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WASHINGTON—The American Hotel & Lodging Association (AHLA) issued the following statement from President and Chief Executive Officer Rosanna Maietta on the inclusion of key tax provisions in the U.S. House and Senate-passed Budget Reconciliation package that are critical to the hospitality industry. “We applaud Speaker Johnson, Chairman Jason Smith, and members of Congress for providing small business hotel owners across America the certainty they need to invest more and create more jo
Skye Suites Sydney and its adjoining retail precinct have been sold to an international investor in what brokers have deemed Sydney CBD’s largest hotel transaction this year to date. The “hotly contested sale process”, managed by agents Stonebridge Property Group and HTL Property, saw in excess of 300 enquiries, and over 20 formal offers received at the close of first round bids.
Picture this: a guest checks into your hotel after a long flight, orders a warm meal, and within minutes, a sleek robot glides silently to their room—no tip expected, just a cheerful chime and a glowing screen saying, “Your comfort has arrived.” This isn’t sci-fi. This is now. Across the globe, AI is not just […] The post The Future Just Knocked on Your Door: How Top Hotels Are Reinventing Room Service with AI appeared first on Are Morch, Digital Transformation Coach.
Speaker: Brendan Sweeney, VP of Global Sales and David Phelan, Account Executive
In a world where buyers are more informed and objections are more nuanced, confidence isn't optional—it’s a competitive advantage. In high-stakes conversations, knowing how to handle pushback can make or break the deal. Join industry experts Brendan Sweeney and David Phelan for a behind-the-scenes look at how teams are transforming sales coaching with real-time feedback, objection-handling role plays, and pre-call preparation that actually sticks.
Focus on the customer experience is not new. Secret shoppers and client surveys with NPS (net promoter scores) have helped build an entire industry because all banks, like all companies, want to continually improve the customer experience and ratings. Research validates that high ratings on the customer experience in banking correlate to more repeat business, more profitable and longer-lasting relationships, as well as recommendations to others.
When Maybourne Hotel Group opened the company’s first property in Los Angeles in 2023, it firmly upped the accommodation ante in Beverly Hills, bringing European luxury style and epic dining just steps away from Rodeo Drive. The Maybourne Beverly Hills is one of the most exciting new hotels in Los Angeles. It spans nine floors with panoramic sun filled balconies, overlooking the Beverly Cañon Gardens, dotted with swaying palm trees and verdant gardens.
HOLLYWOOD, Florida—Shiji announced a significant upgrade to Reviewpro Reputation’s AI Responses feature. With one click, hoteliers can generate context-aware response drafts aligned with tone preferences, property insights, and guest feedback so they can redirect staff time toward guest service. Just one month into a trial, HM Hotels used AI responses to respond to over 82 percent of 661 reviews received, with a response time for negative and neutral reviews under 2.7 days, with a 100 [
HOLLYWOOD, Florida—Shiji announced a significant upgrade to Reviewpro Reputation’s AI Responses feature. With one click, hoteliers can generate context-aware response drafts aligned with tone preferences, property insights, and guest feedback so they can redirect staff time toward guest service. Just one month into a trial, HM Hotels used AI responses to respond to over 82 percent of 661 reviews received, with a response time for negative and neutral reviews under 2.7 days, with a 100 [
Skift Take: As Royal Mansour grows from an iconic property into a brand, it is charting a course of precision, diplomacy, and deep cultural grounding under the watchful eye of Jean-Claude Messant.
The Plasencia Group , a national hospitality real estate advisory firm, has named Jennifer Connell SVP, strategic advisory, based in the Washington, DC, area. In this role, Connell will lead strategic consulting engagements across branding, development planning, repositioning and asset management. She brings nearly three decades of hospitality industry experience, including a tenure at Marriott International, where she held senior leadership roles across several disciplines.
Newly refurbished New South Wales property simplified OTA management and grew direct bookings using STAAH’s powerful platform. Set in the heart of Barham, New South Wales, Barham Bridge Motor Inn is a welcoming, 23-room motel that recently underwent a full refurbishment and emerged as a modern 4-star property. With King, Twin, Family, and even Pet-Friendly rooms, it’s built to suit every kind of traveller — from road trippers and business guests to families and weekenders.
Marriott International has introduced its Courtyard by Marriott brand to Darwin for the first time, representing several significant milestones for the global hospitality giant in the region. Courtyard by Marriott Darwin, at 81 Smith Street, is Marriott International’s inaugural property in the Northern Territory and expands its presence to every state and territory in Australia.
Speaker: Jady West, VP of Hospitality & Chris Bennett, Head of Sales & Engineering
The modern hotel room is no longer just a place to stay—it’s an experience to remember. Today’s guests expect seamless 5G connectivity, personalized comfort, and high-tech convenience. From AI-powered smart room controls to in-room entertainment and app-based services, technology is redefining hospitality from the inside out. In this new session featuring industry pros Jady West and Chris Bennett, we’ll explore how high-speed, high-bandwidth connectivity powers the innovations that are enabling
SAN FRANCISCO & FORT WORTH, Texas—Hospitality Solutions announced the completion of its previously announced acquisition by TPG. The completion of the transaction marks the next chapter for Hospitality Solutions as a standalone company. Hospitality Solutions also announced that it has appointed Teresa Mackintosh as chief executive officer. Mackintosh has previously scaled multiple SaaS companies. “The hospitality industry is embarking on a long-overdue digital transformation, driven by
Skift Take: Asia’s top travel markets are rewriting the rules of booking — with OTAs, loyalty programs, and social media now driving distinct, market-specific behaviors that global travel brands must strategically adapt to.
Truman and Marriott International have announced plans to open three new hotels in Calgary, including W Calgary, JW Marriott Calgary, and an Autograph Collection Hotel, with openings scheduled between 2028 and 2030.
Hotels rely on OTAs like Booking.com, Agoda, and Expedia to stay visible and fill rooms. But while these platforms drive bookings, they can also cause unintended revenue loss — not because the platforms are flawed, but because of avoidable mistakes in how hotels manage them. From hidden discount stacking to overlooked map pins, these common missteps can quietly erode your profit margins, hurt your rankings, and lead to guest dissatisfaction.
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
Marriott International is set to bring its AC Hotels brand to Queensland for the first time following an extensive renovation of a Gold Coast hotel. Vibe Gold Coast, which was recently acquired by KS Hotels and Resorts, is set to undergo a full renovation, commencing later this year, before opening as AC Hotel Gold Coast in mid-2026. On completion, the upscale lifestyle hotel, located in the heart of Surfers Paradise, will feature 202 guest rooms, an all-day dining restaurant, AC Store, AC Loung
CHICAGO, Illinois—Hyatt Hotels Corporation announced plans to expand Hyatt’s luxury and lifestyle brand portfolios across the Asia Pacific region, with a pipeline of close to 90 properties expected to open over the next five years. This growth includes the debut of the Thompson Hotels brand in the region alongside new entries and expansion for Andaz, The Standard, and Park Hyatt brands in destinations including Thailand, Malaysia, and Australia in 2025 and 2026.
Skift Take: Affluent travelers of Asia Pacific are no longer chasing more. They’re chasing better. They’re prioritizing experiences that feel personal, immersive, and emotionally rewarding, not necessarily the ones that scream luxury at first glance.
Festival tourism plays a crucial role in driving hotel bookings, boosting occupancy rates, and generating powerful ripple effects across the tourism industry.
Are you curious about how artificial intelligence is reshaping sales coaching, learning, and development? Join Brendan Sweeney and Devyn Blume of Allego for an engaging new webinar exploring AI's transformative role in sales coaching and performance improvement! Brendan and Devyn will share actionable insights and strategies for integrating AI into coaching and development - ensuring personalized, effective, and scalable training!
June It to Win It! Our June product update has landed, and it’s bringing a suite upgrade to your hospitality game. We’ve ironed out the wrinkles, fluffed up the features, and checked out bugs like a smooth front desk pro. From the Booking Engine to the Channel Manager, everything’s looking sharper than ever. Your operations just got first-class service.
In HM’s 2025 Australasian Development Outlook, Choice Hotels Asia-Pac Head of Investments and Portfolio Growth, Trent Conroy, reveals the key strategies for scalable growth in a challenging environment. Trent Conroy, Choice Hotels The Australasian greenfield development market continues to witness feasibility challenges, with elevated construction costs, inflation, and tighter lending conditions dampening new supply pipelines.
Let’s face it, five-star hotel rooms are reliably excellent, but largely the same. Luxurious beds? Check. Marble bathrooms? Of course. A television you won’t watch and a phone in the bathroom that no one ever touches? Naturally. Some even throw in flashy tech like turning on the shower via iPad to show they’re “keeping up.” But across the board, these rooms offer a consistently elevated baseline.
Skift Take: AOL co-founder Steve Case says his new Waldorf Astoria resort reflects more than just a real estate play. His hope is that the future of high-end tourism lies in community connections rather than resorts that are literally walled gardens.
Speaker: Lauren Fernandez - CEO & Founder, Full Course
Companies all over the world, including Marriot International and Hilton Worldwide, are aware of the value of including DEI in their talent acquisition strategy. However, despite these initiatives, there is still plenty that the hospitality sector can do to promote DEI. When comparing the hospitality industries in India, Iraq, the UK, and the US, you will see that there is a consistent underrepresentation of persons from different ethnic, gender, and disability origins across all levels of the i
Pull off the road and enjoy a stay at Hôtellerie Puamun Aguanish. Located in Natashquan, Quebec, it’s where modern comfort meets indigenous cultural richness. Fat bikes and canoes are both available for rental so you can get outside and explore. Hôtellerie Puamun Aguanish has chosen our cloud-based WebRezPro Property Management System to help run their […] The post Hôtellerie Puamun Aguanish appeared first on WebRezPro.
Your hotel’s reputation isn’t just part of your business — it’s the foundation of your success. In an industry where guests rely on reviews, social proof, and online buzz to choose where they stay, managing how your hotel is perceived can mean the difference between empty rooms and steady bookings. Hotel reputation management is the practice of monitoring, influencing, and improving how guests and the public perceive your hotel across online and offline channels.
Steadfast Capital and IHG are set to unveil their dual-branded hotel project in Melbourne in the third quarter of this year, with the opening of Hotel Indigo Melbourne Little Collins and Holiday Inn Melbourne Bourke Street Mall. Eight years in the making, the project, led by global design studio Buchan and construction firm Hickory, aims to inject new life into the Bourke Street Mall precinct and transform its surrounding laneways.
Guests expect personalized, efficient service, frontline hotel teams expect to have the bandwidth to deliver that service and succeed in their jobs, and managers expect to have the data needed to make the best operational decisions. Helping to meet expectations on all sides are best-in-class property management systems (PMSs), which are continually enhancing their functionality, and in many cases, leveraging AI to do so.
The race to 100% digital is on. With the restaurant industry still in the early innings of its digital transformation, brands need an airtight strategy when it comes to building out their tech stack. Download the buyer’s guide to learn where to prioritize your efforts and get the most out of every investment.
Skift Take: Hotel101 plans to operate 1 million rooms across 100 countries, which seems ambitious for a company that just saw its market cap get cut by two-thirds on day one of public trading. But hey, dream big.
Listing your property on online travel agency (OTA) channels increases visibility and revenue—but it comes at a cost. And if you’re managing OTA bookings manually, it can cost you even more. Manually consolidating data between your property management system (PMS) and OTA channels is inefficient and prone to error. Mistakes lead to guest dissatisfaction, billing […] The post How to Manage OTA Bookings and Commissions Profitably appeared first on WebRezPro.
At HITEC 2025 in Indianapolis, new products were showcased and new partnerships were formed. Hotel Business has compiled a roundup of some of them. RMS unveils new booking engine RMS has launched its next-generation booking engine, delivering a faster, cleaner and more intuitive experience to boost direct bookings and meet modern guest expectations.
Independent hotel management company La Vie Hotels and Resorts has welcomed experienced hospitality figure Amanda Cottome to lead its operations in the Pacific region. Effective July 7, 2025, Cottome commences the role of Director of Operations – Pacific at La Vie Hotels and Resorts, bringing more than 23 years of senior leadership experience in hospitality operations, service excellence, and team development.
Escape into a world of luxury and dive into the future of tech, fun takes on the American pastime, and many inspirational individuals. With engaging reports on fashion, food, travel, finance, sports, and more, download now and enjoy the read!
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