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With travelers from every corner of the globe eager to explore new destinations and create lasting summertime memories, hoteliers have a unique opportunity to boost revenue, enhance guest satisfaction, and craft unforgettable experiences through strategic upselling.
Upsells are a simple, straightforward way to drive more revenue, increase engagement, and build customer loyalty. Implementing the right upsell strategy can improve the guest experience and your bottom line.
What is hotel upselling? Hotel upselling is the practice of encouraging guests to purchase additional services or upgrades during their stay, beyond their initial booking. In this blog, you’ll learn all the tips you need to make upselling a success at your business. Table of contents Why is hotel upselling important?
Skift Take: The startup Techsembly performs a neat trick in letting luxury hotel brands like The Peninsula sell gift cards to boost upsells without creating a downmarket vibe. No wonder it caught Sabre's eye. Sean O'Neill Read the Complete Story On Skift
With the right technology, these contactless experiences can not only enhance guest satisfaction , making it easier for travelers to get what they need, but also streamline internal workflows, making day-to-day hotel operations effortless for teams. Discovery Guests expect to be able to book a hotel stay without having to pick up the phone.
Skift Take: The hotel industry is finally catching up to airlines in the art of online upselling, with new tech investments set to unlock billions in ancillary revenue. Sean O'Neill Read the Complete Story On Skift
An effective strategy that can help is to upsell additional services or products relevant to customers. Therefore, upselling in hotels is not only influential but cost-efficient as well. What is Upselling? Upselling is a sales strategy that offers consumers additional services or add-ons to increase revenue.
This collaboration enables hotels using Infor HMS to drive incremental revenue and elevate guest personalization by seamlessly integrating Plusgradeâs proven upsell technology into the core guest journey. Hotels face growing pressure to do more with lessâdelivering tailored guest experiences while improving margins.
Todays travellers expect seamless, personalised service – and the Single Guest Itinerary (SGI) delivers. Todays travellers are experience-driven, and hotels must find smarter ways to personalise and optimise the guest journey. Its seamless, intuitive and tailored – just the way todays travellers expect.
Practical applications include: Demand optimization In hotel revenue management , pricing strategies rely on many different factors, including room rates, upsell opportunities, market and seasonal trends, and competitor pricing. DI can also be more proactive and suggest upsells tailored to guest profiles and booking patterns.
Whatever the trigger, something shifts – and suddenly, the idea of travel starts becoming a plan. According to Amadeus’ Travel Dreams report, the travel journey can be broken down into four distinct phases: inspiration, booking, experiencing, and post-trip reflections, or takeaways.
According to PwC, 70% of consumers now expect companies to offer self-service options, and the travel and hospitality sector ranks among the top industries adopting AI to meet this demand. 24/7 Availability Without Overloading Reservation Teams Travelers don’t operate on business hours, but your reservation team might.
Seventy percent of American travelers are likely to check themselves into a hotel using an app or a self-service kiosk instead of a traditional front desk. This preference skyrockets to 82% among Gen Z travelers, signaling a fundamental shift in how guests want to interact with hotels. In a survey of 2,000 U.S. of total U.S.
Heres why a booking engine should be at the heart of your hotels digital strategy: Own the Guest Relationship: Unlike online travel agents (OTAs) , direct bookings give you full access to guest data, ideal for personalization, upselling, and loyalty-building. Custom Branding: Keep the look and feel consistent with your hotels website.
Skip to main content Subscribe Subscribe Restaurants Hotels RTN Research & Reports Events CX Point of Sale More Operations Data & Analytics News Briefs The Point Webinars HT Advisory Boards Advertise Contact Us Call for Speakers form News Briefs Most recent 6/11/2025 SURVEY: 70% of American Travelers Want to Skip the Front Desk A new U.S.
Article - Complimentary Registration Now Open For Doug Kennedy's Next Training Webcast: Contemporary Approaches for Upselling at Check-In - Sponsored By Travel Outlook, Better Talent, and Track Hospitality Software
To remain competitive, hotels must adapt to the evolving expectations of tech-savvy travelers, who are increasingly demanding personalized guest experiences. Influencer marketing is shifting toward micro and nano influencers , who speak to smaller but more engaged travel communities, often with better results.
Hotel management can often feel like youre spinning plates – online travel agents (OTAs) sending bookings, guests booking directly on your site, and your front desk needing real-time updates to avoid the dreaded overbooking. It’s a game-changer for your direct strategy and a must-have in todays digital-first travel landscape.
JPMorgan Chase, the global banking titan, has been steadily building a travel empire. Its integrated unit, Chase Travel Group, is no longer just a credit card perks portal. Itâs evolving into a full-spectrum travel platformâand itâs bringing millions of high-spending, loyalty-driven travelers with it.
Whether they’re traveling for business or leisure, they crave convenience, personalization and real-time engagement. If guests across the board are used to using apps in their daily lives, why wouldn’t they expect the same level of ease when they travel? What’s the biggest shift you’ve seen in guest expectations over the years?
If they see better rates on online travel agencies (OTAs) , they’ll lose trust and likely bounce. Personalised Offers : Today’s travelers respond well to targeted perks like birthday discounts, returning guest rates, or room preferences remembered. This is your golden moment. If it takes more than a few clicks, you’re losing them.
With single-solution platforms, hoteliers can embrace simplicity, efficiency, and innovation to meet the demands of modern travelers. Guest-Centric Experiences: The Ultimate Differentiator Todays travelers demand personalized, seamless experiences. Identify upselling opportunities to boost revenue. It grows with your property.
With offerings tailored for both leisure and business travellers including well-appointed rooms, conference facilities, swimming pools and authentic culinary experiencesSentrim is more than a hotel group. With STAAH channel manager , the team had greater control over revenue from corporate bookings to last-minute leisure travellers.
Travel continues to rebound, with all three key KPIs growing over the summer in the UK & Ireland, according to the latest data from Mews, the industry-leading hospitality cloud.
Unbundle to UpsellTravelers increasingly want more flexibility in how they book and experience their stay. This trend allows travelers to customize their experience and only pay for what they truly need or want. This trend allows travelers to customize their experience and only pay for what they truly need or want.
Here’s why a booking engine should be at the heart of your hotel’s digital strategy: Own the Guest Relationship: Unlike online travel agents (OTAs) , direct bookings give you full access to guest data, ideal for personalization, upselling, and loyalty-building. Analytics & Conversion Tracking: Know what’s working and what’s not.
With this seamless and end-to-end integration, Hotelogix aims to help hotels efficiently upsell and increase direct bookings for more revenue. It will, in turn, help hotels identify the guests’ spending patterns and present them with upselling opportunities.
With features like multi-property search, real-time availability updates, and upselling options, hotels can showcase everything they have to offer and capture more revenue per guest. SHRs EBE delivers the full functionality of a powerful booking platform, but in a modern, user-friendly modal design.
market in particular, key findings include: Travel has recovered and tops pre-pandemic levels. Despite the backdrop of global unrest, frequent flight disruptions, and inflation, consumers didn’t pump the brakes on travel, which will likely remain a priority throughout 2024. For the U.S.
According to recent Accenture research, 84% of travel executives say AI is the key to achieving their growth targets demonstrating that AI-driven channel strategies are no longer optional; they’re absolutely mission-critical for driving hotel revenue.
Hospitality leaders embrace technology for growth Our latest report, “ Travel Technology Investment Trends 2024 ,” reveals a strong commitment among hoteliers to increase their technology spend. Investing in a modern CRS will be necessary to help hoteliers diversify and enhance their services in order to stand out to travelers.
Originally published on Hospitality Net By: Francisco Pérez-Lozao Ruter, President, Hospitality, Amadeus I just recently learned that I’m a Travel Tech-fluencer. Through extensive research and a survey of 10,000 global travelers , Amadeus looked into the future to understand what would drive traveler interest and habits by 2033.
Stayntouch , a cloud hotel property management system (PMS) and guest-centric technology company, has unveiled UpsellPRO, an advanced upselling tool designed to expand and maximize revenue opportunities for hotels, according to the company.
Amadeus has launched Amadeus Leisure Connect, which unifies three complementary products: Private Agreements, Amadeus Value Hotels and the Amadeus Travel Platform to deliver a connected traveler experience, more personalization and an optimized distribution strategy for leisure travel sellers.
For example, targeting people looking for a local getaway during shoulder seasons or offering special deals to business travelers for repeat bookings. Things like upselling, cross-selling ancillary services, and promoting on-site spend at restaurants, spas etc., can result in a stable revenue stream.
Sustainability : d igital k eys eliminate the need for plastic keycards, appealing to eco-conscious travel l ers. Operational efficiency : f ewer manual processes mean fewer staff hours spent troubleshooting.
Nearly half of all those surveyed (49%) said they hope AI will be able to help them to identify and offer upsell opportunities to travelers at all stages of the booking process. 85% of respondents felt that personalization could help them deliver in excess of 5% in incremental revenue.
A new age of travel The world of travel, not surprisingly, has changed substantially over the past four years. Amadeus is helping the hospitality industry meet these evolving expectations, and be fully prepared for the future, by enabling an ecosystem approach across travelers, travel sellers, hotels, mobility, and travel insurance.
Every year during Songkran, Thailand welcomes millions of travelers eager to experience the fun and tradition, filling up streets, temples, and yes, hotel rooms! Thailands beloved festival sees an influx of both international tourists and local travelers. During Songkran, travelers dont just stay longer; they spend more.
The data covers key hotel performance indicators such as occupancy, RevPAR, booking lead time, length of stay, international and domestic travel, direct and OTA bookings, as well as upsell performance to forecast trends shaping the hotel industry in 2023. Domestic tourism is still going strong.
Despite that, nearly 45% of independent hotels still operate with partially integrated or disconnected platforms, leading to challenges such as overbooking, inconsistent pricing across channels, and lack of real-time visibility of interactions with travelers. Did you know? Did you know?
Galileo is a travel distribution platform that utilises a global distribution system (GDS) to allow travel agents to book hotels, flights and other travel services. While Galileo is mainly used for airline bookings, its also used by travel agents to book hotels, car hire and other travel services for their clients.
We’ve all heard stories of travelers struggling to find suitable accommodations that cater to their unique needs. It’s time we take a real close look at how accessible hotel rooms are revolutionizing the travel experience for everyone. Elderly travelers find the amenities more comfortable and convenient.
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