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In a financial climate once thought to be trending toward lower interest rates, recent market behavior has upended expectations, revealing stubbornly high rates despite the Federal Reserve’s most recent cut. This stall has perplexed economists and business leaders alike, particularly those in interest-sensitive sectors such as hospitality. The hotel sector must brace itself for potential challenges as this financial landscape shifts due to the complex global economic environment and domest
Hotels in Asia-Pacific with water park amenities achieve higher revenues and guest satisfaction, demonstrating the growing trend of aquatic attractions as key to enhanced resort performance. Incorporating water park amenities into hotels and resorts across Asia-Pacific is proving to be a lucrative strategy, according to recent insights from WhiteWater.
It’s no secret that the hospitality industry is busiest during the holiday season. People travel more to visit family and friends during this time, leading to an overflow of events, restaurant reservations, hotel bookings, and other seasonal activities. This demand affects those in customer-facing roles and puts a lot of pressure on hospitality marketers.
The hospitality industry thrives on people. Behind every memorable guest experience is a team of dedicated professionals, each bringing unique skills and qualities to the table. Whether you’re a hotel manager, concierge, or front desk staff, cultivating the right traits can set you apart in this competitive field. Here are the top traits that define exceptional hospitality professionals and why they matter. 10 Exceptional Hospitality Professionals Traits 1.
Speaker: Matt Sunshine, CEO at The Center for Sales Strategy
AI isn’t replacing salespeople—it’s empowering them. The most forward-thinking sales organizations are using AI to enhance human performance rather than eliminate it. From coaching and messaging to prospecting and pipeline accountability, artificial intelligence is giving managers and SDRs the new tools they need to work smarter, sell better, and close more.
Vision Hospitality Group Inc. , The Georgetown Company and RocaPoint Partners have opened the Element Atlanta Perimeter Center. The 145-room hotel stands as a flagship addition to Campus 244, an adaptive-reuse development in Atlanta’s Central Perimeter submarket. This project integrates 400,000 sq. ft. of Class A workspace alongside restaurants, bars and extensive greenspace, on a walkable 12-acre campus.
1834 Hotels has secured a management agreement for a new Wyndham Garden hotel in the seaside town of Inverloch in Victoria, in a partnership with Forte Developments and Wyndham Hotels and Resorts. The white label management company will drive operations at Wyndham Garden Inverloch, which is slated to open in mid-2026, with the aim of delivering a distinctive hospitality experience.
TORONTO — A group of hotel service workers in Toronto held a rally outside the Fairmont Royal York to demand salary increases as hotel costs in the city skyrocket during Taylor Swift’s Eras Tour. Unite Here Local 75, the union representing 8,000 hospitality workers in the GTA, says Fairmont Royal York employees haven’t seen a salary increase since 2021, and have been negotiating a new contract with the hotel since 2022.
TORONTO — A group of hotel service workers in Toronto held a rally outside the Fairmont Royal York to demand salary increases as hotel costs in the city skyrocket during Taylor Swift’s Eras Tour. Unite Here Local 75, the union representing 8,000 hospitality workers in the GTA, says Fairmont Royal York employees haven’t seen a salary increase since 2021, and have been negotiating a new contract with the hotel since 2022.
WASHINGTON—American Hotel & Lodging Association (AHLA) President and CEO Rosanna Maietta released the following statement after the Department of Homeland Security (DHS) announced it would make available another 64,716 H-2B temporary nonagricultural worker visas for fiscal year 2025. “AHLA applauds DHS for announcing this important, sizable increase in the number of H-2B visas, which will make it easier for small business hoteliers to access the seasonal workers they need,” said Maietta.
Hotel management company Lodging Dynamics Hospitality Group has been appointed to manage The Wilde Resort and Spa in Sedona, AZ. “We are honored to add The Wilde Resort and Spa to our growing portfolio,” said Jamie Caraher, president/CEO, Lodging Dynamics. “This extraordinary property epitomizes the high-quality, guest-focused experiences that align with our vision as we continue to grow within the lifestyle and destination markets.
Ten years on from the launch of Capstone Hotel Management, Founder and Managing Director, CLARE DAVIES, spoke to RUTH HOGAN about market competition, strategic partnerships and the future of hotels. White-label management is continuing to gain momentum in the Asia Pacific hotel landscape with many experienced hoteliers turning their hand to this model to capitalise on increased demand from owners.
Understanding guests’ communication preferences and engaging on their terms is the key to elevating your hotel’s upselling strategy. From email and SMS to front desk conversations, learn how a multi-channel approach and data-driven technology can improve guest satisfaction, increase revenue, and create memorable experiences that set your hotel apart.
Speaker: Brendan Sweeney, VP of Global Sales and David Phelan, Account Executive
In a world where buyers are more informed and objections are more nuanced, confidence isn't optional—it’s a competitive advantage. In high-stakes conversations, knowing how to handle pushback can make or break the deal. Join industry experts Brendan Sweeney and David Phelan for a behind-the-scenes look at how teams are transforming sales coaching with real-time feedback, objection-handling role plays, and pre-call preparation that actually sticks.
WASHINGTON—Due to the Veteran’s Day calendar shift, the U.S. hotel industry reported mixed year-over-year performance comparisons, according to CoStar’s latest data through Nov. 16, 2024. U.S. Hotel PerformanceNovember 10-26, 2024 Percentage change from comparable week in 2023:Occupancy: 63.3 percent (up 1.5 percent)ADR: $154.96 (down 1.1 percent)RevPAR: $98.11 (up 0.4 percent) Among the Top 25 Markets, Tampa saw the largest increases across each of the three key performance metrics: occupancy (
Shawmut Design and Construction , a $2 billion national construction management firm, has acquired First Finish , a full-service hotel renovation contractor, creating a partnership that combines expertise in large, complex hotel projects with expertise in fast-track, luxury interiors. With current pent-up demand for refreshed rooms and amenities—particularly in the New York, Los Angeles, South Florida and Boston markets—this partnership combines the specialties of each firm to provide a more str
Grand Hotel Group, a subsidiary of Tuan Sing Holdings, has lodged plans to redevelop 123 Collins Street – home of the 550-room Grand Hyatt Melbourne. The town planning application proposes a major mixed-use redevelopment of its properties at 121-131 Collins Street and 23-25 George Parade, comprising “modern, luxury multi-level retail and enhanced hotel experience” and transformation of the property’s podium (from basement to rooftop) into a luxury retail and F&B precinct.
The 2024 Lodging Technology Survey by Hospitality Technology indicates that approximately 56% of hoteliers globally are actively seeking ways to cut the costs associated with managing technology. We know that you also know that this is a pressing issue. But have you given it any thought? Do you plan to embrace or upgrade to modern technology to improve operational efficiency, but what about keeping IT costs under control?
Speaker: Jady West, VP of Hospitality & Chris Bennett, Head of Sales & Engineering
The modern hotel room is no longer just a place to stay—it’s an experience to remember. Today’s guests expect seamless 5G connectivity, personalized comfort, and high-tech convenience. From AI-powered smart room controls to in-room entertainment and app-based services, technology is redefining hospitality from the inside out. In this new session featuring industry pros Jady West and Chris Bennett, we’ll explore how high-speed, high-bandwidth connectivity powers the innovations that are enabling
NORTH BETHESDA, Maryland—Choice Hotels International, Inc. announced the opening of the first new construction hotel to feature the Lobby in a Box package, a MainStay Suites in Chesapeake, Virginia. By using the Lobby in a Box and Kitchen in a Box packages, the hotel leveraged designs with lower costs that are constructed for the extended-stay consumer.
Hospitality Ventures Management Group (HVMG), an Atlanta-based third-party hotel operator and investor, has expanded its executive team with the promotion of Cory Chambers to EVP, chief commercial and analytics officer. The company also promoted Maggie Rosa to VP, operations. In their respective new roles, Chambers will work with the team to build and drive cross-functional strategies to better serve hotel general managers, their teams and hotel owners, and Rosa will spearhead the operational pe
BWH Hotels leverages soft brands like SureStay Collection to offer unique global distribution benefits to independent hotels across Australasia. In an evolving hospitality market, BWH Hotels has embraced the power of soft brands, providing independent hotels the flexibility to maintain their unique character while tapping into global resources. BWH Hotels’ soft brand portfolio spans all segments, from economy to luxury, enabling hoteliers to balance local individuality with the advantages of a g
Skift Take: Spark hits the sweet spot for Indians seeking the reliability of branded stays without stretching their budgets. Hilton's plan to open 150 hotels in India might sound ambitious, but a conversion-friendly approach means the company will likely hit that milestone faster than expected.
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
NASHVILLE—STR and Tourism Economics downgraded the growth rate in the final U.S. hotel forecast revision of 2024. For 2024, projected gains in average daily rate (ADR) and revenue per available room (RevPAR) were each downgraded, -0.5 percentage points to +1.5 percent and down 0.6 ppts to +1.4 percent, respectively. Occupancy for the year was lowered 0.1 percentage point to 62.9 percent, after the previous forecast projected the metric to remain steady from 2023.
IHG Hotels & Resorts has named HotelKey’ s technology platform as its first approved cloud-based property management system (PMS) solution for limited-service brands in the U.S. and Canada, including Holiday Inn Express, avid hotels, Garner, Atwell Suites, Staybridge Suites and Candlewood Suites. HotelKey’s solution provides hotel owners and operators with turnkey property management, according to the company.
Australian accommodation brand Urban Rest has opened a new serviced apartment property in London’s East End as part of a rapid expansion across the UK and Europe. Catering to both corporate and leisure guests, Urban Rest Hackney brings the brand’s flexible, extended stay offering to one of London’s most dynamic neighbourhoods. The newly launched phase features a selection of one- and two-bedroom serviced apartments, with contemporary interiors.
According to industry data, turnover rates in hospitality often exceed those of other sectors. The physical demands of the job, combined with irregular hours, often contribute to job instability, especially when employees perceive more lucrative or stable options outside of hospitality. Here’s a look at key factors driving turnover and actionable strategies to improve employee retention in your hospitality business.
When culture isn’t consistently lived out across the organization, engagement suffers—and it often starts with a disconnect at the top. In this session, Beth Sunshine, SVP of Up Your Culture at The Center for Sales Strategy, will reveal how HR and executive leaders can close the gap between vision and execution by equipping frontline and mid-level managers to become culture carriers.
STAAH’s innovative channel management solutions harness the power of Oracle Cloud Infrastructure to help optimize hotel revenue management and streamline operations. Auckland, New Zealand, November 19 , 2024 – STAAH, a leading provider of cutting-edge hotel channel management and booking engine solutions and a member of Oracle PartnerNetwork (OPN), today announced that STAAH Max Channel Manager is now available on Oracle Cloud Marketplace and can be deployed on Oracle Cloud Infrastructure (OCI)
Highline Hospitality Partners (HHP) , the hospitality investment platform launched by Highline Real Estate Partners has acquired the dual-branded Hyatt Place/Hyatt House Charleston Historic District. This acquisition marks HHP’s 13th and 14th hotels, representing the company’s first entry into the Charleston market. Located along King Street in Charleston’s Historic District, the property is surrounded by dining, entertainment and cultural attractions.
More than 120 hoteliers from New South Wales hotels were in attendance for the recent Accommodation Australia NSW Hotel Market and Economic Outlook Update at Hilton Sydney. General Managers and other senior staff from top hotels gathered heard from a variety of guest speakers about market conditions including the impact of cost-of-living pressures and global uncertainty on the travel and hotel landscape.
NORTH BETHESDA, Maryland—Choice Hotels International, Inc. announced two new contracts as part of its Supporting Ownership Access and Representation (SOAR) program, which aims to help empower and support hotel ownership for underrepresented entrepreneurs. The new contracts—a WoodSpring Suites in Truth or Consequences, New Mexico, and a Rodeway Inn in Effingham, Illinois—are part of the 17 SOAR contracts signed year-to-date.
Are you curious about how artificial intelligence is reshaping sales coaching, learning, and development? Join Brendan Sweeney and Devyn Blume of Allego for an engaging new webinar exploring AI's transformative role in sales coaching and performance improvement! Brendan and Devyn will share actionable insights and strategies for integrating AI into coaching and development - ensuring personalized, effective, and scalable training!
As the holiday season approaches, hotels should be bustling with group business, from corporate holiday events to family festivities and grandiose New Year’s celebrations. But let’s face it, much of our industry is stuck with outdated, hard-wired hotel systems or, even worse, cloud-migrated systems that only look good on the surface. Once you dig deeper, you find operational brick walls and communication bottlenecks that slow everything down.
The newly reimagined Rio Hotel & Casino has officially joined the Destination by Hyatt brand, following the completion of the resort’s first phase of its $340 million property-wide transformation. The property is owned and managed by Dreamscape Companies. As the largest property within Hyatt’s global hotel portfolio, based on room count, and the first Destination by Hyatt hotel in Nevada, Rio strengthens World of Hyatt’s brand footprint in the one of the world’s most vibrant destinatio
Choice Hotels Asia-Pac has bolstered its portfolio with the addition of Bokarina Beach Apartments on Queensland’s Sunshine Coast to its Ascend Hotel Collection this month. The beachside hotel is operated by franchisees, Chris and Olivia Taylor, who also operate First Light Mooloolaba on the Sunshine Coast, and previously managed Hervey Bay’s Oceans Resort and Spa, both positioned within the Ascend brand.
WATERFORD, Connecticut—Waterford Hotel Group announced its appointment as the operator for the 102-room Killington Mountain Lodge, Tapestry Collection by Hilton, located in central Vermont’s Green Mountains. Killington Mountain Lodge offers access to Killington Resort’s skiing, snowboarding, and seasonal activities. The property has nearly 3,000 square feet of total event space.
Speaker: Lauren Fernandez - CEO & Founder, Full Course
Companies all over the world, including Marriot International and Hilton Worldwide, are aware of the value of including DEI in their talent acquisition strategy. However, despite these initiatives, there is still plenty that the hospitality sector can do to promote DEI. When comparing the hospitality industries in India, Iraq, the UK, and the US, you will see that there is a consistent underrepresentation of persons from different ethnic, gender, and disability origins across all levels of the i
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