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AI is transforming hotels through personalisation, automation, and predictive analytics, enhancing guest experiences and operational efficiency while addressing ethical challenges for a competitive, tech-driven future. Artificial intelligence (AI) is set to revolutionise guest experiences and operational efficiencies in the hotel sector, marking a significant shift in how hotels interact with customers and manage services.
Hotel properties have a continuous flow of guests, which necessitates safeguarding everyone on the premises with comprehensive security measures. Trying to balance a warm and welcoming environment with security that is non-disruptive to guests is challenging to hotel security teams with the ebb and flow of people and activities occurring every day at all hours.
Skift Take: Traveling for music, sports, natural wonders – the experiences we share with others are a powerful force for connecting the world. We call it Live Tourism.
Skift Take: The U.S. travel and tourism industry is falling behind others because the leaders that run it operate in the clouds, while the need is to be on the ground level, day in and day out. Time to change and here's why.
Speaker: Jady West, VP of Hospitality & Chris Bennett, Head of Sales & Engineering
The modern hotel room is no longer just a place to stay—it’s an experience to remember. Today’s guests expect seamless 5G connectivity, personalized comfort, and high-tech convenience. From AI-powered smart room controls to in-room entertainment and app-based services, technology is redefining hospitality from the inside out. In this new session featuring industry pros Jady West and Chris Bennett, we’ll explore how high-speed, high-bandwidth connectivity powers the innovations that are enabling
Skift Take: The DOT said it was considering a new slate of protections that would ensure travelers receive compensation, rebooked flights and reimbursements for accommodations during flight disruptions.
Skift Take: This big budget safety video from Qatar Airways is likely to reignite a long-running industry debate: What is the right balance between passenger engagement and clarity of messaging?
Skift Take: This big budget safety video from Qatar Airways is likely to reignite a long-running industry debate: What is the right balance between passenger engagement and clarity of messaging?
Skift Take: Western destinations need a full reset of cultural values that prioritizes human connection. That’s the only way to compete with regions where welcoming guests is a way of life.
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