Skift Blog

JULY 3, 2025

Skift Take: Posadas is reshaping its portfolio for a post-pandemic traveler and challenging global players with a tailored, region-first strategy.

Travel 248

Travel Hotels Resorts 248

Lodging

JULY 7, 2025

SAN FRANCISCO & FORT WORTH, Texas—Hospitality Solutions announced the completion of its previously announced acquisition by TPG. The completion of the transaction marks the next chapter for Hospitality Solutions as a standalone company. Hospitality Solutions also announced that it has appointed Teresa Mackintosh as chief executive officer. Mackintosh has previously scaled multiple SaaS companies. “The hospitality industry is embarking on a long-overdue digital transformation, driven by

Business 182

Business Hospitality Scale Hotels 182

Hotel Management

JULY 1, 2025

Skye Suites Sydney and its adjoining retail precinct have been sold to an international investor in what brokers have deemed Sydney CBD’s largest hotel transaction this year to date. The “hotly contested sale process”, managed by agents Stonebridge Property Group and HTL Property, saw in excess of 300 enquiries, and over 20 formal offers received at the close of first round bids.

Hotel Sales 293

Hotel Sales Sales Retail Sales Process 293

Lodging

JULY 2, 2025

HOLLYWOOD, Florida—Shiji announced a significant upgrade to Reviewpro Reputation’s AI Responses feature. With one click, hoteliers can generate context-aware response drafts aligned with tone preferences, property insights, and guest feedback so they can redirect staff time toward guest service. Just one month into a trial, HM Hotels used AI responses to respond to over 82 percent of 661 reviews received, with a response time for negative and neutral reviews under 2.7 days, with a 100 [

Services 179

Services Hotels 179

Speaker: Brendan Sweeney, VP of Global Sales and David Phelan, Account Executive

In a world where buyers are more informed and objections are more nuanced, confidence isn't optional—it’s a competitive advantage. In high-stakes conversations, knowing how to handle pushback can make or break the deal. Join industry experts Brendan Sweeney and David Phelan for a behind-the-scenes look at how teams are transforming sales coaching with real-time feedback, objection-handling role plays, and pre-call preparation that actually sticks.

Sales

Are Morch

JULY 7, 2025

Picture this: a guest checks into your hotel after a long flight, orders a warm meal, and within minutes, a sleek robot glides silently to their room—no tip expected, just a cheerful chime and a glowing screen saying, “Your comfort has arrived.” This isn’t sci-fi. This is now. Across the globe, AI is not just […] The post The Future Just Knocked on Your Door: How Top Hotels Are Reinventing Room Service with AI appeared first on Are Morch, Digital Transformation Coach.

Services 130

Services Hotels 130

Anthony Cole Training

JULY 3, 2025

Focus on the customer experience is not new. Secret shoppers and client surveys with NPS (net promoter scores) have helped build an entire industry because all banks, like all companies, want to continually improve the customer experience and ratings. Research validates that high ratings on the customer experience in banking correlate to more repeat business, more profitable and longer-lasting relationships, as well as recommendations to others.

Business 197

Business Sales 197

Skift Blog

JULY 2, 2025

Skift Take: As Royal Mansour grows from an iconic property into a brand, it is charting a course of precision, diplomacy, and deep cultural grounding under the watchful eye of Jean-Claude Messant.

Branding 266

Branding 266

Hotel Business

JULY 1, 2025

The Plasencia Group , a national hospitality real estate advisory firm, has named Jennifer Connell SVP, strategic advisory, based in the Washington, DC, area. In this role, Connell will lead strategic consulting engagements across branding, development planning, repositioning and asset management. She brings nearly three decades of hospitality industry experience, including a tenure at Marriott International, where she held senior leadership roles across several disciplines.

Real Estate 105

Real Estate Branding Hospitality Management 105

STAAH

JULY 1, 2025

Hotels rely on OTAs like Booking.com, Agoda, and Expedia to stay visible and fill rooms. But while these platforms drive bookings, they can also cause unintended revenue loss — not because the platforms are flawed, but because of avoidable mistakes in how hotels manage them. From hidden discount stacking to overlooked map pins, these common missteps can quietly erode your profit margins, hurt your rankings, and lead to guest dissatisfaction.

OTA 81

OTA Revenue B2B ROI 81

Hotel Management

JULY 3, 2025

Marriott International has introduced its Courtyard by Marriott brand to Darwin for the first time, representing several significant milestones for the global hospitality giant in the region. Courtyard by Marriott Darwin, at 81 Smith Street, is Marriott International’s inaugural property in the Northern Territory and expands its presence to every state and territory in Australia.

Branding 162

Branding Accommodation Travel Business 162

Speaker: Jady West, VP of Hospitality & Chris Bennett, Head of Sales & Engineering

The modern hotel room is no longer just a place to stay—it’s an experience to remember. Today’s guests expect seamless 5G connectivity, personalized comfort, and high-tech convenience. From AI-powered smart room controls to in-room entertainment and app-based services, technology is redefining hospitality from the inside out. In this new session featuring industry pros Jady West and Chris Bennett, we’ll explore how high-speed, high-bandwidth connectivity powers the innovations that are enabling

Hospitality

Skift Blog

JULY 1, 2025

Skift Take: Asia’s top travel markets are rewriting the rules of booking — with OTAs, loyalty programs, and social media now driving distinct, market-specific behaviors that global travel brands must strategically adapt to.

Travel 216

Travel OTA Marketing Market 216

Lodging

JULY 2, 2025

CHICAGO, Illinois—Hyatt Hotels Corporation announced plans to expand Hyatt’s luxury and lifestyle brand portfolios across the Asia Pacific region, with a pipeline of close to 90 properties expected to open over the next five years. This growth includes the debut of the Thompson Hotels brand in the region alongside new entries and expansion for Andaz, The Standard, and Park Hyatt brands in destinations including Thailand, Malaysia, and Australia in 2025 and 2026.

Pipeline 194

Pipeline Closing Branding Hotels 194

Hotel News Resource

JULY 3, 2025

Truman and Marriott International have announced plans to open three new hotels in Calgary, including W Calgary, JW Marriott Calgary, and an Autograph Collection Hotel, with openings scheduled between 2028 and 2030.

Hotels 93

Hotels 93

STAAH

JULY 2, 2025

June It to Win It! Our June product update has landed, and it’s bringing a suite upgrade to your hospitality game. We’ve ironed out the wrinkles, fluffed up the features, and checked out bugs like a smooth front desk pro. From the Booking Engine to the Channel Manager, everything’s looking sharper than ever. Your operations just got first-class service.

Retail 89

Retail Real Estate B2B Services 89

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Sales

Hotel Management

JULY 6, 2025

Marriott International is set to bring its AC Hotels brand to Queensland for the first time following an extensive renovation of a Gold Coast hotel. Vibe Gold Coast, which was recently acquired by KS Hotels and Resorts, is set to undergo a full renovation, commencing later this year, before opening as AC Hotel Gold Coast in mid-2026. On completion, the upscale lifestyle hotel, located in the heart of Surfers Paradise, will feature 202 guest rooms, an all-day dining restaurant, AC Store, AC Loung

Branding 147

Branding Resorts Hotels Pipeline 147

Skift Blog

JULY 1, 2025

Skift Take: Affluent travelers of Asia Pacific are no longer chasing more. They’re chasing better. They’re prioritizing experiences that feel personal, immersive, and emotionally rewarding, not necessarily the ones that scream luxury at first glance.

Travel 225

Travel Tourism 225

Lodging

JULY 2, 2025

Guests expect personalized, efficient service, frontline hotel teams expect to have the bandwidth to deliver that service and succeed in their jobs, and managers expect to have the data needed to make the best operational decisions. Helping to meet expectations on all sides are best-in-class property management systems (PMSs), which are continually enhancing their functionality, and in many cases, leveraging AI to do so.

Operations 147

Operations Management Services Hotels 147

Hotel News Resource

JULY 4, 2025

Festival tourism plays a crucial role in driving hotel bookings, boosting occupancy rates, and generating powerful ripple effects across the tourism industry.

Tourism 75

Tourism Events Occupancy Hospitality 75

Speaker: Brendan Sweeney, VP of Sales & Devyn Blume, Sr. Account Executive

Are you curious about how artificial intelligence is reshaping sales coaching, learning, and development? Join Brendan Sweeney and Devyn Blume of Allego for an engaging new webinar exploring AI's transformative role in sales coaching and performance improvement! Brendan and Devyn will share actionable insights and strategies for integrating AI into coaching and development - ensuring personalized, effective, and scalable training!

Sales

STAAH

JULY 6, 2025

Newly refurbished New South Wales property simplified OTA management and grew direct bookings using STAAH’s powerful platform. Set in the heart of Barham, New South Wales, Barham Bridge Motor Inn is a welcoming, 23-room motel that recently underwent a full refurbishment and emerged as a modern 4-star property. With King, Twin, Family, and even Pet-Friendly rooms, it’s built to suit every kind of traveller — from road trippers and business guests to families and weekenders.

Motels 69

Motels OTA Overbooking Management 69

Hotel Management

JULY 3, 2025

In HM’s 2025 Australasian Development Outlook, Choice Hotels Asia-Pac Head of Investments and Portfolio Growth, Trent Conroy, reveals the key strategies for scalable growth in a challenging environment. Trent Conroy, Choice Hotels The Australasian greenfield development market continues to witness feasibility challenges, with elevated construction costs, inflation, and tighter lending conditions dampening new supply pipelines.

ROI 130

ROI Operations Pipeline Branding 130

Skift Blog

JULY 1, 2025

Skift Take: Hotel101 plans to operate 1 million rooms across 100 countries, which seems ambitious for a company that just saw its market cap get cut by two-thirds on day one of public trading. But hey, dream big.

Travel 251

Travel Operations Marketing Market 251

Lodging

JULY 7, 2025

NEW YORK—Hawkins Way Capital announced its acquisition of the former 492-key Holiday Inn by IHG, located in Manhattan’s Financial District. The property will be managed by FCL Management. “This acquisition reflects Hawkins Way’s focus on investing in out-of-favor assets feeling post-COVID-19 effects with strong potential,” said Joshua Bird, partner at Hawkins Way Capital. “Located in the heart of Manhattan’s Financial District, the property offers substantial

Management 162

Management Hotels Real Estate 162

Speaker: Lauren Fernandez - CEO & Founder, Full Course

Companies all over the world, including Marriot International and Hilton Worldwide, are aware of the value of including DEI in their talent acquisition strategy. However, despite these initiatives, there is still plenty that the hospitality sector can do to promote DEI. When comparing the hospitality industries in India, Iraq, the UK, and the US, you will see that there is a consistent underrepresentation of persons from different ethnic, gender, and disability origins across all levels of the i

Hospitality

Webrezpro

JULY 2, 2025

Listing your property on online travel agency (OTA) channels increases visibility and revenue—but it comes at a cost. And if you’re managing OTA bookings manually, it can cost you even more. Manually consolidating data between your property management system (PMS) and OTA channels is inefficient and prone to error. Mistakes lead to guest dissatisfaction, billing […] The post How to Manage OTA Bookings and Commissions Profitably appeared first on WebRezPro.

OTA 69

OTA Management Revenue Travel 69

MediaBoom

JULY 7, 2025

Your hotel’s reputation isn’t just part of your business — it’s the foundation of your success. In an industry where guests rely on reviews, social proof, and online buzz to choose where they stay, managing how your hotel is perceived can mean the difference between empty rooms and steady bookings. Hotel reputation management is the practice of monitoring, influencing, and improving how guests and the public perceive your hotel across online and offline channels.

Management 61

Management Hotels Digital Marketing Branding 61

Hotel Management

JULY 1, 2025

Steadfast Capital and IHG are set to unveil their dual-branded hotel project in Melbourne in the third quarter of this year, with the opening of Hotel Indigo Melbourne Little Collins and Holiday Inn Melbourne Bourke Street Mall. Eight years in the making, the project, led by global design studio Buchan and construction firm Hickory, aims to inject new life into the Bourke Street Mall precinct and transform its surrounding laneways.

General Manager 147

General Manager Hotels Construction Events 147

Skift Blog

JULY 3, 2025

Skift Take: Destinations investing early and comprehensively in halal-friendly travel are likely to gain long-term competitive advantage as this sector continues to grow.

Travel 271

Travel Marketing Market Tourism 271

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Branding

Lodging

JULY 7, 2025

CHICAGO, Illinois—Hyatt Hotels Corporation announced plans for a luxury Park Hyatt hotel in downtown Vancouver, slated to open in 2026. The hotel, formerly Shangri-La Vancouver, is now operating as Hyatt Vancouver Downtown Alberni until a multi-million-dollar redesign enhances the hotel’s guestrooms, residential-style lobby, public spaces, and spa, and the hotel joins the Park Hyatt brand. “Reimagining this iconic luxury hotel will enable Hyatt to thoughtfully expand our luxury portfolio i

Branding 162

Branding Operations Hotels 162

Hotel Business

JULY 1, 2025

At HITEC 2025 in Indianapolis, new products were showcased and new partnerships were formed. Hotel Business has compiled a roundup of some of them. RMS unveils new booking engine RMS has launched its next-generation booking engine, delivering a faster, cleaner and more intuitive experience to boost direct bookings and meet modern guest expectations.

Services 59

Services Upsell Revenue Ancillary Revenue 59

Hotel News Resource

JULY 2, 2025

Forty percent of hotel reservations are now made within 30 days of arrival, underscoring a significant shift in traveler behavior towards shorter booking lead times. Spontaneity, mobile&first decisions, and digital expectations are fueling this trend.

Hotels 69

Hotels Travel 69

Hotel Management

JULY 6, 2025

Independent hotel management company La Vie Hotels and Resorts has welcomed experienced hospitality figure Amanda Cottome to lead its operations in the Pacific region. Effective July 7, 2025, Cottome commences the role of Director of Operations – Pacific at La Vie Hotels and Resorts, bringing more than 23 years of senior leadership experience in hospitality operations, service excellence, and team development.

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Operations Resorts General Manager Closing 130

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Travel