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JLL’s Hotels and Hospitality Group is projecting a 15% to 25% increase in global hotel investment volume compared to 2024, according to the companys latest Global Hotel Investment Outlook. Through November 2024, global hotel demand reached a staggering 4.8 Global hotel investment volume reached $57.3
Radisson Hotel Group Chief Development Officer, Development, Asia Pacific, Ramzy Fenianos, discusses how the group is capitalising on demand for mixed-use and dual-branded hotel developments. The post Exclusive: RHG taps into strong investor and consumer appetite for mixed-use developments appeared first on Hotel Management.
DALLAS, Texas—G6 Hospitality, the parent company of Motel 6 and Studio 6, announced the launch of the new My6, a revamped consumer app with an advanced AI personalization feature for customers.
In HM’s 2025 Australasian Development Outlook, Trilogy Hotels Chief Executive Officer, Scott Boyes, shares key opportunities and insights into Australasia’s evolving hotel development landscape. The premium and experiential hotel segments present compelling opportunities.
Pan Pacific Hotels Group (PPHG) has become the first hospitality group in the Oceania region to achieve multi-site certification from the Global Sustainable Tourism Council (GSTC) across its entire Australian portfolio.
The backstory is that online travel agencies are incredibly convenient for consumers and incredibly expensive for hotel companies like Accor. Skift Take: Accor is running ads for its loyalty program that star footballer Kylian Mbappé. The goal is to drive more direct bookings. Read the Complete Story On Skift
Skift Take: The new startup Journey faces significant challenges in building consumer adoption and achieving the necessary scale to compete with established loyalty programs. But its notable backers believe it's addressing critical pain points in today's loyalty system. Sean O'Neill Read the Complete Story On Skift
TFE Hotels is celebrating a milestone in its journey to net zero emissions by 2050, with Quincy Melbourne becoming the first hotel in Victoria to achieve NABERS Climate Active Carbon Neutral Building certification.
These MVP brands are growing their share of consumer spending through quality, trust, and serviceânot just price cuts. consumers exhibit value-seeking behavior, cutting costs and hunting for deals across sectors from travel to grocery. Key takeaways Value-seeking is now mainstream : 4 in 10 U.S. billion annually per grocery chain.
Despite floods in northern Queensland and Tropical Cyclone Alfred in south-east Queensland, Accors hotels in Queensland are recording a 30% increase in Easter long weekend bookings, when compared to the same time leading up to Easter in 2024. Victorian hotels are also high on the popularity scale, with 39% growth year-on-year.
The ruling, which followed a lawsuit filed by the American Hotel & Lodging Association (AHLA) and other business groups, is a major relief for small businesses across the country, particularly as operating […] The post Working Overtime to Support Hoteliers: AHLA Advocacy Helps Control Labor Costs and Create Consumer Confidence appeared first (..)
Strong loyalty programs help hotel brands lower customer acquisition costs, increase direct-to-consumer access, and offset occupancy shortfalls during shoulder periods and weaker economic conditions.
According to SOCi’s 2025 Consumer Behavior Index (CBI), younger consumers are building a new model of local discovery for hotels that is fueled by platform-hopping, peer validation and real-time research. Consumers, especially younger ones, are assembling the full picture themselves, platform by platform.
Choice Hotels International has secured a long-term distribution and master franchise agreement with a key player in Chinas hospitality scene, SSAW Hotels and Resorts, which sets the foundation for a major expansion in China. SSAW intends to develop 100 new hotels in China under these two brands within five years.
In an era of rapid technological advancement and evolving consumer expectations, the hotel industry stands at a crossroads. Long-standing challenges such as overworked staff, outdated systems, and resistance to change have left many establishments struggling to keep pace with the dynamic hospitality landscape.
And hotels and resorts have definitely caught on to this, offering tons of discounts to get people to book. With the advancement of tech, data analytics, and changing consumer behavior, you may not need to lean on aggressive discounts to drive performance. Okay, so we all love a good deal, right? So, what else can you do?
According to PwC, 70% of consumers now expect companies to offer self-service options, and the travel and hospitality sector ranks among the top industries adopting AI to meet this demand. Below, we explore the top 5 proven advantages of automated customer service for hotels and resorts — backed by real results. Let’s check it out!
By Rosanna Caira and Amy Bostock TORONTO — The 2025 Hotel Association of Canada (HAC) Conference was held June 16 and 17 at the Westin Ottawa. Emmett Borg from Google shared that hotel-related searches in Canada now exceed 300 million annually. searches for Canadian hotels also remain strong. Luxury travel is growing 1.2
Hotels rely on OTAs like Booking.com, Agoda, and Expedia to stay visible and fill rooms. But while these platforms drive bookings, they can also cause unintended revenue loss — not because the platforms are flawed, but because of avoidable mistakes in how hotels manage them. It’s one of the highest-ROI investments a hotel can make.
According to SOCiâs 2025 Consumer Behavior Index, Gen Z consumers increasingly rely on TikTok, Reddit, Yelp, and Instagramârather than a single search engineâto research and assess hospitality options. Key takeaways Fragmented discovery: Gen Z hotel shoppers no longer follow linear search paths. weve got you covered.
In today’s evolving travel landscape, understanding the diverse needs and preferences of travellers is crucial for hotels to attract and retain loyal guests. Take a look at 5 hotels that take guest experiences to the extreme 2. For example, I recently visited a spa hotel with my children.
At the 2025 HSMAI Commercial Strategic Conference, leaders from Crescent Hotels, Expedia Group, and Booking.com highlighted how OTAs offer not just distribution, but data-driven insights, technology tools, and strategic partnerships that can significantly enhance hotel performance and guest engagement in the age of AI.
In an industry where guests rely on reviews, social proof, and online buzz to choose where they stay, managing how your hotel is perceived can mean the difference between empty rooms and steady bookings. Doing so will wonderfully serve your hotel for the better and provide substantial benefits.
Following a landmark year for Small Luxury Hotels of the World (SLH), which saw 80 new additions to its global portfolio of independently minded boutique properties, SLH is looking to expand its footprint in Australia and New Zealand. Next year, we’ll get more signings into Australia and New Zealand.
Hyper-personalisation drives decisions: AI matches destinations and hotels to individual preferences: eco-conscious travelers see sustainable picks; families get kid-friendly options; prices, weather, and current events adjust suggestions in real time. Hotel visibility must be optimised across all of them. weve got you covered.
SOCi’s latest Consumer Behavior Index reveals how platform-hopping, peer reviews, and social discovery are reshaping how younger consumers choose hotels—and why legacy marketing strategies no longer cut it.
The world of hotel digital marketing is evolving rapidly. To remain competitive, hotels must adapt to the evolving expectations of tech-savvy travelers, who are increasingly demanding personalized guest experiences. What Are the Key Hotel Marketing Trends for 2025? What Role Does Personalization Play in 2025 Hotel Marketing?
For independent and boutique hotels without big-brand muscle, the problem is particularly acute. As new distribution channels emerge almost daily, hotels face a pressing need to rethink their pricing and channel strategies. weve got you covered.
Hospitality.today⢠Topics Subscribe Topics ⺠Hospitality ⺠Distribution How OTAs are shaping hotel distribution in 2025 Booking.com and Expedia dominate Google rankings, while regional players quietly chip away with lower prices Jun 24, 2025 The latest World Parity Monitor by 123Compare.me Get the full report at 123Compare.me
A hospitality experience is a service encounter that guests have with a hospitality business like a hotel. In short, any interaction that a guest has with your hotel. Learn more Why does hospitality experience matter for small hotels? As such, it can have a huge effect on the ongoing success of your hotel business.
Cloudbeds, a leading hospitality software platform, has published a new report, âThe Signals Behind Hotel AI Recommendationsâ , shedding light on how hotels are ranked and surfaced in these generative AI search environments. As AI tools shape travel searches, traditional SEO must evolve to stay relevant. weve got you covered.
The travel and hospitality sector, in particular, has recalibrated its outlook for the year, with some global hotel brands lowering their RevPAR guidance as they navigate the current climate with a mix of caution and quiet confidence. Much of this is being buoyed by a continuation of consumer prioritisation of travel.”
For hotels, this marks both a challenge and an opportunity: the traditional path to booking is fragmenting, and winning the guest now requires being visible, accessible, and responsive across multiple AI-driven touchpoints. From transactional to conversational: Hotel marketing must shift from selling rooms to building relationships.
For Hotels For Professionals For Education Solutions Courses Certifications Immersive Learning Baseline Integrations Ritrovo Integration Maestro Integration Pricing Hotels and Education Individuals Resources News and Insights Tech.Ex Cost-Effective : Hotels save on the costs associated with stocking and maintaining minibar contents.
With generative AI tools, your existing hotel images (guest rooms, lobbies, restaurants, pools, and more) can be instantly adapted for any occasion. Instead of planning time-consuming shoots or relying on generic stock photos, you can generate tailored, on-brand visuals in minutes. ai-generated photo 2. ai-generated photo 2.
If your hotel isn’t reaching travelers through mobile, you’re missing critical opportunities to connect and convert. With the travel industry reshaped by digital habits, hotel mobile marketing has emerged as a must-have, not a nice-to-have. Get My Free Audit Should My Hotel Use Mobile Marketing?
What are the trends you are seeing in hotels? Hyper-Personalised Guest Experiences: Advancements in artificial intelligence (AI) and data analytics are enabling hotels to offer highly personalised services. Events bring How important is F&B in your hotels and are you seeing any trends there?
Get the full story at Cendyn Related must-reads The signals behind hotel AI recommendations - Cloudbeds reveals why branded hotels dominate AI resultsâand what independent properties must do to stay visible in a world beyond Google. A good CTA uses active language and makes it easy for users to click. weve got you covered.
Casa Salles is an exclusive boutique hotel in Tequila, Jalisco, Mexico. Located near the El Tequileño distillery, an iconic brand with a rich tradition in the region, the hotel was originally designed for distillery visitors only but opened its doors to the public in 2020 and has since become a popular destination.
It is an emerging trend reshaping the travel and hotel industries. The hotel industry has quickly recognized the economic potential in aligning itself with sports tourism. Hotels that recognize and address these needs are building guest loyalty and increasing repeat visits. Well done, Gregg. That’s trillion with a T.
âWhy This Rateâ puts an end to that and allows independent hoteliers to compete with larger hotel brands. Future updates will expand this capability to uncover longer-term patterns in price sensitivity across weeks and seasons, further empowering hotels to plan strategically and price smarter. waking hours in the hotel room.
Despite these concerns, the global hospitality robot market is projected to more than triple by 2030, driven by cost savings, contactless service demands, and increasing consumer acceptance. For hoteliers, the real transformation may lie not at the front deskâbut in invisible, AI-powered back-end systems quietly reshaping operations.
hotel markets in recovery. will gradually raise hotel worker wages from $20.32 to $30/hour by 2028, affecting hotels with 60+ rooms. Industry rebellion: Hotel owners are petitioning to suspend the ordinance and threatening to cancel service offerings, renovations, and room allocations for the Olympics.
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