Sat.Nov 30, 2024 - Fri.Dec 06, 2024

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AI’s Game-Changing Role in Hotels

Hotel Management

AI is transforming hotels through personalisation, automation, and predictive analytics, enhancing guest experiences and operational efficiency while addressing ethical challenges for a competitive, tech-driven future. Artificial intelligence (AI) is set to revolutionise guest experiences and operational efficiencies in the hotel sector, marking a significant shift in how hotels interact with customers and manage services.

Hotels 263
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Hilton Signs First Signia Hotel Outside of the United States

Lodging

AMMAN, Jordan—Hilton announced the signing of an agreement for a 272-key Signia by Hilton in Amman, Jordan. The signing marks the international debut of the brand and the first Signia property to be agreed outside the United States. Situated in downtown Amman, Jornda, the hotel will open in January 2025 and offer a convention center and meeting spaces, design, and cuisine.

Hotels 146
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Expert Closing Techniques

Anthony Cole Training

In the old days of selling, closing was about what happens at the end of a client or prospect meeting did we get them to sign something, give us the green light, or seal the deal? The activity was about applying pressure on the buyer to make a decision NOW. Lets pause and think about how we, as buyers, feel when a person is pressuring us to make a buying decision now.

Closing 316
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The Rise of Live Tourism: How Shared Experiences Shape Our Future

Skift Blog

Skift Take: Traveling for music, sports, natural wonders – the experiences we share with others are a powerful force for connecting the world. We call it Live Tourism.

Tourism 325
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How to Coach Reps on Overcoming Sales Objections with Confidence

Speaker: Brendan Sweeney, VP of Global Sales and David Phelan, Account Executive

In a world where buyers are more informed and objections are more nuanced, confidence isn't optional—it’s a competitive advantage. In high-stakes conversations, knowing how to handle pushback can make or break the deal. Join industry experts Brendan Sweeney and David Phelan for a behind-the-scenes look at how teams are transforming sales coaching with real-time feedback, objection-handling role plays, and pre-call preparation that actually sticks.

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The Tapestry Collection by Hilton welcomes Richmond hotel in Australian brand debut

Hotel Management

The Tapestry Collection by Hilton brand has marked its Australian debut with The Motley Hotel Richmond joining an international portfolio of over 139 distinctive hotels across 16 countries and territories this week. The 80-room Richmond hotel, which opened 18 months ago, aligns with the brand’s focus on distinctive and locally inspired design, décor and artwork.

Branding 258
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Boost sales by tapping into new breakfast trends

Lodging

Discover how your customers are shaking up breakfast! By incorporating the latest food trends into your operation, you can satisfy their cravings and keep them coming back. Get all the insights in this comprehensive whitepaper. By clicking “Submit,” I acknowledge and agree to the use of my contact information to receive messages about offerings from LODGING Media, its brands, affiliates and/or third-party partners, consistent with LODGING Media’s Privacy Policy.

Sales 314

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Moving Beyond Brands: The Rise of Individual Voices in Travel

Skift Blog

Skift Take: The U.S. travel and tourism industry is falling behind others because the leaders that run it operate in the clouds, while the need is to be on the ground level, day in and day out. Time to change and here's why.

Travel 323
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Pro-invest partners with Max Employment to hire more people with disability

Hotel Management

Pro-invest Group is creating more employment opportunities for people with disability under a partnership with Max Employment. Pro-invest’s Deputy Chair and CEO APAC Jan Smits, said the group will lean on the expertise of Max Employment – one of the largest providers of employment services in Australia – to identify suitable candidates for roles across its hotel network.

Hiring 213
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Three Ways Key Control Systems Keep Hotels More Profitable

Lodging

Hotel properties have a continuous flow of guests, which necessitates safeguarding everyone on the premises with comprehensive security measures. Trying to balance a warm and welcoming environment with security that is non-disruptive to guests is challenging to hotel security teams with the ebb and flow of people and activities occurring every day at all hours.

Hotels 330
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Island Hospitality named operator of Syracuse Embassy Suites

Hotel Business

Island Hospitality Management has been named the operator of the 209-room Embassy Suites by Hilton Syracuse Destiny USA in Syracuse, NY. As reported by Hotel Business , the property was recently acquired by private equity firm Excel Group. “We’re thrilled to manage this premier hotel in a vibrant new market for Island Hospitality here in Syracuse,” said Gregg Forde, president/COO, Island Hospitality Management. “Our teams are well-prepared for this new addition and excite

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Welcome to the Future of Hospitality: Smart Rooms Start Here

Speaker: Jady West, VP of Hospitality & Chris Bennett, Head of Sales & Engineering

The modern hotel room is no longer just a place to stay—it’s an experience to remember. Today’s guests expect seamless 5G connectivity, personalized comfort, and high-tech convenience. From AI-powered smart room controls to in-room entertainment and app-based services, technology is redefining hospitality from the inside out. In this new session featuring industry pros Jady West and Chris Bennett, we’ll explore how high-speed, high-bandwidth connectivity powers the innovations that are enabling

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U.S. Considers New Rules to Protect Passengers During Airline Meltdowns

Skift Blog

Skift Take: The DOT said it was considering a new slate of protections that would ensure travelers receive compensation, rebooked flights and reimbursements for accommodations during flight disruptions.

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TFE Hotels adds New Zealand office as Heritage properties join the fold

Hotel Management

TFE Hotels is bolstering its presence on the ground in New Zealand with the establishment of a Country Office in Auckland, led by Warwick Kahl as Director of Operations NZ. The New Zealand Country Office will support TFE Hotels’ multi-property management deal with New Zealand’s leading accommodation provider, Heritage Hotels, announced at AHICE Aotearoa in October.

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Four Seasons Hotel New York Reimagines Menu Concepts

Lodging

NEW YORK—The Four Seasons Hotel New York reopened its doors in November, marking a return following several years of closure. With its return, the hotel has released reimagined menu concepts for The Garden Restaurant and TY Bar, which flank the property’s Art Deco lobby. Both venues are open for reservations under the leadership of Executive Chef Maria Tampakis, Executive Pastry Chef Jonathan Pereira, and Director of Food and Beverage Iwona Luksza.

Hotels 146
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Return of international travel drives up hotel bookings for Christmas: SiteMinder

SiteMinder

Sydney, Australia Hotel bookings for the days leading up to Christmas, 21-25 December, are up significantly from last yearas much as 43% in Germanyshows new data from SiteMinder, the worlds leading hotel distribution and revenue platform. The surge is being driven by growth in international bookings over the month of December, which have risen as much as 26% in Indonesia and 15% in the United States.

Travel 93
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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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Senators Grill Airline Executives Over Junk Fees

Skift Blog

Skift Take: In a hearing that became heated, senators expressed frustration that executives wouldn’t reveal what determines the ancillary fees.

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Hotelier Chris Dickinson signs Auckland properties to new luxe hotel brand

Hotel Management

New Zealand hotelier Chris Dickinson has introduced a new luxury accommodation brand to the market with four Auckland properties slated to launch within the first half of 2025. Luminous Living, which will offer premium property management services for owners, aims to disrupt the high-end lifestyle hotels category by raising the bar with “elevated guest experiences, seamless service, designer amenities, and an all-inclusive offering”.

Branding 147
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Luxury Group by Marriott International Shares Global Expansion Updates

Lodging

Marriott International, Inc. announced global expansion from the International Luxury Travel Market (ILTM) in Cannes. The Luxury Group’s new brand extensions, tented camps, remote lodges, and experiences are poised for growth. Spanning brands like The Ritz-Carlton, St. Regis Hotels & Resorts, W Hotels, The Luxury Collection, EDITION, JW Marriott, and Bvlgari Hotels & Resorts, the portfolio includes a new vision of experiential travel.

Resorts 146
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10 hotel trends for 2025 that you should care about

STAAH

Keeping up with the latest trends is essential. Serving as a guiding North Star, they can help you refine your approach and assess your hotel’s standing in the market. The Covid era behind us, there is definitely no going back to business as usual for the hospitality sector. From technology demands to purchasing behaviours, guests have evolved considerably.

Hotels 97
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Dont Let AI Pass You By: The New Era of Personalized Sales Coaching & Development

Speaker: Brendan Sweeney, VP of Sales & Devyn Blume, Sr. Account Executive

Are you curious about how artificial intelligence is reshaping sales coaching, learning, and development? Join Brendan Sweeney and Devyn Blume of Allego for an engaging new webinar exploring AI's transformative role in sales coaching and performance improvement! Brendan and Devyn will share actionable insights and strategies for integrating AI into coaching and development - ensuring personalized, effective, and scalable training!

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Qatar Airways Debuts Quirky New Safety Video with Kevin Hart

Skift Blog

Skift Take: This big budget safety video from Qatar Airways is likely to reignite a long-running industry debate: What is the right balance between passenger engagement and clarity of messaging?

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Hacienda unveils new look with Latin American flair

Hotel Management

Hacienda Bar and Lounge at Pullman Quay Grand Sydney Harbour has unveiled a new look ahead of the busy festive period. Now with a Latin American flair, Hacienda boasts a fresh menu, a new cocktail list and refreshed interiors with sprawling greenery, golden accents and natural textures. The new food menu features Latin American flavours through a modern Australian lens with a selection of light bites and share plates created with fresh local ingredients.

Business 173
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CoStar: Thanksgiving Calendar Shift Positively Impacts U.S. Hotel Performance

Lodging

WASHINGTON—Due to the Thanksgiving calendar shift, the U.S. hotel industry reported higher year-over-year performance comparisons, according to CoStar’s latest data through Nov. 23, 2024. U.S. Hotel Performance November 17-23, 2024 Percentage change from comparable week in 2023 Occupancy 59.7 percent (up 20.7 percent) ADR $150.49 (up 8.6 percent) RevPAR $89.80 (up 31.1 percent) Among the Top 25 Markets, Seattle reported the largest year-over-year occupancy increase (up 62.9 percent to 76.7

Occupancy 146
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First Hospitality named Chuck Moses VP, sales

Hotel Business

First Hospitality has appointed Chuck Moses as VP, sales. He brings more than 20 years of experience in hospitality sales to this position. Moses will oversee all sales-driven segments, including group, business travel and catering. He will analyze market competition, trends and collaborate with owners, corporate leadership and general managers to ensure sales goals are achieved.

Sales 59
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Diving into Diversity: Decoding the Foundations of Inclusion in Hospitality Talent Acquisition

Speaker: Lauren Fernandez - CEO & Founder, Full Course

Companies all over the world, including Marriot International and Hilton Worldwide, are aware of the value of including DEI in their talent acquisition strategy. However, despite these initiatives, there is still plenty that the hospitality sector can do to promote DEI. When comparing the hospitality industries in India, Iraq, the UK, and the US, you will see that there is a consistent underrepresentation of persons from different ethnic, gender, and disability origins across all levels of the i

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Culture Eats Hospitality for Breakfast: Why Europe and North America Are Falling Behind

Skift Blog

Skift Take: Western destinations need a full reset of cultural values that prioritizes human connection. That’s the only way to compete with regions where welcoming guests is a way of life.

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First look: Adina Town Hall’s multi-million-dollar home-style makeover

Hotel Management

Adina Town Hall Sydney is set to unveil a multi-million-dollar “top-to-tail transformation” by designers Bates Smart with its reopening scheduled for February 2025. The 27-storey Toga-owned property is the latest in a new generation of Adina-branded hotels to launch globally. “This major scale project represents a huge repositioning of the asset, and ultimately supports our contemporary vision for the Adina brand,” said TFE Hotels Group Chief Operating Officer, Chris Sedgwick.

Scale 130
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HVMG Added Eight Properties to Its Portfolio in 2024

Lodging

ATLANTA—Hospitality Ventures Management Group announced that the company added eight new hotels to its portfolio in 2024, bringing the total number of properties it holds to 51. The new additions include a mix of Marriott and Hilton branded hotels covering lifestyle, select-service, full-service, and extended-stay categories. “2024 was an outstanding year for HVMG, adding nearly 1,200 new rooms to our nationwide portfolio,” said Robert Cole, president and CEO, HVMG.

Services 274
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Nail the ‘spathroom’ trend with new RAK Ceramics bathroom fittings

Hotel Designs

Hotel Designs Nail the ‘spathroom’ trend with new RAK Ceramics bathroom fittings Nail the ‘spathroom’ trend with new RAK Ceramics bathroom fittings High guest turnover , longevity and aesthetic storage solutions are no problem for luxury hoteliers with RAK Ceramics, whose elegant new generation of basins and brassware designs are delivering ‘spathroom’ straight to guest’s doors… As hotels go further to embrace the ‘spathroom’ trend, whe

Hotels 59
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A Buyer’s Guide to Future-Proofing Your Restaurant Tech Stack

The race to 100% digital is on. With the restaurant industry still in the early innings of its digital transformation, brands need an airtight strategy when it comes to building out their tech stack. Download the buyer’s guide to learn where to prioritize your efforts and get the most out of every investment.

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IHG’s Luxury Brands Tap Multi-Generation Travel for Growth

Skift Blog

Skift Take: IHG is revamping its luxury suites and rolling out new training to help cater to a rising trend in multi-generational travel. Who knew family values could be such good business?

Travel 299
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1 Hotel Melbourne gears up for autumn launch

Hotel Management

Australia’s first 1 Hotels property is set to open in May 2025, with the launch of 1 Hotel Melbourne. Launched in 2015 by visionary founder Barry Sternlicht, 1 Hotels is described as a mission-driven, luxury lifestyle hotel that cultivates the best of sustainable design and architecture. 1 Hotels says the Melbourne property, located on the banks of the Yarra River, will be a feat of sustainable, biophilic design.

Dining 130
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CoStar: U.S. Hotel Industry Reports Lower Yearly Performance Comparisons

Lodging

WASHINGTONDue to the Thanksgiving calendar shift, the U.S. hotel industry reported lower year-over-year performance comparisons, according to CoStars latest data through November 30, 2024. U.S. Hotel Performance November 24-30, 2024 Percentage change from comparable week in 2023 Occupancy: 50.0 percent (down 7.7 percent) ADR: $141.09 (down 3.0 percent) RevPAR: $70.59 (down 10.5 percent) Among the Top 25 Markets, Tampa reported the largest year-over-year increases in occupancy (up 13.2 percent to

Occupancy 146
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The Brit List top 25 Architects of 2024

Hotel Designs

Hotel Designs The Brit List top 25 Architects of 2024 The Brit List top 25 Architects of 2024 Leading the way for innovation and progress within the built environment for the hospitality sector, we are thrilled to announce the top architects of the year as revealed in The Brit List 2024 The Brit List Awards 2024 , held on 6 th November at Ministry of Sound, saw 13 individual winners awarded for categories ranging from Best in British Product Design to Outstanding Contribution to the Hospitality

Scale 52
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The GTM Intelligence Era: ZoomInfo 2025 Customer Impact Report

ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!