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Here's a look at why customer retention is so crucial for businesses and how to overcome the hurdles that companies in the hospitality industry encounter when trying to build customer loyalty.
What initially inspired you to get into the hospitality business? I have always loved meeting new people, learning about their unique backgrounds and cultures, and hearing what motivates others. I’m proud to work in an industry that, at its core, is about people. Even more so, it’s inspiring to be a part of a company like Marriott that has “Putting People First” as one of its core values.
Speaker: Jady West, VP of Hospitality & Chris Bennett, Head of Sales & Engineering
The modern hotel room is no longer just a place to stay—it’s an experience to remember. Today’s guests expect seamless 5G connectivity, personalized comfort, and high-tech convenience. From AI-powered smart room controls to in-room entertainment and app-based services, technology is redefining hospitality from the inside out. In this new session featuring industry pros Jady West and Chris Bennett, we’ll explore how high-speed, high-bandwidth connectivity powers the innovations that are enabling
Skift Take: While international travel has gotten easier in some regards coming out of the pandemic, far too many travelers are still dealing with lengthy visa processing delays that have hurt the industry's recovery.
Skift Take: The upscale members' club saw mounting losses despite a jump in membership during the fourth quarter. Has rapid growth ruined its exclusivity?
Skift Take: Nearly every other country has a tourism minister or tourism secretary. In a halfway fix, the U.S. Congress passed funding bills Friday that included money to hire an assistant secretary of commerce for travel and tourism.
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
Skift Take: It's dead. Choice Hotels International’s hostile buyout offer of rival Wyndham Hotels & Resorts fizzled out because of an effective resistance by Wyndham's board and a lack of interest by Wyndham's shareholders.
Skift Take: The hotel behemoth Hilton is acquiring the hip, localized Graduate Hotels brand for a cool $210 million. The boutique chain has rapidly expanded to 33 properties clustered around universities in the U.S. and U.K.
Are you curious about how artificial intelligence is reshaping sales coaching, learning, and development? Join Brendan Sweeney and Devyn Blume of Allego for an engaging new webinar exploring AI's transformative role in sales coaching and performance improvement! Brendan and Devyn will share actionable insights and strategies for integrating AI into coaching and development - ensuring personalized, effective, and scalable training!
Skift Take: The long-haul, low-cost business model has proved to be a challenge for airline executives. But with changes in travel preferences and advancements in aircraft technology, could we finally see a breakthrough?
Skift Take: Amadeus acquired another company earlier this year to expand its biometrics business. Now it's taken the same strategy to expand its payments business.
Skift Take: There's a worrying trend in American hospitality: Travelers coming to the U.S. from abroad often encounter sloppiness, rudeness, and ineptitude in stereo sound.
Speaker: Lauren Fernandez - CEO & Founder, Full Course
Companies all over the world, including Marriot International and Hilton Worldwide, are aware of the value of including DEI in their talent acquisition strategy. However, despite these initiatives, there is still plenty that the hospitality sector can do to promote DEI. When comparing the hospitality industries in India, Iraq, the UK, and the US, you will see that there is a consistent underrepresentation of persons from different ethnic, gender, and disability origins across all levels of the i
Skift Take: Air travel in India is recovering rapidly, and as the demand is rising, the sector remains underserved. Efforts are being ramped up to improve aviation infrastructure in the country.
Skift Take: Skift's convening power means we are well positioned to facilitate leadership connections within the travel industry. Understanding our client’s needs and industry needs better than anyone else.
The race to 100% digital is on. With the restaurant industry still in the early innings of its digital transformation, brands need an airtight strategy when it comes to building out their tech stack. Download the buyer’s guide to learn where to prioritize your efforts and get the most out of every investment.
Skift Take: Booking.com and Expedia know they have to get out there and market where their potential customers are. In this case, millions are on TikTok.
Skift Take: Hilton seems to be taking a cue from its success in China and bringing a similar strategy to India. With the improving infrastructure, expanding airline services, and a large domestic market, the hotel company sees a perfect opportunity to expand its brand presence in India.
What initially inspired you to get into the hospitality business? My journey into the hospitality business was somewhat accidental, sparked by my graduate thesis on Canadian Travel Patterns. This research opportunity led to a role in industry research, which fueled my career path into hospitality consulting and then into brand marketing and commercial leadership.
Skift Take: In his first public comments since the merger was announced, Alaska CEO Ben Minicucci expressed confidence that the deal would pass regulatory hurdles.
ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!
Skift Take: While destinations in Florida, Mexico and the Caribbean are still the top choice for many spring breakers, cities in Europe are also becoming popular options.
What initially inspired you to get into the hospitality business? My inspiration stems from my family who always embody hospitality and friendliness towards others. Growing up, we often lived in tourist destinations due to my father’s career in civil engineering, and I cherished our vacations together as some of my happiest times. These experiences fueled my desire to bring that same feeling of joy to others.
Maximizing sales rep performance is no easy task. 📈 Traditional sales training methods focus heavily on the first few weeks in the sales role. Companies dedicate time, resources, and budget to onboarding new hires, only for them to forget what was learned in those first few weeks, lose motivation, and struggle to come to grips with their role.
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