Sat.Mar 09, 2024 - Fri.Mar 15, 2024

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How to combat low customer retention in hospitality

eHotelier

Here's a look at why customer retention is so crucial for businesses and how to overcome the hurdles that companies in the hospitality industry encounter when trying to build customer loyalty.

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Airbnb Privacy Update: A Ban On Indoor Security Cameras

Skift Blog

Indoor cameras have been allowed in common areas of homes. They had to be disclosed to guests, visible, and not in private spaces.

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Going for It

Lodging

What initially inspired you to get into the hospitality business? I have always loved meeting new people, learning about their unique backgrounds and cultures, and hearing what motivates others. I’m proud to work in an industry that, at its core, is about people. Even more so, it’s inspiring to be a part of a company like Marriott that has “Putting People First” as one of its core values.

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Here Comes the Sun. The Eclipse Is This Year’s Top Travel Phenomenon

Skift Blog

Skift Take: On April 8, a total solar eclipse will pass diagonally across the U.S., from south to east, promising a tourism surge.

Tourism 334
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Welcome to the Future of Hospitality: Smart Rooms Start Here

Speaker: Jady West, VP of Hospitality & Chris Bennett, Head of Sales & Engineering

The modern hotel room is no longer just a place to stay—it’s an experience to remember. Today’s guests expect seamless 5G connectivity, personalized comfort, and high-tech convenience. From AI-powered smart room controls to in-room entertainment and app-based services, technology is redefining hospitality from the inside out. In this new session featuring industry pros Jady West and Chris Bennett, we’ll explore how high-speed, high-bandwidth connectivity powers the innovations that are enabling

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Ritz Carlton in Saudi Set to Be Most Expensive Hotel in the Middle East

Skift Blog

Skift Take: Twice the price of The Plaza, more than the Maldives and outdoing Dubai, Saudi Arabia means business with its luxury hotel expansion.

Business 328
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Business Travel Could Stage a Full Pandemic Recovery in 2024

Skift Blog

Skift Take: Corporate travel remains below 2019 levels, but airlines and hotels see a steady recovery.

Travel 328

More Trending

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Who Needs a Travel Visa? Requirements Are Easing

Skift Blog

Skift Take: While international travel has gotten easier in some regards coming out of the pandemic, far too many travelers are still dealing with lengthy visa processing delays that have hurt the industry's recovery.

Travel 321
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Qatar Airways U-Turns on First Class, New Cabin Coming Soon CEO Says

Skift Blog

Skift Take: The new CEO of Qatar Airways is shaking up the carrier's premium strategy with a major change in policy.

Travel 317
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Soho House Sees Red Ink Flow Despite Membership Surge at Clubs

Skift Blog

Skift Take: The upscale members' club saw mounting losses despite a jump in membership during the fourth quarter. Has rapid growth ruined its exclusivity?

Hotels 317
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Biden Signs Law Funding New U.S. Tourism Czar

Skift Blog

Skift Take: Nearly every other country has a tourism minister or tourism secretary. In a halfway fix, the U.S. Congress passed funding bills Friday that included money to hire an assistant secretary of commerce for travel and tourism.

Tourism 317
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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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Kayak Says New AI Tool Reads an Airfare Screenshot to Find A Lower Price. We Tested It

Skift Blog

Skift Take: A crazy twist in the world of travel and AI, here’s a tool that seems to actually work as intended.

Travel 317
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Choice Abandons Hostile Merger Bid for Wyndham Hotels

Skift Blog

Skift Take: It's dead. Choice Hotels International’s hostile buyout offer of rival Wyndham Hotels & Resorts fizzled out because of an effective resistance by Wyndham's board and a lack of interest by Wyndham's shareholders.

Hotels 315
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3 Companies Modernizing Air Travel: Startup Funding Roundup

Skift Blog

Skift Take: Investment in air travel was one theme we saw among seven startups that raised money in the past two weeks.

Travel 312
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Hilton Buys Graduate Hotels Brand in $210 Million Deal

Skift Blog

Skift Take: The hotel behemoth Hilton is acquiring the hip, localized Graduate Hotels brand for a cool $210 million. The boutique chain has rapidly expanded to 33 properties clustered around universities in the U.S. and U.K.

Branding 312
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Don't Let AI Pass You By: The New Era of Personalized Sales Coaching & Development

Speaker: Brendan Sweeney, VP of Sales & Devyn Blume, Sr. Account Executive

Are you curious about how artificial intelligence is reshaping sales coaching, learning, and development? Join Brendan Sweeney and Devyn Blume of Allego for an engaging new webinar exploring AI's transformative role in sales coaching and performance improvement! Brendan and Devyn will share actionable insights and strategies for integrating AI into coaching and development - ensuring personalized, effective, and scalable training!

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The Challenge With the Long-Haul, Low-Cost Business Model

Skift Blog

Skift Take: The long-haul, low-cost business model has proved to be a challenge for airline executives. But with changes in travel preferences and advancements in aircraft technology, could we finally see a breakthrough?

Business 312
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Amadeus Acquires Voxel to Expand Payments Business

Skift Blog

Skift Take: Amadeus acquired another company earlier this year to expand its biometrics business. Now it's taken the same strategy to expand its payments business.

Business 312
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Saudi Tourism CEO: Lionel Messi Ad Campaign Targets Traveler ‘Preconceptions’

Skift Blog

Skift Take: Saudi Arabia is trying to change the negative perceptions held by some international tourists.

Tourism 312
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4-Hour Waits at Immigration and $27 Hot Water: Has American Hospitality Lost the Plot?

Skift Blog

Skift Take: There's a worrying trend in American hospitality: Travelers coming to the U.S. from abroad often encounter sloppiness, rudeness, and ineptitude in stereo sound.

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Diving into Diversity: Decoding the Foundations of Inclusion in Hospitality Talent Acquisition

Speaker: Lauren Fernandez - CEO & Founder, Full Course

Companies all over the world, including Marriot International and Hilton Worldwide, are aware of the value of including DEI in their talent acquisition strategy. However, despite these initiatives, there is still plenty that the hospitality sector can do to promote DEI. When comparing the hospitality industries in India, Iraq, the UK, and the US, you will see that there is a consistent underrepresentation of persons from different ethnic, gender, and disability origins across all levels of the i

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Some State Travel Offices Have Already Deleted TikTok: How They’re Marketing Now

Skift Blog

Skift Take: With TikTok out of the picture, behemoths like Facebook, Google and Instagram would be able to tighten their grip on travel marketing.

Marketing 305
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Adani Group to Invest $7.25 Billion in Airports – India Report

Skift Blog

Skift Take: Air travel in India is recovering rapidly, and as the demand is rising, the sector remains underserved. Efforts are being ramped up to improve aviation infrastructure in the country.

Travel 303
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Skift Introduces Exec Search Unit

Skift Blog

Skift Take: Skift's convening power means we are well positioned to facilitate leadership connections within the travel industry. Understanding our client’s needs and industry needs better than anyone else.

Travel 302
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Ask Skift: What Are the Top Travel Trends in Asia?

Skift Blog

Skift Take: Travel in Asia is expected to continue its post-pandemic boom this year, and here are some shaping travel on the continent.

Travel 299
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A Buyer’s Guide to Future-Proofing Your Restaurant Tech Stack

The race to 100% digital is on. With the restaurant industry still in the early innings of its digital transformation, brands need an airtight strategy when it comes to building out their tech stack. Download the buyer’s guide to learn where to prioritize your efforts and get the most out of every investment.

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Booking Versus Expedia on TikTok

Skift Blog

Skift Take: Booking.com and Expedia know they have to get out there and market where their potential customers are. In this case, millions are on TikTok.

Marketing 299
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Why Hilton Believes This is Going to Be Its Best Year in India

Skift Blog

Skift Take: Hilton seems to be taking a cue from its success in China and bringing a similar strategy to India. With the improving infrastructure, expanding airline services, and a large domestic market, the hotel company sees a perfect opportunity to expand its brand presence in India.

Services 299
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A Matter of Trust

Lodging

What initially inspired you to get into the hospitality business? My journey into the hospitality business was somewhat accidental, sparked by my graduate thesis on Canadian Travel Patterns. This research opportunity led to a role in industry research, which fueled my career path into hospitality consulting and then into brand marketing and commercial leadership.

Business 299
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Alaska Airlines CEO Doubles Down on Hawaiian Merger, Bets Big on Joint Loyalty Program

Skift Blog

Skift Take: In his first public comments since the merger was announced, Alaska CEO Ben Minicucci expressed confidence that the deal would pass regulatory hurdles.

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The GTM Intelligence Era: ZoomInfo 2025 Customer Impact Report

ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!

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London for Spring Break? International Destinations Grow in Popularity — Especially For Younger Travelers

Skift Blog

Skift Take: While destinations in Florida, Mexico and the Caribbean are still the top choice for many spring breakers, cities in Europe are also becoming popular options.

Travel 298
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A TikTok Ban Would Disrupt Tourism Marketing: What You Need To Know

Skift Blog

Skift Take: Travel brands would lose the ability to reach one of the world’s largest outbound tourism markets on TikTok.

Tourism 298
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A Pioneering Path

Lodging

What initially inspired you to get into the hospitality business? My inspiration stems from my family who always embody hospitality and friendliness towards others. Growing up, we often lived in tourist destinations due to my father’s career in civil engineering, and I cherished our vacations together as some of my happiest times. These experiences fueled my desire to bring that same feeling of joy to others.

Business 299
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Justice Department Opens Probe Into Alaska Airlines Blowout

Skift Blog

Skift Take: It’s unclear if this investigation is a new inquiry or if it’s related to a $2.5 billion settlement Boeing reached with the DOJ in 2021.

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Beyond the Basics: How to Develop and Retain a Top-Performing Sales Team

Speaker: Brendan Sweeney, VP of Sales at Allego

Maximizing sales rep performance is no easy task. 📈 Traditional sales training methods focus heavily on the first few weeks in the sales role. Companies dedicate time, resources, and budget to onboarding new hires, only for them to forget what was learned in those first few weeks, lose motivation, and struggle to come to grips with their role.