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With the right technology, these contactless experiences can not only enhance guest satisfaction , making it easier for travelers to get what they need, but also streamline internal workflows, making day-to-day hotel operations effortless for teams. Discovery Guests expect to be able to book a hotel stay without having to pick up the phone.
For hotel operators seeking to boost profitability, ancillary revenue is a key focus in 2025. In Australia, this industry is worth over AUD$45 billion, growing at 5% annually – and many of these services are offered within the accommodation sector. Boost hotel profitability in 2025 by tapping into ancillary revenue streams.
This collaboration enables hotels using Infor HMS to drive incremental revenue and elevate guest personalization by seamlessly integrating Plusgradeâs proven upsell technology into the core guest journey. âTogether, weâre bringing ancillary revenue into the digital core of hotel operations â where it belongs.
An effective strategy that can help is to upsell additional services or products relevant to customers. Therefore, upselling in hotels is not only influential but cost-efficient as well. What is Upselling? Upselling is a sales strategy that offers consumers additional services or add-ons to increase revenue.
Surprisingly, the value of operational excellence on commercial performance is often not talked about enough. The impact of operational performance on revenue cannot be overlooked. Operational performance underpins value perception and directly impacts guest conversions and revenue outcomes.
Begin by identifying pain points and operational inefficiencies that impact different departments. For example, does your reservation team struggle with outdated guest preferences, leading to missed upselling opportunities? Engage with key teams, such as reservations and marketing, to gather insights into the challenges they face.
From exquisite rooms, amazing dining options, and fabulous event venues, Chatrium is truly a premium accommodation choice. After 12 years in operation, we recently spoke to Corporate Director for Revenue & Digital Distribution Pawarisa Hirantanes about the group’s journey and its satisfaction with SiteMinder as a technology partner.
This guide will take you through all the vital elements of a unified inbox for your hotel or small accommodation property. How to set up a unified inbox for your accommodation business Ready to take your guest communication to the next level? You can also boost revenue by crafting compelling upsell messages to send out at key moments.
If youre still relying on your regular operations, you could miss out on prime opportunities to attract and delight guests during this high-stakes period. This guide explores actionable strategies, expert insights, and modern tech tools to help you maximize bookings, optimize operations, and deliver unforgettable Songkran experiences.
Cloudbeds Stand 2309 Cloudbeds provides the platform that powers hospitality, driving streamlined operations, increasing reservations and revenue, and enabling memorable guest experiences for lodging businesses of all sizes and types across the globe. Hoteliers, worry not – there’s still time to register for free here.
With that in mind, it’s an opportune time for hotel operators to reassess their revenue strategies to capitalise on the influx of travellers. Hoteliers must adopt guest-centric strategies that leverage data, enhance operational efficiency, and expand revenue opportunities beyond traditional room-based metrics.
With rising costs, evolving guest behaviours and the varying types of accommodation businesses that have emerged, revenue management now means different things to different properties. I define revenue management as a way for accommodation properties to earn more,” says De Ponga.
Motorised height adjustment To accommodate all possibilities and room types â including sloping environments or areas with rising seating, such as cinema rooms or conference centres â the Philips 135HDL6015IA features a motorised trolley enabling smooth and safe electric lifting, also supporting its portability. We took this on board.
The integrated solution began with SiteMinder’s Hotel App Store , which offers customers the chance to connect with relevant applications that solve problems and offer operational opportunities. It has also improved overall customer service and increased upselling opportunities.
For decades, paper registration cards were the norm, serving legal and operational purposes. Improved compliance : Easily collect required details for legal or operational needs, including ID verification and guest signatures. Operational efficiency Digital registration reduces the amount of manual work for your team.
Intelligent upselling A hotels mobile ordering costs can be far outweighed by the extra revenue that such a system can generate. The best systems can upsell automatically, by suggesting relevant extras like drinks, desserts or meal upgrades during the order process. Its a solid choice for hoteliers looking to centralise operations.
The future of AI in hospitality is no longer a distant realityit’s starting now, transforming how hotels communicate with travelers, drive direct bookings, and streamline key functions in daily operations. This surge reflects growing investments in technologies that improve traveler experiences and operational agility.
Dynamic pricing and upselling : Based on browsing and past behavior, AI can show tailored room upgrades or experiences that match a guests preferences and budget. These tools not only streamline operations but also boost engagement and bookings. What Are the Latest Digital Marketing Trends for Hotels in 2025?
Galileo GDS is owned and operated by Travelport, one of the three major players in the GDS space (along with Amadeus and Sabre). In many respects Galileo is very similar to other GDS operators like Apollo (which formed the base from which it was originally developed), Worldspan, Sabre and Amadeus. So what can it offer hotels?
While some hotel executives appear unfazed, seeing operational challenges in Airbnbâs model, others warn the hospitality industry risks missing out on loyalty-building and ancillary revenue opportunities. Tech gaps hold hotels back Outdated hotel systems limit the ability to cross-sell or upsell non-room offerings.
Hotel management is the practice of overseeing every operation of the business to ensure consistent growth and development. Learn more Different parts of hospitality management operations Hospitality is an umbrella term to many industries. Operations management in the hospitality industry is a broad term.
of guests added an upgrade to their reservation while checking in, with an average upsell value of $48. More hotels are accommodating the evolving needs of remote workers and bleisure travelers. With rising inflation across the world, it’s not surprising that the average daily rate has risen, but it didn’t deter reservations in 2023.
Hoteliers are increasingly turning to sophisticated software solutions to streamline their operations and gain a competitive edge. Hotels can increase revenue per guest by adjusting prices according to demand, seasonality, and consumer preferences , achieved through upselling and cross-selling additional services and products.
SHR is key to the vision of becoming a one-stop shop for the full range of hospitality property management, operations, and front-of-house tools. It further bolsters our accommodation offer following the acquisition of Guestline last year – a leading hotel distribution and operations platform provider.”
Some inboxes may even be designed specifically for accommodation businesses and be able to unify different types of communications such as email, sms, and messaging apps. Likewise, you can use email to provide guests with key information, offer upsells and extras, and request reviews.
Other technologies such as apps and AI also play a part in how a smart hotel operates to provide guests with fast, easy, service. The concept of smart rooms is to equip them with features and technology that allow communication between devices, so that tasks and operations can be achieved quicker and easier. billion within the decade.
Gibbs also successfully navigated the Company through the COVID-19 pandemic and an increasingly complex operating environment, making Yum! Vingcardâs solution portfolio now features several distinct categories that are each tailored to specific hotel operational needs. a top performer in the restaurant industry.
Hotel management is the practice of overseeing every operation of the business to ensure consistent growth and development. Learn more Different parts of hospitality management operations Hospitality is an umbrella term to many industries. Operations management in the hospitality industry is a broad term.
Attendees can also preview powerful updates to the Front Desk and Sales & Catering systems, designed to boost operational speed, improve data visibility, and simplify complex workflows for staff.
To convince travelers to book their property, lodging operators must provide a clear, compelling picture of what to expect and the confidence they’re making the right choice. In the hotel industry, eCommerce refers to the buying and selling of accommodation and related services over the internet. What is hotel eCommerce?
In a hotelier’s case or any accommodation provider, selling rooms is the main product to reach full occupancy. There are plenty of upselling tools available. Partner with your local restaurants and tour operators to offer an attractive package or direct deals on social media. PRODUCT – Hotel and the rooms.
Hotel CRM solutions are powerful tools that can help your hotel to transform guest interactions, optimise operations, and drive business growth. Little Hotelier Little Hotelier is an all-in-one solution helping small accommodation providers run their business more efficiently, effectively, and profitably. Learn more 2.
6/10/2025 WorldVue to Announce WorldVue Compass at HITEC 2025 At HITEC 2025, WorldVue will unveil WorldVue Compass, a next-generation platform designed to transform the mobile guest experience through intelligent personalization, seamless integration, and operational efficiency. To learn more about Cvent IQ , visit the website here.
Bottom Line: Carnivalâs food waste playbook isnât just for cruise shipsâitâs a scalable, tech-forward model that hotel operators can adapt today. âMaestroâs impactful technology is helping independent hotel operators take greater control of their operations while enhancing both guest and staff experiences.
Are you ready to transform your hotel operations and stay ahead in this competitive marketplace? A robust cloud-based Property Management System (PMS) doesn't just streamline your operations—it transforms them. This growth is driven by the increasing need for operational efficiency and enhanced guest experiences.
6/10/2025 WorldVue to Announce WorldVue Compass at HITEC 2025 At HITEC 2025, WorldVue will unveil WorldVue Compass, a next-generation platform designed to transform the mobile guest experience through intelligent personalization, seamless integration, and operational efficiency.
Data analytics is the cornerstone of successful hotel operations. This data can then be used to make changes to improve revenue management, occupancy, guest experience, and operational efficiency. By tracking real-time data from online reviews, accommodationoperators can measure overall guest satisfaction and ratings by department.
AIâs ability to process vast amounts of data can lead to more dynamic pricing strategies, resulting in meaningful improvements to net operating income but independent hoteliers have long struggled with black-box pricing models that leave them guessing about the logic behind rate changes. We took this on board.
A hotel booking engine is a crucial tool for hotels and accommodation providers in today’s time. It plays a key role in the overall success of a hotel’s operations. By facilitating direct bookings, hotels can avoid commission fees and have more control over their pricing, promotions, and guest relationships.
âThe brand is backed by a world-class team, a strong operational foundation and a compelling vision for growth. announced the launch of PAR Engagement âa next-generation portfolio of engagement products purpose-built to help enterprise restaurants convert more guests, grow faster, and simplify operations.
and kitchen operations tech company QSR Automations LLC, announced their intention to merge. From ingredient ordering to food prep to timely order flow, restaurants will be able to accurately predict, plan, and execute operations more efficiently. The transaction is subject to customary closing conditions.
Skip to main content Subscribe Subscribe Restaurants Hotels RTN Research & Reports Events CX Point of Sale More Operations Data & Analytics News Briefs The Point Webinars HT Advisory Boards Advertise Contact Us Call for Speakers form News Briefs Most recent 6/9/2025 PAR Introduces Guest Engagement Cloud PAR Technology Corp.
Performance analysis: Allows you to understand the effectiveness of strategies and overall operational efficiency. Industry benchmarking: See how you compare to local industry standards and competitors. Financial planning: Gives you insights for future investment decisions and budgeting.
The hospitality industry has been notoriously slow to innovate, relying on outdated, siloed systems that make running day-to-day operations a struggle. Modern cloud-based platforms are designed with this flexibility in mind, accommodating a wide array of integrations with top-tier applications. Upselling tools. What is an API?
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