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Released during this weeks Americas Lodging Investment Summit (ALIS) in Los Angeles, California, the report highlights the industry’s resilience and potential for growth as it adapts to evolving travel patterns and consumer preferences. Through November 2024, global hotel demand reached a staggering 4.8
Radisson Hotel Group Chief Development Officer, Development, Asia Pacific, Ramzy Fenianos, discusses how the group is capitalising on demand for mixed-use and dual-branded hotel developments. Operational integration, service consistency, and differentiated brand experiences are critical to success.
As an owner-operator group, we leverage our expertise in operations and development to integrate purposeful sustainability into our hotels, resorts, and serviced suites.
Driven by inflationary aftershocks and economic uncertainty, a broad spectrum of Americansâespecially high-income earnersâare actively seeking brands that offer more perceived value. These MVP brands are growing their share of consumer spending through quality, trust, and serviceânot just price cuts.
For hotel staff, the combined power of IRISâs intuitive mobile ordering and the Alliants Experience Platform - including its Concierge and Messaging modules - streamlines the management of guest requests, reduces administrative workload, and eliminates time-consuming manual processes.
What is a travel brand? A travel brand is an entity that makes a promise to guests about the experience they will have during their stay at a hotel, and the proof that is delivered at every touchpoint. Guests should get that same reliable Wi-Fi and flexible service whether they stay in Sydney or Singapore.
The problem is, this can actually hurt your brand, lower rate integrity, and compress margins. With the advancement of tech, data analytics, and changing consumer behavior, you may not need to lean on aggressive discounts to drive performance. can result in a stable revenue stream.
6/5/2025 One Bad Click Could Cost You the Booking Convivaâs 2025 State of Digital Experience Report highlights how widespread poor digital experiences are driving significant consumer frustration and revenue loss across industries. 55% abandon purchases, 50% switch brands, and 39% cancel subscriptions when confronted with digital issues.
In less than two years, Reeco reports an 800% adoption growth rate and is now helping hundreds of customers, ranging from luxury resorts to select-service hotels, improve operational efficiency and reduce costs. These businesses rely on our platform to streamline their procure-to-pay process flow.
Emile Gourieux from STR addressed economic volatility and shifting consumer behaviour. has fuelled more Canadians travelling domestically but also more international consumers also choosing to visit Canada. That leads to better service and stronger reviews.” Can we make winter our opportunity?”
Why it’s a problem: Slow response times signal poor service and can push your listing lower in OTA search results. STAAH’s ReviewMinder AI is free of charge for all subscribers to the service. Use pre-written templates or AI for faster response and maintain a friendly, consistent brand tone.
According to SOCiâs 2025 Consumer Behavior Index, Gen Z consumers increasingly rely on TikTok, Reddit, Yelp, and Instagramârather than a single search engineâto research and assess hospitality options. Trust is peer-led: Authentic peer content on social platforms holds more influence than brand marketing or AI tools.
Major hotel brands are rapidly expanding their EV infrastructure to capture this growing and lucrative market segment. High-value traveler segment: EV owners tend to have household incomes above $100,000, making them an attractive demographic for hotel brands seeking increased revenue. Growing U.S. weve got you covered.
Outsourcing valet services frees hotels from operational stress, enhances guest experience, reduces claims, and unlocks commercial opportunities, supporting premium pricing and increased occupancy through seamless, professional, and a trusted service delivery by experts. Q: Tell us about the services you offer hotels.
Among 2,000 American travelers surveyed, 70% say theyâd prefer to use a hotel app or self-service kiosk over a traditional front desk. Analysis: What This Means for Hotel IT Roadmaps This data validates a growing imperative: self-service is not a luxury featureâitâs the new baseline. A Demo of VAIA can be viewed here.
This cycle of engagement strengthens your brand’s image and turns satisfied guests into advocates. Brand Awareness Your hotel’s reputation shapes how travelers perceive your brand. Proactive reputation management ensures your brand is associated with quality, consistency, and exceptional service. The result?
Social media has become a powerful tool for hotels to engage with guests, showcase their brand, and drive bookings. Consumers are also more discerning, looking for authenticity and relevance rather than mass marketing. Example : A beachfront resort creates a branded hashtag for guests to use when sharing their experiences.
It combines the excitement and passion of sports with the personalized, service-driven approach of hospitality, offering packages that include event tickets, exclusive access, themed amenities and more. Furthermore, sportspitality aligns with a broader shift in consumer behavior toward experience-driven travel.
The deal strengthens Marriottâs position in the growing lifestyle hotel segment, but industry experts warn of potential brand overlap with existing properties. Lifestyle growth strategy: The acquisition aligns with Marriottâs broader plan to expand its select-service lifestyle brands, including AC Hotels, Moxy, and Aloft.
Hyper-Personalised Guest Experiences: Advancements in artificial intelligence (AI) and data analytics are enabling hotels to offer highly personalised services. Mobile check-ins, digital keys, and AI-powered concierge services are becoming standard, providing guests with seamless and contactless experiences.
The establishment is a part of 79HMG’s new hospitality brand, the “79 Military Village Revival Guesthouse Series,” which aims to connect Taiwan’s rich local history with tourism. The risk of human error was greatly decreased by this degree of automation, which also enabled the hotel to react swiftly to consumer demand.
Hoteliers face so much pressure to deliver exceptional service while streamlining operations. This fragmented approach results in siloed data, time-consuming manual tasks, and an increased risk of errors. These platforms empower hoteliers to deliver exceptional service, improve efficiency, and achieve sustainable growth.
âThe name âHotel Internet Servicesâ has been a successful brand, but no longer captures who weâve become or where weâre going,â said Gary Patrick, CEO of Touchstone1. Brands Yum! Brands, Inc. By adopting Lybra Assistant, hotels can save up to 1,000 hours of manual work per year. Turner has served as Yum!
Managing 60+ alpine chalets was challenging until Chalets 1066 found a smarter way to streamline bookings with STAAH Nestled in the picturesque Alpine village of Les Gets, France, Chalets 1066 is a self-catered chalet and apartment rental business with a reputation for comfort, quality, and personalized service.
Thank you for listening or watching wherever you’re joining us from, hopefully watching in our brand new Suite Spot podcast here in Maitland, Florida. Uh, food service that was left out in the hallways, dirty elevators, your lobby. And that is such a cool testament to see online because that shows service in action, right?
A hospitality experience is a service encounter that guests have with a hospitality business like a hotel. Create a high-end, personalised and memorable experience in hospitality, and you’ll enjoy an enhanced brand reputation, more word of mouth referrals, and increased loyalty from your guests. What does hospitality experience mean?
According to a BrightLocal survey, 87% of consumers read online reviews before making a booking decision. A study by Epsilon found that 80% of consumers are more likely to book with brands that offer personalized experiences. Hotels without a crisis communication plan risk damaging their brand reputation.
Long Road Partners said it seeks opportunities across a range of asset types, including limited-service hotels, boutique hotels, luxury resorts, lifestyle-oriented development, short-term rental portfolios and golf destination properties, where capital investment and operational focus can drive meaningful long-term value.
For independent and boutique hotels without big-brand muscle, the problem is particularly acute. Independent hotels are most vulnerable: Without brand power or chain-level marketing, independent hotels face more pressure when their rates exceed market averages. weve got you covered.
A year ago, Accentureâs Consumer Pulse Survey found that travelers felt booking a hotel was harder than buying a car and that choosing a flight was almost as hard as choosing a mortgage. Brands can no longer treat gen AI users as early adopters. As a result, 73% walked away from a hotel or flight booking entirely. Travelers are 1.3x
Having a desk or space to work in their room, access to plug points and various adapters for their multiple electronic devices, and service options such as in-room dining, meeting room or conference venue bookings and flexible housekeeping can also all make these guests happier.
The report highlights the industry’s resilience and potential for growth as it adapts to evolving travel patterns and consumer preferences. The luxury and select-service sectors will continue to be most favored and liquid in 2025, with urban cities and high barrier-to-entry markets expected to attract the most investor interest.
Hotel mobile marketing is the strategy of promoting a hotel’s services, offers, and brand directly through mobile devices such as smartphones and tablets. Consumers are now using mobile devices for everything related to travel, from investigating travel destinations to booking hotels. Hotel Mobile Marketing Strategies 1.
It helps manage what customers expect and keeps a hotel’s brand value consistent, but hotels now have more flexibility in certain regions. Plus, rate parity can help maintain your hotel’s brand value. Inconsistency in room rates also leads to overbookings, which is a customer service nightmare for any travel brand.
In his new role, he will continue to lead mortgage operations, accounts services and financial planning & analysis, focusing on building a finance function to support the company’s expansion plans. Garrett Stump , a 24-year veteran of Westgate, has been promoted to SVP, owner services & inventory management.
âWhy This Rateâ puts an end to that and allows independent hoteliers to compete with larger hotel brands. Through a partnership with ZINIO , one of the worldâs largest digital reading services platforms, HCN is expanding its no-cost services to hotels and resorts. waking hours in the hotel room.
Advice: Booking directly can lead to better upgrades, room selection, and smoother customer service for cancellations or problems. Question brand consistency: Many chain hotels operate as franchises that vary widely in quality. Advice: Dont assume consistency just because of a brand name; check each property individually.
Discussions focused on loyalty programs as revenue engines, the need for brand differentiation amid growing âblanding,â and high-growth opportunities in markets like India and China. Heritage as a differentiator: Brands like Corinthia and Kempinski emphasized using their history and local connections to shape unique guest experiences.
Benefits: Brand consistency: Unified presence across platforms. Stat Insight: Manual handling of no-shows and invalid payments consumes up to 15% of daily front-desk time in small hotels (Skift Research, 2023). Content Synchronisation Use Case: A boutique hotel rebrands one of its premium suites. How can we get assistance now?
The upgraded system enables hotels to generate context-rich, personalized response drafts at scale, helping teams maintain high response rates while focusing more on in-person guest service. Faster, scalable review management: A new bulk reply feature allows contextual responses for 20+ reviews to be generated with one click.
Today, the brand operates 866 units across cities from London to Edinburgh, each with a distinct identity. The human element in this company is so different from big brands. It’s a really easy process for us which we really value as a rapidly growing brand. If we can help, we will.
And if your brand voice feels off, trust vanishes faster than a no-show in peak season. But hit “post” only after your brand voice has signed off. Real people delivering real service. Anything but… Luxury buyers don’t just browse content, they read between the lines. But luxury is personal. Behind-the-scenes rituals.
For the past two-and-a-half decades, Enseo has been a leading hospitality technology provider, consistently pioneering entertainment variety, promoting hotel branding on the screen, and connecting other in-room technologies for a more seamless experience. For more information, visit www.enseo.com. For more information, visit www.enseo.com.
Dan Mitchell, SVP Platform Strategy, Digital Wave Technology 6/18/2025 The âin the momentâ nature of the travel, hotel, and hospitality industry is all about customer service: taking care of consumers through attentive agents and staff and personalized, meaningful digital experiences.
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