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Independent hotel operator Panache Hotel Group (PHG) has partnered with THSA Hotel Advisors on a strategic service agreement, signed at AHICE Fiji Islands Investment in Tourism Summit last week. The post Panache, THSA sign strategic service agreement at AHICE Fiji appeared first on Hotel Management.
According to PwC, 70% of consumers now expect companies to offer self-service options, and the travel and hospitality sector ranks among the top industries adopting AI to meet this demand. Below, we explore the top 5 proven advantages of automated customer service for hotels and resorts — backed by real results. Let’s check it out!
Independent hotel management company La Vie Hotels and Resorts has welcomed experienced hospitality figure Amanda Cottome to lead its operations in the Pacific region. At Ovolo, she also previously served as Director of Operations for Australia, overseeing the performance of the group’s Australian portfolio.
Guests expect personalized, efficient service, frontline hotel teams expect to have the bandwidth to deliver that service and succeed in their jobs, and managers expect to have the data needed to make the best operational decisions.
AI is transforming hotels through personalisation, automation, and predictive analytics, enhancing guest experiences and operational efficiency while addressing ethical challenges for a competitive, tech-driven future. AI also is transforming back-of-house operations.
The hospitality industry must stay aware of profit-increasing incentives and cost-cutting measures without negatively impacting service delivery and guest satisfaction.
Skift Take: Generative AI is transforming hospitality with personalized guest experiences, optimized workforce management, and operational efficiency. Through smart rooms, predictive maintenance, and AI-driven tools like chatbots, hotels are elevating service while supporting staff. Diana Nay Read the Complete Story On Skift
Fast, reliable, and secure WiFi connectivity is essential to guest satisfaction at hotels of all types and chain scales, and there are many aspects to achieving a high service quality.
The 319-room Elizabeth Street hotel promises new guest programming and service excellence with a two-year transformation project to elevate the luxury experience commencing in 2026. IHG and owners ISPT have welcomed the arrival of InterContinental Brisbane with the hotel now officially trading under the luxury brand.
The 241-room hotel, which is currently the only hotel in Australia to hold the certification, is using offsets to achieve carbon neutrality and working towards wider operational reductions. Like all hotels in our network, Team Quincy is committed to internal benchmarking and the continuous evaluation of business operations, Sedgwick said.
We expect this dynamic to continue throughout 2025 as hotels emerge as a preferred asset class driven by outsized yields, robust operating performance and favorable supply dynamics.
As hotels and resorts face increasing competition and evolving guest expectations, the need to streamline operations while enhancing guest experiences has never been more pronounced. Operational efficiency involves minimizing waste, maximizing productivity, and ensuring that every aspect of the business operates smoothly.
RIU, which is owned by the Riu family, specializes in holiday resorts with over 80 percent of its establishments offering its All Inclusive by RIU service. RIU Hotels & Resorts announced it’s offering Upgrade’s Flex PayBook Now Play Later Options to its guests.
Dev Nag, CEO/Founder, QueryPal 7/16/2025 In hospitality, itâs no secret that service isnât just about solving a problem; itâs about ensuring there is no problem by knowing the guests well enough to solve it before they even ask. That level of attention separates a one-time stay from a loyal, returning patron.
ATLANTA, Georgia—Davidson Hospitality Group announced the appointment of Jason Reader as chief operating officer, where he is responsible for driving operational performance and profitability for the management company’s portfolio.
In this article, you’ll discover: How the Expedia integration works Key operational benefits for hotels How to activate the feature at no extra cost What’s the Expedia + Asksuite integration all about? All managed from one place. Quick replies help prevent frustration and booking abandonment.
On August 1, 2025, 1834 Hotels will assume full operational management of Kingfisher Bay Resort and K’gari Beach Resort, taking its national portfolio to more than 4,000 keys open or under construction. SeaLink will continue to operate all marine and touring services to and on K’gari. “We
G6 Hospitality , parent company of the Motel 6 and Studio 6 brands, has launched its new 24/7 customer support service exclusively for guests, effective Aug. This service expands the previous 18-hour support window to round-the-clock availability via phone, email and social media channels.
Some hotels are even using AI to generate initial drafts of review responses, enabling staff to maintain a fast response time while still providing personalized service. Insights gleaned from online reviews can also inform broader operational decisions, from breakfast menus to housekeeping protocols.
The newly added properties span multiple markets and hotel segments, further cementing Dellisart’s reputation for flexibility and operational excellence across a wide variety of asset types. This vertically integrated approach allows the company to drive top-line performance while maintaining operational efficiency for owners.
First Hospitality selected Stayntouch PMS to support its independent hotels, enhancing operational agility, driving mobile-enabled service, and delivering a seamless, personalized guest experience. BETHESDA, Maryland—Stayntouch announced a partnership with First Hospitality.
To do this, we are extracting actionable intelligence from data, enabling connected thinking across the travel marketplace, moving towards a more sophisticated way of selling travel, and empowering exceptional customer service with our technology. That’s the traveler dream. Nearly a fifth (17%) of business travelers from the U.S.
This solution addresses one of the most persistent operational challenges that independent properties face: how to maintain exceptional guest service standards while maximizing revenue capture, especially during off-hours when staffing is limited.
Marriott International President and CEO, Anthony Capuano, said the acquisition will help support the companys growth in the select-service segment globally. We will continue to own our real estate and operate all our hotels. This relationship will allow us to work together to maximize returns.
Its mobile-friendly interface and intuitive setup empower lean teams to automate pricing decisions and scale operations effectively. âWhat truly makes Gametime stand out is its ability to meet the specific needs of limited-service hotels while aligning seamlessly with our overall revenue management strategy.
Prepare for the busy summer season with ahs hospitality’s Labour Hire service, providing flexible and reliable staffing support to ensure seamless operations and exceptional service during peak periods. To stay ahead, more hotels are turning to Labour Hire services to strengthen their teams in advance.
Outsourcing valet services frees hotels from operational stress, enhances guest experience, reduces claims, and unlocks commercial opportunities, supporting premium pricing and increased occupancy through seamless, professional, and a trusted service delivery by experts. Q: Tell us about the services you offer hotels.
Tailored for boutique hotels, luxury resorts, and short-term rentals, Journey provides independent operators with the tools to compete on loyalty and guest experience without sacrificing control or character. This infrastructure enables real-time personalization and automates key touchpoints throughout the guest journey.
NEW YORK, New York—Rebel Hotel Company announced the launch of Renegade Hotels, a new focus-service division designed for a new generation of travelers who want authenticity, efficiency, and style. The new division blends operational rigor with Rebel’s style, which offers a highly personalized approach to management.
WRIGHTSVILLE BEACH, North Carolina—Dellisart LLC announced the addition of six new full-service hotel management contracts in the second quarter of 2025. The newly added properties span multiple markets and hotel segments, highlighting the range of Dellisart’s portfolio across a variety of asset types.
Duetto has launched GameTime, a streamlined revenue management system (RMS) designed specifically for select-service and limited-service hotel brands. GameTime has not only streamlined our operations but also had a direct, measurable impact on our performance.
Mews adds point-of-sale to its hospitality cloud Mews has added Mews POS (Point-of-Sale) to the embedded payments experience offered with Mews Hospitality Cloud, providing increased operational time savings for hotels and a frictionless experience for guests.
Her professional journey has been defined by operational leadership in international hotel brands and high-end hospitality ventures, including periods of transformative change and brand repositioning. Suppliers Research Podcast Careers Events All Insights Podcasts eLearning Tech.Ex
Located in Mumbai and spread across five acres, the property feature 106 rooms, 110 serviced apartments, and 42 conference and banquet spaces. In a move to modernise operations and streamline booking management, the hotel adopted STAAH’s distribution and revenue management tools.
Accor Plus has been operating for almost 31 years and has more than 450,000 members across the Asia Pacific region. Farr joined Urban Rest in 2022 and has led the company’s global Guest Experience function for the past three years, bringing a tech-first approach to service design.
For hotel operators, this presents a clear opportunity and challenge: how to deliver efficient, personalized service around the clock without overloading staff. Beyond a tech upgrade, AI is a strategic driver for enhancing guest satisfaction, boosting operational efficiency, and increasing direct booking conversions.
As part of this long-term collaboration, Rentyl Resorts will oversee retail property management and guest experience operations at Miami Worldcenter while integrating its full-service national hospitality platform across the project’s residential, resort, and lifestyle offerings.
Integration with PMS & Channel Manager : A seamless backend makes daily operations smoother and more accurate. These elements reassure guests that your site is safe and your service is solid. Analytics & Conversion Tracking : Know what’s working and where drop-offs happen so you can improve. Aim for under 3 seconds.
is managed and monitored from a unified inbox that provides powerful insights to boost conversions, increase website engagements , and streamline operations – saving time and cost. at our customers’ fingertips through the Community Portal to enable effortless self-service. Concierge.AI Our latest SynXis Concierge.AI
With a growing footprint across West Bengal, The Citi Residenci Hotels has emerged as a leading name in regional hospitality, offering modern comforts, efficient service and local charm across its properties. Catering to both business and leisure travellers, the group offers a blend of modern amenities and personalised services.
A Familiar Name with a Sharper Focus The transition from innQuest to roommaster represents a renewed commitment to remove complexity from hotel operations and help independent properties grow with confidence in an AI-powered, rapidly evolving hospitality landscape. These include: Property Management System (PMS).
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