Sat.Oct 19, 2024 - Fri.Oct 25, 2024

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Personal Branding for Sales Success

Anthony Cole Training

Companies develop a brand, why not salespeople? It is worthy of your time to think about what you do differently and better than your competition. What do you bring to the table, and how do you solve problems for your existing clients? If you cannot pin that down, it is critical that you focus and develop your personal brand. Think about a significant purchase you made recently and the process you went through as a buyer.

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Spain’s Malaga to Ban Short-Term Rentals in Over 40 Neighborhoods

Skift Blog

Skift Take: Malaga's politicians are aiming to relieve the strain on affordable housing by tightening regulations on short-term rentals. However, given the current popularity of southern Spain, this move could shift the pressure to nearby destinations.

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3 Lost Hotel Keys Scenarios and Key Control Remedies

Lodging

For such a small item, a lost key can wreak havoc on hotel security and profitability. Rekeying can cost thousands of dollars, and if theft is involved, factor in the cost of replacing stolen inventory items. Although electronic keys have replaced traditional hotel room keys, there are still hundreds of physical keys on site at any hotel belonging to housekeeping, facilities, security, shipping and receiving, restaurant services, and a variety of other departments.

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Hilton signs 140-room Palm Cove hotel in deal with Tyche Asset Management

Hotel Management

Hilton is set to make its debut in Queensland’s Palm Cove in 2026 following the signing of Hilton Palm Cove Cairns Resort and Spa, under a management agreement with Tyche Asset Management. The 140-room resort is located in the heart of the tropical coastal village, 40 minutes south of Port Douglas and 25 minutes of Cairns, where the company operates Hilton and DoubleTree properties.

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Smart Tools & Strong Teams: A People-First Approach to AI in Sales

Speaker: Matt Sunshine, CEO at The Center for Sales Strategy

AI isn’t replacing salespeople—it’s empowering them. The most forward-thinking sales organizations are using AI to enhance human performance rather than eliminate it. From coaching and messaging to prospecting and pipeline accountability, artificial intelligence is giving managers and SDRs the new tools they need to work smarter, sell better, and close more.

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Transforming Hotels into Industry Pioneers: Leveraging AI for Strategic Growth and Innovation

Are Morch

This article is part of the Hotel Digital Transformer newsletter on LinkedIn. Subscribe to my LinkedIn newsletter where I’ll share tips, ideas, and strategies to help your hotel open its digital gateway. __ In the competitive landscape of the hospitality industry, the fusion of AI and human insight represents a formidable strategy for differentiation and pioneering innovation.

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Why Are Airlines Quiet Quitting China?

Skift Blog

Many of the world’s biggest airlines are making a withdrawal from China. The list is large and it’s growing by the week.

More Trending

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‘The brand is back’: Sofitel CEO Maud Bailly reveals grand plans for luxury brand at the reopening of a Sydney icon

Hotel Management

Accor’s French luxury brand Sofitel is set to expand and upgrade its network of hotels in Australia and New Zealand among 30 destinations globally in the coming years as the brand seeks to win favour with guests and owners 60 years on from its launch. “We are going to open 30 new Sofitel in the world in the three coming years – in Vietnam, in Mexico, in Jaipur, in Cairo, in Australia, in New Zealand, everywhere.

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Emerging Hotel Moguls Shaping the Future of Hospitality

Social Hospitality

In the ever-evolving world of hospitality, a new wave of hotel moguls is redefining what it means to provide a top-tier guest experience. While the industry has been traditionally dominated by a few legendary names , these emerging leaders are expanding the definition of luxury. They’re adapting to the shifting preferences of modern travelers by bringing sustainability, technology, and experiential travel to the forefront.

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Flying Taxi Startup Lilium Burned Through $1 Billion. Now It’s Facing Bankruptcy

Skift Blog

Skift Take: There are several startups worldwide developing flyings taxis, but it's a capital-intensive venture. Lilium isn't the first to face empty coffers.

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Easing the Load: Insights From Miele Into Modern Washer Technology 

Lodging

The laundry room is a major hub of housekeeping operations, and highly efficient washers and dryers can save labor time and costs, while supporting sustainability initiatives. Founded in Germany in 1899, Miele, Inc. is one of the world’s most venerable manufacturers of commercial laundry equipment, with 125 years of experience in the European market and about 41 years in the U.S. market through Princeton, New Jersey-based Miele USA.

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How to Coach Reps on Overcoming Sales Objections with Confidence

Speaker: Brendan Sweeney, VP of Global Sales and David Phelan, Account Manager

In a world where buyers are more informed and objections are more nuanced, confidence isn't optional—it’s a competitive advantage. In high-stakes conversations, knowing how to handle pushback can make or break the deal. Join industry experts Brendan Sweeney and David Phelan for a behind-the-scenes look at how teams are transforming sales coaching with real-time feedback, objection-handling role plays, and pre-call preparation that actually sticks.

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Melbourne investor purchases The Adelphi Hotel in $19 million deal

Hotel Management

The Adelphi Hotel at 187 Flinders Lane has sold for the second time in 18 months with Melbourne based hotel investor Mazen Tabet purchasing the property for a reported AU$19 million. The 34-room hotel, in the “Paris End” of the CBD, joins Tabet’s local hotel portfolio which includes The Royce Hotel on St Kilda Road and The Lyall Hotel in South Yarra.

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Commandaria, the wine for kings – the king of wines

eHotelier

Commandaria is a sweet wine from the Island of Cyprus in Mediterranean and it is considered to be the oldest wine still in the making, recognized by the Guiness Book of world records.

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Venice to Charge Entry Fees More Often: “The Experiment Worked”

Skift Blog

Skift Take: After dipping their toes in the waters of tourist management, Venice's officials are now diving in headfirst with entry fees on 54 days next year. Want to do a quick Instagram tour of St. Mark's Square? That'll be €5, grazie mille.

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Marriott Launches Connect Responsibly Program for Meeting Planners

Lodging

Marriott International, Inc. announced the launch of Connect Responsibly with Marriott Bonvoy Events (Connect Responsibly), a program designed to help meeting planners embed sustainability into their events at participating hotels in the Marriott Bonvoy portfolio. Connect Responsibly plans to offer meetings and events customers access to Meeting Impact Reports to measure the environmental impact of their events and select options to purchase carbon credits.

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Welcome to the Future of Hospitality: Smart Rooms Start Here

Speaker: Jady West, VP of Hospitality & Chris Bennett, Head of Sales & Engineering

The modern hotel room is no longer just a place to stay—it’s an experience to remember. Today’s guests expect seamless 5G connectivity, personalized comfort, and high-tech convenience. From AI-powered smart room controls to in-room entertainment and app-based services, technology is redefining hospitality from the inside out. In this new session featuring industry pros Jady West and Chris Bennett, we’ll explore how high-speed, high-bandwidth connectivity powers the innovations that are enabling

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Trilogy Hotels expands to Northern Territory under three-property deal with DCOH

Hotel Management

Independent hotel management company Trilogy Hotels is expanding to the Northern Territory under a multi-property partnership with Darwin-based DCOH Group. The deal sees Trilogy take over management of 417 rooms across three city centre hotels – Novotel Darwin CBD, Frontier Hotel Darwin and Smith Hotel Darwin. DCOH, formerly the Halikos Group, is a family-run business and one of the region’s largest privately-owned construction, real estate and hospitality providers.

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Hospitality must not fear AI technology but embrace it as a way of improving customer service

eHotelier

AI can be used to perform certain tasks in a more efficient and time-saving way, giving staff time to focus on other areas of the business as well as to optimise efficiency in things such as training, forecasting and marketing.

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Anthropic’s New AI Feature Mimics Human Travel Agents

Skift Blog

Skift Take: This is an early idea of how an AI travel agent could look. As the tech advances, users could bypass online travel agencies altogether.

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AHLA and World Wildlife Fund Revamp Hotel Kitchen Platform

Lodging

WASHINGTON—The American Hotel & Lodging Association (AHLA) and World Wildlife Fund (WWF) announced a revamped Hotel Kitchen platform that will help hoteliers around the country prevent food waste, protect the environment by diverting food from landfills, and reduce operating costs. The revamped Hotel Kitchen platform will make it easier to reach the goal of cutting U.S. food waste in half by 2030.

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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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Inside the $70 million revamp of Sofitel Sydney Wentworth

Hotel Management

Sofitel Sydney Wentworth, an icon in the city’s hotel scene for close to six decades, has unveiled the results of an extensive $70 million refurbishment. On Monday, the 5-star hotel peeled back the curtain on its new-look entrance and lobby, guest rooms, conference and events spaces, food and beverage venues, and exclusive club lounge, unveiling “a new era of French-inspired luxury and understated grandeur”.

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Quick wins to increase holiday bookings on your hotel website

eHotelier

There are extra steps hoteliers can take to maximize holiday bookings and make sure their marketing efforts hit the right notes.

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American Airlines Fined $50 Million for ‘Serious Violations’ of Disability Rules

Skift Blog

Skift Take: The fine is one of the largest an airline has ever received for disability-related violations. Transportation Secretary Pete Buttigieg said the DOT wanted the fine to “set a new standard.

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IHG’s Atwell Suites Expands Across the United States With Three Upcoming Openings

Lodging

ATLANTA—Atwell Suites announced the expansion of its U.S. presence with the upcoming openings of three new hotels in Kansas City, Missouri, Henderson, Nevada, and Fort Worth, Texas. These additions build upon previously opened properties in Miami, Florida; Denver, Colorado; and Austin, Texas, further expanding IHG Hotels & Resorts’ all-suites, upper-midscale hotel brand.

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New Research-Backed Strategies to Empower Managers as Culture & Engagement Leaders

Speaker: Beth Sunshine, SVP, Up Your Culture

When culture isn’t consistently lived out across the organization, engagement suffers—and it often starts with a disconnect at the top. In this session, Beth Sunshine, SVP of Up Your Culture at The Center for Sales Strategy, will reveal how HR and executive leaders can close the gap between vision and execution by equipping frontline and mid-level managers to become culture carriers.

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Quest set for major China expansion as Ascott inks joint venture with Jin Jiang Hotels

Hotel Management

Apartment hotels brand Quest is set for a major expansion in China under a 50:50 joint venture partnership between Ascott China and Jin Jiang Hotels signed this week. The joint venture will enable rapid growth of Ascott’s Quest and Jin Jiang Hotels’ TULIP LODJ, primarily through a franchise model, to meet China’s underserved demand for apartment hotels in the upscale and upper midscale segments Jin Jiang is China’s largest and the world’s second largest hotel group with approximately 13,250 oper

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Messy open enrollment? Here’s how to fix it for year

eHotelier

By starting early and leveraging technology, you can learn more about how your employees view the open enrollment process, troubleshoot problems in advance, and improve the experience for employees and HR teams alike.

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Hawaii Governor: Fewer Short-Term Rentals, More Climate Resilience and Sports Tourism

Skift Blog

Skift Take: Governor Josh Green sat down with Skift about his vision for Hawaii and Maui's future.

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Marriott and MGM to Convert Las Vegas Strip Property to W Hotels Brand

Lodging

Marriott International, Inc. and MGM Resorts International announced plans to convert a property on the Las Vegas Strip to the W Hotels brand within the Marriott Bonvoy portfolio, continuing the brand’s evolution. Anticipated to complete its conversion later this year, W Las Vegas marks the latest step in the companies’ long-term licensing agreement announced in July 2023.

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Don't Let AI Pass You By: The New Era of Personalized Sales Coaching & Development

Speaker: Brendan Sweeney, VP of Sales & Devyn Blume, Sr. Account Executive

Are you curious about how artificial intelligence is reshaping sales coaching, learning, and development? Join Brendan Sweeney and Devyn Blume of Allego for an engaging new webinar exploring AI's transformative role in sales coaching and performance improvement! Brendan and Devyn will share actionable insights and strategies for integrating AI into coaching and development - ensuring personalized, effective, and scalable training!

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Video: United Airlines’ head of Worldwide Sales talks global expansion, top trends and flying Down Under

Hotel Management

It’s an exciting time for United Airlines , with the carrier set to launch its largest international expansion ever alongside the constant roll-out of new aircraft, upgraded airline lounges and travellers’ tools for a more seamless journey. In an exclusive video interview with Wayfarer at the recent Global Business Travel Association (GBTA) Convention in Atlanta, Georgia, United Airlines’ Managing Director of Worldwide Sales, Marcel Fuchs, gave Wayfarer host Editor-In-Chief, James Wilkinson, an

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5 Proven Tactics to Promote Hotel Gift Vouchers Year-Round

STAAH

Hotel gift vouchers can be a great tool for driving consistent revenue, no matter the season. While they may peak during the holidays, many hotels are missing out on their potential for year-round sales. Whether through corporate gifting, special packages, or targeted marketing, there are numerous ways to keep voucher sales flowing throughout the year. 5 Effective Strategies to Drive Hotel Gift Voucher Sales All Year 1.

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Southwest Sees Strong Holiday Bookings, Expects Impact From Hurricane Milton

Skift Blog

Skift Take: Southwest’s third-quarter earnings beat Wall Street estimates, a bright spot for the carrier that has been fending off an activist investor for months.

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Revving Up: BWH Hotels Convention Focuses on Driving Performance

Lodging

Themed “Accelerate,” the BWH Hotels 2024 Annual Convention began yesterday with a Welcome Reception at the NASCAR Hall of Fame in Charlotte, North Carolina, and continued this morning with the General Session at the Charlotte Convention Center. “My racing analogy applies to every one of you in your hotels. Every day at your hotel is a race to win. … You have to accelerate—accelerate your team’s performance, accelerate your revenue,” urged BWH Hotels President & […] The post Revving Up:

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Diving into Diversity: Decoding the Foundations of Inclusion in Hospitality Talent Acquisition

Speaker: Lauren Fernandez - CEO & Founder, Full Course

Companies all over the world, including Marriot International and Hilton Worldwide, are aware of the value of including DEI in their talent acquisition strategy. However, despite these initiatives, there is still plenty that the hospitality sector can do to promote DEI. When comparing the hospitality industries in India, Iraq, the UK, and the US, you will see that there is a consistent underrepresentation of persons from different ethnic, gender, and disability origins across all levels of the i