Hotel Speak

DECEMBER 9, 2024

First up is a point of sale system (POS), used to process check-in transactions; second is a CRM system , installed to help your team manage interactions with each guest and store their data for any future exchanges. When you integrate your hotel software, you centralise your customer service.

Services

AskSuite

JULY 22, 2025

Revenue growth via post-booking upsells Post-reservation conversations are the perfect opportunity to offer: Room upgrades Add-on services as breakfast, transfer and experiences Promotional packages 5.

Services

eHotelier

JULY 13, 2025

In his new role, Bryant will lead all sales and marketing initiatives, with a focus on driving revenue, fostering sales goals and building strategic partnerships that deepen the hotel’s connection to West Hollywood’s cultural and creative communities.

Sales

Anthony Cole Training

OCTOBER 25, 2024

If the investment is significant enough, most buyers will look for an expert in the area to guide them, particularly in the world of financial services. That expertise, if well developed and articulated, is your personal brand and will lead to greater sales success.

Branding

Lure Agency

JULY 28, 2025

Results Services Pricing Resources The AI Bar Blog Video Podcast Assessment About Partners Community News As Seen In FAQs Contact Knock-Knock Step Inside >> Behind unassuming doors lies Lucys Lounge. Step Inside Lucys Lounge >> Is AI Killing Your Hotel Sales? Be captivated. Seek the unseen. Seek the unseen.

Hotel Sales

STAAH

NOVEMBER 5, 2024

Unlike any other monetary gift card, they can be tied into particular hotel services, enhancing revenue streams. Additional revenue stream, with the money clipped in even before the service is rendered. Make your messages crisp, highlight your services and ensure images are high quality. Gift vouchers are versatile.

Revenue

Hotel Management

MARCH 4, 2025

From F&B and wellness to unique experiences and retail, discover four key strategies to maximise earnings beyond room sales. Income creatively generated from unique products and services can provide a significant supplement to traditional room sales – without the big price tag of infrastructure investment.

Ancillary Revenue

Hotel Management

FEBRUARY 27, 2025

Capella Sydney welcomes new Director of Sales and Marketing Capella Sydney has welcomed Lucas Gimenez Polcheira as the new Director of Sales and Marketing. Based in Singapore, she will be responsible for hotel sales and advisory in the Southeast Asia hotels market, with an initial focus on the Singapore sector.

General Manager

Hotel Management

JUNE 24, 2025

Dickson has previously serviced as General Manager of Novotel Geelong for three years and, prior to that, managed hotels in Melbourne, Sydney and Wellington. This is a marquee investment in Geelong, and I want to ensure we get it right – bringing in the best people to provide the best service to locals and visitors.”

General Manager

Hotel Management

JULY 29, 2025

Kristina Ayton has been appointed Director of Sales and Marketing; Natalie McGready as Executive Assistant Manager; Nicole Curran as Human Resources Manager and Janendra Rama as Financial Controller. Ayton takes up the role of Director of Sales and Marketing (DOSM) for The Archibald Precinct and Voco Gosford.

General Manager

Hotel Speak

DECEMBER 18, 2024

Gatekeepers are large digital platforms that provide core services, such as search engines. For example, gatekeepers must allow their business users to promote their services and complete contracts with customers outside of the gatekeepers platform. They are designated gatekeepers if they meet certain criteria outlined by the DMA.

Cost Per Click

eHotelier

JUNE 30, 2025

With a robust infrastructure that includes its proprietary Hotel Sales Max and Hotel Rev Max platforms, Dellisart offers a unique combination of operational support, sales expertise, and revenue management. Suppliers Research Podcast Careers Events All Insights Podcasts eLearning Tech.Ex

Services

STAAH

JULY 21, 2025

Located in Mumbai and spread across five acres, the property feature 106 rooms, 110 serviced apartments, and 42 conference and banquet spaces. GCC Hotel & Club, has reported a 15% rise in revenue and online bookings after partnering with global hospitality tech provider, STAAH.

Revenue

Skift Blog

JUNE 30, 2025

Skift Take: After selling these 15 resorts, Hyatt will once again look less like a real-estate company and more like a capital-light services business. It will be less likely to get clobbered during a downturn from volatile cash flows tied to depreciating assets. Read the Complete Story On Skift

Real Estate

Lodging

MAY 20, 2025

million square meters of event space and 800,000+ guestrooms, providing a self-serve option for clients to view and book event space, guestrooms, and sales and catering services, while augmenting the support of on-site […] The post Accor Develops Digital Meetings and Events Ecosystem appeared first on LODGING Magazine.

Events

Hospitality Tech

JULY 24, 2025

“RoomKey has been part of our journey from the ground up,” said Jeannette Clarke , Regional Operations Manager for Tech Support, HR, Loyalty Programs, and Reservations Services at Lakeview Hotels & Resorts. “Back in 2005, we were looking for a front desk and call center solution that was simple, affordable, and fast to train on.

Services

Hotel Management

JANUARY 23, 2025

The post Hiltons Cairns team honoured for bravery by CEO Nassetta appeared first on Hotel Management.

Sales

Hospitality Tech

JUNE 30, 2025

“What truly makes Gametime stand out is its ability to meet the specific needs of limited-service hotels while aligning seamlessly with our overall revenue management strategy. Built from the ground up for this segment, GameTime offers a fast, scalable solution tailored to brands that prioritize efficiency and agility.

Services

Hotel Business

JANUARY 13, 2025

Community engagement: AAHOA encourages its members to participate in local community service efforts, including volunteering at shelters, distributing supplies and supporting relief programs. Contact the sales office at 213-395-9520. Make a donation: Contribute to Hope & Haven using this link.

Hotels

Hotel Business

JULY 1, 2025

Mews adds point-of-sale to its hospitality cloud Mews has added Mews POS (Point-of-Sale) to the embedded payments experience offered with Mews Hospitality Cloud, providing increased operational time savings for hotels and a frictionless experience for guests.

Services

AskSuite

JULY 16, 2025

For hotel operators, this presents a clear opportunity and challenge: how to deliver efficient, personalized service around the clock without overloading staff. This means they can handle complex requests, understand traveler intent, and adapt to different communication styles, making them far more effective in delivering seamless service.

Hospitality

STAAH

JUNE 17, 2025

These elements reassure guests that your site is safe and your service is solid. c) Flash Sales to Create Urgency Use short-term, high-value deals to create FOMO and boost conversions during low seasons or upcoming events. b) Build Trust at a Glance Display secure site badges, guest testimonials, review scores, and booking guarantees.

Cancellation

Lodging

FEBRUARY 27, 2025

Sekler will be responsible for leading the companys newly formed Commercial Services Organization and driving revenue growth. announced the appointment of Dan Bell as vice president, North America sales easthotels, resorts, and cruises, a newly created leadership role focused on PMS and POS growth. Agilysys, Inc.

Sales

Hotel Management

APRIL 29, 2025

Further investments have been made in EMMA, the Group’s global cloud-based technology platform, which integrates hotel systems such as CRM, Property Management, Sales & Catering, reservations, loyalty programs, and digital touchpoints.

Construction

gcommerce

JULY 21, 2025

Here's why they matter: The bottom of the sales funnel Metasearch is positioned at the bottom of the sales funnel, meaning it’s often the final step before a guest makes a booking. Guests can identify highlights such as excellent service, exceptional food and beverage offerings, personalized experiences, or prime locations.

Hotels

eHotelier

JUNE 18, 2025

Riley will work with a defined number of properties within the MCR portfolio to assist, support and direct the sales & operational efforts. He will also play an intricate part in the development side for overall successes, representing Corporate, Owner’s, Sales, Operations, Revenue Management and F&B at respective properties.

Sales

Hotel Business

JUNE 23, 2025

VAIA’s speed and quality can equal world-class service in a world that expects instant answers. VAIA represents the future of hospitality service. Fast to deploy and easy to scale, VAIA integrates with leading property management systems (PMS), point-of-sale tools and service ticketing platforms. The result?

Services

Hotel Business

JULY 21, 2025

He has more than 35 years of industry experience, including leadership roles in operations, sales and marketing and development at Starwood, Hyatt, IHG and Marriott. Mexico and Canada, and contributed to the launch of the company’s select-service brands. Quorum Hospitality has appointed Chris Dobbins as chief development officer.

Hospitality

Hospitality Tech

JUNE 16, 2025

During Gibbs’ tenure, digital sales surpassed $30 billion in 2024, with over 50% of sales through digital channels. The rebrand is being revealed at HITEC 2025 in Indianapolis at Booth 1400, where the company is debuting its new name and visual identity. a top performer in the restaurant industry.

Services

SiteMinder

JANUARY 8, 2025

Several key players dominate the bed bank industry, each offering unique services and benefits for hotel partners. Bonotel focuses on luxury and boutique hotels, offering tailored services for properties aiming to attract high-end travelers. Bed bank list: Who are the major hotel bed banks?

OTA

Hotel Management

FEBRUARY 25, 2025

Hyper-Personalised Guest Experiences: Advancements in artificial intelligence (AI) and data analytics are enabling hotels to offer highly personalised services. Mobile check-ins, digital keys, and AI-powered concierge services are becoming standard, providing guests with seamless and contactless experiences.

Events

Hotel Designs

MAY 28, 2025

Image credit: Luma Mirrors Scaling up for the hospitality market As the business developed, it rebranded to Gemm London and expanded its offerings to include comprehensive services such as surveying, manufacturing, and installation, supported by a skilled team of installers, glaziers, carpenters, and electricians.

Business

Hotel Business

MARCH 20, 2025

Instead, many hotels today are adopting All-In-One PMS tools with the ability to flag individual rooms for housekeeping or maintenance service, which are then added directly into a housekeepers existing workflow. Hotels should also consider expanding their workers access to property information in some instances, particularly scheduling.

Operations

Hotel Business

DECEMBER 3, 2024

Peachtree’s DST hospitality acquisitions continue to present compelling opportunities for 1031 exchange investors seeking to reinvest proceeds from the sale of appreciated real estate while enjoying tax deferral benefits and maintaining a strong allocation within the hotel sector, according to the company.

Real Estate

SiteMinder

JULY 22, 2025

Real-time two-way integration became the heart of their operation. “The moment any change occurs in a reservation, the information automatically flows to all sales channels. “This allows us to invest in what really makes a difference: the guest experience and training our team in customer service.”

Overbooking

eHotelier

JULY 29, 2025

These surveys can include questions about their experience, service quality, and suggestions for enhancement. Moreover, automation tools can generate immediate feedback reports, enabling hoteliers to address any concerns promptly and enhance their service in real time. Some prefer WhatsApp. Others respond fastest to SMS.

Hotels

eHotelier

JUNE 26, 2025

The traditional methods of managing guest services are no longer sufficient; instead, businesses are increasingly turning to technology to automate processes, reduce costs, and enhance service delivery. This feature not only improves operational efficiency but also aligns with the growing consumer demand for sustainable practices.

Operations