Hotel Management

JUNE 12, 2024

She returned to Australia in late 2022 after a 7-year tenure in Macau, as the General Manager Sales and Marketing for Sheraton Grand Macao and The St. TFE Hotels’ GM appointments TFE Hotels has announced several key Hotel General Manager appointments across their Adina, Vibe and Travelodge network in Australia and New Zealand.

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eHotelier

JUNE 8, 2025

Markus Tauss will take over the management of the Lake Maggiore property on 1 June 2025 from Simon Spiller, who has passionately managed the Hotel Eden Roc for the past five and a half years, but left at his own request at the end of February 2025. Suppliers Research Podcast Careers Events All Insights Podcasts eLearning Tech.Ex

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Hotel Management

NOVEMBER 27, 2024

“Once again, the entries this year – from chefs to housekeepers, five-star resorts and apartment hotels – have been incredible and it has been terrific to see thousands of staff and properties highlight many achievements in another busy year,” said HM Awards Founder, Chief Judge and Editor-In-Chief, James Wilkinson.

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Hotel Management

MAY 7, 2024

APAC Revenue Management Summit 2024 – “RISE UP” May 27 and 28 Join us at the APAC Revenue Management Summit 2024 – “Rise UP” on May 27 and 28. Ready to take your revenue management to the next level? Secure your spot at the APAC Revenue Management Summit now! Was industry ready?

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Demand Calendar

NOVEMBER 13, 2024

Strong Business Focus and Profit Generation Understanding : It is crucial for GMs to have a deep comprehension of the hotel's business mechanics. They need to understand what drives profitability, from revenue management and cost control to market positioning and strategic planning.

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Hotel Management

FEBRUARY 20, 2024

The Ritz-Carlton, Melbourne names new GM The Ritz-Carlton, Melbourne has welcomed seasoned hotelier Rachael Harman as the hotel’s new General Manager. Harman brings over 20 years of industry experience to the role, having worked in senior management roles across luxury hotel brands in Malaysia, Singapore, New Zealand and Australia. “We

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Hotel Management

JUNE 1, 2023

Alan Christie has been named Area General Manager, Sri Lanka, taking responsibility for driving strategic performance of the three Radisson properties in the country. Christie brings over two decades of senior asset management experience most recently as Executive Vice President Advisory and Asset Management at JLL Singapore.

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Catala Consulting

JUNE 20, 2025

Outsourced revenue management has become a strategic solution for independent and lifestyle hotels that want to grow profitably without building large in-house commercial teams. If you’re a hotelier evaluating your revenue strategy, this is your practical starting point. What Is Outsourced Revenue Management?

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Hotel Management

JANUARY 3, 2024

Hilton Sydney welcomes new GM Hilton Sydney has appointed Malcolm Zancanaro as the new General Manager of the hotel. As Regional Director of Sales, South and South East Asia, based out of Bangkok, Ammari will be responsible for managing all sales functions for the region.

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Hotel Business

JUNE 24, 2025

With all the changes impacting hoteliers so quickly—the need for hotels to do more with less, continuing pressures on margins, the rapid rise of AI—it’s time for new paradigm in revenue management, one rooted in scientific rigor, data integration and interdisciplinary collaboration.

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Hotel Business

NOVEMBER 19, 2024

In their respective new roles, Chambers will work with the team to build and drive cross-functional strategies to better serve hotel general managers, their teams and hotel owners, and Rosa will spearhead the operational performance of a portfolio of full-service and select-brand hotels while fostering relationships with owners.

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Hotel Management

JANUARY 29, 2024

The deal builds on Choice Hotels’ Melbourne portfolio with the addition of five properties across key business hubs, totalling 271 apartment-style rooms. Choice Hotels International’s Senior Vice President and General Manager of International, Ricardo Losada Revol, said the Asia-Pac business is in a strong position for continued growth.

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Hotel Management

JULY 9, 2024

Leading a team of more than 200 staff is General Manager, David Alexander. It’s such a privilege and honour to be the General Manager for Novotel and Ibis Styles Melbourne Airport, the first new-build internationally branded hotels to open at Melbourne Airport in over two decades,” Alexander said.

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Hotel Management

NOVEMBER 1, 2023

billion (17%) of Australia’s total tourism revenue, according to research published by Accessible Accommodation and Spinal Cord Injury Australia (SCIA). Quest’s General Manager of Brand and ESG, Anthea Dimitrakopoulos, said overwhelming demand for accessible accommodation prompted Quest to take action to better serve this community. “In

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SiteMinder

JUNE 18, 2025

To learn more about how the hotel has evolved and embraced technology, we spoke with Margarita Pérez , General Manager at Casa Salles. Connectivity and operational challenges required a smart solution Before implementing SiteMinder’s technology, Casa Salles faced several distribution management challenges.

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Hotel Management

MAY 2, 2023

APAC Revenue Management Summit 2023 – “Unstoppable” May 23 and 24 Are you looking to take your revenue management skills to new heights? Look no further than the APAC Revenue Management Summit , the must-attend conference for hospitality and tourism operators.

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Hotel Management

NOVEMBER 21, 2024

Clare, congratulations on 10 years in business. I’ve been a General Manager and later became a major shareholder in a resort in Nelson. After selling my stake in that business, I identified an opportunity to support independent hotels and lodges. I’ve had a long and rewarding career in the hotel and hospitality industry.

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Hotel Management

AUGUST 7, 2023

Asia Pacific remains a strategic market for the company, representing tremendous growth potential and exciting opportunities for the business,” said Marriott International. John Toomey has been appointed Chief Sales and Marketing Officer, Asia Pacific (excluding China) after 27 years with the business.

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Demand Calendar

SEPTEMBER 18, 2024

In this post, I explore how the General Manager, the Revenue Manager, and the often-overlooked Guest Experience Manager collectively steer a hotel toward profitability, customer satisfaction, and sustainable growth.

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Hotel Management

AUGUST 1, 2024

Karl Marshall joins InterContinental Melbourne The Rialto InterContinental Melbourne The Rialto has welcomed experienced hotelier Karl Marshall as its new General Manager. Prior to joining InterContinental Melbourne The Rialto, Marshall served as General Manager at The Langham, Melbourne. “I

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Lodging

JUNE 20, 2024

Stayntouch announced the appointment of Bill Fanning as its new chief revenue officer. With more than 25 years of enterprise software sales experience, Fanning will lead Stayntouch’s revenue growth through strategic expansion initiatives. In this new role, Phifer will identify new management opportunities for the organization.

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Hotel Management

APRIL 3, 2024

Chris Kemlo joins The Calile as GM TFE Hotels has appointed experienced hotelier, Chris Kemlo, as General Manager of The Calile Hotel in Brisbane. My job will be to take a guest approach, people approach and a business approach to make sure we have the right systems and operational processes in place.

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Demand Calendar

MARCH 27, 2025

The result is untapped revenue and a missed opportunity to enhance the guest experience. By adopting a proactive upselling culture, hotels can bridge this gap, engage guests more effectively, and unlock a powerful incremental revenue stream.

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Hotel Management

APRIL 18, 2024

Teigan Slater is Director of Sales and Distribution; Macey Button is a new Account Director; Sherena Mulgrave has been appointed Wedding and Social Sales Manager; Jess Hall and Ken Price take up Sales Manager roles. We’re proud to welcome this new wave of talent to W Melbourne.

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Hotel Management

DECEMBER 19, 2024

One year on from the launch of Trilogy Hotels, the independent management company is rounding out 2024 with 13 hotels under management totalling over 2,500 rooms and overseeing $165 million in revenue. They position a hotel asset and provide a platform to drive a distribution strategy and revenue lines.

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Hotel Management

JULY 21, 2024

IHG promotes Rajit Sukumaran to EAPAC leadership role IHG Hotels and Resorts has announced an expanded role for Rajit Sukumaran as Senior Vice President and Managing Director, East Asia and Pacific (EAPAC) – a newly-created position, overseeing more than 20 countries. This appointment marks Rabbidge’s first General Manager position. “An

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Demand Calendar

NOVEMBER 11, 2024

Many hotels still rely on specialized, single-user systems managed by individual departments or team members. For instance, the revenue manager might use a dedicated revenue management system that only they can access, while the sales team uses a separate customer relationship management tool.

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SiteMinder

AUGUST 1, 2024

What is a hotel business plan? A hotel business plan is a comprehensive document that outlines your hotel’s goals, strategies, and financial projections. It’s a vital tool for any hotel owner or operator, whether you’re starting a new hotel, expanding an existing business, or improving your current operations.

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Hotel Management

MARCH 12, 2024

TFE Hotels announces raft of GM appointments TFE Hotels has made several key General Manager appointments across its Australian and New Zealand network. After almost seven years with TFE, Emma Sutherland has taken on her first Hotel Manager role as the General Manager of Vibe Hotel Sydney Darling Harbour.

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Demand Calendar

SEPTEMBER 16, 2024

Here is a story that gives an authentic look into the life of a revenue manager. They juggle many systems and handle intense pressure from asset managers every day. Their bosses may not always notice their hard work, but it makes a difference in every part of the business and every dollar earned.

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Hotel Management

MAY 16, 2024

Dorsett announces cluster of appointments Dorsett Melbourne has made a number of key appointments to align the strategic focus of Sales, Revenue and Reservations amid a restructure of commercial teams across Dorsett’s Melbourne and Gold Coast. Maggie Wong has been appointed Director of Sales.

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SiteMinder

APRIL 25, 2024

With every passing year, revenue management is playing a more central role at hotels as they navigate a landscape now locked in a permanent state of change. The gap, observed and experienced by many, suggests that the industry has far from realised the full potential that the practice holds for today’s accommodation businesses.

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eHotelier

FEBRUARY 1, 2023

Nour Laasri has been appointed Marriott International’s new Area General Manager, Houston, and General Manager for Marriott Marquis Houston. In his role as General Manager, Laasri will act as the primary strategic leader for the 1,000-room Marriott Marquis Houston.

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Demand Calendar

DECEMBER 3, 2024

To analyze revenue and costs effectively through the guest journey, you need Business Intelligence (BI) tools that empower hotel commercial teams and management by providing real-time data analytics, actionable insights, and predictive modeling.

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Demand Calendar

SEPTEMBER 5, 2024

Today, hotel general managers seek the feeling of control. The pressure to maintain high guest satisfaction, maximize total revenue, and keep operational efficiency in check has only grown. A Business Intelligence (BI) tool provides real-time insights, empowering general managers to make smarter, faster decisions.

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Demand Calendar

AUGUST 6, 2024

Many hoteliers have the business in their veins, intuitively understanding the nuances of hospitality. This blog post explores three key areas where hoteliers can make strategic improvements over time: increasing revenue, enhancing the flow-through from revenue to profit, and boosting productivity.

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Demand Calendar

DECEMBER 4, 2024

In Part 2 , we explore how BI enhances revenue generation and cost management from when guests arrive through their departure and beyond. By leveraging BI tools during these stages, hotels can refine their services to meet guest needs more precisely, streamline operations to reduce costs, and identify new revenue streams.

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