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Themed dining events, branded F&B products or package deals can encourage guests to dine in-house. Optimise Retail Products and Niche Services Hotel-branded signature items are a growing market right now – even luxury giant Aman sells a $2,700 branded tote bag.
Digital Key is a win-win because it’ s as much about operational efficiency as it is about improving guest satisfaction.” The Salto Space integration is already live at YUST, a Belgian hospitality brand that combines short and long stays in a unique hybrid model.
Hotels using Mews Kiosks report that 30% of guests choose the kiosk, reducing check-in time by a third and boosting upsell conversion by 25%. Guests using kiosks generate 70% more upsell revenue per check-in than those checking in at the front desk. Upsell and loyalty are increasingly tied to digital touchpoints.
Be it luxurious accommodations, exclusive dining, or wellness experiences, Songkran visitors crave it all. This approach not only increases brand awareness but also boosts guest interaction and loyalty. Upsell with Mobile Solutions Leverage YCSs Mobile App for easy upselling and guest engagement.
It is intuitive, human-like and seamlessly integrates into a hotel’s brand identity. VAIA identifies upsell opportunities based on guest behavior and delivers timely offers for upgrades, dining, spa services and more. VAIA’s speed and quality can equal world-class service in a world that expects instant answers.
IRIS , a provider of mobile F&B and guest experience platforms for the hospitality sector, has partnered with hospitality management company Coury Hospitality to extend F&B mobile ordering across its portfolio following a 44% year-on-year increase in in-room dining sales.
The 5 most popular answers were: Specific room attributes (43%) Upselling of room types and value-add amenities (40%) Personalized onsite experiences (39%) Personalized offers for returning guests (34%) Last-minute promotions on rooms (34%) Hoteliers are considering adding car hire services and travel insurance to the booking process.
By streamlining the guest journey and removing operational complexity for hotel teams, this partnership unlocks new levels of efficiency, personalisation, and brand loyalty in todayâs digitally driven hospitality landscape. Guests using kiosks generate 70% more upsell revenue per check-in than those checking in at the front desk.
Some seek hotels with spa facilities, fitness centres, healthy dining options, and opportunities for meditation or yoga. Exclusive experiences, such as private dining with renowned chefs, wellness retreats, and tailored cultural excursions, add significant value.
Whether by phone, text, email, or chat, VAIA speaks with a warm, empathetic and conversational tone that reflects the propertyâs brand voice. VAIA boosts incremental revenue by offering timely upsell opportunities for room upgrades, spa appointments, dining reservations, and more - triggered automatically based on guest behavior and intent.
Whether by phone, text, email, or chat, VAIA speaks with a warm, empathetic and conversational tone that reflects the propertyâs brand voice. VAIA boosts incremental revenue by offering timely upsell opportunities for room upgrades, spa appointments, dining reservations, and more - triggered automatically based on guest behavior and intent.
Hotels can configure the solution at the chain, brand, or property level for brand consistency and control. Managed through a single unified inbox, hotels can streamline communications, ensure a consistent brand voice, and gain insights into guest sentiment and trends. âA year ago, we announced that SynXis Concierge.AI
Whether you’re near a city with a big Pride celebration or just want to show your support, it’s a chance to connect with a diverse and loyal travel community and show that your brand genuinely cares. Our experience gift vouchers let him choose, from relaxing spa treatments to weekend stays or dining experiences. Template 2: U.S.
Satisfying even the most scrutinised colour branding, the new series is impossible to ignore, bringing more engaging, immersive experiences to any space. The R370 solution enables secure, reliable and easy-to-manage wireless coverage in guest rooms, small lobbies and small dining areas to enhance guest satisfaction.
It’s not just luxury brands that can benefit from advanced personalisation. This enables your team to provide more relevant and valuable upsells. While the study may not have specific age demographics, historically, loyalty has been more challenging among younger generations who are less brand-loyal and more price-driven.
Alessia Meli brings to the role over two decades of expertise in the global hospitality and luxury dining industries, with a background shaped by both European and American influences. She holds a law degree. Receive daily leadership insights and stay ahead of the competition.
These are guests looking for elevated experiences, and they tend to spend moreâon suites, spa treatments, dining, and excursions. If you run an independent property or a luxury brand, this aligns perfectly with Chaseâs new audience focus.
Dynamic pricing and upselling : Based on browsing and past behavior, AI can show tailored room upgrades or experiences that match a guests preferences and budget. Targeted social campaigns : Hotels partner with influencers and run highly targeted ads to reach specific travel segments, increasing brand awareness and conversions.
Just like in retail, every interaction is a chance to upsell, cross-sell, and reinforce brand loyalty, Kalan said. Kalan opened with a compelling call for the industry to embrace a retail mindset.
âWhy This Rateâ puts an end to that and allows independent hoteliers to compete with larger hotel brands. HCN offers similar opportunities via its programmatic ad platform for brands wishing to connect with affluent traveling consumers who spend up to 3.5 waking hours in the hotel room. waking hours in the hotel room.
A poor UX leads to inefficient hotel operations , higher error rates, and unhappy guests—directly impacting guest satisfaction and your brand reputation. Targeted Upselling The PMS identifies guest preferences, helping staff upsell upgrades or services like spa treatments and dining packages.
Today, the company supports more than 20,000 hotels in over 100 countries and serves as the enterprise partner of choice for leading global brands, including Marriott, Wyndham, Best Western and many others. To learn more, visit Cloudbeds at HSMAI Commercial week and HITEC in Indianapolis, June 16th to June 19th, 2025.
With this integration, two brands from the Gekko Group, a subsidiary of Accor, work hand in hand to facilitate this access: Gekko Tech, through its innovative distribution technology, and Infinite, through its expertise in managing and optimizing hotel inventory for the leisure travel sector.
Whether you’re near a city with a big Pride celebration or just want to show your support, it’s a chance to connect with a diverse and loyal travel community and show that your brand genuinely cares. Our experience gift vouchers let him choose, from relaxing spa treatments to weekend stays or dining experiences. Template 2: U.S.
The R370 solution enables secure, reliable and easy-to-manage wireless coverage in guest rooms, small lobbies and small dining areas to enhance guest satisfaction. Role Based Access Control (RBAC) that enables brands to confidently delegate responsibilities without compromising security or visibility. Agilysys Book with S.P.E.N.D.
The R370 solution enables secure, reliable and easy-to-manage wireless coverage in guest rooms, small lobbies and small dining areas to enhance guest satisfaction. Role Based Access Control (RBAC) that enables brands to confidently delegate responsibilities without compromising security or visibility. Agilysys Book with S.P.E.N.D.
The R370 solution enables secure, reliable and easy-to-manage wireless coverage in guest rooms, small lobbies and small dining areas to enhance guest satisfaction. Role Based Access Control (RBAC) that enables brands to confidently delegate responsibilities without compromising security or visibility. Agilysys Book with S.P.E.N.D.
Digital Key is a win-win because itâs as much about operational efficiency as it is about improving guest satisfaction.â The Salto Space integration is already live at YUST, a Belgian hospitality brand that combines short and long stays in a unique hybrid model. Customize tone, length, and format to match brand voice.
WorldVue Compass is the latest feature of WorldVueâs Entertainment HUBâ¢, the industry-leading in-room entertainment solution that delivers a fully branded, customizable experience â without the need for rewiring. Operators can create visually appealing reports and guest correspondence that perfectly aligns with the brand.
Digital Key is a win-win because itâs as much about operational efficiency as it is about improving guest satisfaction.â The Salto Space integration is already live at YUST, a Belgian hospitality brand that combines short and long stays in a unique hybrid model. Customize tone, length, and format to match brand voice.
With this integration, two brands from the Gekko Group, a subsidiary of Accor, work hand in hand to facilitate this access: Gekko Tech, through its innovative distribution technology, and Infinite, through its expertise in managing and optimizing hotel inventory for the leisure travel sector.
The tablets also drive revenue by upsellingdining, spa services, and experiences. He previously held various senior leadership positions in global finance, development, and operations at Restaurant Brands International Inc. He succeeds Jeremiah Ashukian, who decided to leave to pursue an opportunity with a private company.
WorldVue Compass is the latest feature of WorldVue’s Entertainment HUB, the in-room entertainment solution that delivers a fully branded, customizable experience without the need for rewiring. Leveraging the same software as the rest of the EG gateways range, the EG 5K does not require new technical training and simplifies brand approval.
AI-Driven Content Creation: Automatically generate compelling, on-brand content for emails, speaker bios, and event pages to streamline and scale event marketing efforts. Operators can create visually appealing reports and guest correspondence that perfectly aligns with the brand.
What Hoteliers Can Learn from Carnivalâs Strategy Smart Tech is Not Optional Anymore Carnivalâs use of AI and real-time analytics to match food prep with actual dining patterns shows how tech can reduce both waste and costs. Operators can create visually appealing reports and guest correspondence that perfectly aligns with the brand.
WorldVue Compass is the latest feature of WorldVueâs Entertainment HUBâ¢, the industry-leading in-room entertainment solution that delivers a fully branded, customizable experience â without the need for rewiring. Operators can create visually appealing reports and guest correspondence that perfectly aligns with the brand.
The TH module increases efficiency and boosts sales for suppliers and sellers.â 7/6/2025 Krispy Kreme's C-Suite Updates Raphael Duvivier, President, International of Krispy Kreme, has been named Chief Financial Officer, and Alison Holder has been promoted to Cheif Brand and Product Officer, effective July 11.
The best will feature bold and stunning aesthetics, clear branding and a snappy tagline. Inside pages: Devote sections to rooms, amenities, dining and services. Write in a voice that aligns with your brand, whether sophisticated, cheeky, dreamy or matter-of-fact. It should be heavily branded, dressed up in your logo and colours.
Our job is to help operators make every guest visit count â whether thats boosting check averages with strategic upsells, reducing wait times with faster fulfillment, or delivering a unified technology experience that ensures every guest leaves satisfied." "Traffic is down, but expectations arent," said Amir Hudda , CEO of Qu.
“Whats driving our successin both good times and bad, whether revenues are rising or fallingis how well our brands are performing compared to the competition. Our Days Inn brand has improved from 110% to 120% in fair market share. La Quinta is trending at its highest levels ever.
His strategic leadership helped position the brand for long-term, sustainable growth. Earlier in his career, Cunningham held senior leadership roles at Dunkinâ and Inspire Brands , where he was instrumental in expanding the Dunkinâ and Baskin-Robbins footprint across the U.S. and Canada.
Together, the combined organization will serve more than 800 restaurant brands in 150,000+ locations and 100+ countries, representing 90% of the top 50 restaurant chains in the U.S. With AI-driven tools and deep cross-product integration, PAR Engagement gives restaurant brands the control, intelligence, and speed they need to stay ahead.
With AI-driven tools and deep cross-product integration, PAR Engagement gives restaurant brands the control, intelligence, and speed they need to stay ahead. Digital engagement isnt new; most brands have done the basics, but today were entering a more competitive and more challenging time than ever. and Canada.
When thoughtfully designed and effectively managed, a loyalty program can directly boost revenue, enhance guest satisfaction , and strengthen your hotel’s brand. Offer options like spa vouchers, dining discounts, concert tickets, or even third-party gift cards.
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