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With more channels, shifting guest expectations, and tighter margins, the Channel Manager is now central to commercial strategy. Its not just about where youre listed, its about how well you manage, price, and promote across every touchpoint. Rethinking the Role of a Channel Manager 3. Choosing and Managing Your Channel Mix 8.
In this article, we’ll explore how AI is transforming three key pillars of hotel commerce: channel management, CRM, and direct booking engines. AI in Channel Management: Smarter Distribution, Higher Revenue Historically, managing distribution channels required tedious manual updates and reactive pricing.
detect if a digital key is not working) AI will support hotels in delivering hyper-personalized services at scale , to enhance the guest experience and streamline operations. Include add-ons and upsells on your property’s website to increase revenue and allow guests to customize their stay with you.
For hotel chains and resorts managing high service volumes across multiple properties, the pressure to respond faster — without sacrificing quality — has made automated customer service not just an operational upgrade, but a financial necessity. Upselling : Offer room upgrades, packages, or early check-in.
This collaboration enables hotels using Infor HMS to drive incremental revenue and elevate guest personalization by seamlessly integrating Plusgradeâs proven upsell technology into the core guest journey. Hotels face growing pressure to do more with lessâdelivering tailored guest experiences while improving margins.
Hotels using Mews Kiosks report that 30% of guests choose the kiosk, reducing check-in time by a third and boosting upsell conversion by 25%. Guests using kiosks generate 70% more upsell revenue per check-in than those checking in at the front desk. Upsell and loyalty are increasingly tied to digital touchpoints.
Upsell & Promo Tools : Drive more revenue per booking with add-ons, promo codes, and package deals. Integration with PMS & Channel Manager : A seamless backend makes daily operations smoother and more accurate. The right offer can tip the scales and turn hesitation into confirmation. Make your first impression count.
As someone working with guest data and insights, you may already know that managing guest data effectively is critical to delivering personalised experiences and growing guest loyalty. For example, does your reservation team struggle with outdated guest preferences, leading to missed upselling opportunities?
From understanding the traveler behavior patterns to tracking real-time booking trends across channels, advanced data analytics allows hoteliers to move from reactive to predictive management. Traditionally, hotel managers relied on spreadsheets and isolated PMS or booking reports to evaluate performance. Have you heard the news?
From understanding the traveler behavior patterns to tracking real-time booking trends across channels, advanced data analytics allows hoteliers to move from reactive to predictive management. Traditionally, hotel managers relied on spreadsheets and isolated PMS or booking reports to evaluate performance. Have you heard the news?
is managed and monitored from a unified inbox that provides powerful insights to boost conversions, increase website engagements , and streamline operations – saving time and cost. helps them scale service, increase conversions, and operate more efficiently – without compromising the guest experience. Concierge.AI
Fast to deploy and easy to scale, VAIA integrates with leading property management systems (PMS), point-of-sale tools and service ticketing platforms. VAIA identifies upsell opportunities based on guest behavior and delivers timely offers for upgrades, dining, spa services and more. The result?
For hotel staff, the combined power of IRISâs intuitive mobile ordering and the Alliants Experience Platform - including its Concierge and Messaging modules - streamlines the management of guest requests, reduces administrative workload, and eliminates time-consuming manual processes. Itâs not just new featuresâitâs connective tissue.
To remain competitive, hoteliers must invest in data-driven marketing strategies—from SEO and local targeting to review management, social media, and email automation. This includes content creation, SEO, social media, paid ads, email campaigns, and reputation management. room preferences, check-in dates).
Together, these platforms eliminate friction, increase team efficiency, and create personalized guest experiences at scale. It simplifies how hotel teams manage service requests, room readiness, housekeeping, engineering, and guest messaging. Automate the Service Behind the Stay GEMS 2.0 adapt to your needs.
Itâs the start of a platform experience that removes friction, reinforces people, and keeps the focus where it belongs: on service.â The Staff Collaboration Suite includes: Chat â Real-time messaging for hotel teams, embedded into the same system they use to manage schedules, tasks, and service.
Itâs the start of a platform experience that removes friction, reinforces people, and keeps the focus where it belongs: on service.â The Staff Collaboration Suite includes: Chat â Real-time messaging for hotel teams, embedded into the same system they use to manage schedules, tasks, and service.
AI handles it all automatically, freeing up your team’s time for: Lead qualification Upselling Complex booking negotiations This impact is measurable. An integrated view of all channels isn’t a nice-to-have—it’s essential for delivering responsive, reliable service at scale. check-in instructions, upsells, loyalty offers).
The enhanced version of the âSkywayâ application provides hospitality, multifamily and senior living property managers with an easier way to monitor and maintain their propertyâs technology from a single portal, driving operational efficiency and improved guest experience.
âhotels can now offer the speed, personalization, and polish of enterprise-scale operationsâon their own terms.â As guest expectations rise and staffing challenges persist, this collaboration empowers hotels using the Visual Matrix PMS, a premium, high-touch service without expanding their teams.
is managed and monitored from a unified inbox that provides powerful insights to boost conversions, increase website engagements , and streamline operations - saving time and cost. Managed through a single unified inbox, hotels can streamline communications, ensure a consistent brand voice, and gain insights into guest sentiment and trends.
With a highly selective approach focused on AAA destinations, Emblems seeks intimate, human-scale properties with a residential flair. .” — Member of the owning family of Lucknam Park LTD Emblems is Accor’s most exclusive collection brand, designed to craft tomorrow’s legacy through addresses of exceptional character.
Joining PPDSâ ever growing SoC family, the Philips 135HDL6015IA is compatible with Philips Wave â the evolutionary cloud-based remote device management ecosystem â putting users fully in control of their display fleets, 24/7.
For hotel managers, sustainable business travel is not a niche add-on. Learn More How can technologies help hotels manage sustainability across multiple properties? The system can also attach upsells like farm-to-table dining or carbon-offset packages during the booking flow.
These models often lack the context and transparency revenue managers need to understand pricing decisions. Joining PPDSâ ever growing SoC family, the Philips 135HDL6015IA is compatible with Philips Wave â the evolutionary cloud-based remote device management ecosystem â putting users fully in control of their display fleets, 24/7.
Designed specifically for hotels managing multiple communication channels. Number of hotels – whether you manage 1 or 100 properties. These variables allow you to simulate how even small inefficiencies scale, especially across large operations with multiple properties and teams. How Much Is Your Hotel Really Losing?
Missed upselling opportunities: A disorganized booking system makes it harder to identify chances for room upgrades or additional services. Let's Break It Down Google Calendar helps you manage time and schedule tasks. Managing various room types and additional services can be quite a challenge with Google Calendar.
The portfolio of solutions provides full-service, mid-scale, and limited-service hotels a range of connectivity options for delivering customized guest Wi-Fi experiences that meet the unique demands of each market segmentâfrom luxury to budget hotels. Ive been very impressed by how intuitive RUCKUS One is!
The system streamlines item retrieval and reduces loss, improving both service speed and resource management. Mid-scale hotels âExpanding our mid-scale offering with the new R370 AP Featuring the AI-driven dual-band RUCKUS R370 solution, this option allows hotels to simplify operations and leapfrog technologies with the benefits of Wi-Fi 7.
âThrough intelligent, enterprise-grade solutions, weâre helping hotels run smarter, deliver faster service and create more personalized guest experiences at scale. Modern UX and functionality : Includes support for multi-property search, voice input, upsells, and voucher useâall within a sleek, uninterrupted interface.
Running a hotel today involves managing a complex network of systems from reservations, sales operations, communication channels , marketing tools, and distribution. Instead of manually managing data across multiple platforms, integration ensures that all software automatically exchanges information in real time. Did you know?
Its mobile-friendly interface and intuitive setup empower lean teams to automate pricing decisions and scale operations effectively. âWe understand that one size doesnât fit all,â said Sabrina Jackson, VP of Product Management at Duetto. Whether general or front desk managers, our staff use it with ease and confidence.
These systems enable hotels to deliver personalized experiences at scale, ensuring every guest feels seen and valued without requiring additional work from employees. Dynamic pricing and upselling : Based on browsing and past behavior, AI can show tailored room upgrades or experiences that match a guests preferences and budget.
Its a strategic asset for hotels seeking to scale personalized service and optimize commercial performance. An AI agent powered by large language models (LLMs) can respond instantly, confirm availability, upsell a suite with pet amenities, and share relevant reviewsall within the same conversation. billion by 2026.
Guests can intuitively manage lighting, climate, and entertainment settings based on their preferences â all from their mobile device or in-room interface. Additional enhancements include advance deposit options by rate type, and improved tools for managing rates and resort fees.
The RMS simplifies revenue management by tracking real-time pick-up trends, monitoring competitor rates and receiving data-backed price recommendations for the next 365 days â all automatically updated across all online distribution channels. In recent years, he has been instrumental in driving bold actions that leverage Yum!âs
The platform is designed not just to collect data but to provide actionable intelligence, leading to cost savings, improved energy efficiency, and better overall management. Not just in a single room, but across their entire portfolio. Together, we guarantee a true 5-star experience."
This agreement reflects our ongoing commitment to combining Marriott’s global scale with local expertise—delivering efficient, high-quality accommodations and providing access to our powerful platforms and the Marriott Bonvoy ecosystem.” Advertisements “We’re excited to continue our collaboration with FÁBRICA DE HOTÉIS.
âRoomKey has been part of our journey from the ground up,â said Jeannette Clarke , Regional Operations Manager for Tech Support, HR, Loyalty Programs, and Reservations Services at Lakeview Hotels & Resorts. âBack in 2005, we were looking for a front desk and call center solution that was simple, affordable, and fast to train on.
How does Canary Technologies guest management system (GMS) differ from traditional hotel technology systems? The platform by San Francisco-based Canary includes products for mobile check-in and checkout, upselling, guest messaging, and digital tipping. And Hilton is exploring how to use AI to flag guests that may want room upgrades.
The platform is designed not just to collect data but to provide actionable intelligence, leading to cost savings, improved energy efficiency, and better overall management. Not just in a single room, but across their entire portfolio. Together, we guarantee a true 5-star experience."
This is where the most successful property management companies (PMCs) are pulling ahead. The post The Data-Driven PMC: Using Analytics to Beat Market Saturation first appeared on Track Property Management Software. Not by guessing better, but by knowing more. That personalization extends to owners, too.
By working with TD SYNNEX, Nomadix will focus on meeting evolving customer needs by delivering solutions that connect, manage and engage their customers, guests, tenants, residents and students. According to the data, 81% of vendors believe the model rewards scale at the expense of fair competition. For more information, visit [link].
Why a POS System Is Essential in Today’s Hotel Landscape Running a hotel in 2024 involves much more than just managing rooms and housekeeping. A hotel POS system is a software solution that allows you to manage transactions made at various outlets within the hotel. What Is a Hotel POS System?
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