Sat.Nov 04, 2023 - Fri.Nov 10, 2023

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Hotel marketing tips for Black Friday and Cyber Monday

Revinate

Black Friday is the biggest shopping weekend of the year — and the hospitality sector is no exception. Black Friday hotel marketing has become a significant opportunity for hoteliers to drive direct bookings and personally connect with past and future guests. Because guests will be spending. In 2022, Black Friday spending topped $9.12 billion — [.] The post Hotel marketing tips for Black Friday and Cyber Monday appeared first on Revinate.

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America’s Favorite Flight Destinations in 2023? Cancun and London

Skift Blog

Skift Take: Flight booking data reveals Americans' top worldwide and domestic destinations so far this year. Tourism marketers take note, especially of changes from the 2019 rankings.

Tourism 325
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Travelodge transformed into outdoor art gallery for Darwin festival

Hotel Management

TFE Hotels’ Travelodge Resort Darwin has served as a five-storey blank canvas for Australian artist, Adnate’s latest creation as part of the Darwin Street Art Festival (DSAF). In less than six days – working in 33.7 °C heat and 90% humidity – Adnate created two large scale artworks on the hotel’s exterior wall in tribute to the local Larrakia mob. “The children featured in Travelodge mural are both from the Fejo family – they are Larrakia people and are the Traditional Owners of Garramilla (Darw

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Embassy Suites Gulf Shore Commences Development

Lodging

GULF SHORES, Alabama—DD Partners, LLC of Birmingham, Alabama, and Marietta, Georgia, Peachtree Group of Atlanta, and Woodbine Development Corporation of Dallas announced the development of Embassy Suites Gulf Shores. Now underway, Embassy Suites Gulf Shores is a joint venture among the three firms. DD Partners and Woodbine are leading development and asset management efforts, and Peachtree will manage operations for the resort upon completion in the summer of 2025.

Resorts 304
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How to Coach Reps on Overcoming Sales Objections with Confidence

Speaker: Brendan Sweeney, VP of Global Sales and David Phelan, Account Executive

In a world where buyers are more informed and objections are more nuanced, confidence isn't optional—it’s a competitive advantage. In high-stakes conversations, knowing how to handle pushback can make or break the deal. Join industry experts Brendan Sweeney and David Phelan for a behind-the-scenes look at how teams are transforming sales coaching with real-time feedback, objection-handling role plays, and pre-call preparation that actually sticks.

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Driving Direct Bookings: Effective SEO Techniques for Hotel Websites

Are Morch

Search engine optimization (SEO) has been the buzzword in marketing since the advent of digital marketing. Businesses in all industries now rely on SEO to improve their visibility on the internet with the hope of catching the attention of potential customers. People rely on search engines (e.g. Google or Bing) to figure out life on […] The post Driving Direct Bookings: Effective SEO Techniques for Hotel Websites appeared first on Are Morch, Digital Transformation Coach.

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Dubai Airshow: Tracking the Biggest Aircraft Buyers

Skift Blog

Skift Take: The most important airshow in the Middle East will see airlines from the UAE and Saudi Arabia trying to grab the best aircraft delivery slots for their growth plans. Airlines from India will also be there to do business.

Business 321

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CoStar: U.S. Hotel Labor Costs Normalize Business Mix

Lodging

WASHINGTON—A recent increase in U.S. hotel labor costs reflects a normalizing business mix and significant gains in group demand, according to September year-to-date P&L data from CoStar. U.S. Hotel Performance September 2023 YTD Per-Available-Room Metrics (Percentage change from September 2022 YTD)GOPPAR: $75.74 (up 6.2 percent)TRevPAR: $208.34 (up 8.6 percent)EBITDA PAR: $52.95 (up 5.1 percent)LPAR (Labor Costs): $69.36 (up 13.1 percent) “September labor costs were higher than the summer m

Business 295
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How Effective Will You Be As a Banker of the Future?

Anthony Cole Training

It is no surprise to any in the business of financial services that the world of selling, finding and building relationships is evolving. Banks and their relationship managers must find ways to leverage technology, improve effectiveness and uncover new ways to differentiate, attract and serve their clients. The future of selling is here and includes new behaviors that all bankers and managers should reflect on.

Services 175
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Amadeus and Microsoft Are Working on More AI Innovations — Here Are 3

Skift Blog

Skift Take: Major companies that have resources to invest are starting to show the potential for generative AI in travel aside from chatbots alone.

Travel 321
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Accor eyes opportunities in the Pacific as Emblems gears up for global launch

Hotel Management

Accor is gearing up to launch its latest soft brand boutique hotel collection, Emblems, globally and is eyeing opportunities in the Pacific for the five-star offering. Emblems, which sits within Accor’s Luxury and Lifestyle division , above MGallery, will form an important part of Accor’s global growth strategy over the coming years. Accor’s Global Head of Hotel Performance for Sofitel, MGallery and Emblems, Kerrie Hannaford, told HM that the group is currently focused on finding suitable Emblem

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Welcome to the Future of Hospitality: Smart Rooms Start Here

Speaker: Jady West, VP of Hospitality & Chris Bennett, Head of Sales & Engineering

The modern hotel room is no longer just a place to stay—it’s an experience to remember. Today’s guests expect seamless 5G connectivity, personalized comfort, and high-tech convenience. From AI-powered smart room controls to in-room entertainment and app-based services, technology is redefining hospitality from the inside out. In this new session featuring industry pros Jady West and Chris Bennett, we’ll explore how high-speed, high-bandwidth connectivity powers the innovations that are enabling

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The Evolution of Key Control

Lodging

Managing the distribution and availability of hotel keys to staff is a basic but sometimes underappreciated aspect of building security. Speaking with LODGING, Tim Purpura, VP global sales & marketing, Morse Watchmans, explained how far tech-enabled key control has come in recent years. Founded in 1882, Morse Watchmans has made several advancements in key management in recent decades, beginning with the introduction of the KeyWatcher in 1993.

Sales 287
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Hospitality Financial Leadership – Mentoring and Coaching Program

Hotel Financial Coach Blog

Hospitality Financial Leadership – Mentoring and Coaching Program Purchase on Amazon in paperback, hardcover or Kindle format Complimentary Discovery Call – [link] Video Course Links: [link] [link] Be sure to check out my other services on the links below. On-line Strategic Hospitality Financial Leadership Workshops The 3 Month 1-1 Financial Leadership Mentoring Program Hotel Accounting […] The post Hospitality Financial Leadership – Mentoring and Coaching Program first appeare

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Booking.com Launches Cruises in the U.S.

Skift Blog

Skift Take: There doesn't seem to be much of a downside for Booking.com getting into cruises. As with flights, which it launched in 2019, we can only say — what took you so long?

Travel 317
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Exclusive: first look inside Hotel Indigo Sydney Potts Point

Hotel Management

IHG’s neighbourhood-inspired boutique brand Hotel Indigo has made its Sydney debut with the opening of a 105-room Potts Point hotel this week. Hotel Indigo Sydney Potts Point opened on Thursday following Pro-invest Group’s multi-million-dollar refurbishment of the property. Tucked behind the city’s iconic Coca-Cola billboard, the revamped hotel is designed to reflect the eclectic Kings Cross neighbourhood, a long-time hotspot of hospitality and entertainment.

Hotels 278
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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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Suppliers Are Improving by Leaps and Bounds, Planners Say

Lodging

Meetings and events have been back in a big way since late 2022, but they haven’t been without their challenges. Event planners have been dissatisfied with venue and supplier performance since the beginning of the COVID-19 pandemic, but planner opinion is finally swinging the other way. This is great news for venues, which will benefit from a closer relationship with event planners.

Events 284
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Omni Fort Lauderdale Hotel to Open Late 2025

Hotel News Resource

Set to open its doors in late 2025, the new 29-story hotel development, located at 1950 Eisenhower Blvd, will be connected directly to the Broward County Convention Center, which is currently undergoing a major expansion and renovation.

Hotels 126
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U.S.-Australia Business Travel Jump Seen – Here’s What’s Driving It

Skift Blog

Skift Take: Business travel may finally return to pre-pandemic levels in 2024, and a boost in flight connectivity is helping.

Business 312
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HMas are out, franchise agreements are in, Axsia HTL reports

Hotel Management

Hotel asset management firm Axsia HTL is predicting a drop off in hotel management agreements (HMAs) in 2024 and beyond as more owners opt in favour of franchise agreements, which are predominate in the US market. While big brands remain powerful in the Australian market, Axsia HTL claims they are growing fast and are “too stretched to provide the necessary support” to ensure each hotel is reaching its potential.

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Dont Let AI Pass You By: The New Era of Personalized Sales Coaching & Development

Speaker: Brendan Sweeney, VP of Sales & Devyn Blume, Sr. Account Executive

Are you curious about how artificial intelligence is reshaping sales coaching, learning, and development? Join Brendan Sweeney and Devyn Blume of Allego for an engaging new webinar exploring AI's transformative role in sales coaching and performance improvement! Brendan and Devyn will share actionable insights and strategies for integrating AI into coaching and development - ensuring personalized, effective, and scalable training!

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A Safer Bet: The Advantages of Advanced Access Control

Lodging

While staff need to be trained on emergency procedures in case there is an on-property assault or theft, preventing these incidents with strategic access control is the first line of defense. Fortunately, technology in this area continues to develop, even when it comes to the most basic access-control device, the lock. “When equipped with an access management system enabled with online door locks, staff can receive a real-time alert to suspicious activity such as a […] The post A Safer Bet

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8 pre-stay communication ideas to increase guest satisfaction

eHotelier

The pre-stay stage gives you a great opportunity to engage with your guests and set the tone for their upcoming experience. However, it's essential to remember that not all guests are the same, and a one-size-fits-all approach won't yield the best results.

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SAS Secures $1.2 Billion From Consortium Led by Castlelake, Air France

Skift Blog

Skift Take: If Europe's regulators back Air France-KLM taking a stake in SAS, along with IAG buying Air Europa, and Lufthansa acquiring ITA, Europe's aviation market will become more like the U.S. one, which has been the world’s most profitable.

Marketing 306
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Exclusive: Hilton HR Director reveals why the company is turning to TikTok to build teams

Hotel Management

Hilton is leveraging Gen Z’s favourite social media platform TikTok to expand its team – and improve brand awareness as a result – with an Australian industry-first recruitment pilot launching on Thursday November 9. The six-week recruitment campaign, #HireMeHilton, encourages TikTok users to apply for a range of roles across its 17 properties by posting a 30-60 second video on the platform explaining or demonstrating how they would ‘Make the Stay’ memorable for its guests.

Intent 264
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Diving into Diversity: Decoding the Foundations of Inclusion in Hospitality Talent Acquisition

Speaker: Lauren Fernandez - CEO & Founder, Full Course

Companies all over the world, including Marriot International and Hilton Worldwide, are aware of the value of including DEI in their talent acquisition strategy. However, despite these initiatives, there is still plenty that the hospitality sector can do to promote DEI. When comparing the hospitality industries in India, Iraq, the UK, and the US, you will see that there is a consistent underrepresentation of persons from different ethnic, gender, and disability origins across all levels of the i

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Knowland: Nashville Reports Strong Meetings and Events Growth

Lodging

ARLINGTON, Virginia—Knowland reported Nashville experienced strong growth for meetings and events since last year at 31.5 percent. Las Vegas came in second with 20.3 percent year-over-year growth. Overall, U.S. industry growth of meetings and events increased by 12.8 percent. Nashville was popular for conventions and meetings, bolstered by healthcare and financial/banking as its top industry drivers.

Events 276
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Histamine Levels from Bed Bugs May Be Putting Rooms at Risk

Hotel Business

Wellness is a growing focus of the hospitality experience, with the industry increasingly offering healthy, relaxing and personal care-driven stays to guests. This is a basic principle of resorts and spas, while hotel locations have also integrated health consciousness into their environment. This process must begin with the physical environment of your facility.

Resorts 119
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The New Chinese Traveler: Latest Trends From Trip.com

Skift Blog

Skift Take: The post-pandemic Chinese traveler is a whole new ballgame, and travel companies need to understand that and step up their game.

Travel 302
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CapitaLand Ascott Trust sells Courtyard by Marriott and Novotel properties in $109 million deal

Hotel Management

Asia Pacific’s largest lodging trust CapitaLand Ascott Trust (CLAS) is parting with two of its mature Sydney hotels as it focuses on higher yielding properties. Courtyard by Marriott Sydney-North Ryde and Novotel Sydney Paramatta will be sold to an unrelated third party for a total of AU$109.0 million – about 5% above book value, with net proceeds expected to be AU$98.0 million and net gain equating to AU$14.2 million.

Services 264
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A Buyer’s Guide to Future-Proofing Your Restaurant Tech Stack

The race to 100% digital is on. With the restaurant industry still in the early innings of its digital transformation, brands need an airtight strategy when it comes to building out their tech stack. Download the buyer’s guide to learn where to prioritize your efforts and get the most out of every investment.

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Tru by Hilton Surpasses 250 Open Hotels and Announces First New York City Property

Lodging

MCLEAN, Virginia—This October, Tru by Hilton welcomed new hotels in North Carolina, South Carolina, Texas, and Virginia. Together, the five new Tru by Hilton locations in the United States have pushed the brand past a milestone of 250 open hotels. Since its debut in 2016, Tru by Hilton continues to attract domestic and international owners and developers, with nearly 275 hotels in the pipeline, including Tru by Hilton Brooklyn, the brand’s first New York City […] The post Tru by Hilton Sur

Pipeline 276
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Dollywood’s HeartSong Lodge & Resort debuts

Hotel Business

Dollywood’s HeartSong Lodge & Resort has opened as the second resort created by Dollywood Parks & Resorts and renowned singer/songwriter Dolly Parton, further expanding the family destination located in Pigeon Forge, TN. Located next to Dollywood’s original resort, Dollywood’s DreamMore Resort and Spa, the 302-room lodge was inspired by Parton’s love of the Great Smoky Mountains.

Resorts 115
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Inside Atlantis The Royal’s Strategy to Capture the Ultra-Luxury Travel Segment

Skift Blog

Skift Take: Ultra-luxury travelers’ accelerating desire for exceptional and exclusive experiences is driving hospitality to reach new heights in a rarefied segment. Atlantis The Royal is setting new standards in its quest to anticipate the needs of a continuously evolving high-end travel market.

Travel 299
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Video exclusive: inside Los Angeles’ luxurious, stylish Pendry West Hollywood hotel

Hotel Management

When the Pendry West Hollywood opened in Los Angeles in April 2021, it created a major buzz in the heart of California’s thriving nightlife neighbourhood and now, thanks to the City of Angels being one of the world’s hottest destinations, the property is winning over travellers from across the globe. Located at the site of the former House of Blues, Pendry West Hollywood is firmly in the centre of the action of Los Angeles’ popular Sunset Strip and at this stunning new luxury hotel, you’ll find

Hotels 250
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The GTM Intelligence Era: ZoomInfo 2025 Customer Impact Report

ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!