This site uses cookies to improve your experience. To help us insure we adhere to various privacy regulations, please select your country/region of residence. If you do not select a country, we will assume you are from the United States. Select your Cookie Settings or view our Privacy Policy and Terms of Use.
Cookie Settings
Cookies and similar technologies are used on this website for proper function of the website, for tracking performance analytics and for marketing purposes. We and some of our third-party providers may use cookie data for various purposes. Please review the cookie settings below and choose your preference.
Used for the proper function of the website
Used for monitoring website traffic and interactions
Cookie Settings
Cookies and similar technologies are used on this website for proper function of the website, for tracking performance analytics and for marketing purposes. We and some of our third-party providers may use cookie data for various purposes. Please review the cookie settings below and choose your preference.
Strictly Necessary: Used for the proper function of the website
Performance/Analytics: Used for monitoring website traffic and interactions
Skift Take: Cancellations and no-shows for hotel reservations tend to be higher in summertime, which can significantly impact revenue for hotels and travel management companies (TMCs). Slicing and dicing data more granularly leads to better forecasting and may reduce potential revenue losses.
Skift Take: With key airports closed and flights canceled, the worry now is how far the disruption could spread and how long it might last. Read the Complete Story On Skift
Skift Take: IHG has petitioned to cancel Marriott's newest trademark, City Express by Marriott. IHG feels the name is just a little too close for comfort to its own popular hotel brand, Holiday Inn Express? Sean O'Neill Read the Complete Story On Skift
Skift Take: Today's briefing tells listeners about slowing hotel sales, storm-threatened flights, and a ban on unmarried couples at Oyo. Rashaad Jorden Read the Complete Story On Skift
The impacts of Cyclone Alfred have been far reaching with the hospitality industry significantly affected by mass cancellations, according to the latest CoStar STR data. The post Brisbane shows resilience in aftermath of Cyclone Alfred, STR reports appeared first on Hotel Management.
Trip cancellations throughout December resulted in a sharp drop in occupancies, from mid-70% down to 30%, equating to millions of dollars of lost revenue, according to Accommodation Australia CEO, Michael Johnson. “All
Drury Hotels Company LLC has opened the Drury Plaza Hotel Chattanooga Hamilton Place, the company’s first property in the market and fifth in Tennessee. The hotel features 210 guestrooms and suites and more than 2,500 square feet of flexible meeting space.
What is a hotelcancellation policy? A hotelcancellation policy outlines the terms under which a guest can cancel their booking without incurring a penalty, as well as those scenarios where there will be a fee associated with a cancellation.
Why Hotel Packages Work When travellers book accommodation, they’re often looking for more than just a bed. That’s where hotel packages come in. According to Expedia Group, packages often increase booking lead time, reduce cancellation rates, and boost total spend per guest by up to 30%.
What is a hotelcancellation policy? Hotelcancellation policies offer hotel guests the opportunity to cancel their booking up until a certain amount of days before check-in. Once this date has passed, the hotel might charge the guest a set cancellation fee, a percentage of the booking, or the full amount.
For years, the gold standard guiding business strategies for hotels has relied heavily on historical data, analyzed a few times a year (at best), making it difficult to swiftly respond to changing market conditions. For hotels, this includes making dynamic rate suggestions and identifying segments and offers for marketing campaigns.
A bed bank is a business-to-business (B2B) travel provider that connects hotels with travel distributors, such as online travel agencies (OTAs) and tour operators. Serving as intermediaries in the travel industry, bed banks enable hotels to increase occupancy without directly managing complex distribution channels.
What is the Booking.com cancellation policy? The Booking.com cancellation policy outlines the terms and conditions that apply when a guest cancels a reservation at your hotel. It includes specifics about refund procedures, penalties, and fees associated with cancellations.
Chargebacks are recurring in the hotel industry, costing hotels time and money. Studies show that hotels lose up to 20% of their annual revenue to chargebacks caused by guest disputes, unclear cancellation policies, and OTA-related miscommunication. Common Causes of Chargebacks 1.
This shift in travel priorities presents a unique opportunity for hotels to cater to this growing desire for in-room nirvana. Market to the Zillennial Desire: Social Media Campaigns: Social media platforms like Instagram and TikTok are perfect to showcase your hotel’s luxurious bedding, inviting ambiance, and enticing in-room amenities.
What is the Expedia cancellation policy? Expedia provides a cancellation policy that allows users to cancel or modify their reservations without any charges or penalties within the first 24 hours. Knowledge of Expedia’s refund policy is a crucial aspect of managing a small hotel business effectively.
With global markets fluctuating amid concerns over the potential impact of international tariffs, the discretionary spend of consumers and their travel budgets
Drury Hotels ‘ newest property, Drury Plaza Hotel North Charleston, is now under construction. With 252 guestrooms, it will be the brand’s second hotel in South Carolina and the seventh across the Carolinas. The hotel will include 3,600 sq. The hotel will include 3,600 sq.
Virgin Australia cancelled only 1.72 It was Virgin Australia’s best result in two years for both on-time performance and cancellations and marks an improvement of 26.4 April 2024 marked a return to pre-COVID levels of on-time performance and cancellations for Virgin Australia. per cent and completed 98.3
Sydney, Australia A new report by SiteMinder, the worlds leading hotel distribution and revenue platform, reveals that hotel websites outperformed all other booking sources in driving revenue per booking in 2024, by as much as 60%. This figure was 8.5% This figure was 8.5%
With technology and personalised insurance products, this collaboration simplifies the hotelier’s role in managing bookings and cancellations while giving guests more flexibility and peace of mind. Were excited to offer this integration to hotels worldwide, making insurance as simple as booking a room.
Inspiration The Evelyn Hotel recovers lost bookings with this cancelation recovery campaign Subject line: We're sorry you couldn't make it! Sent: Recurring Brand: The Evelyn Hotel Category: Inspiration Hotel location: New York City, New York (NAM) Our thoughts: The Evelyn Hotel won back more than 350 room nights [.]
You know that it’s a classic case of “no-show hotel reservation” and it is a common occurrence in hotels. A no show hotel reservation is probably a Hotelier’s worst, yet frequent nightmare. Here are 5 ways to ensure lesser cancellations and no-shows: 1. It’s a win-win for you both ways.
That means the demand is spread across different hotel categories. Hotels that used eZee Mint AI during Coldplays concert optimized their pricing in real-time , ensuring they werent undercharging but also werent scaring away potential bookings. The key is to balance affordability with profit margins , and AI does that seamlessly.
It removes a staple of the hotel industry’s digital marketing tools. This blog covers how recent changes affect hotels. In commission bidding, you pay Google only when they secure a booking for your hotel. It has allowed hotels to pay a percentage commission post-consumption rather than upfront.
Article - Six in 10 Americans Would Cancel or Avoid Trips by Air in the Event of a Government Shutdown - Federal Government Shutdown Would Cost U.S. Travel Economy $140 Million Per Day
This guide provides a simple but powerful process on how to optimise your hotel’s direct bookings, including: Using images and room descriptions Maintaining availability Integrating your website and booking engine Using Google and social media Creating cancellation policies and communicating with guests And more!
Additionally, you may distribute your hotel rooms across multiple third-party channels such as OTAs , GDS providers , or meta-search providers. Many larger hotels will implement an overbooking strategy. The thought behind this tactic is that some cancellations – or “wash” – will happen. What is an overbooking strategy?
It was also reported that Delta Airlines canceled more than 4,800 flights since the outage happened. This triggered a domino effect, impacting hotel bookings as stranded travelers frantically rebooked flights and adjusted itineraries, leading to a surge in last-minute cancellations and requests to modify their stay.
1) Increased adoption of technology One of the most significant shift in hotel practices has been the accelerated access and adoption of technology. Guest experience in the hotel can also be personalised with the right technology partners. The pool of environmentally conscious travellers is on the rise.
Flexible Cancellation Policies : In an unpredictable world, flexibility matters. Promote direct booking perks like free breakfast, flexible cancellation, or early check-in. d) Flexible Booking Policies Reduce booking anxiety by allowing free cancellations or easy date changes. This creates a sense of privilege and urgency.
What are hotel laws? Hotel laws are the rules and regulations that hotel operators and staff must follow to ensure legal compliance, protect guests’ rights and maintain safety and service standards. Table of contents Why are hotel laws and regulations important to follow?
What is a hotel overbooking strategy? The hotel overbooking strategy is a revenue management technique that hotels use to maximise occupancy and revenue. By deploying this strategy a hotel is insuring itself against possible cancellations by having secured guests who can fill cancelled bookings.
This is why our guide discusses how to avoid overbooking in hotels. As is known, overbooking can be a delicate issue for hotels, as it causes disgruntled guests who are unable to check into their rooms. Hotel Overbooking: Concerning or Not? Hotel overbookings are concerning but not uncommon in the industry.
Hotel operators must adapt by implementing robust health and safety initiatives to ensure repeat bookings. Hotels can use technology to minimize physical contact without compromising the quality of service, adding both safety and convenience to the guest experience. Guest expectations for safety and hygiene continue to evolve.
Here are 8 smart pricing strategies for hotels to boost revenue and drive more bookings during the holiday season The holiday season marks a period of increased travel, festive cheer, and heightened demand in the hospitality industry. Let’s explore some tips to maximize your hotel’s profitability during this festive period.
Google Hotel Ads sunsets Commission-Based Bidding, now what? As of February 20, 2025, Google has officially sunset its commission-based bidding strategy for Google Hotel Ads. This bid strategy, which only charged hotels for actualized stays produced by its hotel ads campaigns, became immensely popular during the COVID-19 pandemic.
Revenue management has become increasingly complex, involving a web of segments, room types, distribution channels, discounting strategies, promotions, and cancellation policies.
Find out more here Cancel Booking feature (enhancement) When cancelling bookings via STAAH MAX extranet, it will now display booking cancellation policy. So the property can see the policy before cancelling. New OTA Integration Online platform offering Hourly Hotels, Homestays, Service Apartments along with F&B.
This includes your cancellation and booking policies, attractive images, social proof (online reviews) and bold call-to-actions to your booking engine 3) Ensure Your Website is Mobile Friendly Today the majority of travellers book hotels on the go, using their mobile phones. Hence having a mobile-responsive website is a must.
Leisure travel is one of lifes most fulfilling experiences and economy notwithstanding, consumers have told us that they really want to pursue and cherish these types of adventures, said Pete DiMaio, COO, TravelBoom Hotel Marketing. while 72% cited generous cancellation policies as critical to reducing booking uncertainty.
What is a hotel invoice? A hotel invoice is a document that is issued by hotels to guests, which provides a detailed record of charges incurred during their stay. What is the difference between a hotel invoice and a receipt? Hotel invoices and hotel receipts are slightly different documents.
The average hotel manages hundreds of revenue and cost items. In this article, we explore the USALI standards, their most recent update, and how your hotel technology can help streamline compliance and reporting. The Uniform System of Accounts for the Lodging Industry (USALI) is a standardized accounting system for hotels.
We organize all of the trending information in your field so you don't have to. Join 19,000+ users and stay up to date on the latest articles your peers are reading.
You know about us, now we want to get to know you!
Let's personalize your content
Let's get even more personalized
We recognize your account from another site in our network, please click 'Send Email' below to continue with verifying your account and setting a password.
Let's personalize your content