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While some may view partnering with an external recruiter as an added expense, the return on investment (ROI) tells a very different story. A good recruitment partner takes the time to deeply understand your culture, service standards, and expectations. Ready to See the ROI Firsthand? Enter: the hospitality recruitment agency.
Dev Nag, CEO/Founder, QueryPal 7/16/2025 In hospitality, itâs no secret that service isnât just about solving a problem; itâs about ensuring there is no problem by knowing the guests well enough to solve it before they even ask. If theyâre told one thing by the booking agent and another by the concierge, the brand feels disjointed.
It’s one of the highest-ROI investments a hotel can make. Why it’s a problem: Slow response times signal poor service and can push your listing lower in OTA search results. STAAH’s ReviewMinder AI is free of charge for all subscribers to the service. How to fix it: Hire a professional photographer.
As an approved management company for Hilton, Marriott, and Wyndham, we offer the brand expertise and operational depth that owners trust to elevate performance across a wide range of property types.” Suppliers Research Podcast Careers Events All Insights Podcasts eLearning Tech.Ex
If you arent marketing your business on social media, youre missing out on a huge opportunity to build your brands success. However, data insights can actually help you create authentic and engaging social media marketing strategies that build customer trust and enhance brand reputation. Storytelling is a powerful tool here.
Social media has become a powerful tool for hotels to engage with guests, showcase their brand, and drive bookings. Booking conversions help determine ROI It indicates how often does the content / messaging compel your target customer book your hotel room, or take another action such as signing up for newsletter or a loyalty program.
âThe name âHotel Internet Servicesâ has been a successful brand, but no longer captures who weâve become or where weâre going,â said Gary Patrick, CEO of Touchstone1. Brands Yum! Brands, Inc. By adopting Lybra Assistant, hotels can save up to 1,000 hours of manual work per year. Turner has served as Yum!
SETTING THE SCENE Nestled in the heart of downtown Boise, Idaho, the Grove Hotel Boise is a premier full-service hotel offering luxury accommodations, eclectic dining, and direct access to the Idaho Central Arena and Boise Centre. Beyond the immediate revenue impact, the campaign also laid the groundwork for long-term guest loyalty.
It’s one of the highest-ROI investments a hotel can make. Why it’s a problem: Slow response times signal poor service and can push your listing lower in OTA search results. STAAH’s ReviewMinder AI is free of charge for all subscribers to the service. How to fix it: Hire a professional photographer.
Hotel mobile marketing is the strategy of promoting a hotel’s services, offers, and brand directly through mobile devices such as smartphones and tablets. When paired with a strong digital marketing plan that is well thought out and executed, hotels have reported a 40% higher guest loyalty rate and increased ROI by 564%.
Include event-specific information, branded imagery and schedules right at their fingertips. Whether its a corporate event or a family reunion, guests will appreciate the seamless branding and the extra effort to make them feel valued. Leverage existing TVs throughout your property as additional signage opportunities. #3:
Setting measurable objectives, such as higher guest satisfaction scores or improved ROI from marketing campaigns, will guide your decision-making process and help you evaluate success later. Step 5: Assess scalability and cost If your hotel has multiple properties or plans to expand, it is essential to choose a CDP that grows with your brand.
Integrating technologies like red-light therapy into hotel offerings provides a unique opportunity to elevate the guest experience while reinforcing a hotels position as a wellness-forward brand. This type of offering caters to wellness-minded travelers looking for services that support physical restoration and emotional well-being.
âWhy This Rateâ puts an end to that and allows independent hoteliers to compete with larger hotel brands. Through a partnership with ZINIO , one of the worldâs largest digital reading services platforms, HCN is expanding its no-cost services to hotels and resorts. waking hours in the hotel room.
Hotels can configure the solution at the chain, brand, or property level for brand consistency and control. at our customersâ fingertips through the Community Portal to enable effortless self-service. Hotels can configure the solution at the chain, brand, or property level for brand consistency and control.
Offering transportation add-ons like a shuttle service or rides to the top of popular bike trails can save them the hassle and land you a piece of the action. As always, make sure the services offered are a natural fit for your brand. Such add-ons can then be easily mapped to your ledger.
And when attackers target a shared vendor or platform, a breach in one system can ripple across multiple properties or brands. Building Collaborative Defenses Cybercriminals work in fast-adapting groups that often target multiple brands and platforms at once.
Satisfying even the most scrutinised colour branding, the new series is impossible to ignore, bringing more engaging, immersive experiences to any space. This eliminates the need for an external media player, saving on additional expense and energy, for maximum ROI.
Customized communication : AI chatbots can integrate with CRM systems to greet returning guests by name, recall past stays, and recommend relevant services throughlive chat or messaging apps. Offer exclusive discount codes or booking links that they can share with their audience to track ROI and drive direct bookings.
The portfolio of solutions provides full-service, mid-scale, and limited-service hotels a range of connectivity options for delivering customized guest Wi-Fi experiences that meet the unique demands of each market segmentâfrom luxury to budget hotels. AI-Driven RUCKUS Wireless APs Two new APs join an already existing AP solution.
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Alexi Khajavi : So Questex is a medium sized information services company. And we then work with the brands, the sellers in those industries to connect with those buyers. We’ll position those brands specifically to buyers with buyers intent in the marketplace, looking for things like that.
AI Messaging Agents: Automating Guest Service and Operations Logging As mobile messaging surpasses voice communication for younger demographics, guest service expectations are shifting accordingly. AI-powered platforms help personalize outreach, retarget guests, and maximize advertising return on investment (ROI).
Itâs a platform for entertainment and for delivering integrated services that reduce operating costs, simplify installations, and increase staff effectiveness. Once approved by LG, these services operate independently but harmoniously, unlocking new opportunities for cost savings, guest engagement, and streamlined operations.
With more than 30 years of experience as a Hotelier representing; Luxury, Full-Service, Boutique, Extended Stay and Limited ServiceBrands, Mr. Riley has supported and achieved a ROI for the following; Wyndam Hotel & Resorts, Preferred Hotels Group, IHG, Hilton Hotels, Marriott Hotels, Interstate Hotels & Resorts & Hyatt Hotels.
WorldVue Compass is the latest feature of WorldVueâs Entertainment HUBâ¢, the industry-leading in-room entertainment solution that delivers a fully branded, customizable experience â without the need for rewiring. Today, the award-winning service has expanded to include WhatsApp Integration.
In Booth #908 at the Indiana Convention Center, June 17 to 19, the audiovisual partners will show that with the right operational structure and support, in-house AV programs can deliver measurable ROI while strengthening guest loyalty. That structure is what generates ROI and loyalty. âOur platform gives them a playbook.
For instance, if a guest complains about slow service, respond with: “Thank you for your feedback. We’ve already implemented additional staff training and streamlined processes to improve service times.” Partnering with local or travel influencers who align with your brand can create a powerful ripple effect.
The Nomadix solution is one of the lowest cost-of-ownership offerings on the market, while also achieving a quick return on investment (ROI). Energy management systems (EMS) are high-impact investments that deliver proven value and a measurable ROI. Early adopters include luxury resorts, casinos, and lifestyle hospitality groups.
Lybra Assistant is ideal for all properties with more than 20 rooms, from independent hotels and branded groups, and those offering both leisure and business segments. Brands Yum! Brands, Inc. By adopting Lybra Assistant, hotels can save up to 1,000 hours of manual work per year. 6/16/2025 Chris Turner Promoted to CEO of Yum!
A hospitality marketing agency is a specialist service provider that creates and implements marketing strategies for hoteliers and other hospitality businesses. The aim of hospitality marketing is to attract guests, boost bookings and build brand visibility. What is a hospitality marketing agency?
Its a strategic asset for hotels seeking to scale personalized service and optimize commercial performance. It provides 24/7, multilingual support across major communication channels like WhatsApp , website chat, and social mediaalways aligned with the hotels tone of voice and brand positioning. billion by 2026.
Todd Johnstone, Allbridgeâs CEO said, âSkyway with Allbridge Intelligence is the only platform that provides the foundation for the seamless connected technology required to deliver the highest standard of digital service. LAN service providers are enabled to provide more customized solutions to their hospitality clients.
It uses cookies to track and target these visitors, ensuring your brand stays top of mind even after they’ve left your site. Retargeting keeps your brand visible while remarketing encourages repeat visits. Retargeting ads strengthen brand recall by ensuring your property remains top-of-mind for travelers browsing.
This investment reflects an intensifying battle for customer acquisition, brand loyalty, and distribution control, as these companies diversify away from heavy reliance on Google by leveraging social media and AI. CFO emphasized growing ROI from social channels and improved performance in traditional channels. billion in 2024.
In fact, a 2023 report by HubSpot found that 54% of consumers want to see more video content from brands. billion people use social media, and 60% of them use it to discover new products or services. Just remember to pick influencers who align with your brand’s personality. According to a 2024 study , over 4.7
Today we have over 1700 properties across both the US and Canada that are Green Key certified, and we have partnered with virtually all of the leading brands in the market who have committed to sustainability certification for their networks. We’re always looking at hoteliers for ROI and sure you have some incredible stories.
Technology services provider Enseo has promoted Brian Gurley to CEO. He will guide the companys vision and strategic direction as it executes its growth strategy, focused on solutions to meet the needs of its customers, building brand goodwill and improving hotel ROI by elevating and personalizing the guest experience.
AI-Driven Content Creation: Automatically generate compelling, on-brand content for emails, speaker bios, and event pages to streamline and scale event marketing efforts. Today, the award-winning service has expanded to include WhatsApp Integration. Leveraging GuestXMS-enabled spa notifications.
By moving it online and inviting guest participation, Great Wolf Lodge is setting a new standard for frontline recognition.â As a result of the rollout, Pack Members feel appreciated, and Great Wolf Lodge guests experience exceptional service. Nearly half lack confidence in their teams ability to detect or respond to AI-driven attacks.
Today’s buyers move fluidly from spotting a problem to championing a brand, and they expect personalized experiences at every turn. This overview illustrates how prospects discover a need, evaluate options, make a decision, remain loyal, and become brand champions. Highlight potential ROI or savings scenarios.
Recently added Medallia surveys as well for some of the brands. And then from there, right, they need to know about hospitality, they need to know about different hotel brands. No matter whether it’s a big branded property or a small, independent property? Then it was, what about guest verified reviews on my brand site?
Thatâs a compelling ROI argument for sustainability-focused investments, especially when margins are tight. WorldVue Compass is the latest feature of WorldVueâs Entertainment HUBâ¢, the industry-leading in-room entertainment solution that delivers a fully branded, customizable experience â without the need for rewiring.
Staff can also manage bookings directly via the UrVenue Experience Center to deliver more personalized service. Her focus will center on increasing AUV for existing operators while strategically expanding the brands presence into new communities. Early adopters include luxury resorts, casinos, and lifestyle hospitality groups.
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