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Independent hotel management company La Vie Hotels and Resorts has welcomed experienced hospitality figure Amanda Cottome to lead its operations in the Pacific region. At Ovolo, she also previously served as Director of Operations for Australia, overseeing the performance of the group’s Australian portfolio.
But the real opportunity lies in how hotels leverage technology to transform these arrivals into loyal, repeat guests. With an Intelligent Guest Profile, hotels can craft seamless, customised journeys, recognising returning guests and tailoring every offer to their individual preferences. A win for both guests and hotels.
Success in hospitality is often determined by how well a property can plan for what’s to come, but how can hotels hope to navigate the uncertainty of today’s markets? The first step: Prepare for a downturn but live in the moment.
STAAH has revolutionized Black Rock Hotels’ online booking process by implementing advanced technology solutions that streamline inventory management and synchronize distribution channels. This move has not only helped optimize operational efficiency but also resulted in significant revenue growth for the hotel chain.
It’s shaping how hotels attract, engage, and retain guests today. From predictive pricing to generative content, AI is driving a new wave of digital marketing innovation that can directly impact a hotel’s bottom line. Artificial Intelligence (AI) is no longer a futuristic concept in the hospitality industry.
Torrential rains couldn’t dampen the spirits of Sydney hoteliers this weekend, with rugby fans packing out hotels for the final test of The British and Irish Lions Tour. This tour is a powerful reminder of the impact major sporting events have in energising cities, filling hotels, and supporting restaurants, bars, and attractions nationwide.”
What is hotel terminology? Hotel terminology is the specialised vocabulary and shorthand that hospitality professionals use to describe rooms, rates, technology, and performance metrics. Table of contents Why is hotel terminology important for hoteliers? Learn more What abbreviations should you know?
1834 Hotels has been appointed to manage two well-known resorts on K’gari, on behalf of Kelsian Group and its SeaLink business. On August 1, 2025, 1834 Hotels will assume full operational management of Kingfisher Bay Resort and K’gari Beach Resort, taking its national portfolio to more than 4,000 keys open or under construction.
AI is evolving from a simple tool into the central nervous system for hospitality—unifying communications, optimizing workflows, and personalizing the guest journey to drive unprecedented profit.
IHG and owners ISPT have welcomed the arrival of InterContinental Brisbane with the hotel now officially trading under the luxury brand. The 319-room Elizabeth Street hotel promises new guest programming and service excellence with a two-year transformation project to elevate the luxury experience commencing in 2026.
In HM’s 2025 Australasian Development Outlook, Trilogy Hotels Chief Executive Officer, Scott Boyes, shares key opportunities and insights into Australasia’s evolving hotel development landscape. Eco-certified properties are no longer niche but necessary, with major operators prioritising this.
NEW YORK, New York—Rebel Hotel Company announced the launch of Renegade Hotels, a new focus-service division designed for a new generation of travelers who want authenticity, efficiency, and style. The new division blends operational rigor with Rebel’s style, which offers a highly personalized approach to management.
Owners are seeing the value in mixed-use developments in maximising returns, and dual-branded developments in delivering greater operational efficiencies, writes TFE Hotels Director of Development, John Sutcliffe. Excitingly, the success of TFE Hotels ’ mixed-use and dual branded hotels is set to continue for decades to come.
Operational excellence isn’t just about efficiency—it’s about creating an environment where employees thrive, and guests feel it. In hospitality, the guest experience is shaped long before check-in. It starts with your team, your systems, and the way you lead. Build a Culture of Appreciation Recognition fuels motivation.
Winner of the 2024 HM Award for best Economy Hotel, Hilton Garden Inn Busselton is enjoying continued success in 2025 with demand from domestic and international travellers and the MICE market. Speaking exclusively to HM , Hotel Manager, Des Shanks, shares an insight into the first 18 months in business.
Skift Take: The dollar's decline is splitting the hotel industry along regional lines. based operators barely mention the turbulence. European and Asian chains are feeling the pinch while U.S.-based Read the Complete Story On Skift
GCC Hotel & Club, has reported a 15% rise in revenue and online bookings after partnering with global hospitality tech provider, STAAH. In a move to modernise operations and streamline booking management, the hotel adopted STAAH’s distribution and revenue management tools.
In HM’s 2025 Australasian Development Outlook, Choice Hotels Asia-Pac Head of Investments and Portfolio Growth, Trent Conroy, reveals the key strategies for scalable growth in a challenging environment. Supporting this trend is the evolving landscape of hoteloperating models.
The countdown is on to the Aotearoa Hotel Industry Conference and Exhibition (AHICE), which returns for its fourth annual event next week. Agilysys Regional Director for AU & NZ, Craig Dennington, expressed his delight to be part of the inaugural INN Tech Hotel Technology Summit in New Zealand.
From training and renovation to direct bookings and brand audits, Matterport’s Stephanie Lin explains how digital twin technology is helping hotel leaders drive efficiency, reduce costs, and improve guest experiences—without setting foot on-site.
A travel startup is an emerging company that uses innovative technology to solve specific pain points in booking, pricing or hoteloperations. That streamlined approach suits busy operators who can’t afford month-long installs or hefty IT bills. Table of contents Why are travel startups gaining traction in the hotel industry?
BETHESDA, Maryland—Kalibri announced the launch of Hummingbird Market, a hotel market intelligence platform designed to help owners, operators, developers, and investors make smarter decisions. The platform provides real-time insights that highlight market dynamics often missed by legacy data tools.
Choice Hotels International Inc. has acquired the remaining 50 per cent stake in Choice Hotels Canada from joint venture partner InnVest Hotels, thereby transitioning from a master franchising model to a fully direct franchising model in Canada. NORTH BETHESDA, Md. 30, 2024, driven by a 15-per-cent increase in openings.
form a connected hospitality platform that transforms hoteloperations and guest engagement. Connecting the Guest Journey Across Systems Modern hotelsoperate in an environment where guest expectations, operational complexity, and staffing challenges all intersect. Nexus AI and GEMS 2.0 adapt to your needs.
Three Accor-operatedhotels in Melbourne have hit the market, representing a portfolio sale worth an estimated AU$$200 million. This is a rare opportunity to secure immediate scale in a single capital city across three distinct hotel offerings,” said Savills Australia and New Zealand National Director – Hotels, Nick Lower.
Davidson Hospitality Group has named Nick Gregory EVP, operations for Pivot, its lifestyle operating vertical, while Paul Eckert has been promoted to EVP, operations and business intelligence. Gregory most recently served as SVP, strategic operations for the company.
Snuggy Plus, Atura Adelaide Airport “Atura’s new rooms represent our commitment to innovation in meeting the diverse needs of our guests,” said EVT Group General Manager Operations, Callum Kennedy. “By The post EVT experiments with compact room types at Adelaide hotel appeared first on Hotel Management.
A selection of high-profile Fijian hotel owners will take to the stage next week at the highly anticipated AHICE Fiji Islands Investment in Tourism Summit. Kamal Chetty, Investment Fiji Lee Pearce CEO of Fijian hotel owner and operator Raffe Group will speak as part of The Essential HotelOperators Outlook For 2025.
NEW YORK—Preferred Hotels & Resorts announced a strategic partnership with DayBlink GPO (Global Procurement Organization) to support its member hotels in gaining control over their distribution ecosystem and reducing reliance on higher-cost channels.
Moreton Bay is soon set to welcome its first 5-star hotel with a $4 million transformation of Mercure Clear Mountain following its recent acquisition by Mandala Hotels and Resorts. The renovation will be completed in stages with the property remaining operational.
For hotel chains and resorts managing high service volumes across multiple properties, the pressure to respond faster — without sacrificing quality — has made automated customer service not just an operational upgrade, but a financial necessity. Let’s check it out! What Is Automated Customer Service in Hospitality?
Article - CASE STUDY: How Texas A&M Hotel Improved Communications and Boosted Operational Efficiency with Maestro PMS and PurpleCloud - By integrating an all-in-one PMS with smart housekeeping technology, the hotel streamlined communication and improved productivity across departments
The report, based on insights from more than 700 hotel brands and 21,000+ properties across 310 cities, presents one of the most comprehensive views into how commercial teams across the hospitality industry are navigating transformation. The report highlights a widening gap between technological potential and operational readiness.
Over 80% of travelers use their smartphones to check in, make service requests, and access hotel services. GEMS and Nexus help you unlock real-time hotel engagement, stronger loyalty, and better operational ROI. GEMS and Nexus help you unlock real-time hotel engagement, stronger loyalty, and better operational ROI.
Powered by Actabl’s proprietary hospitality data, it is designed to provide hoteliers with benchmarks based on real performance data and practical planning tools to inform operational and financial decisions. The resource, based on aggregated and anonymized data from thousands of operatinghotels across the U.S., Resorts: $123.60
Future-proof your hotel with smart tech integrations that streamline bookings, boost visibility, and elevate the guest experience. Running a hotel today is about more than warm welcomes and comfy beds — it’s about delivering a seamless guest journey powered by smart technology. Imagine your hotel is like an orchestra.
Tailored for boutique hotels, luxury resorts, and short-term rentals, Journey provides independent operators with the tools to compete on loyalty and guest experience without sacrificing control or character. Journey addresses that gap.
UNITED STATES, [JULY 22], 2025 — ampliphi, a groundbreaking AI-powered revenue management platform , announced its official launch to transform how independent hotels approach pricing strategy and revenue optimization. ampliphi is an AI-powered hotel revenue management software created specifically for the hospitality industry.
For Hotels For Professionals For Education Solutions Courses Certifications Immersive Learning Baseline Integrations Ritrovo Integration Maestro Integration Pricing Hotels and Education Individuals Resources News and Insights Tech.Ex And not all intermediaries play the same role in eroding hotel rate integrity.
This approach, favoured for its operational flexibility, requires that rooms always remain open to book, and availability should never be curtailed, even if it means selling out on a single night and preventing longer length-of-stay guests. On paper, the rate appears profitable but in practice, it may compromise total revenue.
At HITEC 2025, Amadeus leaders discussed how smarter reservations tech, cross-platform integrations, and guest-centric innovation are shaping the future of hoteloperations—offering insight into broader trends affecting the industry.
Sofitel appoints Commercial Director at Sydney hotel Tracey Carter Knox has been promoted to the role of Commercial Director at Sofitel Sydney Darling Harbour. Novotel Sydney Cabramatta names two key leaders Novotel Sydney Cabramatta, operated by Signature Hotel Management Group, has announced two key leaders ahead of its November opening.
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