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David Belón , General Manager of Casa Palacete 1822, discusses how the team has leveraged technology to deliver exceptional guest experiences whilst optimising their distribution strategy since becoming a SiteMinder customer. Our smart hotel platform helps you do exactly that.
In a move to modernise operations and streamline booking management, the hotel adopted STAAH’s distribution and revenue management tools. This significantly reduced the risk of overbookings and improved operational efficiency. The integration of STAAH’s WatchMyRate feature also played a crucial role in boosting direct bookings.
By integrating RateGain’s UNO Channel Manager with Cloudbeds’ property management system (PMS), hoteliers can manage rates, inventory, content, and reservations across 400+ distribution channels.
But luckily, there is a solution: Single-solution platforms that consolidate all essential hotel management tools into one complete system. Gone are the days of dealing with multiple systems for reservations, revenue management, and guest engagement. Another channel manager for distribution. Spreadsheets for revenue tracking.
Managing bookings across multiple channels has become a core part of running a successful hospitality business. From hotels and vacation rentals to holiday apartments, properties of all types rely on channel managers to simplify operations. Choosing the best channel manager isn't just about convenience.
Here’s what to focus on: Cloud-Based Property Management Systems (PMS) : Implement a system to manage bookings, payments, and guest preferences effortlessly. Dynamic Pricing: Use revenue management tools to adjust pricing based on demand while offering competitive deals.
Think revenue management is just for the big hotel chains or that it’s all about jacking up prices? Believe me when I say, as the COO of a revenue management consulting firm, that at least one of the below misconceptions is draining your hotel’s profits faster than a leaky faucet. Myth #10: “My gut feeling beats any system.”
Managing online bookings is one of the biggest challenges for hotels today, especially when they work with multiple Online Travel Agencies (OTAs) like Booking.com, Expedia, and Agoda. Thats why a Channel Manager is essential. Heres what happens when you rely on outdated systems or spreadsheets to manage your online distribution: 1.
With more channels, shifting guest expectations, and tighter margins, the Channel Manager is now central to commercial strategy. Its not just about where youre listed, its about how well you manage, price, and promote across every touchpoint. Rethinking the Role of a Channel Manager 3. Choosing and Managing Your Channel Mix 8.
Managing a hotel isnt just about filling rooms; its about making your systems and operations work together seamlessly. Enter the channel manager. 1) PMS + channel manager = real-time peace of mind Your Property Management System (PMS) is your operational command centre.
From managing multiple tables in a busy restaurant to ensuring seamless check-ins at a hotel, the stakes are high, and mistakes can have significant consequences. This article will explore strategies for managing high-pressure situations in hospitality.
Newly refurbished New South Wales property simplified OTA management and grew direct bookings using STAAH’s powerful platform. They were exploring a new cloud-based PMS, and Harsha Karam , a STAAH consultant suggested they also consider STAAH for channel management. One login for all OTA and direct booking management.
Hotel management challenged by seasonality in the mountains When Ana Sánchez joined Snö Hotels as Revenue Manager over five years ago, she encountered an exciting challenge; helping to build a hotel chain from scratch that specialised in snow and mountain destinations – using the right technology from day one.
Errors and overbookings prompted the search for a better tech solution Despite the breathtaking guest-facing experience, the situation for Sentrim Hotels & Lodges on the backend was not so pretty. As the demand for more channels grew, so did the complexity of managing it all. Its a gateway to memorable adventures across Kenya.
STAAH, a leading global hospi-tech solutions firm, has enabled the Amer Group of Hotels in Bhopal, India , to navigate its online bookings and room inventory more efficiently, eliminating inventory disparity and the need for manual management of online channels.
Managing 60+ alpine chalets was challenging until Chalets 1066 found a smarter way to streamline bookings with STAAH Nestled in the picturesque Alpine village of Les Gets, France, Chalets 1066 is a self-catered chalet and apartment rental business with a reputation for comfort, quality, and personalized service.
Whether you’re a hotel manager, concierge, or front desk staff, cultivating the right traits can set you apart in this competitive field. From leveraging property management systems (PMS) to using online distribution platforms like STAAH , staying updated ensures you can offer faster, more efficient service.
Managing multiple OTAs can feel like walking a tightrope for hoteliersone wrong step can lead to overbookings, rate discrepancies or missed revenue. Overbookings: Inventory mismatches or delayed updates result in unhappy guests and operational chaos.
Established in 2016, RevenYou is a specialist consultancy firm supporting accommodation businesses across Australia, New Zealand, and the Pacific with revenue management, sales, marketing, and systems integration. Let’s look at five examples. This enabled direct bookings to be taken online at any time of day.
STAAH’s tools helped standardise booking operations, enhance OTA performance and establish a tech-forward approach to revenue management. The STAAH channel manager with its 200+ OTA connections helped improve reach and allows multiple channels to be managed through one single dashboard.
Boosting OTA performance and efficiency, RatiLanna Riverside Spa Resort thrives with STAAH’s powerful channel management solution. But as their reputation grew, so did the complexity of managing bookings across multiple platforms. The old system just wasn’t efficient anymore.”
STAAH has revolutionized Black Rock Hotels’ online booking process by implementing advanced technology solutions that streamline inventory management and synchronize distribution channels. By integrating STAAH’s Channel Manager, Black Rock Hotels has effectively solved this problem.
Channel manager – Keeps your availability and rates synced across OTAs and your direct channels, avoiding double bookings and inconsistencies. PMS (Property Management System) – Manages your operations, from room assignments to guest data and housekeeping schedules. You make more revenue. This is where STAAH shines.
AI-powered revenue management doesnt just suggest price hikes; it ensures that your pricing aligns with demand fluctuations , maximizing revenue without turning potential guests away. Dont Let Overbooking or Cancellations Kill Your Revenue With a major event like this, cancellations and no-shows are inevitable.
Use Dynamic Pricing: Automate Pricing with Tools: Use tools or software (like a Property Management System or PMS) to automate your pricing decisions. Streamline Distribution to Maximize Visibility Managing your distribution channels is key to maximizing your hotel's visibility. Focus on the ones that best fit your target guests.
The STAAH Max Channel Managers integration with Booking.com goes beyond basic rate and inventory sync – it enables a smooth, centralised control system that optimises operations, increases guest engagement, and drives more revenue. The manager updates the room name and amenity list in STAAH Max, which automatically syncs to Booking.com.
The more you grow, the more challenges you encounter, from managing operations across multiple locations to maintaining consistent guest satisfaction. Managing operations across numerous properties and keeping track of each one was becoming more complex. Yet, you also know the hard truth: the road to expansion isnt easy.
Fewer errors, faster updates, more bookings—Jasmine City Hotel from Thailand loves the power of STAAH’s channel manager Located in the bustling heart of Bangkok, Jasmine City Hotel is a favourite for business and leisure travellers alike. Real-time control meets seamless simplicity The STAAH Channel Manager checked every box.
Channel manager – Keeps your availability and rates synced across OTAs and your direct channels, avoiding double bookings and inconsistencies. PMS (Property Management System) – Manages your operations, from room assignments to guest data and housekeeping schedules. You make more revenue. This is where STAAH shines.
With the hospitality industry adapting to evolving guest expectations and the rapid growth of online booking platforms, managing hotel operations become increasingly complex. In this blog we look at some common issues that hoteliers of any size face and where effective channel management through the right platform helps overcome these.
To learn more about how the hotel has evolved and embraced technology, we spoke with Margarita Pérez , General Manager at Casa Salles. Connectivity and operational challenges required a smart solution Before implementing SiteMinder’s technology, Casa Salles faced several distribution management challenges.
We work with a variety of industry-leading booking engines, including but not limited to SynXis, and integrate seamlessly with major property management systems (PMS) and channel managers. CMS: WordPress and ACF for Flexible Content Management Hoteliers need the ability to update their websites without technical expertise.
Rate parity made simple and manageable Take the guesswork out of rate parity with Little Hotelier’s hotel management software designed for small hotels. It helps manage what customers expect and keeps a hotel’s brand value consistent, but hotels now have more flexibility in certain regions.
Up to today, we have never experienced overbooking after using Little Hotelier. Manik Martina, Manager Paradise Garage Komodo Read more What tools can enhance the hospitality experience? It can more efficiently manage check-ins and check-outs, and follow up with guests to encourage loyalty.
Not sure how online travel agencies (OTAs) work Social media feels overwhelming Don’t know how to manage online reviews Here’s what you can do: Start small: Pick one platform (like Facebook) and master it before moving on. The Review Game: Managing Your Online Reputation Reviews can make or break a hotel. Did you know?
A single missed or miscommunicated reservation can mean losing critical revenue, not to mention the brand damage that comes from frustrated guests who are caught up in an overbooking or a missed reservation. If you own or manage a small, independent hotel, the choice of tools is obvious.
Cloudbeds has formed a strategic partnership with Sabre Corporation to deliver a deeper integration between Cloudbeds PMS and Sabres SynXis Central Reservation System (CRS), offering hotels and accommodation providers a seamless solution for managing distribution, reservations and property operations.
Hoteliers must rise to these expectations while managing complex operations and staying ahead of the competition. A property management system (PMS) is the ultimate solution. What is Hotel Management Software? Hotel management software, or PMS, is a centralized system that automates operations and provides actionable insights.
For hotel managers, that means a fresh stream of millennial and Gen Z guests who are motivated by price, flexibility and share-worthy experiences rather than traditional brand loyalty. Here is what sets the platform apart for hotel managers: Access to experience-driven travellers. Smooth rate and inventory management via SiteMinder.
In today’s fast-paced hospitality world, a clunky Property Management System (PMS) can quietly kill hotel operations. But here’s the good news: a streamlined, intuitive PMS UX can turn hotel operations around—boosting staff productivity, enhancing guest satisfaction , and improving hotel revenue management.
Hotels can gain a serious edge by using tools that connect everything, like booking engines , channel managers, and dynamic pricing platforms. SiteMinder, for example, helps hotels manage their rates and availability across multiple channels at once. That’s where SiteMinder makes the difference.
Reservation management was a complex and largely manual process. We relied heavily on WhatsApp and emails to confirm bookings, which caused overbookings and availability errors. Our favorite feature is the centralized management of rates and availability.
From the Booking Engine to the Channel Manager, everything’s ready for the peak-season sprint. Overbooking Made Clear Trying to book more rooms than available? Qiyouji Qiyouji is a comprehensive hospitality management platform designed to simplify operations for hotels across China. Ready to check in on what’s new?
Let’s be honestrunning a hotel while managing its revenue at the same time is a balancing act. From making sure staff, guests, and smooth operations are all attended to, we can understand why revenue management so frequently gets put on the back burners. What Are Revenue Management Tools? Thats where outsourcing comes in.
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