Sat.Dec 28, 2024 - Fri.Jan 03, 2025

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RIU Hotels & Resorts Offers Upgrade’s Flex Pay Solution

Lodging

RIU Hotels & Resorts announced it’s offering Upgrade’s Flex PayBook Now Play Later Options to its guests. RIU, which is owned by the Riu family, specializes in holiday resorts with over 80 percent of its establishments offering its All Inclusive by RIU service. The partnership gives travelers the ability to spread the cost of their vacation over time and provides RIUs guests with an all-inclusive vacation paid for in monthly installments through Flex Pay.

Resorts 273
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Why Perception and Consistency Drive Sales Performance

Anthony Cole Training

Id like to blame my poor visual perception for my subpar golf game, but the real culprit is my lack of consistency in practice. Im inconsistent. As a result, my performance on the golf course is erratic, with scores ranging anywhere from 92 to 102. I can shoot a 44 on the front nine and a 54 on the back. Dont get me wrongbeing virtually blind in one eye doesnt help with depth perception.

Sales 331
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India’s Sarovar Expands Global Footprint With Nepal Signing

Skift Blog

Skift Take: As Nepal is ramping up its tourism efforts through religious destinations, MICE and weddings, Sarovar aims to capitalize on the key tourist market: Indians.

Tourism 363
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The Secret AI Weapon Hotels Should Start Using Now to Anticipate Your Every Desire and Why You’ll Never Stay Anywhere Else

Are Morch

Imagine stepping into a hotel that already feels like home, where the staff greets you by name and your favorite cocktail is waiting in your room. This isn’t just a pipe dreamit’s the alluring reality of hyper-personalized hospitality, made possible by a secret weapon that many hotels are already starting to wield: AI. Unlocking the […] The post The Secret AI Weapon Hotels Should Start Using Now to Anticipate Your Every Desire and Why You’ll Never Stay Anywhere Else appea

Hotels 130
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How to Coach Reps on Overcoming Sales Objections with Confidence

Speaker: Brendan Sweeney, VP of Global Sales and David Phelan, Account Executive

In a world where buyers are more informed and objections are more nuanced, confidence isn't optional—it’s a competitive advantage. In high-stakes conversations, knowing how to handle pushback can make or break the deal. Join industry experts Brendan Sweeney and David Phelan for a behind-the-scenes look at how teams are transforming sales coaching with real-time feedback, objection-handling role plays, and pre-call preparation that actually sticks.

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Reining in Utility Expenses: Sustainability Practices Help Hoteliers Protect Their Bottom Line

Lodging

Ambitious climate and decarbonization efforts have heightened the demand for electrified and energy-efficient buildings. Regulatory frameworks are evolving from simple incentives to stringent compliance measures. Recently, states and cities have enacted building performance standards (BPS) that mandate energy performance and emissions reductions, as well as implementing benchmarking and transparency policies.

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RIU Hotels & Resorts partners with Upgrade

Hotel Business

RIU Hotels & Resorts has partnered with Upgrade to offer Flex Pay, giving travelers the ability to spread the cost of their vacation over time. Were excited to offer this new flexible payment option to our U.S. users on our website, said Juan Campins, VP, digital channels, RIU Hotels & Resorts. With Flex Pay were able to help travelers pay for their stay on their own timeline, making our offerings accessible to more people.

Resorts 105

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Marriott International: hotel openings slated for 2025

Hotel Designs

Hotel Designs Marriott International: hotel openings slated for 2025 Marriott International: hotel openings slated for 2025 From the shores of Lake Como to the caves of Cappadocia, the Marriott pipeline for 2025 promises to deliver some hot hotel openings, punctuated by elegant interiors and destination-driven design… While hotel opening dates and brand pipelines are notoriously unreliable, with Q1 often sliding seamlessly into Q3, it is always reassuring to see a list of exciting new deve

Hotels 106
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This Week’s Comings & Goings

Lodging

Grand Hyatt Scottsdale Resort announced the appointment of Stuart Evans as director of sales and marketing. Evans joined the property as it completed a renovation and recently served as vice president of sales at Visit Phoenix. Pendy West Hollywood announced the appointment of Mgeni Mpolo as director of sales and marketing. Mpolo will oversee all aspects of sales and marketing while working on brand awareness and revenue goals.

Sales 274
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Elena Black named Rocco Forte SVP, marketing

Hotel Business

Rocco Forte Hotels hasappointed Elena Black as SVP, marketing, joining the executive leadership team. With more than two decades of experience in the hospitality industry, Black brings a wealth of expertise in brand development, marketing strategy and customer engagement, according to the company. Prior to joining Rocco Forte Hotels, she spent more than 13 years at Six Senses, where she played a pivotal role in shaping its distinctive and powerful brand.

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How Does the Economy Impact Travel?

Skift Blog

Skift Take: Economic issues are never far from the mind of travel executives, and here's a rundown of different ways the state of the economy impacts the industry.

Travel 310
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Welcome to the Future of Hospitality: Smart Rooms Start Here

Speaker: Jady West, VP of Hospitality & Chris Bennett, Head of Sales & Engineering

The modern hotel room is no longer just a place to stay—it’s an experience to remember. Today’s guests expect seamless 5G connectivity, personalized comfort, and high-tech convenience. From AI-powered smart room controls to in-room entertainment and app-based services, technology is redefining hospitality from the inside out. In this new session featuring industry pros Jady West and Chris Bennett, we’ll explore how high-speed, high-bandwidth connectivity powers the innovations that are enabling

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How Payment Platforms Support Omnichannel Transactions

Social Hospitality

Introduction to Omnichannel Transactions In today’s retail landscape, providing a seamless customer experience across multiple channelssuch as in-store, online, and mobileis paramount. This approach, omnichannel retailing, ensures that a consumer’s shopping journey is smooth and uninterrupted regardless of the channel used. To achieve this, businesses rely heavily on efficient payment platforms that support transactions across these various points of engagement.

Consumer 130
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CoStar: December U.S. Hotel Industry Reports Positive Year-Over-Year Comparisons

Lodging

WASHINGTONThe U.S. hotel industry reported positive year-over-year performance comparisons, according to CoStars latest data through Dec. 21, 2024. Growth was elevated due to the Hannukah calendar shift and the compressed business travel period between Thanksgiving and Christmas. As expected, actual levels were significantly lower than the prior week because of the seasonal slowdown.

Occupancy 170
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Hyatt finalizes deal to add Bahia Principe brand

Hotel Business

Hyatt Hotels Corporation has completed an agreement for affiliates of Hyatt and Grupo Piero to enter a long-term, asset-light strategic joint venture that will manage Bahia Principe Hotels & Resorts -branded properties and own the Bahia Principe brand. The joint-venture agreement was first announced in October 2024. The agreement brings 22 resorts totaling approximately 12,000 rooms to Hyatt’s Inclusive Collection, including 21 resorts under the Bahia Principe Hotels & Resorts bran

Branding 104
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Boeing Touts Progress, FAA Chief Says ‘This Is Not a 1-Year Project’

Skift Blog

Skift Take: The plane maker said it is making progress on numerous safety and quality control initiatives following a rough year that included a major executive shakeup and increased federal scrutiny.

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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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Marriott International to debut Ritz-Carlton in Xiamen

Hotel Designs

Hotel Designs Marriott International to debut Ritz-Carlton in Xiamen Marriott International to debut Ritz-Carlton in Xiamen Marriott International has announced the signing of an agreement with Xiamen Green Development Investment Group to introduce The Ritz-Carlton to Xiamen Island in Fujian Province… The Ritz-Carlton, Xiamen will deliver its legendary service and elegant aesthetic to immerse guests in one of Chinas most coveted destinations.

Retail 59
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Driftwood Capital Secures Refinancing for Two Hotels

Lodging

MIAMI, FloridaDriftwood Capital has secured $62.5 million in total refinancing for the Wylie Hotel Atlanta and Sheraton Pittsburgh Hotel at Station Square, two full-service hospitality assets in the central business districts of Atlanta, Georgia, and Pittsburgh, Pennsylvania. Funds managed by affiliates of Fortress Investment Group have provided a 36-month, $28.5 million loan at a competitive interest rate to refinance the Wylie Hotel Atlanta.

Hotels 130
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TRENDS 2025: The playbook for hospitality-driven businesses

Hotel Business

Tackle ever-changing customer expectations head-on with Entegra’s annual trends report. Get ideas for: Curating experiences and ambiance to attract and retain guests Supporting flexible staffing and training Creating value-driven, budget-friendly dining Delighting health-conscious guests Check out the full report, and let’s discuss how Entegra can help bring these ideas and more to fruition!

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U.S. Fines JetBlue $2 Million for Chronic Flight Delays

Skift Blog

Skift Take: The fine is the first time the Department of Transportation has charged an airline for constant flight delays.

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Dont Let AI Pass You By: The New Era of Personalized Sales Coaching & Development

Speaker: Brendan Sweeney, VP of Sales & Devyn Blume, Sr. Account Executive

Are you curious about how artificial intelligence is reshaping sales coaching, learning, and development? Join Brendan Sweeney and Devyn Blume of Allego for an engaging new webinar exploring AI's transformative role in sales coaching and performance improvement! Brendan and Devyn will share actionable insights and strategies for integrating AI into coaching and development - ensuring personalized, effective, and scalable training!

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Freshly Brewed for 2025: Effective Marketing Techniques for Hoteliers in the USA

eZee Absolute

Ah, the thrill of hotel marketing! It’s hosting a never-ending partyplenty of coffee, a dash of hustle, and the occasional surprise guest who keeps you on your toes. As we march into 2025, you as a hotelier and accommodation owner have a unique opportunity to refresh your marketing strategies and win over a new generation of travelers. So, lets roll up our sleeves and dive into the marketing techniques that will make your hotel the talk of the town in 2025.

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Charter Holdings Acquires Tru by Hilton Dallas Market Center

Lodging

DALLAS, TexasCharter Holdings and Liberty Hospitality Partners announced the acquisition of the Tru by Hilton Dallas Market Center, marking an addition to their portfolio of hospitality assets. The new ownership also included plans for a renovation of the hotel’s rooftop space. The 152-room Tru by Hilton Dallas Market Center represents a strategic investment for both Charter Holdings and Liberty Hospitality Partners.

Marketing 159
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Orlando Comfort Inn changes hands

Hotel Business

DSH Hotel Advisors , a national hotel brokerage and advisory firm headquartered in Tampa, FL, arranged the sale of the 68-room Comfort Inn & Suites Deland Orlando MSA for an undisclosed price. Dennis S. Hopper, managing principal; Randy B. Taylor, SVP, investments; Dylan N. Amin, VP, investments; and Vandan Patel, investment associate; all with DSH, represented the seller, VSK Express LLC, and the buyer, SHIVA 400 LLC.

Closing 59
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We’ve Done Revenge Travel and Normalization. Here’s What to Expect in 2025

Skift Blog

Skift Take: The traveler is our north star for navigating the complexities that 2025 will bring to travel. Thankfully, consumers tell us travel is a top priority, setting an upbeat tone for the year to come.

Travel 306
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Diving into Diversity: Decoding the Foundations of Inclusion in Hospitality Talent Acquisition

Speaker: Lauren Fernandez - CEO & Founder, Full Course

Companies all over the world, including Marriot International and Hilton Worldwide, are aware of the value of including DEI in their talent acquisition strategy. However, despite these initiatives, there is still plenty that the hospitality sector can do to promote DEI. When comparing the hospitality industries in India, Iraq, the UK, and the US, you will see that there is a consistent underrepresentation of persons from different ethnic, gender, and disability origins across all levels of the i

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HIX 2024 in review

Hotel Designs

Hotel Designs HIX 2024 in review HIX 2024 in review Rounding off the UKs event calendar for the design world, HIX has quickly become one of the industrys best loved shows for its focus on the guest experience and happy party vibe 2024s installation was no exception Surprisingly, 2024 only marked the fourth edition of HIX a show that has become a firm favourite on the design calendar, and that is so rooted in the industry it feels as though it must have been established much longer ago than in

Events 59
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NewcrestImage Converts New Jersey Hotel to Homewood Suites Brand

Lodging

A 150-unit, five-floor, all-suites property in Parsippany, New Jersey, has been converted by NewcrestImage and is operating under the Homewood Suites by Hilton brand. The company acquired the hotel in June 2022 under the Sonesta ES Suites brand. We dont just see properties as they are but rather as what they can be, said Mehul Patel, managing partner and CEO of NewcrestImage.

Branding 159
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Roxbury Group unveils AC Hotel Detroit at the Bonstelle

Hotel Business

Detroit-based Roxbury Group has unveiled the soon-to-open AC Hotel Detroit at the Bonstelle, a 154-room, 10-story hotel in the Brush Park neighborhood. Roxbury is developing the project in partnership with Atlanta-based Peachtree Group. When the AC Detroit opens later this month, it will be the first AC Hotel in southeast Michigan and third in the state.

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Saudi Arabia’s Push for Affordable Tourism Projects

Skift Blog

Skift Take: Times are changing in the Middle East with the launch of new airlines, unified visas and an all-out entertainment economy.

Tourism 305
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A Buyer’s Guide to Future-Proofing Your Restaurant Tech Stack

The race to 100% digital is on. With the restaurant industry still in the early innings of its digital transformation, brands need an airtight strategy when it comes to building out their tech stack. Download the buyer’s guide to learn where to prioritize your efforts and get the most out of every investment.

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Holloway Li reverently reimagines Club Quarters St Paul’s

Hotel Designs

Hotel Designs Holloway Li reverently reimagines Club Quarters St Paul’s Holloway Li reverently reimagines Club Quarters St Paul’s Combine the vast experience of hotelier Club Quarters, innovative and contemporary interior architecture design direction from Holloway Li, and the rich heritage of a building like St Paul’s, and you get quite a phenomenal hotel redesign… Occupying a prime location where London’s history junctures with its contemporary, the 265-room redes

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Hyatt and Grupo Piñero Enter Long-Term Joint Venture

Lodging

CHICAGO, Illinois, and PALMA DE MALLORCA, SpainHyatt Hotels Corporation announced the completion of an agreement for affiliates of Hyatt and Grupo Piero to enter a long-term joint venture, headquartered in Palma de Mallorca, Spain, which will manage Bahia Principe Hotels & Resorts-branded properties and own the Bahia Principe brand. The joint venture increases Hyatts all-inclusive portfolio.

Resorts 159
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Nobu Hotel Caesars New Orleans debuts

Hotel Business

Nobu Hotel Caesars New Orleans, the third property in partnership with Caesars Entertainment , has made its debut in the Crescent City. Located within the newly reimagined Caesars Tower, the hotel occupies two floors and features 54 guestrooms and suites. Created by Rockwell Group , the hotel seamlessly blends contemporary luxury with understated Japanese elegance, offering a serene retreat amidst the energy of the city, according to the developers.

Hotels 64
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The Year of Easier Travel in Asia

Skift Blog

Skift Take: As tourists prioritize convenience over bureaucracy in their journey choices, visa reforms will help determine the winners in Asias tourism rebound. Regions with rigid visa policies risk missing out.

Tourism 306
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The GTM Intelligence Era: ZoomInfo 2025 Customer Impact Report

ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!