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How AI Connects Customer Data to Deliver Personalized, Cross-Channel Service in Hospitality

Hospitality Tech

Instead of treating each guest interaction as a separate, isolated event, AI systems analyze behavior across channels to interpret the bigger picture. If they’re told one thing by the booking agent and another by the concierge, the brand feels disjointed. About the Author Dev Nag is the CEO/Founder at QueryPal.

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Five ways to personalize guest experiences and win group bookings with technology

Hotel Business

Include event-specific information, branded imagery and schedules right at their fingertips. Personalized displays can showcase event names, schedules or welcome messages, making attendees feel celebrated wherever they go. Leverage existing TVs throughout your property as additional signage opportunities. #3:

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A masterclass in hotel, bar and restaurant lighting at Design Inn

Hotel Management

Marmont; Studio All & Mitchell & Eades Beyond CRI, lux, and automation, well explore how lighting delivers both design excellence and commercial ROI, says Petrie-Allbutt. Register for Design Inn Symposium, Tuesday May 6 at Hilton Adelaide.

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How to choose the right CDP for your hotel in 6 steps

eHotelier

Suppliers Research Podcast Careers Events All Insights Podcasts eLearning Tech.Ex Setting measurable objectives, such as higher guest satisfaction scores or improved ROI from marketing campaigns, will guide your decision-making process and help you evaluate success later. Consider questions like: What do you want to improve with a CDP?

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Hospitality Content Marketing – Proven Strategies for Success

MediaBoom

This evolution highlights the urgency for hospitality brands to adopt innovative strategies like hospitality content marketing , which involves creating and distributing valuable, engaging content to connect with travelers at every stage of their journey. This includes blogs, videos, and social media posts designed to inspire and inform.

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163 – NYU IHIF 2025 Preview with Alexi Khajavi

Travel Media Group

In this episode, Alexi Khajavi, President of Hospitality, Travel & Wellness at Questex, joins the Suite Spot to give listeners a preview of the upcoming NYU IHIF 2025 event taking place in New York City on June 1-June 3, 2025. And we then work with the brands, the sellers in those industries to connect with those buyers.

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The Budget Paradox: Why Do Hotels Have Unlimited Budgets for Expensive Reservations?

The Hotels Network Blog

Direct bookings, on the other hand, involve a combination of fixed costs (such as people, technology, and brand marketing) and variable costs (such as performance marketing and paid media). Even if you doubled your investment in direct bookings, you would still achieve a better ROI.

OTA