Sat.Mar 02, 2024 - Fri.Mar 08, 2024

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How to Combat Low Customer Retention in Hospitality

Are Morch

It’s interesting to note that the hospitality industry has the lowest customer retention rates when compared to other industries. Customer retention is an important component of any business’s success and growth, and low retention rates in the hospitality industry can negatively affect revenue and profitability. Keep reading to discover why customer retention is so crucial […] The post How to Combat Low Customer Retention in Hospitality appeared first on Are Morch, Digital Tran

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China Expands Visa-Free Entry List — Is Your Country Included?

Skift Blog

Skift Take: Visa-free entry policies have long been recognized as potent tools for bolstering tourism numbers. China not only acknowledges the potential of this strategy, but is also keen to translate this into tangible results.

Tourism 321
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Meeting With Success

Lodging

What initially inspired you to get into the hospitality business? I was born with a love of travel and hotels, but it was really my grandmother who instilled in me a deep appreciation for beautiful and special places around the world. My father was also hugely influential in my interest in hotels as real estate and creative problem solving. Who were some of your mentors or role models, male or female, and what were their most […] The post Meeting With Success appeared first on LODGING Maga

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Exclusive: championing inclusivity in the hotel industry on International Women’s Day

Hotel Management

Each year, International Women’s Day raises a variety of conversations about gender equity. In 2024, the focus is on inclusivity, with the theme ‘Inspire Inclusion’ looking at ways to combat bias, stereotypes, and discrimination in the quest for a gender equal world. Here, women in hotels, from a variety of cultural and career backgrounds, share their experiences of inclusion in the industry, and the ways in which they are committed to a more diverse future.

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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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Achieving Sales Team Excellence with a Coaching Culture

Anthony Cole Training

Most sales managers spend less than 10% of their time on coaching, and only one third of managers actually coach their people on a weekly basis. Yet, the Coaching Competency is the most critical part of a sales manager's responsibilities; it is also the most difficult skill set to learn and master. There are many reasons for this, but among them are: the managers themselves were not coached or they had a bad experience with coaching; they were elevated to a team lead or manager position based on

Sales 264
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Travel on TikTok: Top Trends, New Video Formats and the Future of Booking Trips

Skift Blog

Skift Take: TikTok has become an influential force in travel discovery. Selling travel more directly would make it formidable. In the meantime, experiments with horizontal-format video and its new protections for children are intriguing.

Travel 308

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Waldorf Astoria Residences Dubai Downtown to Mark First Standalone Residence Outside of the US

Hospitality Net

Hilton (NYSE: HLT) and NABNI Developments, the visionary real estate developer behind the most sought-after residential and commercial properties in Dubai, have announced plans for Waldorf Astoria Residences Dubai Downtown, set for completion in 2028. Located in the most populous city in the United Arab Emirates, Waldorf Astoria Residences Dubai Downtown will heighten the prestigious hospitality brand’s global presence as the first-ever standalone Waldorf Astoria residential address outside of t

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Radisson Red to debut in Auckland with 322-key hotel to open in 2025

Hotel Management

Radisson Hotel Group is set introduce its Radisson Red brand to Auckland next year in the form of a purpose-built 322-key hotel in the CBD. Owned by prominent developer Stonewood Group, Radisson Red Auckland will form part of a mixed-use commercial development on Queen Street. Known for its stylish spaces with standout designs, Radisson Red is expected to bring a modern lifestyle experience that draws inspiration from the surrounding arts and entertainment venues.

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Ask Skift: What Are Major Trends in Solo Travel?

Skift Blog

Skift Take: Solo travel has grown enormously in popularity in recent years, so here's a look at the factors driving its boom as well as what solo travelers are interested in.

Travel 299
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Here to Stay

Lodging

What initially inspired you to get into the hospitality business? Hilton is an iconic brand and the vitality, complexity, and community surrounding hospitality are unique to this industry and continue to inspire me. Now that I am in hospitality, the team members, owners, and suppliers—the community I have the pleasure of working with—are why I will probably never leave this business!

Business 300
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Diving into Diversity: Decoding the Foundations of Inclusion in Hospitality Talent Acquisition

Speaker: Lauren Fernandez - CEO & Founder, Full Course

Companies all over the world, including Marriot International and Hilton Worldwide, are aware of the value of including DEI in their talent acquisition strategy. However, despite these initiatives, there is still plenty that the hospitality sector can do to promote DEI. When comparing the hospitality industries in India, Iraq, the UK, and the US, you will see that there is a consistent underrepresentation of persons from different ethnic, gender, and disability origins across all levels of the i

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Marriott International Signs Agreement With Victoria Park Hotels to Debut Autograph Collection Hotels in Hong Kong

Hospitality Net

Marriott International, Inc. today announced it has signed an agreement with Victoria Park Hotels Ltd. to launch The Park Lane Hong Kong, Autograph Collection in early 2025.

Hotels 264
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Next level networking at AHICE Asia Pacific with new events announced for 2024

Hotel Management

The countdown is on to the 2024 Asia Pacific Hotel Industry Conference and Exhibition (AHICE) – the hotel event where deals get done – with a number of new program items just announced. Over the course of three days – commencing with Design Inn and the Future Leaders Forum at SkyCity Adelaide on April 30, followed by AHICE at the Adelaide Oval on May 1-2 – delegates can expect insightful panel sessions, keynotes, Q&As and presentations, ample networking opportunities and innovative exhibitor

Events 264
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Airbnb Closes in on 1.5 Million Verified Listings to Build Trust

Skift Blog

Skift Take: To verify 7.7 million listings, as untold numbers are constantly dropping off and new ones are added in more than 220 countries, is a daunting task. By its nature, this will be an imperfect process.

Closing 306
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Pushing Through Boundaries

Lodging

What initially inspired you to get into the hospitality business? My mother, Janine Goodin, was a catering manager for a full-service hotel. I was fortunate to be able to join my mother and her team on sales calls and MOD (manager on duty) shifts as a teenager. My experiences during those moments allowed me to see a future in the industry. Who were some of your mentors or role models, male or female, and what […] The post Pushing Through Boundaries appeared first on LODGING Magazine.

Sales 299
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A Buyer’s Guide to Future-Proofing Your Restaurant Tech Stack

The race to 100% digital is on. With the restaurant industry still in the early innings of its digital transformation, brands need an airtight strategy when it comes to building out their tech stack. Download the buyer’s guide to learn where to prioritize your efforts and get the most out of every investment.

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The Pavilions Hotels & Resorts announces The First Hotel Cortina, Italy

Hospitality Net

Studio Marincola’s paean to circular architecture will see former Hotel Splendid Venezia transformed into a paragon of contemporary Alpine design ahead of Milano-Cortina 2026 Winter Olympics

Resorts 261
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‘There’s still work to be done’: Accor’s Kerry Healy on advancing inclusivity in the hotel industry

Hotel Management

Each year, International Women’s Day raises a variety of conversations about gender equity. In 2024, the focus is on inclusivity, with the theme ‘Inspire Inclusion’ looking at ways to combat bias, stereotypes, and discrimination in the quest for a gender equal world. Here, Accor Chief Operating Officer Premium, Midscale, Economy for MEA APAC, Kerry Healy, discusses how the hotel industry can better embrace inclusivity for both guests and teams.

Hotels 264
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Tripadvisor Sale: Apollo’s Interest and Possible Scenarios

Skift Blog

Skift Take: Even Tripadvisor would agree that the sum of its parts is likely worth more the the whole. That's what a potential buyer is likely thinking.

Sales 321
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Diving Into Development

Lodging

What initially inspired you to get into the hospitality business? I worked my way through college and early in my career to supplement income within the restaurant industry. A few years post college, I landed an entry-level development role with a major brand company and have been in that space ever since. In my foundational roles within hotel development, I gained first-hand exposure to hotel owners’ entrepreneurial mindsets.

Branding 299
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Beyond The Meeting Room: Luxury Magazine Resource

Escape into a world of luxury and dive into the future of tech, fun takes on the American pastime, and many inspirational individuals. With engaging reports on fashion, food, travel, finance, sports, and more, download now and enjoy the read!

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The future is already here: GenAI is now an integral part of tourism

Hospitality Net

Speaking at ITB Berlin 2024 Glenn Fogel, CEO of Booking Holdings, revealed himself to be a major supporter of the use of artificial intelligence. At the Future Tracks section of the Convention he outlined his vision for the use of artificial intelligence in tourism under the heading of “Leadership, Innovation and the Future of Travel”: ”Back in the day my parents would go to a travel agency, where their interests were already known, and where they could be presented with suitable offers.

Tourism 262
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Accept and respect: moving beyond diversity at operational level

Hotel Management

Each year, International Women’s Day raises a variety of conversations about gender equity. In 2024, the focus is on inclusivity, with the theme ‘Inspire Inclusion’ looking at ways to combat bias, stereotypes, and discrimination in the quest for a gender equal world. Here, Crowne Plaza Hobart Human Resources Coordinator, Sally Whyte, recounts her experiences of inclusivity in the hotel industry and why visibility is so important.

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Q&A: How Hotels Can Leverage AI and Digital Marketing to Win the Direct Booking Race

Skift Blog

Skift Take: Rising competition in the hotel bookings landscape is pushing the industry towards the smarter use of technology. Hotels that leverage first-party data to drive AI strategies can win the race against OTAs for guest attention and loyalty.

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IHG Hotels & Resorts Names eTip as a Digital Tipping Provider

Lodging

SAN FRANCISCO—eTip has been named an approved digital tipping provider of IHG Hotels & Resorts. This partnership enables associates across IHG’s network of more than 6,000 franchises, managed properties, restaurants, and bars to access eTip’s contactless tipping technology. By using the eTip platform, hotel colleagues have the potential to increase their tipped wages while guests can access cashless tipping. eTip’s payment and banking system, designed as an end-to-end digit

Resorts 298
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ABM Evolution: How Top Marketers Are Using Account-Based Strategies

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.

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JW Marriott transports Mindfulness to St. Maarten with the opening of JW Marriott St. Maarten Beach Resort & Spa

Hospitality Net

The first JW Marriott and Marriott International luxury property in St. Maarten is set to elevate the island’s hospitality landscape by seamlessly merging luxury and wellness within this highly-coveted destination.

Resorts 260
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Elevating hotel management for the future

eHotelier

This article seeks to delve into the strategies and mindsets that will empower hotel managers to redefine industry standards, cultivate exceptional teams, and achieve unparalleled success.

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Tripadvisor Plus Is Officially Dead: Here’s Why It Didn’t Work

Skift Blog

Skift Take: Subscriptions were supposed to be the next big thing in travel. It hasn't worked out that way. eDreams Odigeo's program seems to be doing well, but most of the others are struggling.

Travel 295
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All About Service: The Golden Hotel’s Tim Gerhold on the Hospitality Road Taken

Lodging

Tim Gerhold, general manager, The Golden Hotel, Ascend Hotel Collection in Golden, Colorado, definitely has the often-mentioned hospitality gene. That guest-first sensibility was on full display when, mid-interview with LODGING, he didn’t hesitate to pick up the phone and proceed to offer the caller—a honeymooner inquiring about a room—an upgrade to a suite with a fireplace and river and mountain views.

Services 274
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Preventing Employee Burnout in Restaurants & Hospitality: An Integrated Approach

Speaker: Lissa Bowen - Chief People + Culture Officer, Full Course Executive Director, Full Course Foundation

Employee burnout is a pervasive issue in the fast-paced and demanding restaurant industry, resulting in decreased productivity, high turnover rates, and compromised mental well-being. Effectively addressing this challenge requires a comprehensive approach that combines conventional management techniques, insights from neuroscience, and stress management strategies.

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Marcus Hotels & Resorts, Hempel Real Estate and Robinson Park Close Acquisition of Loews Minneapolis Hotel

Hospitality Net

Marcus® Hotels & Resorts, a nationally recognized owner and management company and division of The Marcus Corporation (NYSE: MCS), announced today that it, Hempel Real Estate, and Robinson Park have closed on the acquisition of the Loews Minneapolis Hotel. The property will be managed by Marcus Hotels & Resorts, effective today, and will be rebranded immediately as The Lofton Hotel under the Tapestry Collection by Hilton flag, making it the first Tapestry Collection hotel in Minnesota.

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VIP arrivals: hottest hotel openings in March 2024

Hotel Designs

Hotel Designs VIP arrivals: hottest hotel openings in March 2024 VIP arrivals: hottest hotel openings in March 2024 Hotel Designs new Editor Sophie Harper takes a look at some of this month’s hottest hotel arrivals… 2024 is fast becoming one of our most anticipated years for hotel openings across the globe. With expansion and development gathering pace and showing no sign of slowing down anytime soon, there are a number of exciting markers with several shiny-new hospitality brands breaking into

Hotels 115
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Life House CEO Resigns as Hotel Startup Faces Complaints

Skift Blog

Skift Take: Reports suggest that Life House, the startup that Rami Zeidan founded in 2017, is facing a wave of complaints from the hotel owners who use its software and services. A new CEO could give the company a fresh start.

Hotels 289
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AHLA Names Kevin Carey Interim President & CEO

Lodging

The American Hotel & Lodging Association (AHLA) announced that Kevin Carey will serve as AHLA’s interim president and CEO while continuing in his role as AHLA’s senior executive vice president and COO. Carey succeeds former AHLA President and CEO William “Chip” Rogers, who resigned last Friday to pursue other professional interests. Carey will report directly to AHLA’s Board of Directors until a permanent president and CEO is selected and onboarded.

Hotels 273
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ABM Success Recipe: Mastering the Crawl, Walk, Run Approach

Shifting to an account-based marketing (ABM) strategy can be both exciting and challenging. Well-implemented ABM motions build engagement with high-value accounts and drive impactful campaigns that resonate with your audience. But where do you begin, and how do you progress from crawling to running? Watch now as Demand Gen experts delve into the essentials of each stage of the ABM process.