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Hotel management can often feel like youre spinning plates – online travel agents (OTAs) sending bookings, guests booking directly on your site, and your front desk needing real-time updates to avoid the dreaded overbooking. 7) Drive More Revenue with Upsell Tools Why stop at the room? Enter the channel manager.
Hoteliers face so much pressure to deliver exceptional service while streamlining operations. Tools like a channel manager software centralize room inventory and rates, ensuring consistent updates across platforms and preventing overbookings. Identify upselling opportunities to boost revenue.
Its a strategic move to streamline customer service across all touchpoints. Despite that, nearly 45% of independent hotels still operate with partially integrated or disconnected platforms, leading to challenges such as overbooking, inconsistent pricing across channels, and lack of real-time visibility of interactions with travelers.
The Indian hotel no longer struggles with the aftermath of manual inventory and rate management, including overbookings and loss of staff efficiency. This activity was time-consuming for the team and opened the door to issues such as unintentional overbooking or lost revenue due to delayed rate updates.
For example, during peak travel periods, an efficient reservations manager using a modern property management system (PMS) can swiftly allocate room blocks for group bookings or special events, maximising occupancy without overbooking. Problem-solving : Quick thinking helps resolve booking issues and guest concerns.
By combining Cloudbeds’ innovative property management system (PMS) with STS Cloud’s robust event management and sales capabilities, hoteliers can prevent overbookings, optimize room and event inventory, and deliver personalized service to win more deals.
You want to make sure your hotel is available where your guests are looking, but also avoid overbooking or confusion about prices across multiple channels. Upselling and Cross-Selling: Upsell Room Upgrades: Train your staff to offer room upgrades or premium amenities at check-in.
Hotels can leverage CRM data to drive repeat bookings, upsell experiences, and build stronger guest relationships. That’s a recipe for overbookings and lost revenue. Automated Upselling & Ancillary Revenue Tools Have no clue on how to make extra revenue for your hotel? What Are Revenue Management Tools?
In addition, visitors can avail themselves of the hotel’s convenient self-service kiosks, which provide a seamless arrival by avoiding delays. Multi-day stays are made easy through the ice machine and self-service laundry, while a minimalist lounge area offers an unobtrusive setting for business or unwinding.
These communications become a fantastic opportunity to upsell your services. Equally, for guests booking via other online channels, making sure your information, availability and rates are accurate is important to avoid overbookings that definitely leave a negative experience for guests. #4 2 Allow perosnalisation.
Channel Management Real-time inventory syncing across OTAs and direct booking platforms enhances accuracy and reduces overbooking. Boost Guest Happiness Personalized Services Leveraging guest data, your PMS can personalize everything from welcome notes to room preferences. This is a game-changer for efficient hotel revenue management.
Personalized Service Reception staff have the opportunity to provide personalized service, which can significantly enhance the guest experience. This personalized approach not only improves guest satisfaction but also encourages additional spending on amenities and services, thereby boosting revenue.
While revenue management is more focused on a hotel’s pricing and availability to maximize revenue, revenue optimization takes a broader approach to include a full range of revenue sources that includes food and beverage, spa services, events, classes, and other ancillary revenues. This ensures rate consistency and prevents overbooking.
Bringing Thai warmth and charm to life, Chatrium offers guests a crafted culture, luxurious space and charismatic services. A great guest experience is marked by personalised service, attention to detail, and a commitment to exceeding expectations.” Our dedicated staff are not just employees but ambassadors of hospitality.
By leveraging a diverse array of distribution channels, hotels can tap into different market segments and geographical regions, increasing visibility to attract high value customers which unlocks opportunities for upsell, therefore increasing the revenue potential.
They minimize overbookings, streamline the reservation process, and drive revenue. We are ready to bet that you typically visit the website, understand the products and services, read reviews from other customers, and finally decide to buy. If you're still managing bookings manually, it’s time to make the switch.
Guests today aren't just looking for a place to stay—they're seeking experiences that resonate, services that anticipate their needs, and efficiency that makes their journey seamless. Let's be honest and take a real close look at how the Indian hospitality industry is evolving at breakneck speed.
It also prevents overbooking and keeps everything in sync, allowing guests to tailor their stay preferences and enhance their experience. A secure, seamless connection ensures that this data is shared in real time, preventing overbooking and cancellations. This integration ensures consistent availability and prevents overbooking.
It can be customized to fit your brand, cater to international audiences with multi-language and currency options, and offer add-ons or upsells to help you increase revenue. Upsells and add-ons. How robust is the knowledge base for self-service learning and troubleshooting? Travelers crave experiences.
Mobile tools, such as check-in/out, digital room keys, digital concierge services, workflow automation, digital payments and even robotics are positively impacting loyalty in many ways. Embedded payments Digital payments are trending and transforming the way guests are engaging with services and settling transactions.
When the pandemic hit in 2020, property owners were forced to adopt technology to meet traveler demand for contactless services and offset staffing shortages. Whereas self-service automation involves guests helping themselves, employee-facing automation involves computers helping employees.
By combining Cloudbeds’ innovative property management system (PMS) with STS Cloud’s robust event management and sales capabilities, hoteliers can prevent overbookings, optimize room and event inventory, and deliver personalized service to win more deals.
This will save you from the hassle of manual updates and reduce the risk of overbookings or missed payments. Upselling integrations Maximise your revenue by integrating upselling tools into your PMS. These tools can offer guests room upgrades or additional services during the booking process or before arrival.
Those who book directly are often: More invested in your property; More likely to engage with your services; and ultimately, More inclined to leave a glowing review. An online booking system automates the reservation process, freeing up your staff to focus on more pressing tasks like guest services and property maintenance.
The secret is that in order to maintain the quality of the service they provide they have to automate it. By preventing overbookings, independent hospitality providers are allowing their establishments to seem more exclusive and in turn, increase their value on the hospitality market.
The success of a hotel hinges on more than just its architecture and impeccable service, it’s about managing all moving pieces efficiently. Customer service, sales, marketing, and reservation teams hold significant roles in a hotel’s success. Maybe it’s your location, amenities, or outstanding customer service.
While airline bookings are the primary focus of Apollo, it also allows travel agents to book hotels, car hire and other travel services. It slowly evolved into a more general travel booking service, and by 1986 had been given a new name Covia and was being marketed as an independent affiliate of United Airlines.
Reservations management can be defined as a service role which includes tasks such as assigning room categories, dealing with VIP guests, customer interaction, converting calls to bookings, updating availability, and managing upgrades. This can involve overbooking strategies to account for last-minute cancellations or no-shows.
Maintaining rate parity, real-time inventory, handling overbookings and under-bookings, and whatnot! Upsell Other services: With the booking engine, you should be able to upsell your extra services along with accommodation, thus giving you a chance to increase your revenue.
Entice more audience: Since the booking happens on your website, you can roll out special offers and upsell relevant services to attract more guests. Use this information to offer personalized services and run targeted promotions and loyalty programs. We are not done yet.
Hotels are busy places that offer a variety of services to make guests feel welcome. They offer better service and respond quickly to what customers need. Reservation Management: Effectively managing reservations ensures that the hotel maintains high occupancy levels while minimizing overbooking issues.
When travelers book on your website, you can upsell them to premium rooms and cross-sell onsite services and add-ons like breakfast, dining, spa, and recreation. This will help you increase occupancy, maintain rate parity, and prevent pricing errors, overbookings, and lost sales. Generate more revenue. Guestcentric.
Some resorts also turn to outsourced revenue management services. Overbooking: Though counterintuitive, it helps mitigate revenue loss due to last-minute cancellations or no-shows. Such services might include dining, spa services, on-site entertainment, or event fees.
At the same time, a well-executed hotel guest messaging strategy drives revenue by increasing direct bookings, upsells, and loyalty. Instant access to accurate guest data enables proactive service, faster issue resolution, and minimizes risks like overbookings or miscommunication.
Mix of business and leisure amenities and services (see how to target the bleisure market ). Inventory Management & Overbooking When looking to maximise profits, having room availability data at your fingertips can give a hotel a competitive advantage, and optimise prices according the hotel inventory you have left on the books.
A cloud based hotel PMS can come to the rescue and help in managing the operations while selling the exclusive services online to attract more guests. Channel Manager : This feature updates your resort's room availability across all online travel platforms, helping avoid overbookings.
For example, Cloud Hotel PMS allows them to integrate with the right solution provider to roll out contactless guest services that today’s guests like the most. They can work with a hotel channel manager to ensure real-time distribution of rates and inventories across OTAs for better visibility, more sales, and zero overbookings.
Integrating your booking engine with a cloud-based PMS ensures real-time updates in availability and pricing across all channels, preventing overbookings and rate mismatches. By balancing competitive rates with value-added services , hotels can maintain strong occupancy without sacrificing perceived value.
This ensures that inventory levels, rates, and other crucial data are always current, reducing the risk of overbookings and other potential issues. Maximising profit margins: SiteMinder encourages direct bookings through its optimised website builder and integrated booking engine.
It’s critical to integrate your PMS and booking engine with a channel manager so that you can efficiently manage distribution through multiple OTAs, gain valuable data on channel profitability, and prevent overbookings. It’s also critical to empower your staff to deliver the best service they can.
Having complete control over occupancy 24/7 will certainly cut down on the manpower it takes to keep inventory in order and prevent unwanted overbookings. Arrival hours and check-ins are often a bother, and whenever guests are offered round-the-clock check-in services they tend to favour the establishment.
And even then, manually-managed distribution is risky: any delays in updating rates and availability on a channel’s extranet could mean selling a room that isn’t available or selling at a lower rate, which can lead to overbooking and sub-optimal yield management. How robust is the knowledge base for self-service learning and troubleshooting?
Enhanced guest experience: With access to guest data from the PMS, you can understand your past guests' likes and dislikes and offer personalized services during their subsequent visits. Sell more rooms: With increased online visibility, you can drive more bookings while eliminating overbookings and guest dissatisfaction.
It also aids in managing reservation cancellations and modifications, accepting reservations, sending confirmation emails, extending self-service facilities to guests, processing payments, etc. Contactless Guest Service: This is another critical feature of a Hotel PMS that boosts guest experiences.
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