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Skift Blog
SEPTEMBER 14, 2023
Skift Take: Vrbo is reiterating the message that the traveler's experience is key to building demand and a strong business. Srividya Kalyanaraman Read the Complete Story On Skift
318 
Skift Blog
MAY 1, 2024
Skift Take: Norwegian Cruise Lines is minimizing the business damage from the cancellation of its Red Sea sailings through 2025. Dawit Habtemariam Read the Complete Story On Skift
293
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How to Coach Reps on Overcoming Sales Objections with Confidence
New Research-Backed Strategies to Empower Managers as Culture & Engagement Leaders
Smart Tools & Strong Teams: A People-First Approach to AI in Sales
Skift Blog
JULY 12, 2024
Skift Take: If Vrbo's new host cancellation policy looks familiar, it's not dissimilar from the one Airbnb imposed a few months ago. Dennis Schaal Read the Complete Story On Skift
284 
Textedly
MAY 9, 2024
Canceling appointments may seem like a routine task, but the manner in which it's executed speaks volumes about professionalism and reliability. A missed appointment not only disrupts schedules but can also tarnish a business's reputation.
102 
Hotel Management
JANUARY 7, 2024
The Federal and Queensland State government initiative includes discounted airfares and accommodation which is expected to boost business for local tourism operators.
287 
Hotel Management
MARCH 12, 2025
The impacts of Cyclone Alfred have been far reaching with the hospitality industry significantly affected by mass cancellations, according to the latest CoStar STR data.
130 
Hotel Business
APRIL 17, 2025
government actions including tariffs, cross-border policies and entry restrictions, global business travel professionals are newly navigating a complex and uncertain landscape regarding the potential impact on business travel volume, spending and revenue for 2025. Notably, with global business travel spending forecast to reach $1.63
59 
SiteMinder
NOVEMBER 22, 2023
What is a hotel cancellation policy? A hotel cancellation policy outlines the terms under which a guest can cancel their booking without incurring a penalty, as well as those scenarios where there will be a fee associated with a cancellation.
59 
Little Hotelier
MAY 31, 2023
What is the Booking.com cancellation policy? The Booking.com cancellation policy outlines the terms and conditions that apply when a guest cancels a reservation at your hotel. It includes specifics about refund procedures, penalties, and fees associated with cancellations. How do you deal with that as a host?
52 
STAAH
APRIL 16, 2025
Insights General Booking Engine Opportunities (Available only via Booking.com) Logs (Internal Use Only) Why It Matters Why It Matters --> Without it, youre checking guests in and out without knowing which rooms are booked, what rates are working, or how your business is truly performing.
68 
Little Hotelier
APRIL 28, 2023
What is a hotel cancellation policy? Hotel cancellation policies offer hotel guests the opportunity to cancel their booking up until a certain amount of days before check-in. Once this date has passed, the hotel might charge the guest a set cancellation fee, a percentage of the booking, or the full amount.
52 
Little Hotelier
JUNE 30, 2023
What is the Expedia cancellation policy? Expedia provides a cancellation policy that allows users to cancel or modify their reservations without any charges or penalties within the first 24 hours. Knowledge of Expedia’s refund policy is a crucial aspect of managing a small hotel business effectively.
52 
Hotel Business
OCTOBER 31, 2024
Other amenities include hot breakfast, dinnertime snacks and beverages at Drury’s signature 5:30 Kickback, WiFi, The Kitchen + Bar, an indoor pool and 24-hour business and fitness centers. This is the third hotel opened by the company in 2024, with four additional openings slated before the end of 2025.
64 
Hotel Business
SEPTEMBER 9, 2024
South Carolina leisure and business travelers will experience warm welcomes, friendly service and amenities within minutes of all the incredible food, museums, entertainment and historic attractions Charleston offers.” The property is now accepting reservations starting July 1, 2025. The hotel will include 3,600 sq.
101 
Hotelogix
OCTOBER 13, 2023
Here are 5 ways to ensure lesser cancellations and no-shows: 1. Make sure you have a cancellation policy Include a cancellation policy in your hotel reservation system and make it visible to your guests. Include a deadline in your cancellation policy, before which your guests can cancel their bookings.
52 
Amadeus Hospitality
MAY 25, 2023
Originally published in Hotel Online Before we dive in, be sure to visit our ultimate guide to grow events and group business for an all-encompassing rundown of events, sales and catering tips, data points and best practices. This has sales and event professionals asking, “What’s driving the latest group business trends?”
88 
STAAH
JUNE 10, 2025
In today’s competitive travel market, bundling your offerings into creative packages isn’t just a nice touch, it’s a business strategy. According to Expedia Group, packages often increase booking lead time, reduce cancellation rates, and boost total spend per guest by up to 30%. That’s where hotel packages come in.
83 
Hotelogix
DECEMBER 17, 2024
Studies show that hotels lose up to 20% of their annual revenue to chargebacks caused by guest disputes, unclear cancellation policies, and OTA-related miscommunication. How Chargebacks Hurt Hotel Businesses Chargebacks do more than just take away revenue—they create ripples of operational and financial challenges for hoteliers.
40 
SiteMinder
JUNE 18, 2023
Direct bookings are a vital part of your hotel’s ability to be a successful accommodation business. Direct bookings give you more control over your reservations, closer relationships with your guests, and more profit in your pocket. Simply fill in the form to get your free guide
105 
AskSuite
JUNE 27, 2025
24/7 Availability Without Overloading Reservation Teams Travelers don’t operate on business hours, but your reservation team might. Even more impressive, over 54% of guest interactions were handled outside business hours , fully managed by the AI agent. Want to know more about real-time data and how it affects your business?
88 
SiteMinder
JANUARY 22, 2025
Travellers booked earlier and cancelled less, with the average booking window extending to 32 days and cancellations falling below 20%. Ireland enjoyed the longest booking lead time (47 days), while Indonesian hotels enjoyed the lowest cancellation rate (12%).
59 
SiteMinder
JANUARY 8, 2025
A bed bank is a business-to-business (B2B) travel provider that connects hotels with travel distributors, such as online travel agencies (OTAs) and tour operators. What is a bed bank? Serving as intermediaries in the travel industry, bed banks enable hotels to increase occupancy without directly managing complex distribution channels.
96 
STAAH
FEBRUARY 6, 2024
By deploying this strategy a hotel is insuring itself against possible cancellations by having secured guests who can fill cancelled bookings. Data must be used to inform how many no-shows or cancellations to expect so you can overbook by that much. 2) Use multiple data sources.
105 
Cloudbeds
NOVEMBER 15, 2024
For years, the gold standard guiding business strategies for hotels has relied heavily on historical data, analyzed a few times a year (at best), making it difficult to swiftly respond to changing market conditions. While better than operating without data, this approach is reactive and inefficient, resulting in missed opportunities.
105 
Hotel Business
JANUARY 27, 2025
while 72% cited generous cancellation policies as critical to reducing booking uncertainty. Respondents also placed a high value on engaging with local businesses and cultural experiences 46.2% Nearly a third (28%) of respondents said they were actively seeking more affordable accommodations., Embrace local culture and wellness.
64 
Nuvho
APRIL 28, 2025
Step 1: Know Your Market Before reaching out, understand which businesses are active in your area. Prepare competitive corporate rates, fast check-in options, early breakfast hours, and flexible cancellation terms. If you’re ready to turn your business travel potential into real bookings, let’s chat.
52 
Hospitality Taskforce
NOVEMBER 9, 2022
Here’s a look at them and what they mean for business travelers in 2023 and beyond. Leaner Corporate Travel Budgets As in-person correspondence became a cause for worry, companies canceled sales meetings, conferences, and other events. Business travel was down to emergencies only. Work trips are slowly returning to normal.
52 
Hotel Speak
FEBRUARY 12, 2024
You have the flexibility to choose the commission rate, for example, 10% or 14%, and decide whether to pay for each booking or only for stays i.e. accounting for cancellations. In commission bidding, you pay Google only when they secure a booking for your hotel. Why are Google making this change?
112 
STAAH
NOVEMBER 28, 2023
Effectively plan and reach your business goals for 2024 with these smart revenue management and distribution tips. 2) Data-driven decision making Data marts, data warehouses, data transformation, big data … data is the new way forward, not just for hotels, but every business that wants sustainable success.
105 
Hotel Business
FEBRUARY 22, 2023
SiteMinder’s new Hotel Booking Trends report, a hotel commerce data analysis of more than 36,000 hotels and 450+ connected booking integrations, has revealed travelers booked their trips on average eight days earlier, and canceled their bookings 17% less year-on-year in 2022, despite a 24% increase in the average daily hotel room rate.
102 
Hotel Business
SEPTEMBER 3, 2024
It was also reported that Delta Airlines canceled more than 4,800 flights since the outage happened. This triggered a domino effect, impacting hotel bookings as stranded travelers frantically rebooked flights and adjusted itineraries, leading to a surge in last-minute cancellations and requests to modify their stay.
104 
STAAH
MAY 24, 2023
3)Identifying traveller type: Market insights enable hoteliers/accommodation providers to categorize guests based on various criteria such as family travellers, international tourists, business travellers, etc.
98 
Cloudbeds
AUGUST 21, 2023
An overbooking strategy is when a property purposefully books its inventory beyond capacity in anticipation that a certain amount of guests will cancel or not show up. The thought behind this tactic is that some cancellations – or “wash” – will happen. Sometimes, one or two overbookings are low risk because of future cancellations.
98 
STAAH
JULY 12, 2023
On Expedia Group sites, your property will show ‘Free Cancellation’ in traveller search results. In a recent survey, travellers told us that the ability to cancel and get a full refund if their plans change is one of their top considerations when booking travel.* We recommend a 100% refund for cancellations within a short.
98 
Hotelogix
OCTOBER 7, 2024
It also means that hotel owners and operators can now focus on investing in technology, enhancing guest experiences , improving services, and expanding their businesses rather than being weighed down by hefty licensing fees. Hotelogix offers great scalability, allowing hotels to quickly adapt their IT resources as their business grows.
52 
SiteMinder
JULY 13, 2025
The platform caters to high-value market segments including business travellers on extended assignments, individuals relocating for work, digital nomads, and corporate managers booking accommodation for their team. List your inventory in minutes, pay only 7% commission, and cancel anytime.
52 
Inn Quest
OCTOBER 17, 2023
Here’s a brief explanation of the reasons why hotel overbookings happen: Uncertain Cancellations: Hotels anticipate a certain percentage of reservations to be canceled. However, when guests don’t cancel as expected, it can lead to overbooking. Why Do Hotel Overbookings Happen?
88 
Little Hotelier
JULY 2, 2025
Gain visibility and control over your hotel’s operations Little Hotelier’s all-in-one platform offers crucial safety and security, helping small accommodation businesses remain compliant. It instils trust and confidence in your guests, and gives your small business much-needed stability. Learn more Why does hotel compliance matter?
52 
Social Tables
JANUARY 27, 2021
Many event planning conferences were canceled or postponed, and most of those that weren’t took place virtually. While 2021 may still look a little different than normal, expect to see many conferences back and ready to help industry professionals navigate the massive changes in the way they do business.
193 
Hospitality Today
JUNE 29, 2025
Middle East tensions fuel shift to Europe : Recent instability in the Middle East has led to a spike in cancellations there and a rerouting of bookings to European destinations deemed âsaferâ by travelers. Americans driving price increases : U.S. visa hurdles and political tensions. economic uncertainty.
45 
Hotel Business
NOVEMBER 15, 2022
For hoteliers looking to deliver better experiences for travelers, and to improve their business in the process, there are a number of ways in which they can adapt to better suit travelers’ needs. This is a contributed piece to Hotel Business , authored by an industry professional.
132 
Social Tables
JANUARY 14, 2022
Many hospitality conferences and conventions were virtual or hybrid events , while others were forced to cancel altogether. Event attendees will have the opportunity to work with leading experts to analyze the current hospitality environment in addition to developing tangible best business practices they can take home.
158 
TravelNet
JULY 20, 2023
In contrast, Vrbo’s are based on the number of accepted bookings, host cancellations, conversion rate, and review score. Cancellations—yours and theirs. Airbnb penalizes hosts who cancel bookings , so avoid canceling whenever possible. Note: Vrbo highlights listings with the most relaxed cancellation policies.
98 
STAAH
AUGUST 6, 2024
Have you ever wondered how travel agents can instantly find the perfect hotel for a last-minute business trip or secure the best rates for a corporate client? The primary purpose of GDS is to enable travel agents to access real-time availability, rates, and services, allowing them to make bookings on behalf of their Business Travel clients.
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