6 Marketing Tactics to Boost Revenue at Your Hotel Restaurant
Hospitality Net
SEPTEMBER 26, 2023
As a hotel general manager and restaurant owner, driving revenue growth for your establishment is an important priority.
Thinking about sales keeps general managers up at night
Demand Calendar
MARCH 16, 2023
From the general manager's perspective, sales efforts are hard to measure, and there seem to be endless discussions between sales and revenue about pricing. Many general managers must put much time and effort into directing sales and solving conflicts between marketing, sales, and revenue.
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Mastering Revenue Performance Management for Maximizing Profits
Demand Calendar
MAY 13, 2024
Revenue performance management encompasses various activities to optimize revenue through strategic pricing, inventory management, marketing, and sales practices. This comprehensive approach ensures that hotels maximize their revenue potential despite market uncertainties.
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Key appointments: QT, The Ritz-Carlton Melbourne, W Sydney and more
Hotel Management
FEBRUARY 20, 2024
The Ritz-Carlton, Melbourne names new GM The Ritz-Carlton, Melbourne has welcomed seasoned hotelier Rachael Harman as the hotel’s new General Manager. Harman brings over 20 years of industry experience to the role, having worked in senior management roles across luxury hotel brands in Malaysia, Singapore, New Zealand and Australia. “We
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Victoria’s tourism budget cuts ‘send the wrong message’ to hotel investors, AA says
Hotel Management
MAY 8, 2024
Peak industry body Accommodation Australia (AA) has raised concerns over cuts to Victoria’s tourism marketing budget, saying the move will impact visitation to the state and ‘sends the wrong message’ to hotel investors. AA said that Visit Victoria typically receives AU$32.5 Budget reductions on this scale, with just $15.5m
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The Kimpton Brice welcomes Jason Gifford as General Manager of Savannah Boutique Hotel
eHotelier
APRIL 20, 2023
The Kimpton Brice - the charming boutique hotel capturing the heartbeat of Savannah’s historic landmark district - proudly announces Jason Gifford as General Manager.
Management Excellence: Aligning Marketing, Sales, and Revenue
Demand Calendar
NOVEMBER 28, 2023
The benefits are manifold when marketing, sales, and revenue management align their strategies and objectives. It also enables a more comprehensive understanding of customer needs and preferences, which is crucial in today's customer-centric market.
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Inn at the Market: Success in Growing Revenue by Updating to Amadeus’ GMS Marketing Automation Bundle
Amadeus Hospitality
OCTOBER 6, 2023
The boutique Seattle hotel Inn at the Market has shown a very strong return on investment (ROI) – increasing revenue by over 500% (full year 2022 vs. revenue through August 2023) – since they started utilizing the marketing capabilities of Amadeus’ Guest Management Solutions early in 2023.
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Limasan Villa Langkawi elevates guest experience and boosts revenue with Little Hotelier
Little Hotelier
FEBRUARY 11, 2024
Inspired by Japanese architecture and Indonesian culture, the gorgeous villa is expertly run by General Manager Wan Fikrie. Little Hotelier spoke with Wan about the property’s goals and the need to utilise market-leading software. Over the past three years, we have seen a consistent increase in both room nights and revenue.
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Key appointments: The Calile, BWH Hotels, The Porter House Hotel and more
Hotel Management
APRIL 3, 2024
Chris Kemlo joins The Calile as GM TFE Hotels has appointed experienced hotelier, Chris Kemlo, as General Manager of The Calile Hotel in Brisbane. We are excited to begin this chapter with a diverse team, bringing their valuable experience, skills and personality to the brand,” a representative for the team said.
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HSMAI EUROPE joins forces with NOVA School of business and economics to offer region’s hospitality professionals exclusive Commercial Summer Camp opportunity
Hospitality Net
APRIL 11, 2023
Marking its debut in Portugal, the one-of-a-kind camp will bring together top academics and industry leaders to run a one-week education, knowledge-sharing and networking programme for sales, marketing and revenue management experts, as well as general managers.
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Key appointments: TFE Hotels, The Langham, Melbourne and more
Hotel Management
MARCH 12, 2024
TFE Hotels announces raft of GM appointments TFE Hotels has made several key General Manager appointments across its Australian and New Zealand network. After almost seven years with TFE, Emma Sutherland has taken on her first Hotel Manager role as the General Manager of Vibe Hotel Sydney Darling Harbour.
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How Collaboration between Marketing and Revenue Management Drives Hotel Growth
Demand Calendar
JUNE 20, 2023
Hotel revenue managers call these fluctuations seasonal and day-of-the-week demand variations. So if a hotel depends on travel reasons to the destination, which is the role of marketing and revenue management? There is no reason to go to the beach and no demand for overnight accommodation.
Key appointments: Ovolo, Marriott, IHG
Hotel Management
AUGUST 7, 2023
Ovolo Hotels restructures marketing operations Ovolo Hotels has announced a new marketing and communications structure that will see a number of leadership changes across the region. As previously reported by HM , Alexander Barnett has been appointed Marketing Communications Director for Australia.
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Key appointments: Pro-invest Group, The Star, Outrigger
Hotel Management
OCTOBER 12, 2023
Several promotions at Pro-invest Group Pro-invest Group has made a number of management appointments across its hotels in Sydney and Melbourne. Experienced hotelier Bruce Ryde has been promoted to Cluster General Manager – Pro-invest Hotels, in addition to his position as General Manager of Kimpton Margot Sydney.
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Key appointments: Ascott, Sofitel, InterContinental
Hotel Management
JULY 5, 2023
Ascott appoints GM Sales and Distribution Ascott Australia welcomes Jennifer Warn to the Senior Leadership Team following her promotion to General Manager Sales and Distribution. Her expanded role sees her take management of all of Ascott Australia’s sales and revenue team members.
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Key appointments: Hilton, La Vie, Como
Hotel Management
JANUARY 3, 2024
Hilton Sydney welcomes new GM Hilton Sydney has appointed Malcolm Zancanaro as the new General Manager of the hotel. As Regional Director of Sales, South and South East Asia, based out of Bangkok, Ammari will be responsible for managing all sales functions for the region.
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Key appointments: La Vie, Rydges, Langham
Hotel Management
JUNE 1, 2023
Alan Christie has been named Area General Manager, Sri Lanka, taking responsibility for driving strategic performance of the three Radisson properties in the country. Christie brings over two decades of senior asset management experience most recently as Executive Vice President Advisory and Asset Management at JLL Singapore.
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Marriott International Appoints New Senior Leaders to Canadian Team
Hotelier Magazine
APRIL 16, 2024
Susie Grynol will join as market vice-president, Eastern Canada. As this region continues to grow, their leadership and expertise will be critical to increasing our presence in the market, as well as driving topline revenue and profit goals for our hotels across Canada,” says Cahill. BETHESDA, Md.
Key appointments: La Vie, Salter Brothers Hospitality, SH Hotels
Hotel Management
OCTOBER 26, 2023
Based out of La Vie’s Sydney Head Office, Harris will be responsible for delivering top line revenue for all Vie properties. His role will include management over everything from revenue and distribution to client and customer engagement, multi-segment contracting and negotiation, product analysis, partnerships and marketing.
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Key appointments: Marriott, Outrigger
Hotel Management
FEBRUARY 15, 2024
With 10 years of experience in sales and leadership at Marriott behind her, including as Market Director – Sales and Distribution Victoria, responsible for 11 hotels, Russell has a proven track record of driving revenue growth. I am delighted to welcome Tomo to our resort team.
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Choice bolsters Australia network with City Edge acquisition
Hotel Management
JANUARY 29, 2024
City Edge Apartments – Box Hill “We believe that our commercial and franchising platform including revenue management services, global distribution offerings, sales and rewards program Choice Privileges will all greatly benefit the City Edge portfolio,” said Fraser.
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Exclusive: EVT’s Tank Stream takeover to bring new Rydges to Sydney
Hotel Management
AUGUST 10, 2023
As the new operator, EVT said it will bring expertise across food and beverage, conference and events, marketing, distribution and revenue services. IGB Berhad CEO, Boon Lee Tan, said the company is pleased to partner with EVT and present a new Rydges hotel to the market. “We
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Key appointments: Marriott, Hilton, Pro-invest and more
Hotel Management
JANUARY 8, 2024
Exclusive: Marriott appoints luxury leader to new dual role Marriott International is sharpening its focus on luxury with the appointment of Krister Svensson as Multi Property Vice President, Luxury Hotels Australia and General Manager at W Melbourne. Neerav Gorasia has been promoted to Director Hotel Performance for Pro-invest Hotels.
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Revamping the 4Ps: A Modern Guide for Hotel Marketing Success
Demand Calendar
AUGUST 1, 2023
As these marketing fundamentals evolve to meet modern guest demands and digital-era challenges, hotel marketers are presented with an opportunity to redefine their strategies. Harnessing technology, data, and innovative tactics to create exceptional guest experiences and drive revenue is paramount in this ever-evolving landscape.
Choice selects Oracle’s Nor1 merchandising solution
Hotel Business
MAY 16, 2024
Oracle Hospitality has signed an agreement with Choice Hotels International to extend the AI-powered merchandising solution, Oracle Nor1, to Choice’s portfolio of upscale hotels to help them capitalize on incremental revenue opportunities. Individual franchisee results may vary. “At
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All hotels need a head of commerce
Demand Calendar
MARCH 29, 2023
The general manager's job is to align all team members toward the same goal, find relevant knowledge and skills, and make the team highly productive. A young and ambitious general manager would like to fix these things himself.
Key appointments: Pro-invest, Marriott, G’day Group
Hotel Management
JUNE 29, 2023
Pro-invest adds broad range of industry talent to revenue team Donna Rodios Pro-invest Hotels has made three key appointments to its revenue team, with the addition of Donna Rodios as Head of Revenue, Kelly Brady as Portfolio Revenue Director, and Kate Heather as Portfolio Revenue Manager.
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How revenue-critical employees contribute to the hotel's success
Demand Calendar
APRIL 26, 2023
As a hotel CEO, managing revenue and establishing effective revenue governance are critical to the success of your hotel business. To thrive in today's competitive market, abandoning outdated technology and manual processes that hinder growth and create many challenges is essential.
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The Power of Precision: Longtail Market Segmentation in Hotels
Demand Calendar
DECEMBER 4, 2023
Longtail market segmentation focuses on many niche markets with specific and varied preferences rather than solely targeting the most common customer needs. Though individually smaller and more detailed, these segments collectively represent a significant portion of the market, often eclipsed by broader marketing strategies.
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Why should the hotel general manager care about forecasting?
Demand Calendar
APRIL 13, 2023
Many hoteliers think forecasts are unnecessary because the dynamics constantly change, so there will never be an accurate forecast. The main reason for forecasting is not competition in accuracy; it is to use the forecasts for planning to achieve a healthy profit.
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HVMG promotes Melissa Arana, Denise Hanas
Hotel Business
MARCH 8, 2023
Hospitality Ventures Management Group (HVMG) has strengthened its Revenue Excellence team with two promotions. Melissa Arana has been named VP, revenue strategy, and Denise Hanas has been named corporate director, marketing strategy. Prior to starting her consultancy, Argent Strategic Marketing Inc.,
How to make salespeople in hotels more productive
Demand Calendar
MARCH 21, 2023
The general manager must remove three significant obstacles that make it difficult for hotel salespeople to sell. The second obstacle is poor time management because most processes are manual. The third is the need for tight collaboration with marketing and revenue management due to conflicting agendas.
HB Exclusive: My Place holds Virtual GM Summit
Hotel Business
SEPTEMBER 20, 2023
My Place Hotels of America recently wrapped up its 2023 Virtual General Manager Summit. The upper-midscale extended-stay hotel brand designed this two-day event to focus on its general managers’ needs and professional development, emphasizing its dedication to empowering these essential figures in hotel operations.
Springboard expands leadership team
Hotel Business
JULY 12, 2023
The new leaders will focus on continuing to elevate and enhance the guest experience across all properties and strengthening the company’s marketing and revenue operations. He brings more than 15 years of experience in marketing working in both hospitality and retail for brands like Hyatt, Target and Sears.
Benefits of Focused Market Segmentation in Hotels
Demand Calendar
NOVEMBER 9, 2023
Market segmentation, a cornerstone of hotel management, categorizes guests into distinct groups based on various characteristics and behaviors. However, not all market segmentation approaches are created equal. Precision and focus in defining market segments are paramount to excelling in the hotel industry.
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First Hospitality promotes Brosnan, Lombard
Hotel Business
APRIL 4, 2023
He will work closely with the on-property sales directors to develop top sales talent and formulate strategic sales plans to generate top-line revenue and exceed booking goals, according to the company. She joined First Hospitality in 2017 as the opening general manager of the Hotel LeVeque.
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How to Lure Back Marketing, Sales, and Revenue Talents to Hotels
Demand Calendar
OCTOBER 9, 2023
As we chart this new course, it becomes clear that hospitality's future hinges on reimagining roles. By eliminating mundane tasks and embracing impactful, technology-driven roles, hotels can attract and retain the industry's best. Let's start with the challenges and see if we can find practical solutions.
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Nominees announced for the 2023 HM Awards presented by Sealy Posturepedic
Hotel Management
OCTOBER 23, 2023
The 2023 HM Awards for Hotel and Accommodation Excellence is presented by Sealy Posturepedic; co-hosted by the Blue Mountains International Hotel Management School (BMIHMS) at Torrens University Australia and Hostplus; sponsored by Foxtel for Business, ahs Hospitality, Silant, Vittoria Coffee, De Beaurepaire Wines, FutureLog and Assa Abloy; and supported (..)
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Osborn House expands to 27 keys with addition of five luxury lodges
Hotel Management
MAY 16, 2024
When Max Mason commenced the role of General Manager at boutique Bundanoon property Osborn House, he quickly realised that the weight of staffing costs related to the number of revenue-generated rooms left some room for improvement. But rather than cut jobs or wages, Mason decided to add more rooms. “I
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Thompson San Antonio – Riverwalk welcomes three to senior team
eHotelier
OCTOBER 11, 2022
Eugene Mardell has been appointed General Manager; Melanie Bruce has joined as Director of Sales and Marketing; and Natalie Fournier as Director of Revenue.
Winners revealed: top people and properties celebrated at 2023 HM Awards
Hotel Management
NOVEMBER 24, 2023
Here is the full list: CATEGORY HIGHLY COMMENDED WINNER(S) PROPERTY AWARDS – AUSTRALIA 01 APARTMENT HOTEL Quest North Sydney The Star Residences Gold Coast Adina Apartment Hotel Melbourne on Flinders Avani Broadbeach Residences 02 ECONOMY HOTEL Adabco Boutique Hotel Adelaide ibis Styles Hobart Brassey Hotel, Canberra Outback Hotel & Lodge (..)
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Exclusive: meet Marriott’s new VP of luxury hotels in Australia
Hotel Management
JANUARY 8, 2024
Marriott International is sharpening its focus on luxury with the appointment of Krister Svensson as Multi Property Vice President, Luxury Hotels Australia and General Manager at W Melbourne. Svensson spoke exclusively to HM about demand in the higher end of the market and his plans to take luxury to the next level.
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PACIFIC 19 Kona welcomes new GM Katharina Findlay
eHotelier
MARCH 29, 2023
PACIFIC 19 Kona, a new design-forward boutique hotel, is pleased to announce the appointment of Katharina Findlay as General Manager. In her new role, Findlay will oversee all daily hotel operations at PACIFIC 19 Kona, spanning from guest relations and housekeeping to revenue management and marketing.
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