Remove ROI Remove Services Remove Upsell
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5 Game-Changing Advantages of Automated Customer Service for Hotels

AskSuite

According to PwC, 70% of consumers now expect companies to offer self-service options, and the travel and hospitality sector ranks among the top industries adopting AI to meet this demand. Below, we explore the top 5 proven advantages of automated customer service for hotels and resorts — backed by real results. Let’s check it out!

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HITEC 2025: Infor, Plusgrade Integration Creates Upsell Opportunities for Hotels

Hospitality Tech

This collaboration enables hotels using Infor HMS to drive incremental revenue and elevate guest personalization by seamlessly integrating Plusgrade’s proven upsell technology into the core guest journey. This eliminates the need for an external media player, saving on additional expense and energy, for maximum ROI.

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How to choose the right CDP for your hotel in 6 steps

eHotelier

For example, does your reservation team struggle with outdated guest preferences, leading to missed upselling opportunities? Setting measurable objectives, such as higher guest satisfaction scores or improved ROI from marketing campaigns, will guide your decision-making process and help you evaluate success later.

Scale 59
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HITEC 2025: Hotel Internet Services Rebrands at Touchstone 1

Hospitality Tech

6/16/2025 HITEC 2025: Infor, Plusgrade Integration Creates Upsell Opportunities for Hotels Infor announced a preferred partnership between its Infor Hospitality Management Solution (HMS) and Plusgrade, the global leader in ancillary revenue solutions.

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How Data Analytics in the Hospitality Industry and AI Are Transforming Hotel Operations

AskSuite

This enables instant alerts on drops in conversion rates, underperforming channels, or missed upsell opportunities. Optimizing Marketing ROI through Attribution Modeling Hotels often operate in a complex marketing ecosystem, investing across multiple channels—from metasearch engines to paid social media and direct email campaigns.

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How Data Analytics in the Hospitality Industry and AI Are Transforming Hotel Operations

AskSuite

This enables instant alerts on drops in conversion rates, underperforming channels, or missed upsell opportunities. Optimizing Marketing ROI through Attribution Modeling Hotels often operate in a complex marketing ecosystem, investing across multiple channels—from metasearch engines to paid social media and direct email campaigns.

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Five ways to personalize guest experiences and win group bookings with technology

Hotel Business

Upsell groups by offering live streaming of keynotes, ceremonies or special presentations directly to in-room TVs within the specific group room block. 4: Promote group discounts for on-site services Leverage in-room TVs to highlight your hotels on-site services and drive non-room revenue from group bookings.

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