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Everyone knows that reviews provide valuable feedback about your property and help potential guests decide whether or not to stay with you. They can also help you identify areas that need improvement. But do you feel shy to ask about leaving feedback? It may happen because we value the time and effort of others. Still, […]. The post How To Encourage Guests To Write Facebook Hotel Reviews appeared first on Are Morch, Digital Transformation Coach.
Get out of the cold-calling business! Share this video with your people who might struggle with getting introductions. This video is a part of our new series with Mark Trinkle: The 10 Commandments of Sales Success. Today we dive into Commandment #3!
What's changing in the food industry? What do we have to worry about? What innovations have caught most attention? What does the future of the food industry hold for us? Find out what's on the radar.
US: Pendry Hotels & Resorts has opened its seventh hotel and the first in Washington DC, located along The Wharf. Designed by ODA with interiors by DesignAgency, Pendry Washington DC forms part of The Wharf, a waterfront dining, shopping, hospitality, and residential mile-long development. . The hotel features 131 guestrooms and suites, three F&B venues, Spa Pendry, a fitness centre, and 7,500 square feet of indoor and outdoor meeting and event space.
Speaker: Matt Sunshine, CEO at The Center for Sales Strategy
AI isn’t replacing salespeople—it’s empowering them. The most forward-thinking sales organizations are using AI to enhance human performance rather than eliminate it. From coaching and messaging to prospecting and pipeline accountability, artificial intelligence is giving managers and SDRs the new tools they need to work smarter, sell better, and close more.
Traveling increases your attractiveness and is necessary for human pleasure and spiritual development. You will make many new friends discover, and experience unfamiliar cultures and improve your contact skills. Traveling has many benefits, but can occasionally be unpleasant, especially if you travel frequently. It can also make you feel bored and in a bad mood. […].
SMA stands for Severe Mental Anguish. Is this something that your salespeople are uncovering in their prospects? This video is a part of our new series with Mark Trinkle: The 10 Commandments of Sales Success. Watch Commandment #4 now!
Although it’s not necessary to study if you want to work in hospitality and tourism, you might be slowing down your own career progress if you skip education.
Although it’s not necessary to study if you want to work in hospitality and tourism, you might be slowing down your own career progress if you skip education.
Long-stay booking platform, Renthia and STAAH have announced a partnership that will help property owners elevate their distribution strategy by improving their reach to long-term tenants via the STAAH channel manager. The partnership is enabled via a seamless API connection between the two platforms to synchronize and distribute content, rates and availability in real time via STAAH’s cloud-based technology.
[Des] As part of the company’s growth in Poland, Bookassist has recently joined IGHP , The Chamber of Commerce of the Polish Hotel Industry. What does it mean for Bookassist to be part of IGHP? [Joanna] The primary thing is that it shows to Polish hotels that we are a verified, trusted partner for hotels on the market. Bookassist is a member of many similar organisations across all the company’s markets also of course, and the IGHP is itself a member of HOTREC which promotes direct business for
The editorial team at IHM have recently spoken to operators and service providers within the wider travel industry to understand the supply and demand levels in Qatar and neighbouring cities ahead of the FIFA World Cup. We learnt a lot during the process, and as we edge ever closer to the kick-off date it’s expected that Qatar could reach sell out levels.
Speaker: Brendan Sweeney, VP of Global Sales and David Phelan, Account Executive
In a world where buyers are more informed and objections are more nuanced, confidence isn't optional—it’s a competitive advantage. In high-stakes conversations, knowing how to handle pushback can make or break the deal. Join industry experts Brendan Sweeney and David Phelan for a behind-the-scenes look at how teams are transforming sales coaching with real-time feedback, objection-handling role plays, and pre-call preparation that actually sticks.
Towards the end of 2020, Google came to the aid of the ailing travel industry with rich insights that unlock the mysteries of travel demand. Since its inception, Google Travel Insights has become a go-to resource for astute hotel marketers wanting to understand guest behaviour patterns and trends to inform their strategy. What does Google Travel Insights include?
Comment le CRM Experience dédoublonne-il vos cardex ? Le Cardex Un cardex est un Fichier- client permettant de noter les renseignements indispensables pour chaque client qui a visité l’hôtel. La base de données d’un hôtel se compose donc de tous les cardex clients ayant visité l’hôtel dans les 3 ans (RGPD). Un client Un client est identifié de façon unique par son email, au sein d’un même cardex.
Worldwide: The Hoxton has partnered with Smallable, a children’s eCommerce brand, to launch Tiny Hox child-friendly amenities. Available at any Hoxton hotel globally, guests travelling with babies and toddlers can now take advantage of Tiny Hox. The standard offering includes an in-room welcome pack with a colouring book and pencils, as well as a crib and Naturalmat organic mattress.
Women have significant economic influence in the travel sector. Here's a look at the benefits of better catering to female customers, the distinctions between marketing to men and women in the travel sector, and some tips on how businesses in the travel sector can better appeal to women.
Speaker: Jady West, VP of Hospitality & Chris Bennett, Head of Sales & Engineering
The modern hotel room is no longer just a place to stay—it’s an experience to remember. Today’s guests expect seamless 5G connectivity, personalized comfort, and high-tech convenience. From AI-powered smart room controls to in-room entertainment and app-based services, technology is redefining hospitality from the inside out. In this new session featuring industry pros Jady West and Chris Bennett, we’ll explore how high-speed, high-bandwidth connectivity powers the innovations that are enabling
I’m not really sure where or when my love affair with Mexico City began (perhaps that fateful viewing of Amores Perros back in high school?) Suffice to say, between its amazing food, culture, and urban beauty the CDMX has long been on my list of places to visit. So when I saw a crazy round […] The post With Love, From CDMX: A Look Inside My Mexico City Urban Adventure appeared first on HotelsByDay.
The Americans with Disabilities Act (ADA), developed in 1990, is meant to ensure that people with disabilities have the same opportunities as anyone else. Any business that serves the public must make sure their building accommodates people with disabilities of various kinds. Unfortunately, many businesses are not aware that ADA compliance also applies to digital […] The post ADA Compliance Extends Beyond Brick and Mortar appeared first on McConnell Marketing.
UK: Keith Michael Stiles, the director of Kayboo Limited which owned the Corran Resort and Spa, has been disqualified for eight years following an investigation into the collapse of the company. Stiles joined Kayboo in 2012 as director, the year after the company purchased the luxury Hurst House Hotel in Laugharne, Carmarthenshire. The hotel was later rebranded to Corran Resort and Spa.
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
Our “For the Love of Partnership” guest blog series will help you get to know our technology partners a bit better. Shelley Warsaw, partner relationship manager at TNS, sat down recently with Beyond Pricing to discuss their experiences using Track. Introduction Beyond Pricing is a complete revenue management solution for short-term rental managers and owners to get, grow, and keep revenue.
We’ve been in the gifting industry for a long time. We know what works. To maximise your Black Friday gift card sales, follow our top ten iron-clad tips below: 1 Be Social Once you’ve created your exclusive Black Friday discount vouchers, get the word out! Make use of social media, engage your existing email database or, if you want to keep things exclusive, offer hidden vouchers to loyalty program members. 2 PPC Guarantee Throughout the year, voucher PPC rakes in, at the very least, a 1 to 10 r
UK/EU: HVS Hodges Ward Elliot (HVS HWE) has named Jon Critchley as director, expanding the firm’s capital markets capabilities across the UK and Europe. Critchley joins HVS WHE from real estate agent Avison Young. Here, he focussed on buy-side investment mandate and valuation advisory, as well as hotel operator selections and fixed income investments across Europe, Middle East and Africa.
When culture isn’t consistently lived out across the organization, engagement suffers—and it often starts with a disconnect at the top. In this session, Beth Sunshine, SVP of Up Your Culture at The Center for Sales Strategy, will reveal how HR and executive leaders can close the gap between vision and execution by equipping frontline and mid-level managers to become culture carriers.
Do you have jaw pain? At Thousand Oaks Dental , we offer all the dental services your family needs under one roof. We also provide essential services that are difficult to find at other dental offices, including TMJ treatment. We understand that jaw pain can interfere with your entire day, and we want to help you get out of pain quickly. We offer mouthguards, physical therapy, and heat and ice therapy to help you get relief.
The hospitality industry evolves rapidly, making it difficult for hotel businesses to keep abreast with the latest ongoings. Hotels that manage to keep a keen eye on the trends and happenings, always outplay their competitors and succeed. But keeping a tap on every aspect of the industry doesn’t seem possible. But again, you don’t have to know about everything.
Canada: Operto Guest Technologies, a provider of smart device automation, has acquired STAYmyway, a smart hospitality technology company based in Murcia, Spain. Founded in 2014, STAYmyway has grown into a prominent technology provider throughout the European accommodation market. Last year, the company announced an exclusive partnership with Accor Hotels to provide the technology that powers the ‘Accor Key’ programme across its global network.
Are you curious about how artificial intelligence is reshaping sales coaching, learning, and development? Join Brendan Sweeney and Devyn Blume of Allego for an engaging new webinar exploring AI's transformative role in sales coaching and performance improvement! Brendan and Devyn will share actionable insights and strategies for integrating AI into coaching and development - ensuring personalized, effective, and scalable training!
Sydney, Australia – SiteMinder, the world’s leading open hotel commerce platform, has today announced the winners of its annual Partner of the Year Awards, recognising the most impactful experts, service providers, apps and tech companies who have powered the accommodation industry in 2022. This year, SiteMinder has honoured the hospitality industry accelerators, innovators and problem-solvers powering the hotel sector over the last 12 months, as travel recovery hits its next phase of post
US: Technology platform Way , which enables hotels to provide experiences through local partnerships, has closed $20 million in Series A funding at a valuation of $100 million. Way, headquartered in Texas, first launched in May 2020. The platforms helps businesses to curate and offer experiences, local events, and brand activations. Notable hotel groups already using Way includes Bunkhouse Group, Fairmont, Auberge Resorts, Graduate Hotels and more.
Sian Sayward, Director of Commercial Partnerships, People & Projects at Inntel, has become Chair of beam, the UK trade association for the Business Events, Accommodation, and Meetings industry.
Speaker: Lauren Fernandez - CEO & Founder, Full Course
Companies all over the world, including Marriot International and Hilton Worldwide, are aware of the value of including DEI in their talent acquisition strategy. However, despite these initiatives, there is still plenty that the hospitality sector can do to promote DEI. When comparing the hospitality industries in India, Iraq, the UK, and the US, you will see that there is a consistent underrepresentation of persons from different ethnic, gender, and disability origins across all levels of the i
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