Sat.Nov 11, 2023 - Fri.Nov 17, 2023

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Bookkeeping for Hotels: 5 Steps for Better Management

Are Morch

In the dynamic world of the hotel industry, effective bookkeeping practices can make all the difference between thriving success and missed opportunities. Sound financial management lies at the heart of every prosperous hotel, enabling owners and managers to navigate the complexities of revenue tracking, expense optimization, inventory management, cash flow monitoring, and financial control implementation. […] The post Bookkeeping for Hotels: 5 Steps for Better Management appeared first on

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Air Traffic Controller Shortage Could Last Into the 2030s

Skift Blog

Skift Take: The U.S. government needs to step up if it wants to ease the air traffic controller shortage that is snarling flights and slowing growth.

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Tracking Snacking: Three Consumer Trends to Help Hoteliers Curate Their F&B Offerings

Lodging

In recent years, hoteliers have found creative ways to streamline their operations and control costs, particularly in their food and beverage departments. A recent CBRE analysis for LODGING noted that rising wages, heightened supply costs, and ongoing labor challenges have prompted hoteliers to increasingly scale back restaurant hours and menu offerings, reduce their in-room dining and minibar service, and adopt self-serve kiosks and grab-and-go market models.

Consumer 298
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The Sebel Sydney Martin Place to open in January following multi-million-dollar refurbishment

Hotel Management

Sydney’s Martin Place will be home to the latest The Sebel hotel in Australia with the opening of an 86-room premium hotel in January. The Sebel Sydney Martin Place is the first hotel from the brand within Sydney’s financial district and replaces Mercure Sydney Martin Place, which opened in October last year following the acquisition of an existing Travelodge hotel by global fund manager Salter Brothers.

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Smart Tools & Strong Teams: A People-First Approach to AI in Sales

Speaker: Matt Sunshine, CEO at The Center for Sales Strategy

AI isn’t replacing salespeople—it’s empowering them. The most forward-thinking sales organizations are using AI to enhance human performance rather than eliminate it. From coaching and messaging to prospecting and pipeline accountability, artificial intelligence is giving managers and SDRs the new tools they need to work smarter, sell better, and close more.

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Best Practices for Lead Relationship Management

Anthony Cole Training

Prospecting is one of the most important of the 21 Core Sales Competencies, because salespeople must have new opportunities entering their pipeline at all times. But what about lead relationship management? Once you have that important lead, how do you nurture it and potentially turn that lead into a long-term client? What skills are involved in building a relationship with leads and how do we improve?

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SkyNRG Raises $191 Million for Sustainable Aviation Fuel: Startup Funding Roundup

Skift Blog

Skift Take: The sustainable aviation fuel fundraise of $191 million is a drop in the bucket of what is needed if there's any hope of reaching the net-zero emissions goals by 2050.

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Australia’s first 25hours hotel projected to open in December 2024

Hotel Management

Australia’s first 25hours hotel has been given a revised opening date of December 2024 following construction delays at the Sydney site, with new renders of guest rooms released. The new 109-room hotel, developed by leading Sydney property developer Central Element (CE) and joint venture partner Boston Global Group, is located at 1-11 Oxford Street Paddington, the heritage listed site of the former West Olympia Theatre.

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5 Trends in Hospitality Improvement and Technology Integration for Enhanced Experiences

Are Morch

The hospitality industry stands at the cusp of a technological revolution. As guest expectations evolve and digital innovations become more sophisticated, the sector is embracing new trends to transform the guest experience. These advancements are not just about enhancing comfort or convenience; they signify a paradigm shift in how hospitality services are delivered and experienced. […] The post 5 Trends in Hospitality Improvement and Technology Integration for Enhanced Experiences appeare

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Emirates’ Tim Clark on ‘Trust’ in Boeing, Supply Chain Issues and the End of Innovation

Skift Blog

Skift Take: In the aviation business, no one has the ear of both Boeing and Airbus as much as Emirates President Tim Clark. Now he is preparing Emirates for a life beyond the 777s and the A380s, and he’s going with Boeing for now.

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AHLA: Business Remains Strong for Hotels Through the End of 2023

Lodging

WASHINGTON—The business outlook for hotels remains strong for the remainder of 2023 thanks to an uptick in business travel and a healthy preference among business and leisure travelers to stay in hotels. According to a survey commissioned by the American Hotel & Lodging Association and conducted by Morning Consult, 68 percent of U.S. adults whose jobs involve travel said they were likely to travel overnight for business during the last three months of 2023, up […] The post AHLA: Busine

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How to Coach Reps on Overcoming Sales Objections with Confidence

Speaker: Brendan Sweeney, VP of Global Sales and David Phelan, Account Executive

In a world where buyers are more informed and objections are more nuanced, confidence isn't optional—it’s a competitive advantage. In high-stakes conversations, knowing how to handle pushback can make or break the deal. Join industry experts Brendan Sweeney and David Phelan for a behind-the-scenes look at how teams are transforming sales coaching with real-time feedback, objection-handling role plays, and pre-call preparation that actually sticks.

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Amora Brisbane to open in December following $30 million refurbishment

Hotel Management

Amora Hotel Group is gearing up to launch Amora Brisbane next month following a AU$30 million refurbishment of the property. Designed by Cottee Parker, the 296-room hotel is inspired by themes of wellness with natural organic tones, an abundance of greenery and natural lighting, while incorporating the brand’s Thai heritage. “We’re very excited to soon unveil the complete Amora Brisbane and cater to both locals and travellers alike with a more sophisticated experience,” said Amora Hotels and Res

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Guest Author – Jay Remer – AKA “Canada’s Etiquette Guy” and His Excellent Book – The 6 Pillars of Civility

Hotel Financial Coach Blog

Complimentary Discovery Call – [link] Video Course Links: [link] [link] On-line Strategic Hospitality Financial Leadership Workshops The 3 Month 1-1 Financial Leadership Mentoring Program Hotel Accounting Policy Manuals Hotel Asset Management Program Strategic Hospitality Financial Leadership Workshops Keynote and Breakout Speaker 415 696 9593 – Cell or Text Read a Story About How I […] The post Guest Author – Jay Remer – AKA “Canada’s Etiquette Guy” and His Excellent Book – The 6 Pi

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This Thanksgiving Could Be the Busiest for U.S. Air Travel in 18 Years

Skift Blog

Skift Take: Looks like it will be harder for Americans to escape Thanksgiving travel delays.

Travel 326
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IDeaS Finds Six Technology Predictions Shaping the Hotel Industry in 2024

Lodging

MINNEAPOLIS—IDeaS released Future Forecast: Six Hotel Technology Predictions for 2024, which includes six hotel technology predictions that it believes will shape the year to come. Some predictions from the report include: Mike Chuma, vice president of global marketing, IDeaS, said, “Our team engaged with some of the greatest minds in our industry in 2023 through informative webinars, a successful client summit, and our ongoing commitment to supporting innovation and industry events.

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Welcome to the Future of Hospitality: Smart Rooms Start Here

Speaker: Jady West, VP of Hospitality & Chris Bennett, Head of Sales & Engineering

The modern hotel room is no longer just a place to stay—it’s an experience to remember. Today’s guests expect seamless 5G connectivity, personalized comfort, and high-tech convenience. From AI-powered smart room controls to in-room entertainment and app-based services, technology is redefining hospitality from the inside out. In this new session featuring industry pros Jady West and Chris Bennett, we’ll explore how high-speed, high-bandwidth connectivity powers the innovations that are enabling

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Exclusive: Accor’s franchise operations on the rise as Pacific surpasses 10,000 keys

Hotel Management

Accor is ramping up its franchise arm in the Pacific region, having recently surpassed 10,000 rooms across a diverse portfolio of 120 hotels, apartments, and resorts. Accor Pacific Chief Executive, Sarah Derry, said the group intends to build on its success and continue to expand franchise operations across Australia and New Zealand. “By leveraging its deep industry knowledge, operational expertise, and commitment to delivering outstanding guest experiences, our franchise team remains dedicated

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8 hospitality industry trends in 2024 and tips to stay ahead

eHotelier

The hospitality industry has always been at the forefront of adapting to changing trends and customer preferences. As we approach 2024, it’s evident that the industry is on the cusp of significant transformation. Here's how to stay ahead.

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Britain Faces a ‘Slow Build Back’ for Chinese Tourism

Skift Blog

Skift Take: Like the U.S, Britain is feeling the pinch of the slow return of Chinese tourists.

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Charlestowne Hotels Opens the Little Mod Hotel

Lodging

CHARLESTON, South Carolina—Charlestowne Hotels announced the opening of the Little Mod Hotel in Charlottesville, Virginia. Adjacent to the University of Virginia (UVA) grounds, a revitalized 1960s building is home to the 20-room hotel. One of Charlestowne’s latest development projects, the management company’s in-house creative team worked with developers and designers to conceptualize a hotel brand and eatery.

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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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Orangutan offsets to help Radisson Hotel Group’s UAE hotels operate ‘Net Zero Nights’ during COP28

Hotel Management

Radisson Hotel Group is set to make a strong statement on sustainability during the COP28 climate conference in Dubai through the introduction of net zero stays. During the 13 days of the conference – between November 30 and December 12, 2023 – RHG’s entire United Arab Emirates (UAE) portfolio of 16 hotels will become net zero with regards to scope one and two emissions.

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An overview of hotel development in select convention center markets

Hotel Business

In the last few years, many in-person meetings, events and conventions worldwide were canceled or postponed. However, in 2024, meeting, professional event and convention spending is projected to increase alongside in-person demand, according to a recent survey from American Express Global Business Travel. Increased in-person demand certainly impacts the hospitality industry, especially in cities with the largest, most visited convention centers in the U.S.

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Tripadvisor’s 2024 Experience of Travel Study: 3 Charts

Skift Blog

Skift Take: The latest Tripadvisor survey highlights travel is no longer just about 'been there, done that, got the T-shirt', but understanding the story of the T-shirt itself.

Travel 322
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Baird/STR Hotel Stock Index Decreased 2.4 Percent in October

Lodging

HENDERSONVILLE, Tennessee, and MILWAUKEE—The Baird/STR Hotel Stock Index decreased 2.4 percent in October to a level of 5,600. “Hotel stocks fell for the third consecutive month in October, and performance directionally tracked the broader indices,” said Michael Bellisario, senior hotel research analyst and director at Baird. “Interest rates remained a key driver of performance, and elevated interest rates weighed on real estate stocks, which caused the hotel REITs to be relative outperformers d

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New Research-Backed Strategies to Empower Managers as Culture & Engagement Leaders

Speaker: Beth Sunshine, SVP, Up Your Culture

When culture isn’t consistently lived out across the organization, engagement suffers—and it often starts with a disconnect at the top. In this session, Beth Sunshine, SVP of Up Your Culture at The Center for Sales Strategy, will reveal how HR and executive leaders can close the gap between vision and execution by equipping frontline and mid-level managers to become culture carriers.

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Exclusive: midscale the ‘sweet spot’ for developers amid record building costs, reports Choice

Hotel Management

Choice Hotels Asia-Pac is reporting increased interest among developers in midscale and upper midscale offerings amid high construction costs. Speaking exclusively to HM, Choice Hotels Director of Development Australia and New Zealand, Scott Armstrong, discusses challenges and opportunities in the midscale segment, including in regional Australia, and the impact of corporate travel.

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Turning website views into restaurant visits

eHotelier

Turning website views into restaurant visits - Insights - Insights Turning user clicks into dining visits depends on consistently positive messaging. We've tested what works.

Dining 122
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Tripadvisor Laid Off 4% of Its Workforce and More Cuts Are on the Way

Skift Blog

Skift Take: You can see Tripadvisor's priorities crystal clear in where its restructuring occurred. Hotel metasearch took the heaviest hit, and Viator was impacted the least.

Dining 321
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How AI Can Transform the Hospitality Industry, Improve Operations

Lodging

Artificial intelligence (AI) is revolutionizing the hospitality industry by optimizing operations, improving quality and safety, and enhancing the guest experience. AI’s rapid growth can help hospitality brands analyze complex data to make more informed decisions, advance forecasting, increase revenue, and more. Throughout the industry, hotel brands are increasingly using AI to help elevate operations—from enhancing their quality efforts to becoming more sustainable.

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Don't Let AI Pass You By: The New Era of Personalized Sales Coaching & Development

Speaker: Brendan Sweeney, VP of Sales & Devyn Blume, Sr. Account Executive

Are you curious about how artificial intelligence is reshaping sales coaching, learning, and development? Join Brendan Sweeney and Devyn Blume of Allego for an engaging new webinar exploring AI's transformative role in sales coaching and performance improvement! Brendan and Devyn will share actionable insights and strategies for integrating AI into coaching and development - ensuring personalized, effective, and scalable training!

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Oaks Hotels Report: what’s trending in hotels for 2024

Hotel Management

If 2023 was the year of making up for lost (travel) time, then 2024 will be the year for seeking value for money, travelling in multi-gen groups, extending work stays with play, micro-weddings, and recreating the comforts of home in-room – many of which are closely connected to the current cost-of-living climate. Oaks Hotels’ top travel trends for 2024: Value is still king While locals are still keen to get away despite the rising cost of living, value for money is influencing the way we travel,

Hotels 147
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The impact of holiday posts on B2B hospitality companies: LinkedIn marketing insights

eHotelier

The impact of holiday posts on B2B hospitality companies: LinkedIn marketing insights - Insights - Insights Unless you have something unique or can use engaging photographs of people to boost interaction, here's why it might be best to refrain.

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Airbnb Acquires AI Company Led by a Siri Creator

Skift Blog

Skift Take: Adam Cheyer has driven a lot of success through his work at past companies. Now he's at Airbnb, showing the company really is serious about its dedication to integrating AI.

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MCR, Island Capital Group Close on Sheraton New York Times Square Refinancing

Lodging

NEW YORK—MCR Hotels, Island Capital Group, and JLL’s Hotels & Hospitality Group announced that MCR and Island have closed on a $260 million refinancing of the 1,780-key Sheraton New York Times Square. The four-year, floating-rate loan retires $250 million in outstanding seller financing that was sourced when MCR Hotels and Island Capital acquired the hotel in April 2022.

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Diving into Diversity: Decoding the Foundations of Inclusion in Hospitality Talent Acquisition

Speaker: Lauren Fernandez - CEO & Founder, Full Course

Companies all over the world, including Marriot International and Hilton Worldwide, are aware of the value of including DEI in their talent acquisition strategy. However, despite these initiatives, there is still plenty that the hospitality sector can do to promote DEI. When comparing the hospitality industries in India, Iraq, the UK, and the US, you will see that there is a consistent underrepresentation of persons from different ethnic, gender, and disability origins across all levels of the i