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5 Game-Changing Advantages of Automated Customer Service for Hotels

AskSuite

According to PwC, 70% of consumers now expect companies to offer self-service options, and the travel and hospitality sector ranks among the top industries adopting AI to meet this demand. Below, we explore the top 5 proven advantages of automated customer service for hotels and resorts — backed by real results. Let’s check it out!

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Strategic Hiring: The ROI of Hospitality Recruitment Partnerships

Horizon Hospitality

While some may view partnering with an external recruiter as an added expense, the return on investment (ROI) tells a very different story. A good recruitment partner takes the time to deeply understand your culture, service standards, and expectations. Ready to See the ROI Firsthand? Enter: the hospitality recruitment agency.

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How AI Connects Customer Data to Deliver Personalized, Cross-Channel Service in Hospitality

Hospitality Tech

Dev Nag, CEO/Founder, QueryPal 7/16/2025 In hospitality, it’s no secret that service isn’t just about solving a problem; it’s about ensuring there is no problem by knowing the guests well enough to solve it before they even ask. The bottom line AI isn’t here to replace hospitality but to enhance it.

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Dellisart LLC expands portfolio with six new full-service management contracts

eHotelier

Advertisements “From pre-opening to day-to-day operations, Dellisart has the tools, technology, and talent to optimize performance and maximize ROI,” added Artusio. Suppliers Research Podcast Careers Events All Insights Podcasts eLearning Tech.Ex

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5 OTA Mistakes That Could Be Hurting Your Hotel Revenue (and How to Fix Them)

STAAH

It’s one of the highest-ROI investments a hotel can make. Why it’s a problem: Slow response times signal poor service and can push your listing lower in OTA search results. STAAH’s ReviewMinder AI is free of charge for all subscribers to the service. How to fix it: Hire a professional photographer.

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Hotel Market Segmentation Guide- Key to Your Hotel's Growth

Hotelogix

  Let's explore how market segmentation can become your hotel's greatest competitive advantage through five essential aspects:  Understanding the basics  Identifying profitable segments Customizing services Implementing targeting strategies Measuring success. 

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Beyond Vanity Metrics: How Hoteliers Can Measure Social Media Impact

BCV

Booking conversions help determine ROI It indicates how often does the content / messaging compel your target customer book your hotel room, or take another action such as signing up for newsletter or a loyalty program. Identify trends in guest feedback to refine services and marketing.