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According to PwC, 70% of consumers now expect companies to offer self-service options, and the travel and hospitality sector ranks among the top industries adopting AI to meet this demand. Below, we explore the top 5 proven advantages of automated customer service for hotels and resorts — backed by real results. Let’s check it out!
This collaboration enables hotels using Infor HMS to drive incremental revenue and elevate guest personalization by seamlessly integrating Plusgradeâs proven upsell technology into the core guest journey. This eliminates the need for an external media player, saving on additional expense and energy, for maximum ROI.
For example, does your reservation team struggle with outdated guest preferences, leading to missed upselling opportunities? Setting measurable objectives, such as higher guest satisfaction scores or improved ROI from marketing campaigns, will guide your decision-making process and help you evaluate success later.
6/16/2025 HITEC 2025: Infor, Plusgrade Integration Creates Upsell Opportunities for Hotels Infor announced a preferred partnership between its Infor Hospitality Management Solution (HMS) and Plusgrade, the global leader in ancillary revenue solutions.
This enables instant alerts on drops in conversion rates, underperforming channels, or missed upsell opportunities. Optimizing Marketing ROI through Attribution Modeling Hotels often operate in a complex marketing ecosystem, investing across multiple channels—from metasearch engines to paid social media and direct email campaigns.
This enables instant alerts on drops in conversion rates, underperforming channels, or missed upsell opportunities. Optimizing Marketing ROI through Attribution Modeling Hotels often operate in a complex marketing ecosystem, investing across multiple channels—from metasearch engines to paid social media and direct email campaigns.
Upsell groups by offering live streaming of keynotes, ceremonies or special presentations directly to in-room TVs within the specific group room block. 4: Promote group discounts for on-site services Leverage in-room TVs to highlight your hotels on-site services and drive non-room revenue from group bookings.
Dynamic pricing and upselling : Based on browsing and past behavior, AI can show tailored room upgrades or experiences that match a guests preferences and budget. Offer exclusive discount codes or booking links that they can share with their audience to track ROI and drive direct bookings.
Revenue Stream #1: Upsells and Add-Ons for Guests Guests are willing to spend more if it enhances their experience. Offering transportation add-ons like a shuttle service or rides to the top of popular bike trails can save them the hassle and land you a piece of the action. Such add-ons can then be easily mapped to your ledger.
at our customersâ fingertips through the Community Portal to enable effortless self-service. This solution boosts operational efficiency while delivering fast, personalized service over the phone. This solution boosts operational efficiency while delivering fast, personalized service over the phone. SynXis Concierge.AI
This eliminates the need for an external media player, saving on additional expense and energy, for maximum ROI. It serves as the operational hub, housing these key modules: Itinerary Builder & Manager â A dual-functionality tool that offers both a self-service interface for guests and a staff-facing backend.
With more than 30 years of experience as a Hotelier representing; Luxury, Full-Service, Boutique, Extended Stay and Limited Service Brands, Mr. Riley has supported and achieved a ROI for the following; Wyndam Hotel & Resorts, Preferred Hotels Group, IHG, Hilton Hotels, Marriott Hotels, Interstate Hotels & Resorts & Hyatt Hotels.
Through a partnership with ZINIO , one of the worldâs largest digital reading services platforms, HCN is expanding its no-cost services to hotels and resorts. This eliminates the need for an external media player, saving on additional expense and energy, for maximum ROI.
The portfolio of solutions provides full-service, mid-scale, and limited-service hotels a range of connectivity options for delivering customized guest Wi-Fi experiences that meet the unique demands of each market segmentâfrom luxury to budget hotels. AI-Driven RUCKUS Wireless APs Two new APs join an already existing AP solution.
Itâs a platform for entertainment and for delivering integrated services that reduce operating costs, simplify installations, and increase staff effectiveness. Once approved by LG, these services operate independently but harmoniously, unlocking new opportunities for cost savings, guest engagement, and streamlined operations.
Todd Johnstone, Allbridgeâs CEO said, âSkyway with Allbridge Intelligence is the only platform that provides the foundation for the seamless connected technology required to deliver the highest standard of digital service. LAN service providers are enabled to provide more customized solutions to their hospitality clients.
Its a strategic asset for hotels seeking to scale personalized service and optimize commercial performance. An AI agent powered by large language models (LLMs) can respond instantly, confirm availability, upsell a suite with pet amenities, and share relevant reviewsall within the same conversation. billion by 2026.
Today, the award-winning service has expanded to include WhatsApp Integration. Together, Maestro and Silverware empower independent hoteliers to deliver a level of service and sophistication that rivals branded hospitality operators, particularly at critical guest touchpoints in the buying journey.
Focus on portfolio-level ROI, not just top-line revenue It’s tempting to chase growth for its own sake—more listings, more channels, more exposure. That’s how you increase revenue without increasing overhead or cutting corners on service. Are service tickets closed on time? Not every owner values the same service.
From on-site restaurants and bars to spas, gift shops, and recreational services, every outlet presents an opportunity to earn. Multiple Folios per Guest: When systems aren’t connected, separate folios are created for services like dining, spa, or bar.
Today, the award-winning service has expanded to include WhatsApp Integration. Together, Maestro and Silverware empower independent hoteliers to deliver a level of service and sophistication that rivals branded hospitality operators, particularly at critical guest touchpoints in the buying journey.
Thatâs a compelling ROI argument for sustainability-focused investments, especially when margins are tight. Today, the award-winning service has expanded to include WhatsApp Integration. Hotels should explore similar toolsâespecially in buffet settings and banquet operationsâwhere overproduction is common.
Today, the award-winning service has expanded to include WhatsApp Integration. Together, Maestro and Silverware empower independent hoteliers to deliver a level of service and sophistication that rivals branded hospitality operators, particularly at critical guest touchpoints in the buying journey.
Supporting the flywheel are two new layers: Accelerate is a growing suite of tools designed to increase check size, repeat visits, and campaign ROI. Staff can also manage bookings directly via the UrVenue Experience Center to deliver more personalized service.
Buoyed by historically high demand and developer ROI, nearly all surveyed (96%) see opportunity in extended-stay, highlighting it as an investment with great potential. Notably, more than 70% are deploying the technology to support operations, while more than 60% are using it for guest-facing services.
In-Room Entertainment Technologies Smart TVs with Streaming Services Gone are the days of limited channel selections. Voice-Controlled Assistants for Personalized Experiences Integrating voice assistants like Alexa or Google Nest can automate guest requests like room service, lighting adjustments, or wake-up calls.
"We believe that QSRs ability to drive efficient order flow with proper routing and timing, combined with Crunchtimes inventory forecasting and prep managementâleveraging data insights across the entire restaurant workflowâwill directly impact speed and quality of service for our customers."
Supporting the flywheel are two new layers: Accelerate is a growing suite of tools designed to increase check size, repeat visits, and campaign ROI. Staff can also manage bookings directly via the UrVenue Experience Center to deliver more personalized service.
Imagine welcoming a returning guest with their preferred room type, a note referencing their last visit, or a complimentary service they previously enjoyed. The loyalty framework incentivizes spend beyond the room itself, turning your property into a full-service destination. Q3: Can loyalty programs increase direct bookings?
Automating Guest Inquiries and Service Requests AI-powered chatbots and messaging platforms can resolve as much as 70% of guest inquiries automatically. Rather than replying to simple questions, front desk staff can devote more time to personalized service. AI-enabled messaging is transforming the playing field.
What is hotel ROI? Hotel ROI means return on investment, which evaluates how much money you are getting out compared to what you put in. The aim is to generate a positive ROI, which you can then use to grow and improve the business or take out as profit. To succeed overall, you can’t afford too many areas to be falling behind.
Discover how you can increase your hotel ROI, while you’re maximizing revenue by choosing the right hotel technology Maximizing revenue and increasing ROI — it’s every business owner’s dream. This eliminates the need to staff an employee to answer room service phone calls, improving the hotel’s ROI.
High-ticket digital marketing provides a proven formula for brands and marketing agencies looking to sell high-priced products and services while preventing brands from losing out on sales to low-cost providers. High-ticket digital marketing is the practice of promoting high-ticket items or services through digital channels and tools.
These insights can help you achieve higher levels of productivity, improve your marketing ROI, and help you turn more highly qualified leads into guests. Chatbots Responsive, friendly customer service is crucial. VR headsets can also help desk agents upsell rooms when guests do arrive.
Hotels can improve GEO by creating detailed FAQs about nearby attractions, local experience guides, personalised travel tips, and service descriptions, all backed by statistics, reviews, and citations to boost visibility and relevance in an AI-driven digital world.
80 DAYS Stand 1318 80 DAYS is an award-winning, full service creative and digital marketing agency that specialises in hospitality, working with some of the world’s most respected hotel and travel brands. Its mission is to empower Reservation, Marketing, and Sales teams by converting service requests into direct bookings and revenue.
The hospitality industry is now stepping up and installing hotel self-service kiosks in order to provide hassle-free check-ins and other services to its guests. What Is a Hotel Self-Service Kiosk? 10 Benefits of Hotel Self-Service Kiosks. Upsell your resources effectively. What Is a Hotel Self-Service Kiosk?
However, they quickly learn they are less sore as they are not carrying so much weight at such a distance, they have bigger table bills as a result of better guest attention and upselling, with better service, they also can expect better tips. On the guest-facing front, Staley says robots are a hit wherever they’re put into service.
Operating with increasingly tight margins, many hotels can no longer support loss-making business units, yet F&B remains a pivotal service for the industry. Hotel restaurants are competing with local authentic restaurants, as well as delivery services like Deliveroo and UberEats for diners.
At INTELITY, we’re focused on making guest service more personalized and operations more efficient, with technology that feels intuitive, not intrusive. From digital check-in to in-room service, our platform is designed to help hotels do more with less friction. Hotel management is evolving fast. What GEMS 2.0
Hotel marketing strategies are carefully crafted tactics that hotels use to promote their services, attract guests, and drive bookings. Elevate your hotels online presence with Mediabooms website design services. Use the platforms features to post updates about seasonal offers, upcoming events, or new services.
Better upselling. Greater ROI. They can simply drop a text or pick the service from the catalog and voila! WhatsApp for business offers a catalog that allows guests to avail of any service — be it booking a cab, ordering food to the room, or anything else. Make upselling easier and better. Generate greater ROI.
Hotel email marketing is an essential strategy for hotels to promote their services and increase bookings through targeted and personalized email campaigns. Email is also a great marketing channel to promote your hotel and to upsell or cross-sell rooms, even as your guest behaviors change.
The secret is that in order to maintain the quality of the service they provide they have to automate it. An Independent Hotel’s PMS Increases Upsell Potential All hoteliers are looking for ways to increase the lifetime value of their guests, but an upsell is a fickle thing.
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