming this content can disempower you and infect you with weak ideas and beliefs. Content Worth Consuming. The intention of the content you consume is a large part of how you know whether or not it is useful to you. The post Being Intentional in What You Feed Your Mind appeared first on The Sales Blog.
This follows the Australian Competition and Consumer Commissions (ACCC) Draft Determination on 18 February indicating its intention to authorise the airlines integrated alliance, with final approval expected in March or April 2025.
This is especially true for the future luxury consumers, often referred to as the Millennials and Gen Z, or even more precisely HENRYs (‘High earners, not rich yet’). This younger group of would-be spenders are developing a different approach to the idea of what a luxury brand should entail compared to the older generations of consumers.
In 2024, the most-sought-after hotel assets will continue to be luxury properties, as well as those in the select-service and extended-stay sectors. Cities that focus on intentional tourism and leverage technology will garner long-term investor interest, with foreign capital likely to be the most acquisitive in 2024.
Fifty years ago, Ibis democratised travel by introducing the concept of economy hospitality, providing guests with friendly service, great design, consistent quality – all at an affordable price,” said Ibis Global Brand President, Jean-Yves Minet.
With AI on the rise, there is also an opportunity to enhance customer service through advanced chatbots and virtual assistants that can handle a wide range of inquiries, from booking reservations and answering questions about amenities. Beyond keywords, SEO should focus on intent-based searches, are they a seafood haven?
By leveraging a strong SEO strategy, you can turn Google searches into new leads and capture customers’ attention looking for your specific financial services. These terms and phrases should tie back to what consumers are searching for as they look for businesses in your industry.
When someone uses voice search to find services “near me,” local SEO helps your business appear first. Ensure your contact information, operating hours, and services are up-to-date. Encourage satisfied customers to leave reviews by sending follow-up emails or texts after a purchase or service.
Be intentional with placement–leverage the data and paid media. Lean in on new consumer behaviors–understand what’s driving interest and use it. Deliver excellent customer service offline and online–the power of people and personal response builds relationships.
These interactions will then leave a lasting impression on consumers. These experiences blur the lines between the physical and digital worlds, opening up new avenues for consumer engagement. Harnessing the Power of Artificial Intelligence As digital marketers delve deeper into the Metaverse, personalization becomes paramount.
He continued, “While consumers continue to drive demand toward customizations and unique experiences, cities like ‘Chucktown’ that seek new development, and brands like Element that cater to extended-stay guests and seasoned business travelers, are what make guest experiences memorable and unique.
Sydney, Australia – SiteMinder, the world’s leading open hotel commerce platform, has released the 2023 edition of the world’s largest consumer research on accommodation, which reveals that 91% of travellers intend to travel at least the same amount as they did over the past year, including at least 1-in-2 (57%) who intend to travel more.
A Google search brings up the ten best results that search engine algorithms decide based on your intent. You can hire an experienced agency that offers trusted Google Ads services to accomplish this without hassle. Clearly communicate what sets your product or service apart from competitors. And then, proceed accordingly.
The need to be attuned to the traveler’s needs is underlined by findings that 53% of consumers are likely to spend with companies if they trust they’ll get what they were promised. Some of the signals impacting this score will include staff and service ratings, cleanliness ratings, relocation rates, amenity ratings and more.
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